Digipass Plug-In for SBR Administrator Reference - Vasco

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Digipass Plug-In for SBR Administrator Reference Error and Status Codes Status Code Message Notes Challenge that cannot be handled a RADIUS Server and the RADIUS Server responds with an Access-Challenge. An Access-Challenge can only be handled when the SBR Plug-In forwards the password unmodified to the RADIUS Server. If the SBR Plug-In verifies an OTP and forwards the static password to the RADIUS Server, it is not possible to handle an Access- Challenge from the RADIUS Server. It can also occur if you use RADIUS Back-End Authentication for an IIS Module. In that case, Access- Challenge is not supported from the RADIUS Server. 1041 No Digipass was found for the given Serial Number During a Self-Assignment attempt, the Serial Number provided by the User was not found in the data store. This mainly occurs when the Serial Number is entered incorrectly. It can also occur because the Digipass record is not in the User's Domain or Organizational Unit. 3001 A Digipass Challenge was returned This status code is the standard code when a challenge is issued and does not indicate any kind of error. 3002 No challenge was identified for the authentication 3003 Back-end authentication returned a Challenge 5001 The user failed the Windows Group Check 5002 Neither local nor back-end authentication was done due to policy and/or user settings A response to a challenge was given, but no challenge could be found. The most likely reason for this to occur is that the challenge is too old and has been removed from the challenge cache. It can also occur if no 'challenge key' was supplied with which to look up the challenge. This occurs when a RADIUS Server responds with an Access-Challenge, in a case where the SBR Plug-In can handle it. The SBR Plug-In decided not to handle an authentication request due to the Windows Group Check failing. This can occur when the effective Windows Group Check option is Pass requests for users not in listed groups back to host system. Note that the 'effective' setting is the effective setting of the Policy, unless the Digipass User Account overrides the Policy. The SBR Plug-In decided not to handle an authentication request because the effective Local Authentication and Back-End Authentication settings were both None. Note that the 'effective' settings are the effective settings of the Policy, unless the Digipass User Account overrides the Policy. © 2006 VASCO Data Security Inc. 184
Digipass Plug-In for SBR Administrator Reference Technical Support 18 Technical Support If you encounter problems with a VASCO product please do the following: 1. Read the 15 How to troubleshoot topic for help in discovering the source of your problem. 2. Check if your problem is resolved in the Knowledge Base located at the following URL: http://www.vasco.com/support. 3. If you do not find the information you need in the Knowledge Base, please contact the company that sold you the VASCO product. Only after doing steps 1 and 2, if your needs are still not completely met please contact VASCO support: 18.1 Support Contact Information E-mail support@vasco.com Website http://www.vasco.com/support/contacts.html Phone Australia +61 2 8920 9666 (Sydney) Belgium +32 2 609 9770 (Brussels) Singapore +65 6 232 2727 USA +1 508 366 3400 (Boston) © 2006 VASCO Data Security Inc. 185
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Digipass Plug-In for SBR Administrator Reference - Vasco

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