The International Hospitality Management Code ... - Stenden Rangsit

leading employees in a department;
applying different interview techniques;
understanding the ethical dilemmas related to hospitality
operations;
self-management as a pre-requisite to managing others.
The module assignment is based on the management game HOTS.
The practical training is offered in a week on week off construction
and is focused on routine wise running the day-to-day operations of a
department.
Educational methods
PBL, lectures, workshops, guest lectures, consultation hours, practical
training
Assessment Module assignment, short answer test, participation and Progress Test
Controlling & Evaluating
Module coordinator(s) Mr. J. Coerts and Mrs. K. Schagen
Study load 336
European Credits 12
Desired entry level Admitted to the IHM main phase
Module objectives General:
1. Function within a management team (Real World Learning).
2. To perform as an advisor and present your business improvement
recommendation to a management team (real world learning).
Finance:
3. Interpret and analyse the various hospitality financial statements
(balance sheets, income statements, cash flow statements,
ratios).
4. Constructing sound business cases.
5. Understand the basics of cash management.
6. Interpret and equally design effective control systems within
hospitality operations.
Strategic:
7. Conduct a SWOT and TOWS analysis.
Research:
8. Execute investigations and research within hospitality operations
using basic statistical tools.
9. Collect and analyse data for management decision-making using
SPSS and Excel
Sustainability:
10. Influence operating results by applying sustainable environmental
management techniques.
Law
11. Assess the legal consequences of the non- or partial performance
of a contract.
12. Indicate how, in the legal sense, non-paying debtors are dealt
with.
13. Describe the ways in which the government raises funds through
the levying of taxes;
14. Demonstrate in both managerial and entrepreneurial behaviour
and within the PBL sessions the ability to practice Value driven
leadership.
HRM
15. Understand the effects of ICT trends on the HRM functions in
companies.
Intercultural Management
16. Describe the aspects of intercultural management found in the
different hospitality management roles.
Module content "The key to a successful hospitality organisation is professional and
efficient operations with universal core values as a foundation".
The module focuses on the monitoring, control and evaluation of the
daily activities of a manager within a hospitality organisation. As
exemplified in the above quotation, success lies in the professionalism
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