Management of the Hungarian Energy Office - Magyar Energia Hivatal

3. ACTIVITIES OF THE HEO
The Number of Resolutions Issued by the HEO
1994 - 2009
combined
of which:
2000 2005 2006 2007 2008
Licensing 2 576 78 116 400 364 285
-licenses issued 1 004 16 24 247 188 106
-further regulations with relation
to licensing
1 572 62 92 153 176 179
Consumer protection 1 174 16 158 128 99 221
-approval of regulations 844 14 118 88 82 121
-standard of supply 330 2 40 40 17 100
Price setting, price revision 199 5 8 12 7 4
Public disclosure of data 1 003 - 101 20 21 476
Other 950 10 123 241 123 67
Total 5 902 109 506 801 614 1 053
The Number of Cases, Complaints Investigated by the HEO
Total complaints 12 437 445
-electricity supply 8 180 306
1 227 1 075 2 197
897
761 1 354
of which: network development 267 9 8 24 22
problems of billing and metering
equipment
3 428 50
unlawful acquisition of electricity 2 363
188
other 2 122
-gas supply 4 257 139
59
398
161
330
330
431 941
101 62
205 329
314 843
of which: network development 416 6 36 24 18
problems of billing and metering
equipment
1 890 68
unlawful acquisition of natural gas 833 39
other 1 118 26
147
178 482
21 21 112
126
91 231
Other cases 5 156 265
198 119 942
647
Transferred to the Hungarian Authority for
Consumer Protection 657 329
Total 18 250 710
of which:
1994 - 2009
combined 2000 2005 2006 2007 2008
1 425
1 194
annual report 2009
865
233
12
87
60
74
632
6
265
205
156
3 139 1 841
2009
388
134
253
109
89
20
68
134
154
853
2009
921
420
Table 3.1
(pc)
annual report 2009 | 55
7
81
220
112
501
2
209
167
123
628
328
1 877
Table 3.2
(pc)