24.04.2013 Views

spring/summer 2011 recent releases — young & middle grade

spring/summer 2011 recent releases — young & middle grade

spring/summer 2011 recent releases — young & middle grade

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

Books on Tape ® and Listening Library<br />

Ordering, Payment, Distribution & Processing Information<br />

ORDERING:<br />

Phone Toll Free: 1-800-733-3000<br />

Available Monday–Friday<br />

8:30 a.m. – 5:00 p.m. EST – Eastern & Central accounts<br />

9:30 a.m. – 6:00 p.m. EST – Western accounts<br />

Have your purchase order or credit card number ready!<br />

<br />

<br />

Fax Toll Free: 1-800-940-7046<br />

Available 24 hours a day, 7 days a week<br />

Online: www.booksontape.com<br />

Available 24 hours a day, 7 days a week<br />

Email: CSORDERS@randomhouse.com<br />

Personal Orders: Orders from individuals can be accepted<br />

by any of the methods above. Personal Orders must be<br />

accompanied with check or charged to Visa, MasterCard,<br />

American Express, or Discover. No CODs.<br />

PAYMENTS:<br />

Books on Tape’s payment terms are 30 days, end of month. The payment address for mailing checks appears on all invoices and statements.<br />

If you have questions regarding where to mail your payment, please contact your credit representative at 1-800-726-0600. Please<br />

note, the invoice you receive from Random House will serve as proof of delivered goods and no other authorization will be provided.<br />

RETURNS:<br />

If for any reason you are not completely satisfied with your purchase, product is fully returnable within 90 days of receipt for credit at the<br />

price and discount at which the product was purchased. Full copy returns are required for credit. Returns should be mailed, at customer<br />

expense, via a traceable method to:<br />

Random House, Inc.<br />

Returns Department<br />

1019 N. State Road 47<br />

Crawfordsville, IN 47933<br />

Receiving: (765) 359-2632<br />

QUESTIONS:<br />

Contact our Customer Service Team if you have any questions about any of our titles or services:<br />

Phone Toll Free: 1-800-733-3000 • Fax Toll Free: 1-800-940-7046 • Email: CSBOT@randomhouse.com<br />

CATALOGING AND PROCESSING INFORMATION:<br />

ATTENTION LIBRARIES<br />

Books on Tape is pleased to announce that we have digital and physical processing available for our libraries. We can digitally add your<br />

library labels onto the wrap of our audiobooks. We also have a partnership with OCLC ® to provide cost-effective cataloging services to<br />

libraries. Using this service will save time, money and with Books on Tape’s simultaneous release, will put your materials into circulation<br />

sooner. Please call Customer Service for a quote on your cataloging and physical processing requirements (1-800-733-3000).<br />

DOWNLOAD Brief MARC Records for FREE at www.library.booksontape.com/marc.cfm<br />

ATTENTION SCHOOLS<br />

Books on Tape has partnered with E. F. Library Services to fulfill your cataloging needs.<br />

For information about the cataloging and processing services provided by E. F. Library Services,<br />

please visit their website at www.eflibraryservices.com.<br />

If you require additional assistance, please contact E. F. Library Services:<br />

Phone Toll Free: 1-800-442-7332 • Fax: 1-888-232-0012 • Email: ls_orders@eflibraryservices.com<br />

Mail: Send the order form on pg. 96<br />

OR<br />

Include order on library letterhead or purchase order.<br />

Be sure to include:<br />

- customer number from the back of this catalog<br />

(if noted)<br />

- school or library name, your name, job title,<br />

address, zip code, and phone number<br />

- purchase order number<br />

- ISBN, title, quantity, price of each item,<br />

and merchandise total<br />

Random House, Inc.<br />

Attn: Library & School Services<br />

400 Hahn Road<br />

Westminster, MD 21157<br />

105

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!