Report 2012 - Wishaw and District Housing Association
Report 2012 - Wishaw and District Housing Association
Report 2012 - Wishaw and District Housing Association
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The Cost of Maintenance<br />
Works<br />
Between April 2011 <strong>and</strong> March <strong>2012</strong> the<br />
<strong>Association</strong> spent a total of £853,523 on<br />
maintenance works. This figure is broken<br />
down in the table below:<br />
Total % of Spend<br />
Spend Spend per unit<br />
Reactive £339,973 40% £350<br />
Cyclical £336,420 39% £978*<br />
Planned £108,003 13% £111<br />
Void £69,127 8% £1032*<br />
Total £853,523<br />
*Amount spent on each dwelling included in the programme.<br />
Medical Adaptations<br />
We are pleased to report that we received<br />
£45,039 last year in grant funding that<br />
allowed us to undertake a significant number<br />
of medical adaptations to our properties. The<br />
alterations we undertook were based on<br />
medical referrals that detailed adaptations<br />
that would enable tenants to live more<br />
comfortably in their homes following a<br />
change in their physical mobility. The 23<br />
adaptations we undertook in 2011/12 are<br />
detailed below:<br />
8 wet floor shower rooms<br />
2 new driveways for disabled vehicles<br />
4 internal h<strong>and</strong>rails<br />
4 external h<strong>and</strong>rails<br />
1 additional socket<br />
1 adapted kitchen to suit tenant needs<br />
1 additional external light fitting<br />
1 replacement swing door<br />
1 widening of pass door<br />
What Tenants Think of Us?<br />
Following a survey of all tenants, here are some of the main findings:<br />
• 93% of tenants were satisfied with WDHA as a l<strong>and</strong>lord (5% were neither<br />
satisfied nor dissatisfied)<br />
• 94% were satisfied with the range <strong>and</strong> quality of our services (2% were neither<br />
satisfied nor dissatisfied)<br />
• 95% thought our office opening hours were convenient<br />
• 97% felt it was easy to get to talk to the right person<br />
• 97.5% thought they received good advice <strong>and</strong> assistance<br />
• 100% found our staff friendly <strong>and</strong> helpful<br />
• Only 3% felt that that the rent was not good value for money<br />
• 94% thought the general condition of their home was good (3% thought it was<br />
neither good nor bad)<br />
• 93% thought their area was a good place to live (4% thought it was neither good<br />
nor bad)<br />
• 87% were satisfied with our maintenance of common parts <strong>and</strong> footpaths<br />
• 97% were satisfied with the general condition of our buildings<br />
• 14% were dissatisfied with provision of children’s play facilities <strong>and</strong> felt we<br />
should provide more of these<br />
• 50% felt that stray or neighbours’ dogs caused a problem<br />
• 18% thought there was a problem with v<strong>and</strong>alism <strong>and</strong> graffiti, <strong>and</strong> 29.5% with<br />
litter <strong>and</strong> rubbish<br />
• 94.6% were satisfied with our repair service (2% thought it was neither good nor<br />
bad)<br />
• 97% thought our repairs appointment service was convenient<br />
• 96% thought we were good at keeping tenants informed<br />
(2.5% thought we were neither good nor bad)<br />
• Only 3% felt they were not given opportunities to<br />
contribute to decisions <strong>and</strong> services that affected<br />
them<br />
• Only 5% thought we did not take into account<br />
tenants’ views when developing services<br />
• 93% thought we would take the views expressed in<br />
the survey into account when planning services.<br />
When asked what was most important<br />
to them as a tenant people listed the<br />
top three things as:<br />
• Repair <strong>and</strong> maintenance of their home<br />
• The overall quality of their home<br />
• Being consulted on services <strong>and</strong><br />
matters that affect their tenancy<br />
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