The International Hospitality Management Code ... - Stenden Rangsit

Competence Year 1 Year 2 Year 3 Year 4
7 1.7
Recognise the
need for changes
and distinguish
the steps of a
change process.
8 1.8
Distinguish and
analyse markets
and products
within the
hospitality
industry.
9 1.9
Carry correct
verbal and nonverbal
business
correspondence in
two or more
languages and
communicate
accordingly (IELTS
6.5).
10 1.10
Can describe the
personal
possibilities and
pitfalls with regard
to learning, resultoriented
working,
taking initiative,
operating
independently and
flexibility.
Can, through
reflection and with
coaching, describe
personal
competence
development and
which elements
need attention.
2.7
Develop,
implement and
evaluate a change
process at
departmental level.
2.8
Initiate and create
products and
services,
anticipating the
changing needs
and wishes of the
guests.
2.9
Communicate in
two or more
languages at all
organisational
levels; design and
write policy plans,
inform, consult,
create support,
stimulate,
motivate, persuade
and express
resolutions.
2.10
Can in educational
situations with
coaching adjust
personal
development with
regard to learning,
result-oriented
working, taking
initiative,
operating
independently and
flexibility, to the
demands of the
specific situation.
Can develop a plan
of action for the
development of
underdeveloped
competences.
3.7
Start a development
line within an
organisation in a
creative and
organisational
sensitive way and
achieve the goals
set within the term
of the change
process.
3.8
Show confidence in
initiating and
creating products
and services, and
able to cope with
taking risks.
3.9
Adjust attitude to
the social context in
all types of
communication and
tune this
communication to
external parties as
well.
3.10
Can independently
of others steer and
regulate, in
profession related
situations, personal
development with
regard to learning,
result-oriented
working, taking
initiative, operating
independently and
flexibility.
Can independently,
on the basis of his
plan of action, steer
personal
competence
development.
4.7
Developing,
implementing and
evaluating a
change process.
4.8
To initiate and
create products
and services in an
independent and
enterprising way.
4.9
Social and
communicative
competence.
4.10
To steer and
regulate personal
development with
regard to
learning, resultoriented
working,
taking initiative,
operating
independently and
flexibly.
Think, reflect and
take responsibility
for personal
acting which
indicates
commitment and
critical selfassessment.
Part 2 Hotel Management Study Guide 2011-2012 16