The view from singapore with British High Commissioner to ... - NUSS

eXCelleNT seRVICe AwARD | 9 October 2012 | nTUC Centre
staff at NUSS have once
again proven themselves
and were honoured
with four Silver Awards,
four Gold Awards and a
Star Award for outstanding service
performances in the food and
beverage (F&B) industry.
Such triumphant results reflected
the level of professionalism at the
Society’s F&B outlets, particularly
from KRGH and SCGH.
Kuttan Nair who won the Star
Award shared his excitement about
the win, “I had put in lots of effort
to achieve this award and was very
happy when I got it. I am proud of
this achievement and would like to
thank my Operations Director, Mr
Sasidharan Pillai, and Café Manager,
Mr PS Nathan, both of whom have
patiently mentored me and been a
great example in this journey towards
attaining excellence.”
Eric Tang on his Gold Award win
said, “I feel very honoured to receive
the award. I believe my patience
and desire to meet members’ needs
attributed to my service attitude.
Seeing satisfaction on our members’
faces propelled me to provide excellent
service and I credit my success to my
fellow colleagues as well.”
Candy Hong, a Silver Award
winner, gave thanks to the crew at
The Scholar who inspired her to
scale greater heights, “I am happy to
receive this award as it is recognition
not just to me, but to the entire
service crew at The Scholar as well.
It is rewarding that our efforts to
excel in our service is appreciated. I
believe that the customer is king and
this belief has been the driving force
behind my team and I to excel in
our service standards. I am grateful
to my mentor, Ms Pauline Teng, our
Restaurant Manager, for guiding me.”
Launched in 1994, the EXSA is
a national award that recognises
individuals who have delivered quality
service. Managed by seven industry
lead bodies, it seeks to develop service
models for staff to emulate, and to
create service champions.
The winning service staff were
selected based on the number of
compliments from members who
patronised the various F&B outlets
over a given period of time. The
qualifying period was 1 April 2011 to
31 March 2012.
Club News
From left: Jeff Too Chee Hao, Kuttan Nair A/L Mohan, Eric Tang Tien Seong, NUSS Senior Operations Manager Desmond Lim, MP for Ang Mo Kio GRC
and Honorary Adviser to Restaurant Association of Singapore Yeo Guat Kwang, NUSS CEO Tong Hsien-Hui, Yuan Xiaoxia, Candy Hong Lai Chien and
Kitty Liu Han. Absent: Zhang Xiaoning, Jasmine Sun Qing Song, Liu Yu Fang
NUSS Service Staff Rewarded
for Going the Extra Mile
nine nUSS service champions were recognised and awarded at the Excellent Service award
(EXSa) 2012 ceremony in October for going the distance with their exceptional services.
Nuss winners
eXsA 2012
star Award
Kuttan nair
Café on the ridge, KrGH
Gold Award
Liu Yu Fang
The Scholar, KrGH
Jeff Too Chee Hao
The Bar and The Terrace, SCGH
Eric Tang Tien Seong
The Bar and The Terrace, SCGH
Kitty Liu Han
The Bar and The Terrace, SCGH
silver Award
Candy Hong Lai Chien
The Scholar, KrGH
Zhang Xiaoning
The Scholar, KrGH
Yuan Xiaoxia
The Scholar, KrGH
Jasmine Sun Qin Song
Café on the ridge, KrGH
Jan-Mar 2013 THE GRADUATE 25