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NPS Mission - National Park Service

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<strong>National</strong> <strong>Park</strong> <strong>Service</strong> FY 2013 Budget Justifications<br />

Exhibit D: Visitor Survey Results<br />

Overall, park visitors were 97 percent satisfied (defined as the total of very good and good rankings)<br />

with the quality of their experience.<br />

Very Good<br />

Good<br />

Average<br />

Poor<br />

Very Poor<br />

Very Good<br />

Good<br />

Average<br />

Poor<br />

Very Poor<br />

Very Good<br />

Good<br />

Average<br />

Poor<br />

Very Poor<br />

Very Good<br />

Good<br />

Average<br />

Poor<br />

Very Poor<br />

Visitor Center 1<br />

0% 20% 40% 60% 80%<br />

Restrooms 1<br />

0% 20% 40% 60% 80%<br />

Ranger Programs 1<br />

0% 20% 40% 60% 80% 100%<br />

<strong>Park</strong> Map or Brochure 1<br />

0% 20% 40% 60% 80%<br />

2011<br />

2010<br />

2009<br />

2011<br />

2010<br />

2009<br />

2011<br />

2010<br />

2009<br />

2011<br />

2010<br />

2009<br />

Very Good<br />

Average<br />

Very Poor<br />

1 Number of parks completing surveys: FY 2009-314, FY 2010-320, FY 2011-311.<br />

2 Number of parks with commercial services and completing surveys: FY 2009-112, FY 2010-120, FY 2011-115.<br />

Good<br />

Poor<br />

Very Good<br />

Good<br />

Average<br />

Poor<br />

Very Poor<br />

Very Good<br />

Good<br />

Average<br />

Poor<br />

Very Poor<br />

Very Good<br />

Good<br />

Average<br />

Poor<br />

Very Poor<br />

SpecEx-10<br />

Exhibits 1<br />

0% 20% 40% 60% 80%<br />

Assistance from <strong>Park</strong> Employees 1<br />

0% 20% 40% 60% 80% 100%<br />

Value for Entrance Fee Paid 1<br />

0% 20% 40% 60% 80% 100%<br />

Commercial <strong>Service</strong>s in the <strong>Park</strong> 2<br />

0% 10% 20% 30% 40% 50%<br />

2011<br />

2010<br />

2009<br />

2011<br />

2010<br />

2009<br />

2011<br />

2010<br />

2009<br />

2011<br />

2010<br />

2009

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