The International Hospitality Management Code ... - Stenden Rangsit

Recommendations

Info

this situation. They then apply this information to the given problem and extrapolate that to a real life situation, thus acquiring the desired competences. The programme consists of: a general component with the integration of the industry as its central theme; an in-depth study of hotel management; a minor programme offering choices for broader orientation or further specialisation. This is represented by the structure of the education. We have a major of 2,5 years, a minor of half a year and an internship year. Care for and by students As a service organisation, we want to play a „model role‟ when it comes to caring. We actively support organisations representing student interests, such as student associations and the Students‟ Council (StuRa). Individual student counselling is provided during the student‟s school career. We offer our students an opportunity to realise their own responsibility in service processes together with personal and social education. As co-producers of our service, our students help determine the quality of our education. Students should be involved in developing the structure and contents of the educational programme. Care for and by lecturers IHM offers its staff opportunities for education and development. We attempt to provide optimum working conditions. As colleagues, we consider each other a customer (guest). Consequently, when providing mutual services, we use the same standards to judge the quality of our services as external clients do; these qualities include: our willingness to provide a service, reliability, problem solving skills, our care for and commitment to the human being and the world in general and in particular our care and commitment to our customers (guests), the students. To communicate our views we have chosen an internal “team” organisation: staff members work together in teams on the module level. The description of this organisation can be found in " Management and Organisation". Structure: Year Teams Based on our identity we choose for the human norm. „To recognize and be recognized‟ are vital elements in our organisation. That is the reason why we have year teams of about 20 persons in our education managed by a team leader. These year teams each have their own responsibilities and scope within the given qualitative and financial boundaries and the existing rules and regulations. 1.4.1 Organizational Bodies within IHM Participation Council SSAC (Student Staff Advising Committee/School Medezeggenschapsraad) According to Stenden university - and Participation Council regulations, IHM has a School Participation Council consisting of 3 elected staff and 3 student representatives. The Council offers recommendations, whether solicited or not, and has a casting vote in a number of areas. Students‟ Council (StuRa) The Students‟ Council of International Hotel Management (StuRa) is another official body within IHM. This Council consists of seven student members from all study years. The members meet weekly and with IHM management at least once per module. The StuRa promotes the individual and collective interests of all students. Each StuRa member is a member of or contact person for various committees and/or work groups of the organisation. Students may contact the StuRa with problems, suggestions and questions, preferably in writing. Advisory Board IHM has an Advisory Board. The task of this board is to offer recommendations to management, whether solicited or not, concerning education, research and external service. Part 2 Hotel Management Study Guide 2011-2012 9
Composition Advisory Board Mr. G. Bos Managing Director „Looking for Booking B.V.‟ Mr. D.A. Boucke General Manager N.V. Hotelmaatschappij Torarica Mr. D. Bramwell Managing Director Duncan Bramwell & Company Ltd. Mr. I. Buick MBA Managing Director Buick Systems Intern. LTD, UK Mrs. R. Deken Stafmanager Corporate Recruitment Mr. C van Hellenberg Hubar Former Dutch Ambassador to Spain Mr. drs. E.G. Hoogendoorn Managing Director Horwath Consulting Mr. J. St. John President & CEO Mantis International Mrs. H. Koopman GM Radisson SAS Hotel Amsterdam Airport Mr. P. Kuiper Directievoorzitter Stichting Kinderopvang Nederland Mr. T. Lodder Director T3 HOTELS, Spain Mr. W.A.J.P. Madlener Directeur Zorggroep Noorderbreedte Mr. R.N. Mankarious CEO Cedar Capital Partners Ltd Mr. R. Nahon Consultant Customer Care Consultancy Mr. M.D. Olsen, Ph.D. Professor at Pamplin Education of Business, Department of Hospitality and Tourism Management, USA Mr. R. Payer General Manager Hilton Amsterdam Mrs. C. Pinck Senior Salesmanager Tempo-Team Nationaal Branche and Account Centrum Mr. J.T. Roersma Managing Director Hospitality Support Group Mr. P. Roorda Director Residence Rhenen Mr. A. Rouwendal General Manager Mövenpick hotel Amsterdam Mr. J. Schaatsbergen Aviodrome Lelystad Mr. T. Valk Directeur Middelbare Hotelschool Friesland (Friesland College) Mr. G. Vass General Manager Ellenborough Park