test the team - Dermalogica Business Center

mediBac clearing
acne management with microZone ® treatments
Use the checklist to ensure the therapist has all the equipment needed before starting. Observe the therapist
performing the MicroZone procedure for acne treatment and prevention using the checklist to evaluate every step
of the therapists MicroZone performance. This can be used to assess their level of performance and highlight
strengths and weaknesses. Remember to give praise for their efforts and ensure any criticism is constructive. Use
this review to set an action plan and set goals to improve performance for the next assessment or task.
We recommend that staff practise this procedure on work colleagues or the business owner first, then move on
to performing the MicroZone treatment on at least five model clients to help gain confidence with the treatment
before tackling paying clients.
getting started
Proper planning prevents poor performance! When evaluating the therapist’s performance, use the checklist below to make
sure they have everything they need:
Professional and key Retail Products
Barber Chair/ Treatment Couch
Headset for Face Mapping ® skin analysis
Face Mapping ® skin Analysis Consultation Cards
Face Mapping ® skin Analysis Prescription sheets
Electrical Modalities
Disposable Bonnets
Steam Towels for removing product (4 per client)
Bib or Towel to protect client clothing
Cotton Wool/ Cotton Buds/ Cotton Pads
Water (running water or a bowl/hook neck water bottle)
Rubbish Bin
Clipboard and Pen
step 1 – Dermalogica Face Mapping ® skin analysis Consultation Card
Warm and friendly initial greeting
Physical barrier broken by hand shake or gentle touch on the shoulder
Introduce the Consultation Card to the client and explain the importance of the extensive questions on it
Ask the client to sign and date the Consultation Card
Review the card with the client and pick out relevant sections
Ask further probing questions without just reading through and repeating the client’s answers back to them
Summarise by repeating back to the client their key concerns
Explain how the MicroZone treatment will proceed
Get client comfortable on treatment couch/barber chair
Protect clients clothing and put on disposable bonnet to protect hair if necessary
Sanitise hands prior to treatment
step 2 – Dermalogica Face Mapping ® skin analysis
Cleanse skin with appropriate cleansers to prepare for a thorough skin analysis
Introduce the concept of Face Mapping ® skin analysis
Put on your headset/use magnifying lamp and explain the use to the client
Talk through each zone to the client by communicating what you can see and feel
Work methodically whilst touching and feeling the skin
Identify the key concerns and zones
Ask additional probing questions linked to information gained via consultation card
Educate the client about the possible root causes of their skin concerns and provide generic ingredient /
product solutions
Summarise findings
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