KEVII General Brochure - King Edward VII's Hospital Sister Agnes
KEVII General Brochure - King Edward VII's Hospital Sister Agnes
KEVII General Brochure - King Edward VII's Hospital Sister Agnes
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KING<br />
EDWARD VII’s<br />
HOSPITAL<br />
<strong>Sister</strong> <strong>Agnes</strong><br />
Beaumont Street London W1G 6AA<br />
www.kingedwardvii.co.uk<br />
020 7486 4411
BLANK<br />
INSIDE<br />
COVER
Contents<br />
About Us............................................................................................................2<br />
Medical Services................................................................................................3<br />
<strong>Hospital</strong> Services..............................................................................................4<br />
Consulting Rooms............................................................................................5<br />
Infection Prevention & Control....................................................................6<br />
Admission & Payments....................................................................................7<br />
Patient’s Charter..............................................................................................9<br />
Our Charitable Aims & Support Our <strong>Hospital</strong>.......................................10<br />
Financial Assistance........................................................................................11<br />
Location...........................................................................................................12
1<br />
Welcome to <strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong><br />
<strong>Sister</strong> <strong>Agnes</strong><br />
With a history reaching back more than a century, <strong>King</strong><br />
<strong>Edward</strong>VII’s <strong>Edward</strong> VII’s <strong>Hospital</strong> <strong>Sister</strong><strong>Agnes</strong> <strong>Sister</strong> <strong>Agnes</strong> is dedicated to delivering<br />
the highest standards of medical care supported by fi first rst<br />
class staff and hand picked consultants using state-of-<br />
the-art medical facilities. Together with an outstanding<br />
commitment to patient care this has allowed us to maintain<br />
our position as London’s foremost private hospital.<br />
The <strong>Hospital</strong> is a registered charity governed by a Royal<br />
Charter.<br />
Patron: Her Majesty the Queen<br />
President: HRHThe HRH The Duke of Kent Kent
About Us<br />
With continual investments in medical and surgical<br />
equipment, we aim to remain at the forefront of technology y<br />
so that our patients are cared for in the best surroundings.<br />
The <strong>Hospital</strong> employs the highest calibre of nursing staff<br />
who have years of experience in delivering frontline<br />
healthcare. Our nurse to patient ratios are outstanding<br />
to ensure excellent personalised care.<br />
The <strong>Hospital</strong> offers 57 en-suite air-conditioned rooms over<br />
three wards including short and long stay wards. A full range of<br />
surgical procedures is available supported by a four-bed Critical<br />
Care Unit.<br />
We are proud of our zero rate of hospital acquired MRSA and<br />
C.diffi cile infections.<br />
We have also been awarded the highly prized Laing & Buisson<br />
Healthcare Award for Hotel Services and the FSA fi ve stars<br />
‘Scores On The Doors’ award for the highest food standard<br />
hygiene accreditation.<br />
We have retained our strong and long standing links with Her<br />
Majesty’s Armed Forces and are proud to provide charitable<br />
benefi ts for the military community through our subsidy and<br />
grant programmes.<br />
Conveniently located in the heart of London’s West End, we aim<br />
to make your stay as pleasant and comfortable as possible.<br />
Private, En-suite room<br />
<strong>Hospital</strong> Library<br />
Our Heritage<br />
<strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong> for Offi cers was established in<br />
1899 by two sisters, <strong>Agnes</strong> and Fanny Keyser, who turned<br />
their home at 17 Grosvenor Crescent into a hospital for<br />
sick and wounded Offi cers returning from the Boer War.<br />
H.M. <strong>King</strong> <strong>Edward</strong> VII became the <strong>Hospital</strong>’s fi rst patron.<br />
Queen Mary and Matron Saxby<br />
With the encouragement of His Majesty <strong>King</strong> <strong>Edward</strong> VII, and<br />
together with <strong>Agnes</strong> Keyser’s enthusiasm, immense support was<br />
received from individuals who later became known as Friends.<br />
Over 3,000 Friends pledge their support to the <strong>Hospital</strong> to this<br />
day. <strong>Sister</strong> <strong>Agnes</strong> and her staff continued to care for Offi cers<br />
in peacetime. She was renowned for her devoted service to<br />
the <strong>Hospital</strong>, her kindness, tactful, fi rm, effective and inherently<br />
caring manner.<br />
The <strong>Hospital</strong> moved to its present site on Beaumont Street in<br />
1948 when it was offi cially opened by Her Majesty Queen Mary.<br />
In 2000 the <strong>Hospital</strong> changed its title to <strong>King</strong> <strong>Edward</strong> VII’s<br />
<strong>Hospital</strong> <strong>Sister</strong> <strong>Agnes</strong> and, in accordance with its charitable aim,<br />
