test the team - Dermalogica Business Center

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mediBac clearing acne management with microZone ® treatments Use the checklist to ensure the therapist has all the equipment needed before starting. Observe the therapist performing the MicroZone procedure for acne treatment and prevention using the checklist to evaluate every step of the therapists MicroZone performance. This can be used to assess their level of performance and highlight strengths and weaknesses. Remember to give praise for their efforts and ensure any criticism is constructive. Use this review to set an action plan and set goals to improve performance for the next assessment or task. We recommend that staff practise this procedure on work colleagues or the business owner first, then move on to performing the MicroZone treatment on at least five model clients to help gain confidence with the treatment before tackling paying clients. getting started Proper planning prevents poor performance! When evaluating the therapist’s performance, use the checklist below to make sure they have everything they need: Professional and key Retail Products Barber Chair/ Treatment Couch Headset for Face Mapping ® skin analysis Face Mapping ® skin Analysis Consultation Cards Face Mapping ® skin Analysis Prescription sheets Electrical Modalities Disposable Bonnets Steam Towels for removing product (4 per client) Bib or Towel to protect client clothing Cotton Wool/ Cotton Buds/ Cotton Pads Water (running water or a bowl/hook neck water bottle) Rubbish Bin Clipboard and Pen step 1 – Dermalogica Face Mapping ® skin analysis Consultation Card Warm and friendly initial greeting Physical barrier broken by hand shake or gentle touch on the shoulder Introduce the Consultation Card to the client and explain the importance of the extensive questions on it Ask the client to sign and date the Consultation Card Review the card with the client and pick out relevant sections Ask further probing questions without just reading through and repeating the client’s answers back to them Summarise by repeating back to the client their key concerns Explain how the MicroZone treatment will proceed Get client comfortable on treatment couch/barber chair Protect clients clothing and put on disposable bonnet to protect hair if necessary Sanitise hands prior to treatment step 2 – Dermalogica Face Mapping ® skin analysis Cleanse skin with appropriate cleansers to prepare for a thorough skin analysis Introduce the concept of Face Mapping ® skin analysis Put on your headset/use magnifying lamp and explain the use to the client Talk through each zone to the client by communicating what you can see and feel Work methodically whilst touching and feeling the skin Identify the key concerns and zones Ask additional probing questions linked to information gained via consultation card Educate the client about the possible root causes of their skin concerns and provide generic ingredient / product solutions Summarise findings 31
step 3 – the microZone ® treatment Eye and lip cleanse if necessary Double cleanse Face Mapping ® skin analysis Exfoliation Extractions Serum/complex Masque Spritz Eye product Moisturiser Sunscreen step 4 – Face Mapping ® skin analysis prescription at Skin Bar SM Fill in name and date Fill in Face Mapping ® skin analysis diagram Information recorded should be neat and legible Fill in according to sophistication of client e.g. Gateway client – three products/basic routine Intermediate client – up to five products/targeted treatments Advanced client – two or three key hero products Explain to the client the key skin concerns have been identified and a skin lesson will now ensure the client can get the best results from their homecare regimen Present findings: Clarify information gained during the consultation and the concerns the client had with their skin. Discuss findings from Face Mapping ® skin analysis Provide education Show the client the prescription sheet Communicate to the client the recommended product solutions Highlight features and benefits of product recommendations Allow client the opportunity to feel touch and experience the product for themselves Educate the client on quantities, sensations, removal and usage of product step 5 – close the sale Ask the client what they would like to purchase Deal with any objections Wrap the purchase 32
Page 1: clearing® acne treatment and preve
Page 4 and 5: mediBac clearing ® acne review 1.
Page 6 and 7: d. Bacteria 8. List as many acne tr
Page 8 and 9: 12. Give one key selling point for
Page 10 and 11: step 2 - Face Mapping ® skin analy
Page 12 and 13: step 3 - the microZone ® treatment
Page 14 and 15: mediBac clearing ® case study 3 th
Page 16 and 17: extractions: massage: serum/complex
Page 18 and 19: product knowledge test the answers
Page 20 and 21: 9. Use the bullet points to create
Page 22 and 23: 9. What can be used as an all-in-on
Page 24 and 25: ultracalming cleanser key ingredien
Page 26 and 27: directions for use: Apply constant
Page 28 and 29: toner: Soothing Protection Spray or
Page 30 and 31: Face Mapping ® skin analysis: Oily
Page 34 and 35: mediBac clearing overall performanc
Page 36: find out more… book a class: medi

test the team - Dermalogica Business Center

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