KEVII General Brochure - King Edward VII's Hospital Sister Agnes

KING
EDWARD VII’s
HOSPITAL
Sister Agnes
Beaumont Street London W1G 6AA
www.kingedwardvii.co.uk
020 7486 4411

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INSIDE
COVER

Contents
About Us............................................................................................................2
Medical Services................................................................................................3
Hospital Services..............................................................................................4
Consulting Rooms............................................................................................5
Infection Prevention & Control....................................................................6
Admission & Payments....................................................................................7
Patient’s Charter..............................................................................................9
Our Charitable Aims & Support Our Hospital.......................................10
Financial Assistance........................................................................................11
Location...........................................................................................................12

1
Welcome to King Edward VII’s Hospital
Sister Agnes
With a history reaching back more than a century, King
EdwardVII’s Edward VII’s Hospital SisterAgnes Sister Agnes is dedicated to delivering
the highest standards of medical care supported by fi first rst
class staff and hand picked consultants using state-of-
the-art medical facilities. Together with an outstanding
commitment to patient care this has allowed us to maintain
our position as London’s foremost private hospital.
The Hospital is a registered charity governed by a Royal
Charter.
Patron: Her Majesty the Queen
President: HRHThe HRH The Duke of Kent Kent

About Us
With continual investments in medical and surgical
equipment, we aim to remain at the forefront of technology y
so that our patients are cared for in the best surroundings.
The Hospital employs the highest calibre of nursing staff
who have years of experience in delivering frontline
healthcare. Our nurse to patient ratios are outstanding
to ensure excellent personalised care.
The Hospital offers 57 en-suite air-conditioned rooms over
three wards including short and long stay wards. A full range of
surgical procedures is available supported by a four-bed Critical
Care Unit.
We are proud of our zero rate of hospital acquired MRSA and
C.diffi cile infections.
We have also been awarded the highly prized Laing & Buisson
Healthcare Award for Hotel Services and the FSA fi ve stars
‘Scores On The Doors’ award for the highest food standard
hygiene accreditation.
We have retained our strong and long standing links with Her
Majesty’s Armed Forces and are proud to provide charitable
benefi ts for the military community through our subsidy and
grant programmes.
Conveniently located in the heart of London’s West End, we aim
to make your stay as pleasant and comfortable as possible.
Private, En-suite room
Hospital Library
Our Heritage
King Edward VII’s Hospital for Offi cers was established in
1899 by two sisters, Agnes and Fanny Keyser, who turned
their home at 17 Grosvenor Crescent into a hospital for
sick and wounded Offi cers returning from the Boer War.
H.M. King Edward VII became the Hospital’s fi rst patron.
Queen Mary and Matron Saxby
With the encouragement of His Majesty King Edward VII, and
together with Agnes Keyser’s enthusiasm, immense support was
received from individuals who later became known as Friends.
Over 3,000 Friends pledge their support to the Hospital to this
day. Sister Agnes and her staff continued to care for Offi cers
in peacetime. She was renowned for her devoted service to
the Hospital, her kindness, tactful, fi rm, effective and inherently
caring manner.
The Hospital moved to its present site on Beaumont Street in
1948 when it was offi cially opened by Her Majesty Queen Mary.
In 2000 the Hospital changed its title to King Edward VII’s
Hospital Sister Agnes and, in accordance with its charitable aim,
the fi nancial benefi ts to which Offi cer patients had been entitled
were unconditionally extended to all ranks of serving and ex-
Service personnel and their spouses, ex-spouses, widows and
widowers.
Today this private independent, acute Hospital, registered with
the Care Quality Commission and recognised by Investors in
People, offers the highest standards of medical excellence. It
combines the most modern facilities with impeccable standards
of care from which so many patients and their families have
benefi ted over the years. Our services are now available to
all, with or without military connections.
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3
Medical Services
The Hospital offers a comprehensive range of surgical and medical care, ranging from day cases to
complex procedures, including:
Abdominal / Colorectal surgery
Bariatric surgery
Breast surgery
Dental surgery
ENT surgery
General surgery
Gynaecology
Hand surgery
Maxillofacial surgery
Ophthalmology
Surgery at the Hospital is performed by consultants who are
recognised leaders in their fi eld of expertise, so you can be
confi dent that you are receiving the highest level of surgical care.
In addition, the Hospital has a recently refurbished 24-hour
Critical Care Unit offering dedicated, continuous and specialist
care. The Unit is staffed by the Hospital’s fully qualifi ed and
experienced Intensive Care Nurses. Patients in the Unit are
under the care of consultants in Intensive Care Medicine
supported by Intensive Care Fellows.
The unit was designed by our team of clinical and development
experts to ensure optimum hygiene and effi cient space layout.
This, coupled with the latest technology, means the Hospital can
care for the most seriously ill medical and surgical patients.
The Hospital offers three state-of-the-art operating theatres.
Two of the theatres are equipped with laminar airfl ow
technology which gives extra protection against the risk of
airborne contamination and surgical site infections - required
for particular types of surgery.
The Consultant List represents a unique feature of this Hospital.
Because consultants are individually selected for admission onto
the Staff, the Hospital is able to maintain the highest standards in
a wide range of acute and non-acute specialties.
Orthopaedic surgery
Pain Management
Plastic / Cosmetic surgery
Urology
Vascular surgery

