Report 2012 - Wishaw and District Housing Association
Report 2012 - Wishaw and District Housing Association
Report 2012 - Wishaw and District Housing Association
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10<br />
Maintenance News<br />
continued...<br />
Cyclical Maintenance<br />
Each year we also undertake a programme of<br />
cyclical maintenance to ensure our homes<br />
remain in safe, secure <strong>and</strong> good order. Gutter<br />
cleaning, gas servicing <strong>and</strong> the maintenance<br />
of common l<strong>and</strong>scaped areas are carried out<br />
every year. We also undertake a cyclical<br />
programme of electrical testing <strong>and</strong><br />
inspections (for each property every 7 years)<br />
<strong>and</strong> external painting works (for each<br />
property every 5 years). During 2011/12 we<br />
undertook the following cyclical works:<br />
• Completed external painterwork on<br />
198 properties<br />
• Completed 136 electrical safety<br />
inspections<br />
• Serviced all gas appliances<br />
• Carried out gutter cleaning to all<br />
properties<br />
Properties that will benefit from external<br />
painterwork <strong>and</strong> electrical safety inspections<br />
in <strong>2012</strong>/13 are shown in the table opposite.<br />
Void Repair Works<br />
67 of our properties were vacated during<br />
2011/12 <strong>and</strong> we undertook works in each<br />
house to ensure they met our lettable<br />
st<strong>and</strong>ard before they were offered to a new<br />
tenant. In addition, we spent over £10,000<br />
upgrading <strong>and</strong> adapting one property to suit<br />
the needs of a larger family <strong>and</strong> this has<br />
contributed to the relatively high spend of<br />
£69,127 on empty houses this year.<br />
CYCLICAL MAINTENANCE <strong>2012</strong>-2013<br />
Description of Works Address*<br />
External Painterwork 293-363 Caledonian Road, 138 & 73-109 Cambusnethan<br />
Street, 5-17 Station Road, <strong>and</strong> 184-194 Caledonian<br />
Road, <strong>Wishaw</strong><br />
Carbarns East, Carbarns West, Mid Carbarns, 134<br />
Kirknethan, Netherton<br />
Barons Road, Clyde Terrace, Merryton Road, Muirhouse<br />
Drive, Brendan Way <strong>and</strong> Margaret Drive, Muirhouse<br />
2-12 Ladysmith Street, 25-27 Shieldmuir Street,<br />
Craigneuk<br />
39-65 Easter Road, Shotts<br />
7 Trows Road <strong>and</strong> 16 Brooklyn Place, Overton<br />
Electrical Testing <strong>and</strong> Inspections 44-82 Millbank Road <strong>and</strong> 1-37 Hallinan Gardens,<br />
<strong>Wishaw</strong><br />
Carbarns East, Carbarns West, Mid Carbarns <strong>and</strong> 134<br />
Kirknethan, Netherton<br />
9-54 Valley View, Muirhouse<br />
4, 6 & 16 Shaw Crescent, Netherton<br />
*Where house numbers are not given all tenanted houses on the named streets will be included in the programme.<br />
Reactive Repairs – Contractors’ Performance<br />
Reactive repairs are undertaken in response to tenants telling us about day to day failures<br />
such as broken components, leaks etc, <strong>and</strong> during the past year we attended 184 emergency<br />
<strong>and</strong> 3065 non-emergency (urgent <strong>and</strong> routine) reactive repairs. We monitor our own <strong>and</strong> our<br />
contractors’ performance, both in terms of the speed with which they are undertaken <strong>and</strong><br />
also tenants’ satisfaction with the service. We are extremely pleased to report the positive<br />
results of this monitoring, shown below:<br />
Category Target response time % completed on target<br />
Emergency Make safe within 2 hours 99.5%<br />
Urgent Attend within 2 working days 99.8%<br />
Routine Complete within 10 working days 96.6%<br />
Tenant satisfaction with:<br />
Helpfulness of maintenance staff 99.3%<br />
Tradesman’s punctuality 99.7%<br />
Time to complete repair 98.7%<br />
Tradesman’s courtesy 99.2%<br />
Quality of repair 98.4%<br />
Level of disturbance caused 98.8%<br />
We take note of all tenant feedback <strong>and</strong> use this to improve our service in the future.