The International Hospitality Management Code ... - Stenden Rangsit

Preface
A Head of School‟s welcome,
Welcome to the fascinating and dynamic world of Hotel Management in both education and the
industry.
Today‟s turbulent and cosmopolitan world of hospitality requires a wide range of competences of
our Hotel Management graduates. You should be intercultural, value-driven (both emotionally
and financially), guest-oriented and an excellent service provider. Of course, a hard-working
attitude, representativeness and communication skills are essential elements.
Our Stenden university Hotel Management programme includes all these competence in her
curriculum to help you to become these outstanding professionals in hotel management. Your
success also depends on your attitude and your study behaviour. We like to see our students
approach all the study activities with devotion and involvement, in doing so, combining heart,
mind and hands.
Courtesy is the foundation of the hospitality industry, so I would like to point out that that we
have set out 2 ethical behavioural codes. It is essential that we live by these codes, both
students and organization. We all will be held accountable. Courtesy will also help you in dealing
with all the different, international cultures here at our school. Please feel free to come into my
office and discuss these codes with me.
Our learning company Stenden university Hotel and Restaurant (Suh) represents the hospitality
industry. As you know, the hospitality industry is a 24/7 business that never rests. As you will
be enjoying part of your programme in our Suh, you will have to perform your duties in the
evenings and the weekends.
If you are a new student, this study guide will also help you to settle yourself in your new study
environment. It provides you with information on the educational policy, the curriculum and
exam regulations. If you are more experienced student, you will find this booklet a useful
source of information with regard to changes in any part of the programme. It provides a
passage through all the administrative challenges of your academic year with a smile.
In short, we focus on excellence in hospitality, students, quality by teamwork, beyond borders
and inspiration. It is important for everybody to have a dream. When you don‟t have a dream,
you have no goals. We, Hotel Management, offer you a platform to make your dream come
true!
Sjoerd van der Galien
Head of School International Hotel Management
Stenden university