The International Hospitality Management Code ... - Stenden Rangsit

Competence Year 1 Year 2 Year 3 Year 4
1 1.1
Perform
operational tasks
independently in a
hospitality
organisation and
develop a
hospitable
attitude.
2 1.2
Understand
external analyses
and the relevance
of these for the
operational
working processes
and understand
the importance of
the developments
of networks,
chains and
relations.
3 1.3
Understand the
relevance of the
execution of
policies at
operational level
and act
accordingly.
4 1.4
Understand the
HRM
responsibilities
and authority,
train and coach
individual
employees within
the team.
5 1.5
Name and execute
the company or
organisational
processes.
6 1.6
Describe the
financial and legal
aspects, internal
processes and the
operational -or
organisational-
environment and
make simple
analyses and
internal reports
with the aid of ITapplications.
2.1
Manage operational
processes in
hospitality
services.
2.2
Anticipate, from an
entrepreneurial
attitude, changes
and trends in the
external
environment and
develop a vision
with the aid of
networks and
relations.
2.3
Write policy plans
at departmental
level.
2.4
Execute all
relevant Human
Resource
Management tasks
at departmental
level.
2.5
Design, control and
improve the
company or
organisational
processes.
2.6
Manage internal
processes with
instruments of
management
accounting, law,
business
administration and
research.
3.1
Analyse the
organisational
(hospitality)
processes and
develop a vision
based on the results
of the analysis, with
regard to creating
experiences by
granting hospitality.
3.2
To develop a vision
about changes and
trends in the
external
environment and
the development of
relations, networks
and chains.
3.3
Analyse and design
policy at
organisational level.
3.4
Execute all relevant
Human Resource
Management tasks
at organisational
level in view of the
strategy of the
organisation.
3.5
Design, control and
improve the
company or
organisational
processes, based on
strategic objectives
and quality plans.
3.6
Analyse the
financial and legal
aspects, internal
processes and the
operational - or
organisational-
environment in
order to reinforce
correlation and
interaction.
4.1
Creating
'experiences' by
granting
hospitality.
4.3
Analysing policy
issues and to
translate these in
policy objectives
and in policy
alternatives and
preparing for
decision-making.
4.4
Implementation of
Human Resource
Management in
view of the
strategy of the
organisation.
4.5
Setting up,
managing and
improving of
company - or
organisational -
processes.
Part 2 Hotel Management Study Guide 2011-2012 15