The International Hospitality Management Code ... - Stenden Rangsit

Twelve competences form the basis of the education programme of our International Hotel
Management course:
1. Creating of „experiences‟ by the granting of hospitality.
2. The development of a vision on changes and trends in the external environment and the
developing of relations, networks and chains.
3. Analysing policy issues, and to translate these in policy objectives and policy alternatives
and preparing for decision-making.
4. Implementation of Human Resource Management in view of the strategy of the
organisation.
5. Setting up, managing and improving of company - or organisational processes.
6. Analysing the financial and legal aspects, internal processes and the company - or
organisational environment in order to reinforce the correlation and interaction.
7. Developing, implementing and evaluating a change process.
8. Leading a company, part of a company, company processes or a project
9. Social and communicative competence (interpersonal, organisation)
10. The competence of managing one self (intrapersonal, or professional)
11. Focuses his managerial and entrepreneurial behaviour - from his own outlook on life - on
core values which contribute to the care of human beings and the world.
12. Effectively identify and handle cultural differences within an international team in hotel
management.
Explanation about the origin and formulation:
Competence 1 is characteristic for the hotel management education programme and can be
considered as being unique.
Competence 2 till 7 form the common basis for the education programmes of higher
professional education, which grant the degree in Business Administration (BA).
Competence 8 originates from the domain competencies of the Bachelor degree of
Commerce.
Competences 9 and 10 are common domain competences in all domains of the sector for
higher economic education programmes.
Competence 11 and 12 are Stenden university specific.
Each academic year, students work on certain phase objectives, which ensure that the
competences will be acquired after completing their studies.
Part 2 Hotel Management Study Guide 2011-2012 14