The International Hospitality Management Code ... - Stenden Rangsit

and efficiency with which the daily management decisions are focused
on the core business without forgetting the general sustenance of
people and the world at large.
In this module, professionalism and efficiency will be supported by the
managerial and entrepreneurial core values that have been derived
from a lot of different sources. These core values include excellence in
service and hospitality, creativity, teamwork, respect, integrity
(authentic, reliable, and constructive), compassion/social benefit,
joy/pride and personal and environmental responsibility.
For the hospitality organisation to offer superior standards of service,
constant monitoring, control and evaluation are thus called for. This is
looked into through the review of the organisation‟s financial and
marketing plans and the monitoring of key management and
personnel performance indicators.
As clearly stated in the rationale for second year studies in the IHM,
“one important aspect is „control‟ of the organisation” in which you
should be able to consider and achieve the efficacy of the services
offered by the organisation at the management level. For this to be
made possible, you are called upon within this module not only to gain
those requisite skills but additionally and very importantly acquire and
be able to use the well tested self-management principles established
by Covey. Success in self-management is an indisputable foundation
stone in becoming a successful manager in today‟s business world.
Educational methods PBL, lectures, workshops, guest lectures, consultation hours
Assessment Module assignment, short answer test, participation, progress test
Part 2 Hotel Management Study Guide 2011-2012 39