The International Hospitality Management Code ... - Stenden Rangsit
The International Hospitality Management Code ... - Stenden Rangsit The International Hospitality Management Code ... - Stenden Rangsit
Preface A Head of School‟s welcome, Welcome to the fascinating and dynamic world of Hotel Management in both education and the industry. Today‟s turbulent and cosmopolitan world of hospitality requires a wide range of competences of our Hotel Management graduates. You should be intercultural, value-driven (both emotionally and financially), guest-oriented and an excellent service provider. Of course, a hard-working attitude, representativeness and communication skills are essential elements. Our Stenden university Hotel Management programme includes all these competence in her curriculum to help you to become these outstanding professionals in hotel management. Your success also depends on your attitude and your study behaviour. We like to see our students approach all the study activities with devotion and involvement, in doing so, combining heart, mind and hands. Courtesy is the foundation of the hospitality industry, so I would like to point out that that we have set out 2 ethical behavioural codes. It is essential that we live by these codes, both students and organization. We all will be held accountable. Courtesy will also help you in dealing with all the different, international cultures here at our school. Please feel free to come into my office and discuss these codes with me. Our learning company Stenden university Hotel and Restaurant (Suh) represents the hospitality industry. As you know, the hospitality industry is a 24/7 business that never rests. As you will be enjoying part of your programme in our Suh, you will have to perform your duties in the evenings and the weekends. If you are a new student, this study guide will also help you to settle yourself in your new study environment. It provides you with information on the educational policy, the curriculum and exam regulations. If you are more experienced student, you will find this booklet a useful source of information with regard to changes in any part of the programme. It provides a passage through all the administrative challenges of your academic year with a smile. In short, we focus on excellence in hospitality, students, quality by teamwork, beyond borders and inspiration. It is important for everybody to have a dream. When you don‟t have a dream, you have no goals. We, Hotel Management, offer you a platform to make your dream come true! Sjoerd van der Galien Head of School International Hotel Management Stenden university
Table of Contents Introduction 1 The Hotel Management Code of Behaviour 2 PBL code Hotel Management 5 1 General information about the Education and the course 6 1.1 Introduction 6 1.2 Principles of organization and structure of the education. 6 1.3 Educational functions and work methods 7 1.4 Organisation of International Hotel Management (IHM) 8 1.4.1 Organizational Bodies within IHM 9 1.4.2 Quality Control 10 1.4.3 Developments within IHM 11 1.4.4 Full-time education 11 1.4.5 Part-time education 11 1.4.6 Associate degree 11 1.5 Hestia 11 2 Education and Examination Regulations 13 2A Education Policy 13 2A.1 Description of education 13 2A.2 Account of the education 13 2A.3 Views on learning and teaching 18 2A.4 Admission policy 19 2A.4.1 Dutch Students 19 2A.4.2 International students 20 2A.4.3 VWO Fast Track 21 2A.4.4 Combined course VAVO-HBO (“alvast studeren”) 21 2A.4.5 Exemption policy 21 2A.5 IHM education and practical training 22 2A.6 Internationalisation: Grand Tour® 23 2A.7 Internationalisation 24 2A.8 Exchange students 25 2A.9 Choice of second modern foreign language 25 2A.10 Year schedule 2010-2011 25 2A.10.1 Study hours and times 27 2A.11 Study advice 27 2A.12 Change of education 28 2A.13 General notes on word processing 28 2B Curriculum Serving Success 2.0 (2005) 29 2B.1 Organisation and structure of the IHM curriculum 29 2B.2 Overview of the IHM curriculum for cohort 2010, full time study 29
- Page 1: Hotel Management Study guide 2011-2
- Page 5 and 6: 3 Student Facilities 71 3.1 Informa
- Page 7 and 8: The Hotel Management Code of Behavi
- Page 9 and 10: What is expected from IHM IHM‟s e
- Page 11 and 12: 1 General information about the Edu
- Page 13 and 14: Practical training The second educa
- Page 15 and 16: Composition Advisory Board Mr. G. B
- Page 17 and 18: Mission & Vision We provide a home
- Page 19 and 20: Twelve competences form the basis o
- Page 21 and 22: Competence Year 1 Year 2 Year 3 Yea
- Page 23 and 24: 2A.3 Views on learning and teaching
- Page 25 and 26: Exceptions There are two exceptions
- Page 27 and 28: Students with an MHS diploma After
- Page 29 and 30: More and more students want to foll
- Page 31 and 32: From Up to week Particulars Activit
- Page 33 and 34: Each first year student receives a
- Page 35 and 36: Career Development 3 84 Extracurric
- Page 37 and 38: Module content In the first year of
- Page 39 and 40: Guest Experience Module coordinator
- Page 41 and 42: organisation of the different depar
- Page 43 and 44: leading employees in a department;
- Page 45 and 46: Planning Module coordinator Mr. F.
- Page 47 and 48: 2B.6 Curriculum for the third year
- Page 49 and 50: Hospitality Operations Management M
- Page 51 and 52: After completing the industrial pla
Table of Contents<br />
Introduction 1<br />
<strong>The</strong> Hotel <strong>Management</strong> <strong>Code</strong> of Behaviour 2<br />
PBL code Hotel <strong>Management</strong> 5<br />
1 General information about the Education and the course 6<br />
1.1 Introduction 6<br />
1.2 Principles of organization and structure of the education. 6<br />
1.3 Educational functions and work methods 7<br />
1.4 Organisation of <strong>International</strong> Hotel <strong>Management</strong> (IHM) 8<br />
1.4.1 Organizational Bodies within IHM 9<br />
1.4.2 Quality Control 10<br />
1.4.3 Developments within IHM 11<br />
1.4.4 Full-time education 11<br />
1.4.5 Part-time education 11<br />
1.4.6 Associate degree 11<br />
1.5 Hestia 11<br />
2 Education and Examination Regulations 13<br />
2A Education Policy 13<br />
2A.1 Description of education 13<br />
2A.2 Account of the education 13<br />
2A.3 Views on learning and teaching 18<br />
2A.4 Admission policy 19<br />
2A.4.1 Dutch Students 19<br />
2A.4.2 <strong>International</strong> students 20<br />
2A.4.3 VWO Fast Track 21<br />
2A.4.4 Combined course VAVO-HBO (“alvast studeren”) 21<br />
2A.4.5 Exemption policy 21<br />
2A.5 IHM education and practical training 22<br />
2A.6 <strong>International</strong>isation: Grand Tour® 23<br />
2A.7 <strong>International</strong>isation 24<br />
2A.8 Exchange students 25<br />
2A.9 Choice of second modern foreign language 25<br />
2A.10 Year schedule 2010-2011 25<br />
2A.10.1 Study hours and times 27<br />
2A.11 Study advice 27<br />
2A.12 Change of education 28<br />
2A.13 General notes on word processing 28<br />
2B Curriculum Serving Success 2.0 (2005) 29<br />
2B.1 Organisation and structure of the IHM curriculum 29<br />
2B.2 Overview of the IHM curriculum for cohort 2010, full time study 29
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