Services available during your stay

Family Services
Before and after long flights, children should have the
chance to let off some steam or relax. This is where
Family Services can help.
Unique play haven
Zurich is one of the few airports in the world to offer staffed
playrooms at Gates A and E. Kids can have fun and play to their
heart’s content, while parents and infants can enjoy some peace
and quiet. Children should always be accompanied by at least
one adult as this is not a childcare or babysitting service.
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Facilities for passengers with babies
Changing tables, baby care products and a room with a cot
where babies can be breastfed and rested are available to
parents with young children. Baby foods, juices, bottles,
dummies and nappies are also provided.
The service is free of charge and is available to passengers of
all airlines. We have a team of fully qualified child carers who
speak various languages. They are there to ensure the wellbeing
of children of all ages.
Information Family Services Gates A: 043 816 46 31
Daily 6.30 a.m. to 10 p.m.
Information Family Services Gates A: 043 816 72 73
Daily 7 a.m. to 1.30 p.m. (sometimes until 8 p.m.)
Care and assistance
Special assistance
Our special assistance staff at Zurich Airport will accompany
children and inexperienced travellers to their plane. If
you require assistance, please state this when you book your
flight. You should arrive at the airport at least two hours prior to
departure and proceed directly to your airline’s check-in desk,
where the procedure will be explained to you.
Information for passengers with restricted mobility
Zurich Airport offers travel assistance to passengers whose
mobility is restricted due to disability or age. This free service
is provided by careport AG. The careport team will
accompany you from arrival through to boarding, and on
your way back from the plane to the Arrival hall, and will
help you through check-in, passport control, customs and
security, as well as when checking in or reclaiming your baggage.
careport also takes care of wheelchair transportation
and has experience in handling guide dogs.
Contact: careport assistance service
Tel.: 043 812 62 35
For further information, please go to “Services for passengers
> Reduced mobility” on the Zurich Airport homepage
www.zurich-airport.com.
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