Hospital Services
The Hospital offers a full range of services including:
Consulting Rooms Pathology
Diagnostic Imaging X-Ray / MRI / CT scanning Pharmacy
Endoscopy Physiotherapy & Hydrotherapy
Occupational Therapy
More details of some of the services offered can be found below:
Physiotherapy 020 7467 4316
The Hospital has an experienced team of Senior Physiotherapists
and Occupational Therapists who work in modern, safe, fully
equipped facilities. Therapy is used extensively to relieve pain
and optimise function and to ensure the safe return to home
life, work, sport and leisure activities.
Conditions and illnesses which therapy can help to treat include
post operative rehabilitation, arthritis, fi bromyalgia, sports and
soft tissue injuries and back & neck pain.
Inpatients and outpatients undergo an initial consultation which
involves a full assessment before a rehabilitation treatment
programme is established.
Endoscopy 020 7467 4561
The Hospital has a dedicated Endoscopy Unit available to both
inpatients and outpatients. With the latest technologically
advanced range of endoscopes, ancillary equipment and video
systems, we are able to obtain excellent, high quality images.
The Unit incorporates a procedure room, recovery and changing
areas. The Unit also has state-of-the-art decontamination facilities
to ensure thorough and effective cleaning of all equipment. Our
endoscopy team consists of accredited consultants working in
conjunction with dedicated specialist nurses.
We are fully equipped to perform both diagnostic and
therapeutic procedures, such as:
Colonoscopy Flexible sigmoidoscopy
Bronchoscopy Gastroscopy
ERCP Hysteroscopy
Flexible cystoscopy
With the exception of ERCP, the majority of these procedures
can be carried out on an outpatient basis.
Hydrotherapy 020 7467 4316
King Edward VII’s Hospital is one of only three hospitals in
London to have a dedicated hydrotherapy pool. The pool is
heated to 35 degrees Celsius, providing a warm and buoyant
environment in which to exercise. Flotation equipment is also
used to enhance and progress a treatment programme. Oneto-one
or group sessions in the pool are available with a fully
qualifi ed physiotherapist, who will provide individual feedback
on exercise programmes.
Imaging 020 7467 4317
The Imaging Department at King Edward VII’s Hospital offers a
wide range of diagnostic services. We are continually investing
in state-of-the-art medical equipment to provide the highest
quality of operational and technical services to our patients and
referrers.
We use a range of equipment and advanced technology to
produce high quality images and deliver precise outcomes for
patients and doctors. Comprehensive modalities include:
Cardiac Investigations
Computer Tomography (128 Multi Slice CT)
Fluoroscopy
General X-ray
Magnetic Resonance Imaging (MRI)
Mammography (Digital Micro Dose)
Ultrasound
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Consulting Rooms
King Edward VII’s Hospital outpatients’ consulting facilities consist of fi ve air-conditioned suites which occupy
the ground and fi rst fl oor at Emmanuel Kaye House, 37A Devonshire Street, adjacent to the main hospital.
Consultants working at this site are supported by the Hospital’s experienced registered Nurses and other clinical
and administrative staff.
The location of the Consulting Rooms allows immediate
and direct access to services such as Diagnostic Imaging,
Physiotherapy and Pharmacy at the time of consultation, which
reduces the need for secondary visits. A dressing and suture
removal service is also offered and blood samples may be taken
on site.
Emmanuel Kaye House
37A Devonshire Street
London W1G 6QA
Tel. 020 7467 4550