the fi nancial benefi ts to which Offi cer patients had been entitled<br />
were unconditionally extended to all ranks of serving and ex-<br />
Service personnel and their spouses, ex-spouses, widows and<br />
widowers.<br />
Today this private independent, acute <strong>Hospital</strong>, registered with<br />
the Care Quality Commission and recognised by Investors in<br />
People, offers the highest standards of medical excellence. It<br />
combines the most modern facilities with impeccable standards<br />
of care from which so many patients and their families have<br />
benefi ted over the years. Our services are now available to<br />
all, with or without military connections.<br />
2
3<br />
Medical Services<br />
The <strong>Hospital</strong> offers a comprehensive range of surgical and medical care, ranging from day cases to<br />
complex procedures, including:<br />
Abdominal / Colorectal surgery<br />
Bariatric surgery<br />
Breast surgery<br />
Dental surgery<br />
ENT surgery<br />
<strong>General</strong> surgery<br />
Gynaecology<br />
Hand surgery<br />
Maxillofacial surgery<br />
Ophthalmology<br />
Surgery at the <strong>Hospital</strong> is performed by consultants who are<br />
recognised leaders in their fi eld of expertise, so you can be<br />
confi dent that you are receiving the highest level of surgical care.<br />
In addition, the <strong>Hospital</strong> has a recently refurbished 24-hour<br />
Critical Care Unit offering dedicated, continuous and specialist<br />
care. The Unit is staffed by the <strong>Hospital</strong>’s fully qualifi ed and<br />
experienced Intensive Care Nurses. Patients in the Unit are<br />
under the care of consultants in Intensive Care Medicine<br />
supported by Intensive Care Fellows.<br />
The unit was designed by our team of clinical and development<br />
experts to ensure optimum hygiene and effi cient space layout.<br />
This, coupled with the latest technology, means the <strong>Hospital</strong> can<br />
care for the most seriously ill medical and surgical patients.<br />
The <strong>Hospital</strong> offers three state-of-the-art operating theatres.<br />
Two of the theatres are equipped with laminar airfl ow<br />
technology which gives extra protection against the risk of<br />
airborne contamination and surgical site infections - required<br />
for particular types of surgery.<br />
The Consultant List represents a unique feature of this <strong>Hospital</strong>.<br />
Because consultants are individually selected for admission onto<br />
the Staff, the <strong>Hospital</strong> is able to maintain the highest standards in<br />
a wide range of acute and non-acute specialties.<br />
Orthopaedic surgery<br />
Pain Management<br />
Plastic / Cosmetic surgery<br />
Urology<br />
Vascular surgery
<strong>Hospital</strong> Services<br />
The <strong>Hospital</strong> offers a full range of services including:<br />
Consulting Rooms Pathology<br />
Diagnostic Imaging X-Ray / MRI / CT scanning Pharmacy<br />
Endoscopy Physiotherapy & Hydrotherapy<br />
Occupational Therapy<br />
More details of some of the services offered can be found below:<br />
Physiotherapy 020 7467 4316<br />
The <strong>Hospital</strong> has an experienced team of Senior Physiotherapists<br />
and Occupational Therapists who work in modern, safe, fully<br />
equipped facilities. Therapy is used extensively to relieve pain<br />
and optimise function and to ensure the safe return to home<br />
life, work, sport and leisure activities.<br />
Conditions and illnesses which therapy can help to treat include<br />
post operative rehabilitation, arthritis, fi bromyalgia, sports and<br />
soft tissue injuries and back & neck pain.<br />
Inpatients and outpatients undergo an initial consultation which<br />
involves a full assessment before a rehabilitation treatment<br />
programme is established.<br />
Endoscopy 020 7467 4561<br />
The <strong>Hospital</strong> has a dedicated Endoscopy Unit available to both<br />
inpatients and outpatients. With the latest technologically<br />
advanced range of endoscopes, ancillary equipment and video<br />
systems, we are able to obtain excellent, high quality images.<br />
The Unit incorporates a procedure room, recovery and changing<br />
areas. The Unit also has state-of-the-art decontamination facilities<br />
to ensure thorough and effective cleaning of all equipment. Our<br />
endoscopy team consists of accredited consultants working in<br />
conjunction with dedicated specialist nurses.<br />
We are fully equipped to perform both diagnostic and<br />
therapeutic procedures, such as:<br />
Colonoscopy Flexible sigmoidoscopy<br />
Bronchoscopy Gastroscopy<br />
ERCP Hysteroscopy<br />
Flexible cystoscopy<br />
With the exception of ERCP, the majority of these procedures<br />
can be carried out on an outpatient basis.<br />
Hydrotherapy 020 7467 4316<br />
<strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong> is one of only three hospitals in<br />
London to have a dedicated hydrotherapy pool. The pool is<br />
heated to 35 degrees Celsius, providing a warm and buoyant<br />
environment in which to exercise. Flotation equipment is also<br />
used to enhance and progress a treatment programme. Oneto-one<br />
or group sessions in the pool are available with a fully<br />
