The International Hospitality Management Code ... - Stenden Rangsit

2B.5 Curriculum for the second year of study at IHM
Team leader Year 2: Mr. H. Jippes
Module coordinators:
Performing Daily Operations (PD) Mrs. P. Wienia and Mr. H.Singh
Planning (PL) Mr. F. Swint
Controlling & Evaluating (CE) Mr. J. Coerts and Mrs. K. Schagen
Intern. Business Communication (IBC) Mrs. W. Bijsterbosch / Mrs. K. Faber / Mrs. N.
Haagsma / Mrs. M van der Weij
As the modules are offered in every module period, the sequence varies.
Performing Daily Operations
Module coordinator(s) Mrs. P. Wienia and Mr. H. Singh
Study load 336
European Credits 12
Desired entry level Admitted to the IHM main phase
Successful completion of first year practice modules F&B and RD or
minimum of 40 hours orientation in Stenden university Hotel.
Module objectives After participating in this module, the student should be able to:
1. handle registration systems (IT) for auditing processes in different
departments.
2. demonstrate different leadership styles.
3. apply the efficient way of selection, appraisal and give feedback to
employees.
4. deal with different national and organisational cultures at work
place.
5. motivate and coach employees in daily situation.
6. estimate salary scales linked to Collective Labour Agreement
(CLA).
7. distinguish the critical points of the (service) processes in different
departments systematically.
8. illustrate managerial competencies in operational level, service
processes and quality management.
9. indicate application of environmental issues in the hospitality
industry.
10. apply the Dutch Occupational Health and Safety Act (ARBO
wet) factors linked to the company‟s production process.
11. analyse health and safety issues in different departments related
to external environments in a weekly overview.
12. audit and control Standard Operation Procedures in the hospitality
industry.
13. decide whether the company uses outsourcing in various
activities.
14. build up financial overview in a sense of profit and lost in the
different departments.
15. develop internal and external marketing tools that can maximise
revenue in the hospitality industry.
16. evaluate and implement processes of forecasting and actual
performance of different departments in the hospitality industry.
17. demonstrate in his entrepreneurial behaviour- and in CBL- the
ability to apply the universal core values in practise.
Module content The module Performing Daily Operations is aimed at the development
of managerial skills for the present hospitality industry. The emphasis
will be on a multidisciplinary approach to the monitoring, leading,
control and evaluation of the operational process with in a hotel and
the topics of interest are:
using all the prospects the market is offering;
steering the revenue by aligning the hotel to its market
positioning statement;
taking better decisions on daily operations;
implementing basic revenue management tactics;
using financial reports for critical decision making;
studying the market and the financial feasibility of revenueproducing
investments;
Part 2 Hotel Management Study Guide 2011-2012 37