Infection Prevention & Control
Minimising the risk of hospital acquired infections is of paramount importance to our Hospital. We have strict guidelines
in place for patient screening and surveillance, ongoing staff training in hospital hygiene as well as the use of advanced
cleaning techniques. The Hospital is supported by the Infection Control Team who ensure we maintain these high
standards continuously.
The Hospital fully complies with National Guidelines and
Protocols issued by the Department of Health and the National onal
Institute for Health & Clinical Excellence for the prevention and
control of infection. Hand washing and sanitising facilities are
widely available throughout the Hospital.
It is standard policy at the Hospital to screen all patients for MRSA RSA
(Methicillin Resistant Staphylococcus Aureus) on admission. ion.
Patients found to be carrying MRSA have a personalised sed
treatment plan devised and appropriate antimicrobial agents ents
administered by the Infection Control Team – consisting of a
specially trained nurse and consultant microbiologists.
The Hospital is committed to high quality and standards which ich
assist in the maintenance of low infection rates. We are proud ud
of our zero rate cross-contamination / infection of MRSA and nd
C.diffi cile. Factors that contribute to our high quality record d
include:
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Individual rooms with private en-suite facilities for
patients before and after any treatment or operation,
unless the specialist resources of high dependency or
intensive care are necessary.
High nurse to patient ratios, increasing the time
available for individual attention and ensuring the
highest quality of care and hygiene.
In-house cleaning staff who work to high specifi cations
of hygiene and cleanliness, available 24 hours every
day to respond to any need that may arise.
A comprehensive room cleaning regime between the
discharge of one patient and the admission of the
next.
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7
Admission & Payments
Admissions
Patients are admitted only under the care of one of the consultants or General Practitioners on the
Hospital’s Medical and Surgical Staff List.
Not all patients are eligible for admission, including those under 18. Please contact the Hospital’s
Admissions Team on 020 7467 4332 for more information.

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Payments
There are a number of ways to come into the
Hospital if you are an inpatient or day case; those
with health insurance, those guaranteed by a third
party, and those who are self paying. Each option is
explained here:
Insured
If insured, it is essential to receive confi rmation prior to
admission from your insurance company that your level of
cover is adequate to meet the costs of your stay. The Hospital
has direct settlement arrangements for inpatient treatment
with most UK medical insurance companies for pre-authorised
admissions. However, patients are reminded that they are
responsible for their Hospital account, if the Insurer does not
pay for all or part of their treatment.
If your Insurance company provides a claim form, you must bring
it with you. The form must be completed and signed by your
consultant (or in some cases GP) who will give details of your
treatment. Without the completed claim form your Insurance
company will not make payment. The Hospital will invoice the
medical insurance company directly on your behalf, but in the
event that cover is not authorised, settlement of the account
remains your ultimate responsibility.
If you are not covered by a UK-based medical insurer you should
check your policy prior to treatment, as you will be required
initially to pay your account personally and then claim back from
your insurer.
Guaranteed by a Third Party
A written letter of guarantee is required for the whole stay
prior to arrival from, for example, an embassy or company.
Uninsured Patients
Inpatients and Day Case patients paying for their own treatment
are requested to pay for their stay on admission.
Outpatients
Outpatient are requested to settle their account on the day
of treatment and if insured, claim back from their medical
insurance company.
Additional Payments
Personal Account
This will cover non-medical expenses incurred during your
stay (for example newspapers) plus the cost of any take home
medication.
Professional Fees
Consultants’ fees are a matter of personal arrangement between
patient and the respective specialists who will forward their
account to the patient or the insurance company directly.
Payment Methods
Payment can be made by cash, cheque, most debit and credit
cards including: Switch, Maestro, Solo, Visa MasterCard and
Amex.
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Patient’s Charter
We have set out below the Patient’s Rights and the
standards of service the patient can expect to receive
at King Edward VII’s Hospital.
Access to Services
Patients have the right to receive health care on the basis of
their clinical need, be referred to a consultant acceptable to the
patient by their GP and to be referred for a second opinion if
the patient and the GP agree this is desirable. The patient can
expect the Hospital to make it as easy as possible for everyone
to use its services, including the elderly and those with physical
or mental disabilities.
Personal Considerations and Respect
Staff will address the patient by their full title unless the patient
expresses another preference, which the staff will respect.
Patients can expect all staff they meet face to face to wear name
badges, which incorporate their full name and position.
Patients can expect the Hospital to respect privacy, dignity and
religious and cultural beliefs at all times and in all areas (e.g.
meals to suit dietary and religious needs).
Patients can expect to have a chaperone present during
any examination, procedure or treatment irrespective of
organisational constraints or settings in which this is carried
out. Patients can, if they wish, discuss health related matters
with a member of staff of the same sex.
Providing information – Patients have the right to:
Have any proposed treatment, including any risks involved in
that treatment and any alternative course of treatment clearly
explained prior to consent.
Have access to their health records in accordance with the
Access to Health Records Act 1990 and the Hospital’s Medical
Records policy. This policy states that a patient or their
representative can gain access to their Health Records by
making a formal request in writing. The request must include
the patient’s consent and signature agreeing to the release of
such information, should be addressed to the Medical Records
Coordinator and will incur an administration charge. All
personnel working at King Edward VII’s Hospital are under both
contractual and legal obligations to keep all patient information
and records confi dential.
Have any complaint about the Hospital’s services, clinical or
non-clinical, investigated and receive a prompt explanation
following investigation.
If appropriate, only participate in medical research if they have
discussed this with their consultant and given valid consent.

