21.04.2013 Views

test the team - Dermalogica Business Center

test the team - Dermalogica Business Center

test the team - Dermalogica Business Center

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

step 5 – close <strong>the</strong> sale<br />

Outline how you would complete <strong>the</strong> discussion with Tamsin and ask for <strong>the</strong> sale.<br />

“Could you see yourself using any of <strong>the</strong>se products?”<br />

“Does that sound like a product routine that suits you? Great, would you like to buy anything today?”<br />

“Would you like to take those five or just <strong>the</strong> three that I have highlighted for your main concerns?”<br />

“Well, it looks like we have narrowed it down to three. Which did you decide on, <strong>the</strong> small or <strong>the</strong> more economical large sizes?”<br />

“Are you happy with how <strong>the</strong> products will benefit your skin? Great, so would you like to take <strong>the</strong>m today?”<br />

“Great! Now that we have found <strong>the</strong> right cleanser let us look for <strong>the</strong> right moisturiser.”<br />

30

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!