C/O Wayside Cottage Mr. R. Visser Operations Director Center Parcs Mrs. E.H.G. Walstra Senior Advisor Economic Affairs Gemeente Leeuwarden Mr. W. Waninge Member managementteam Horeca Bedrijfschap Mr. B. van de Winkel Ceneral Manager Hilton Athens, Greece Mr. T.H.B. de Wolff Director Hotel Tjaarda Mr. V.C. van Wulfen Manager ICP-group Academic Medical Center Mrs. L. Zhang GM Four Points Sheraton Shenzhen, China 1.4.2 Quality Control Ensuring a good quality of education is an important issue within IHM. Various methods are being used to facilitate this. Stenden university and IHM have chosen to use the EFQM (European Foundation Quality Management) model to measure the quality of education. IHM has also been accredited by the NQA. (Netherlands Quality Agency) in 2011. „Care for education quality‟ is written in the education evaluation plan of Stenden university and in a quality management plan. Students‟ opinions also play an important role. Students are actively involved in various education evaluations. There are 2 audits per year in which the Advisory Board participates; each audit is focused on a specific topic. Module evaluation Students can influence the form, contents and realisation of a module before, during and after completion of a module. During the module, the students and the tutor evaluate the PBL process after each PBL session. After completion of the module each PBL group gives its critical feedback using an evaluation form. Students are appointed as student-evaluators for new modules and modules that need revision. The student-evaluators participate in a panel discussion (presided by the module coordinator concerned) following the completion of the module. The panel discussion focuses on the items that score below 70% satisfaction and discusses the items to revise. Student-evaluators are recruited through the student publications. Several modules per year will be evaluated by means of a survey. In case of new modules and modules that need to be revised students are asked for advice. Advice may be given by means of a questionnaire or a panel discussion that is chaired by the module coordinator concerned. Students will be recruited through the Stenden university-newspaper or PBL-groups. Other evaluations Students are involved in various evaluations: the start questionnaire about their training expectations, the exit questionnaire when a student leaves school prematurely, the placement questionnaire about the preparation of the placement and a questionnaire on the placement itself. We expect the students to complete these questionnaires in a serious manner in order to Part 2 Hotel Management Study Guide 2011-2012 10
Page 1 and 2: Hotel Management Study guide 2011-2
Page 3 and 4: Table of Contents Introduction 1 Th
Page 5 and 6: 3 Student Facilities 71 3.1 Informa
Page 7 and 8: The Hotel Management Code of Behavi
Page 9 and 10: What is expected from IHM IHM‟s e
Page 11 and 12: 1 General information about the Edu
Page 13: Practical training The second educa
Page 17 and 18: Mission & Vision We provide a home
Page 19 and 20: Twelve competences form the basis o
Page 21 and 22: Competence Year 1 Year 2 Year 3 Yea
Page 23 and 24: 2A.3 Views on learning and teaching
Page 25 and 26: Exceptions There are two exceptions
Page 27 and 28: Students with an MHS diploma After
Page 29 and 30: More and more students want to foll
Page 31 and 32: From Up to week Particulars Activit
Page 33 and 34: Each first year student receives a
Page 35 and 36: Career Development 3 84 Extracurric
Page 37 and 38: Module content In the first year of
Page 39 and 40: Guest Experience Module coordinator
Page 41 and 42: organisation of the different depar
Page 43 and 44: leading employees in a department;
Page 45 and 46: Planning Module coordinator Mr. F.
Page 47 and 48: 2B.6 Curriculum for the third year
Page 49 and 50: Hospitality Operations Management M
Page 51 and 52: After completing the industrial pla
Page 53 and 54: Learning Communities: Study Career
Page 55 and 56: Procedure Elective credits Modern F
Page 57 and 58: 2C.3 Finishing Touch Programme The
Page 59 and 60: par.13 A student who is not able to
Page 61 and 62: par. 5 Announcements concerning the
Page 63 and 64: par. 3 Additional regulations gover
Page 65 and 66:
. Students can only collect the ori
Page 67 and 68:
the request after consulting the di
Page 69 and 70:
situation applies, unless this is n
Page 71 and 72:
Article 17.2 Closed questions in a
Page 73 and 74:
8. Your input as a foreign student
Page 75 and 76:
4.7 Excessive make-up, piercings (t
Page 77 and 78:
functional restriction and dyslexia
Page 79 and 80:
students, even remotely from home.
Page 81 and 82:
4 Regulations for illness and other
Page 83 and 84:
Re C Financial facilities When the
Page 85 and 86:
5 Employees IHM Employees IHM Name
Page 87 and 88:
Name / Lecturer Title/Init. Positio
Page 89 and 90:
Name/Lecturer Title/Init. Position
show all

The International Hospitality Management Code ... - Stenden Rangsit

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?