test the team - Dermalogica Business Center

test the team - Dermalogica Business Center test the team - Dermalogica Business Center

business.dermalogica.co.uk
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21.04.2013 Views

toner: Soothing Protection Spray or Multi-Active Toner eye product: MultiVitamin Power Firm or Total Eye Care spf15 targeted treatment: Clearing Mattifier moisturiser: sunscreen: • Sheer Moisture spf15 • Sheer Tint Moisture spf15 • Active Moist • Barrier Repair (combined with any of the above) • Super Sensitive FaceBlock spf30 • Solar Defense Booster • Ultra Sensitive FaceBlock spf25 step 4 – Face Mapping ® skin analysis prescription at Skin Bar SM Elaine is a Gateway Client. The only product that she is currently using is a medicated soap. Therefore we would generally recommend no more than three products. We may select three products from the options below which we felt most critical such as a cleanser, moisturiser with a spf. Over time we could introduce more products into Elaine’s routine. suggested prescribed products: • Ultracalming Cleanser • Soothing Protection Spray • Multi-Active Toner • Clearing Mattifier • Barrier Repair • Sheer Moisture spf15 • Sheer Tint Moisture spf15 • Active Moist • Concealing Spot Treatment • Super Sensitive FaceBlock spf30 • Solar Defense Booster • Ultra Sensitive FaceBlock spf25 • MultiVitamin Power Recovery Masque • Skin Hydrating Masque • Gentle Soothing Booster • Skin Hydrating Booster step 5 – close the sale Outline how you would complete the discussion with Elaine and ask for the sale. Examples could include: “Does that sound like a product routine that suits you? Great, would you like to buy anything today?” “Would you like to take those five or just the three that I have highlighted for your main concerns?” “Well, it looks like we have narrowed it down to three. Which did you decide on, the small or the more economical large sizes?” “Are you happy with how the products will benefit your skin? Great, so would you like to take them today?” “Great! Now that we have found the right cleanser let us look for the right moisturiser.” 27

mediBac clearing case study 3: the answers step 1- consultation List the key questions from the Face Mapping ® skin analysis Consultation Card you would ask to investigate further to assist you in designing the right treatment for Tamsin: • List any medications, supplements, vitamins, diuretics, slimming tablets etc that you take regularly • Do you smoke? • How many alcoholic beverages do you consume weekly? • Rate your stress on a scale of 1-4 • What products are you currently using? • What spf sunscreen do you use on your face/body? • Do you ever experience oily shine during the day? • Do you ever experience breakouts? • Do you drink more than four caffeinated beverages daily? • What are your skin care goals? step 2 – Face Mapping ® skin analysis Fill in the Face Mapping ® skin analysis diagram according to what you are likely to see on Tamsin’s skin. step 3 – treatment plan therapist’s focus: • Absorb the shine from the oily t-zone • Decongest areas of congestion and comedones • Heal and dry any breakouts cleanse hands and feet with steam towel customised with which botanical mixer: Purifying Botanical Mixer eye and lip cleanse: • PreCleanse • Soothing Eye Make-Up Remover first cleanse: customise cleansing water with: second cleanse: c b c b c PreCleanse Purifying Botanical Mixer Dermal Clay Cleanser Optional: Electrical Brushes to deliver a power cleanse 28

toner: Soothing Protection Spray or Multi-Active Toner<br />

eye product: MultiVitamin Power Firm or Total Eye Care spf15<br />

targeted treatment: Clearing Mattifier<br />

moisturiser:<br />

sunscreen:<br />

• Sheer Moisture spf15<br />

• Sheer Tint Moisture spf15<br />

• Active Moist<br />

• Barrier Repair (combined with any of <strong>the</strong> above)<br />

• Super Sensitive FaceBlock spf30<br />

• Solar Defense Booster<br />

• Ultra Sensitive FaceBlock spf25<br />

step 4 – Face Mapping ® skin analysis prescription at Skin Bar SM<br />

Elaine is a Gateway Client. The only product that she is currently using is a medicated soap. Therefore we<br />

would generally recommend no more than three products. We may select three products from <strong>the</strong> options<br />

below which we felt most critical such as a cleanser, moisturiser with a spf. Over time we could introduce<br />

more products into Elaine’s routine.<br />

suggested prescribed products:<br />

• Ultracalming Cleanser<br />

• Soothing Protection Spray<br />

• Multi-Active Toner<br />

• Clearing Mattifier<br />

• Barrier Repair<br />

• Sheer Moisture spf15<br />

• Sheer Tint Moisture spf15<br />

• Active Moist<br />

• Concealing Spot Treatment<br />

• Super Sensitive FaceBlock spf30<br />

• Solar Defense Booster<br />

• Ultra Sensitive FaceBlock spf25<br />

• MultiVitamin Power Recovery Masque<br />

• Skin Hydrating Masque<br />

• Gentle Soothing Booster<br />

• Skin Hydrating Booster<br />

step 5 – close <strong>the</strong> sale<br />

Outline how you would complete <strong>the</strong> discussion with Elaine and ask for <strong>the</strong> sale. Examples could include:<br />

“Does that sound like a product routine that suits you? Great, would you like to buy anything today?”<br />

“Would you like to take those five or just <strong>the</strong> three that I have highlighted for your main concerns?”<br />

“Well, it looks like we have narrowed it down to three. Which did you decide on, <strong>the</strong> small or <strong>the</strong> more economical large sizes?”<br />

“Are you happy with how <strong>the</strong> products will benefit your skin? Great, so would you like to take <strong>the</strong>m today?”<br />

“Great! Now that we have found <strong>the</strong> right cleanser let us look for <strong>the</strong> right moisturiser.”<br />

27

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