The International Hospitality Management Code ... - Stenden Rangsit

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provide us with as much information as possible about ways in which we can improve the education. Evaluation results are published on Blackboard in the quality showcase. 1.4.3 Developments within IHM The hotel industry is changing rapidly and on a large-scale basis. The financial crisis in 2008/2009 has shown the responsiveness of the hospitality industry to changes in the general environment. Therefore, forecasting developments and trends is essential in surviving in this industry. Hotel managers and educators need to be aware of these changes and maintain a flexible approach. A prerequisite is keeping up with current professional literature which includes online specialist magazines and books and the industry reports that are published by several organisations. The professional and educational profile of hotel management training is periodically revised. Our latest curriculum is based on „Serving Success 2.0‟ (2005). We then opted for a stronger international and more intercultural curriculum, which we have updated since. As Stenden university became a PBL-Blended university, we have added new elements, such as development profiles, and case based learning in the third year. Binding study advice has been implemented (see 2A.11 Study Recommendation). IHM contributes actively to the Global Campus Site of the Grand Tour® in which there is an exchange programme for students, colleagues and IHM employees. Our Education has an extended network of international contacts. 1.4.4 Full-time education IHM offers full-time hotel management education. Consequently, our students must be available full-time. Due to the nature of the hospitality industry, students may be scheduled for evenings and weekends particularly during industrial placement. In principle, one study week consists of 40 study hours and one regular academic year consists of 42 study weeks. 1.4.5 Part-time education As of 1 August 2000, we offer Hotel Management education on a part-time basis. It is the same programme, adapted to an identified target group. Information is available at the Information centre. 1.4.6 Associate degree As of 1 August 2007 we offer the Associate degree Hoger Hotelonderwijs (Ad Hotel Management). The Ad will also start in Emmen in September 2011. For detailed information we refer to the separate study guide IHM-Associate degree 2011-2012 1.5 Hestia Over the last 10 years, Stenden has attracted a large number of students globally. Stenden University of Applied Sciences wants its students to feel at home. One of the facilities that Stenden offers to all its students is the Hestia Student Lounge. The significance of Hestia arises from old Greek mythology: the Greek goddess of home and hearth, hence presiding over domestic life. She is also the patroness of smaller domains, Hestia Lounge and the other campus sites which belong to Stenden. These attributes of Hestia correspond to the idea and mission statement behind the Lounge. It is here that students feel at home, where there is always positive energy! Through our services we try to make all students – Dutch and international- find their way in a new environment and enlarge their network of friends and connections. One of our primary goals is to accommodate students in our lounge and therefore achieve the most best out of the intercultural exchange and integration. Hestia was founded and opened its doors on the 28th of November 2002. Since then our lounge has changed hosts, each of which spices Hestia with the flavor of their own culture, bringing new ideas and improving the services we offer to the students. Hestia Student Lounge is now known to be a "home away from home" for all Stenden university students. We are growing each year with more and more innovative ideas. Hestia team organizes events for students with a special themes every module amongst others; this is done in cooperation with Hestia partners. Part 2 Hotel Management Study Guide 2011-2012 11
Mission & Vision We provide a home away from home. Our vision is to further develop Hestia into a more professional organization and a central hub for student related activities at Stenden. We target to work more with other student organizations in bringing Stenden students together. The main idea of Hestia is to provide a “home away from home” for all its students with an intercultural atmosphere. Students can visit Hestia to Study, relax and even socialize. A coffee/tea corner, T.V, beamenr and comfortable couches are amongst the facilities that enhance the home away cosy feeling at Hestia. For more information such as the opening times and Hestia agenda as well as the upcoming events please visit: www.hestialounge.nl info@hestialounge.nl & facebook.com/hestia.student.lounge Visit us!! Just a short hop from Stenden Leeuwarden Main Building Part 2 Hotel Management Study Guide 2011-2012 12
Page 1 and 2: Hotel Management Study guide 2011-2
Page 3 and 4: Table of Contents Introduction 1 Th
Page 5 and 6: 3 Student Facilities 71 3.1 Informa
Page 7 and 8: The Hotel Management Code of Behavi
Page 9 and 10: What is expected from IHM IHM‟s e
Page 11 and 12: 1 General information about the Edu
Page 13 and 14: Practical training The second educa
Page 15: Composition Advisory Board Mr. G. B
Page 19 and 20: Twelve competences form the basis o
Page 21 and 22: Competence Year 1 Year 2 Year 3 Yea
Page 23 and 24: 2A.3 Views on learning and teaching
Page 25 and 26: Exceptions There are two exceptions
Page 27 and 28: Students with an MHS diploma After
Page 29 and 30: More and more students want to foll
Page 31 and 32: From Up to week Particulars Activit
Page 33 and 34: Each first year student receives a
Page 35 and 36: Career Development 3 84 Extracurric
Page 37 and 38: Module content In the first year of
Page 39 and 40: Guest Experience Module coordinator
Page 41 and 42: organisation of the different depar
Page 43 and 44: leading employees in a department;
Page 45 and 46: Planning Module coordinator Mr. F.
Page 47 and 48: 2B.6 Curriculum for the third year
Page 49 and 50: Hospitality Operations Management M
Page 51 and 52: After completing the industrial pla
Page 53 and 54: Learning Communities: Study Career
Page 55 and 56: Procedure Elective credits Modern F
Page 57 and 58: 2C.3 Finishing Touch Programme The
Page 59 and 60: par.13 A student who is not able to
Page 61 and 62: par. 5 Announcements concerning the
Page 63 and 64: par. 3 Additional regulations gover
Page 65 and 66: . Students can only collect the ori
Page 67 and 68:
the request after consulting the di
Page 69 and 70:
situation applies, unless this is n
Page 71 and 72:
Article 17.2 Closed questions in a
Page 73 and 74:
8. Your input as a foreign student
Page 75 and 76:
4.7 Excessive make-up, piercings (t
Page 77 and 78:
functional restriction and dyslexia
Page 79 and 80:
students, even remotely from home.
Page 81 and 82:
4 Regulations for illness and other
Page 83 and 84:
Re C Financial facilities When the
Page 85 and 86:
5 Employees IHM Employees IHM Name
Page 87 and 88:
Name / Lecturer Title/Init. Positio
Page 89 and 90:
Name/Lecturer Title/Init. Position
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