Report 2012 - Wishaw and District Housing Association

The Cost of Maintenance
Works
Between April 2011 and March 2012 the
Association spent a total of £853,523 on
maintenance works. This figure is broken
down in the table below:
Total % of Spend
Spend Spend per unit
Reactive £339,973 40% £350
Cyclical £336,420 39% £978*
Planned £108,003 13% £111
Void £69,127 8% £1032*
Total £853,523
*Amount spent on each dwelling included in the programme.
Medical Adaptations
We are pleased to report that we received
£45,039 last year in grant funding that
allowed us to undertake a significant number
of medical adaptations to our properties. The
alterations we undertook were based on
medical referrals that detailed adaptations
that would enable tenants to live more
comfortably in their homes following a
change in their physical mobility. The 23
adaptations we undertook in 2011/12 are
detailed below:
8 wet floor shower rooms
2 new driveways for disabled vehicles
4 internal handrails
4 external handrails
1 additional socket
1 adapted kitchen to suit tenant needs
1 additional external light fitting
1 replacement swing door
1 widening of pass door
What Tenants Think of Us?
Following a survey of all tenants, here are some of the main findings:
• 93% of tenants were satisfied with WDHA as a landlord (5% were neither
satisfied nor dissatisfied)
• 94% were satisfied with the range and quality of our services (2% were neither
satisfied nor dissatisfied)
• 95% thought our office opening hours were convenient
• 97% felt it was easy to get to talk to the right person
• 97.5% thought they received good advice and assistance
• 100% found our staff friendly and helpful
• Only 3% felt that that the rent was not good value for money
• 94% thought the general condition of their home was good (3% thought it was
neither good nor bad)
• 93% thought their area was a good place to live (4% thought it was neither good
nor bad)
• 87% were satisfied with our maintenance of common parts and footpaths
• 97% were satisfied with the general condition of our buildings
• 14% were dissatisfied with provision of children’s play facilities and felt we
should provide more of these
• 50% felt that stray or neighbours’ dogs caused a problem
• 18% thought there was a problem with vandalism and graffiti, and 29.5% with
litter and rubbish
• 94.6% were satisfied with our repair service (2% thought it was neither good nor
bad)
• 97% thought our repairs appointment service was convenient
• 96% thought we were good at keeping tenants informed
(2.5% thought we were neither good nor bad)
• Only 3% felt they were not given opportunities to
contribute to decisions and services that affected
them
• Only 5% thought we did not take into account
tenants’ views when developing services
• 93% thought we would take the views expressed in
the survey into account when planning services.
When asked what was most important
to them as a tenant people listed the
top three things as:
• Repair and maintenance of their home
• The overall quality of their home
• Being consulted on services and
matters that affect their tenancy
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