test the team - Dermalogica Business Center
test the team - Dermalogica Business Center
test the team - Dermalogica Business Center
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mediBac clearing<br />
overall performance review:<br />
name: ..........................................................<br />
product<br />
knowledge<br />
good average below<br />
average<br />
action plan<br />
(if average or below)<br />
• Agree with <strong>the</strong>rapist a time frame for learning<br />
product categories<br />
• Refer to <strong>Dermalogica</strong> Live! student notes<br />
• Refer to mediBac clearing student notes<br />
• Refer to mediBac clearing training manual<br />
consultation • Refer to Great Skin with Face Mapping ® skin<br />
analysis student notes<br />
• Use existing Consultation Cards as case studies<br />
and role play <strong>the</strong> discussion<br />
Face Mapping ®<br />
skin analysis<br />
• Agree with <strong>the</strong>rapist to perform Face Mapping ®<br />
skin analysis on every client<br />
• Monitor prescription sheets attached<br />
to consultation cards at <strong>the</strong> end of every day<br />
• Introduce a mystery shopper<br />
microZone ® • Refer back to MicroZone student notes<br />
• Practice performing MicroZone treatments on<br />
staff and models<br />
• Set ano<strong>the</strong>r evaluation in 2 weeks time to<br />
monitor performance<br />
• Outline <strong>the</strong> exact performance you expect in<br />
<strong>the</strong> future<br />
prescription at<br />
Skin Bar SM and<br />
closing <strong>the</strong> sale<br />
Face Mapping ®<br />
skin analysis<br />
prescription at<br />
Skin Bar SM and<br />
closing <strong>the</strong> sale<br />
• Book <strong>the</strong>m on Advanced Retailing<br />
Techniques class<br />
• Are <strong>the</strong>y able to buy <strong>the</strong> product at cost price<br />
from you? They will ask for <strong>the</strong> sale if <strong>the</strong>y<br />
believe in <strong>the</strong> products <strong>the</strong>mselves<br />
• Set sales targets and reward when <strong>the</strong>y<br />
achieve <strong>the</strong>m<br />
• Test <strong>the</strong>ir product knowledge<br />
• Book <strong>the</strong>m on Advanced Retailing Techniques<br />
• Are <strong>the</strong>y able to buy <strong>the</strong> product at cost price<br />
from you? They will ask for <strong>the</strong> sale if <strong>the</strong>y<br />
believe in <strong>the</strong> products <strong>the</strong>mselves<br />
• Set sales targets and reward when <strong>the</strong>y<br />
achieve <strong>the</strong>m<br />
confidence • Find out what <strong>the</strong>y are doing right<br />
• If <strong>the</strong>ir product knowledge is poor <strong>the</strong>n <strong>the</strong>ir<br />
confidence will be too<br />
• Give <strong>the</strong>m one product a day to learn, <strong>the</strong>n<br />
<strong>test</strong> <strong>the</strong>m<br />
• Congratulate achievements<br />
• Buddy new/less confident <strong>the</strong>rapists with<br />
stronger more senior <strong>the</strong>rapists<br />
communication<br />
skills<br />
33<br />
• Role play and practice, practice, practice!<br />
• Book <strong>the</strong>m on Advanced Retailing Techniques<br />
• Set clear guidelines of how clients should be<br />
greeted and treated<br />
• At your next <strong>team</strong> meeting, ask your staff to<br />
present a product or challenge <strong>the</strong>m to perform<br />
• Face Mapping ® skin analysis demonstration
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