Our Charitable Aims &
Supporting our Hospital
King Edward VII’s Hospital is a Registered Charity governed by
Royal Charter. We are committed to ensuring that as many
Serving and ex-Service men and women as possible can receive
swift access to an exceptional standard of healthcare with little
or no cost to themselves.
We work in tandem with Armed Forces medical services to
ensure that serving personnel of all ranks are helped so that
they can return to play their full part in our Armed Forces.
We also provide healthcare for ex-Service personnel who may
otherwise endure long waiting lists. We ensure the same level
of assistance for the spouses, ex-spouses, widows and widowers
of all those who have served.
For more information on our subsidies and grants, please
contact the Hospital on 020 7467 3920.
Become a Friend
The spirit of philanthropy forms a key part of our history. We
currently have approximately 3,000 ‘Friends’. By becoming a
Friend you will enable us to continue caring for our Service
patients. In addition, your support ensures that we can maintain
high standards of care for all our patients – something we are
renowned for.
We keep our Friends updated on the Hospital’s work through
priority mailing of our newsletter and invitations to exclusive
events, for example our Annual Champagne Reception attended
by our President, HRH The Duke of Kent.
As a small sign of our appreciation, Friends who are admitted to
the Hospital receive a welcome gift and free newspaper for the
duration of their stay.
If you would like more information on becoming a Friend of
the Hospital please contact our Fundraising Team on 020 7467
3920.
Friends Magazine
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Financial Assistance
The Hospital has two schemes available to assist with the cost of your Hospital treatment. These are the
‘Sister Agnes Benevolent Fund’ and ‘The Charity of Alexander Michael Levy’.
An automatic 20% subsidy is available for all military personnel, regardless of rank or length of service. This
scheme runs alongside the Sister Agnes Benevolent Fund and The Charity of Alexander Michael Levy.
Sister Agnes Benevolent Fund
The Sister Agnes Benevolent Fund provides healthcare grants
for past or currently serving members of the Armed Forces of
more limited means.
Anyone who is uninsured and has ever served in Her Majesty’s
Armed Forces – regardless of their rank or length of service – is
eligible to apply for a means tested grant. This grant is also open
to the spouses, ex-spouses, widows and widowers of those who
have served.
If you would like to apply for a grant, please contact the PA
to the Chief Executive on 020 7467 4319. All applications are
assessed fully by the Trustees before fi nal approval.
The Charity of Alexander Michael Levy
The Charity of Alexander Michael Levy is available to provide
fi nancial assistance to uninsured patients who were born (or a
parent was born) in the UK and live, or have lived in London.
Means tested grants are available to cover part or all of your
Hospital fees.
If you would like to apply for a grant, please contact the PA to
the Chief Executive on 020 7467 4319.
All applications are assessed fully by the Trustees before fi nal
approval.

Location
King Edward VII’s Hospital is located in the heart of London’s West End amongst the well known Harley
Street medical community.
The Hospital’s nearest Underground Station is:
Regent’s Park Bakerloo Line
Other stations that can be used include:
Oxford Circus Bakerloo, Central, Victoria lines
Bond Street Central & Jubilee lines
Great Portland Street Circle, Metropolitan,
Hammersmith & City lines
Baker Street Jubilee, Hammersmith & City,
Metropolitan, Bakerloo, Circle lines
Buses to the Hospital:
Bus numbers 18, 27, 30, & 205 all stop at Marylebone Road
at the top of Harley Street.
Congestion Charge:
The Hospital is situated inside London’s Congestion Charge
zone. Please visit www.cclondon.com for useful information on
its charges and payment methods.
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King Edward VII’s Hospital Sister Agnes
Beaumont Street, London WIG 6AA
Tel: 020 7486 4411 Fax: 020 7467 4303
Email: info@kingedwardvii.co.uk
Fundraising
56 Weymouth Street, London WIG 6NX
Email: fundraising@kingedwardvii.co.uk
Web
www.kingedwardvii.co.uk
Registered Charity Number: 208944