The view from singapore with British High Commissioner to ... - NUSS
The view from singapore with British High Commissioner to ... - NUSS
The view from singapore with British High Commissioner to ... - NUSS
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eXCelleNT seRVICe AwARD | 9 Oc<strong>to</strong>ber 2012 | nTUC Centre<br />
staff at <strong>NUSS</strong> have once<br />
again proven themselves<br />
and were honoured<br />
<strong>with</strong> four Silver Awards,<br />
four Gold Awards and a<br />
Star Award for outstanding service<br />
performances in the food and<br />
beverage (F&B) industry.<br />
Such triumphant results reflected<br />
the level of professionalism at the<br />
Society’s F&B outlets, particularly<br />
<strong>from</strong> KRGH and SCGH.<br />
Kuttan Nair who won the Star<br />
Award shared his excitement about<br />
the win, “I had put in lots of effort<br />
<strong>to</strong> achieve this award and was very<br />
happy when I got it. I am proud of<br />
this achievement and would like <strong>to</strong><br />
thank my Operations Direc<strong>to</strong>r, Mr<br />
Sasidharan Pillai, and Café Manager,<br />
Mr PS Nathan, both of whom have<br />
patiently men<strong>to</strong>red me and been a<br />
great example in this journey <strong>to</strong>wards<br />
attaining excellence.”<br />
Eric Tang on his Gold Award win<br />
said, “I feel very honoured <strong>to</strong> receive<br />
the award. I believe my patience<br />
and desire <strong>to</strong> meet members’ needs<br />
attributed <strong>to</strong> my service attitude.<br />
Seeing satisfaction on our members’<br />
faces propelled me <strong>to</strong> provide excellent<br />
service and I credit my success <strong>to</strong> my<br />
fellow colleagues as well.”<br />
Candy Hong, a Silver Award<br />
winner, gave thanks <strong>to</strong> the crew at<br />
<strong>The</strong> Scholar who inspired her <strong>to</strong><br />
scale greater heights, “I am happy <strong>to</strong><br />
receive this award as it is recognition<br />
not just <strong>to</strong> me, but <strong>to</strong> the entire<br />
service crew at <strong>The</strong> Scholar as well.<br />
It is rewarding that our efforts <strong>to</strong><br />
excel in our service is appreciated. I<br />
believe that the cus<strong>to</strong>mer is king and<br />
this belief has been the driving force<br />
behind my team and I <strong>to</strong> excel in<br />
our service standards. I am grateful<br />
<strong>to</strong> my men<strong>to</strong>r, Ms Pauline Teng, our<br />
Restaurant Manager, for guiding me.”<br />
Launched in 1994, the EXSA is<br />
a national award that recognises<br />
individuals who have delivered quality<br />
service. Managed by seven industry<br />
lead bodies, it seeks <strong>to</strong> develop service<br />
models for staff <strong>to</strong> emulate, and <strong>to</strong><br />
create service champions.<br />
<strong>The</strong> winning service staff were<br />
selected based on the number of<br />
compliments <strong>from</strong> members who<br />
patronised the various F&B outlets<br />
over a given period of time. <strong>The</strong><br />
qualifying period was 1 April 2011 <strong>to</strong><br />
31 March 2012.<br />
Club News<br />
From left: Jeff Too Chee Hao, Kuttan Nair A/L Mohan, Eric Tang Tien Seong, <strong>NUSS</strong> Senior Operations Manager Desmond Lim, MP for Ang Mo Kio GRC<br />
and Honorary Adviser <strong>to</strong> Restaurant Association of Singapore Yeo Guat Kwang, <strong>NUSS</strong> CEO Tong Hsien-Hui, Yuan Xiaoxia, Candy Hong Lai Chien and<br />
Kitty Liu Han. Absent: Zhang Xiaoning, Jasmine Sun Qing Song, Liu Yu Fang<br />
<strong>NUSS</strong> Service Staff Rewarded<br />
for Going the Extra Mile<br />
nine nUSS service champions were recognised and awarded at the Excellent Service award<br />
(EXSa) 2012 ceremony in Oc<strong>to</strong>ber for going the distance <strong>with</strong> their exceptional services.<br />
Nuss winners<br />
eXsA 2012<br />
star Award<br />
Kuttan nair<br />
Café on the ridge, KrGH<br />
Gold Award<br />
Liu Yu Fang<br />
<strong>The</strong> Scholar, KrGH<br />
Jeff Too Chee Hao<br />
<strong>The</strong> Bar and <strong>The</strong> Terrace, SCGH<br />
Eric Tang Tien Seong<br />
<strong>The</strong> Bar and <strong>The</strong> Terrace, SCGH<br />
Kitty Liu Han<br />
<strong>The</strong> Bar and <strong>The</strong> Terrace, SCGH<br />
silver Award<br />
Candy Hong Lai Chien<br />
<strong>The</strong> Scholar, KrGH<br />
Zhang Xiaoning<br />
<strong>The</strong> Scholar, KrGH<br />
Yuan Xiaoxia<br />
<strong>The</strong> Scholar, KrGH<br />
Jasmine Sun Qin Song<br />
Café on the ridge, KrGH<br />
Jan-Mar 2013 THE GRADUATE 25