qualifi ed physiotherapist, who will provide individual feedback<br />
on exercise programmes.<br />
Imaging 020 7467 4317<br />
The Imaging Department at <strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong> offers a<br />
wide range of diagnostic services. We are continually investing<br />
in state-of-the-art medical equipment to provide the highest<br />
quality of operational and technical services to our patients and<br />
referrers.<br />
We use a range of equipment and advanced technology to<br />
produce high quality images and deliver precise outcomes for<br />
patients and doctors. Comprehensive modalities include:<br />
Cardiac Investigations<br />
Computer Tomography (128 Multi Slice CT)<br />
Fluoroscopy<br />
<strong>General</strong> X-ray<br />
Magnetic Resonance Imaging (MRI)<br />
Mammography (Digital Micro Dose)<br />
Ultrasound<br />
4
5<br />
Consulting Rooms<br />
<strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong> outpatients’ consulting facilities consist of fi ve air-conditioned suites which occupy<br />
the ground and fi rst fl oor at Emmanuel Kaye House, 37A Devonshire Street, adjacent to the main hospital.<br />
Consultants working at this site are supported by the <strong>Hospital</strong>’s experienced registered Nurses and other clinical<br />
and administrative staff.<br />
The location of the Consulting Rooms allows immediate<br />
and direct access to services such as Diagnostic Imaging,<br />
Physiotherapy and Pharmacy at the time of consultation, which<br />
reduces the need for secondary visits. A dressing and suture<br />
removal service is also offered and blood samples may be taken<br />
on site.<br />
Emmanuel Kaye House<br />
37A Devonshire Street<br />
London W1G 6QA<br />
Tel. 020 7467 4550
Infection Prevention & Control<br />
Minimising the risk of hospital acquired infections is of paramount importance to our <strong>Hospital</strong>. We have strict guidelines<br />
in place for patient screening and surveillance, ongoing staff training in hospital hygiene as well as the use of advanced<br />
cleaning techniques. The <strong>Hospital</strong> is supported by the Infection Control Team who ensure we maintain these high<br />
standards continuously.<br />
The <strong>Hospital</strong> fully complies with National Guidelines and<br />
Protocols issued by the Department of Health and the National onal<br />
Institute for Health & Clinical Excellence for the prevention and<br />
control of infection. Hand washing and sanitising facilities are<br />
widely available throughout the <strong>Hospital</strong>.<br />
It is standard policy at the <strong>Hospital</strong> to screen all patients for MRSA RSA<br />
(Methicillin Resistant Staphylococcus Aureus) on admission. ion.<br />
Patients found to be carrying MRSA have a personalised sed<br />
treatment plan devised and appropriate antimicrobial agents ents<br />
administered by the Infection Control Team – consisting of a<br />
specially trained nurse and consultant microbiologists.<br />
The <strong>Hospital</strong> is committed to high quality and standards which ich<br />
assist in the maintenance of low infection rates. We are proud ud<br />
of our zero rate cross-contamination / infection of MRSA and nd<br />
C.diffi cile. Factors that contribute to our high quality record d<br />
include:<br />
.<br />
.<br />
.<br />
.<br />
Individual rooms with private en-suite facilities for<br />
patients before and after any treatment or operation,<br />
unless the specialist resources of high dependency or<br />
intensive care are necessary.<br />
High nurse to patient ratios, increasing the time<br />
available for individual attention and ensuring the<br />
highest quality of care and hygiene.<br />
In-house cleaning staff who work to high specifi cations<br />
of hygiene and cleanliness, available 24 hours every<br />
day to respond to any need that may arise.<br />
A comprehensive room cleaning regime between the<br />
discharge of one patient and the admission of the<br />
next.<br />
6
7<br />
Admission & Payments<br />
Admissions<br />
Patients are admitted only under the care of one of the consultants or <strong>General</strong> Practitioners on the<br />
<strong>Hospital</strong>’s Medical and Surgical Staff List.<br />
Not all patients are eligible for admission, including those under 18. Please contact the <strong>Hospital</strong>’s<br />
Admissions Team on 020 7467 4332 for more information.
.<br />
.<br />
.<br />
.<br />
Payments<br />
There are a number of ways to come into the<br />
<strong>Hospital</strong> if you are an inpatient or day case; those<br />
with health insurance, those guaranteed by a third<br />
party, and those who are self paying. Each option is<br />
explained here:<br />
Insured<br />
If insured, it is essential to receive confi rmation prior to<br />
admission from your insurance company that your level of<br />
cover is adequate to meet the costs of your stay. The <strong>Hospital</strong><br />
has direct settlement arrangements for inpatient treatment<br />
with most UK medical insurance companies for pre-authorised<br />
admissions. However, patients are reminded that they are<br />
responsible for their <strong>Hospital</strong> account, if the Insurer does not<br />
pay for all or part of their treatment.<br />
If your Insurance company provides a claim form, you must bring<br />
it with you. The form must be completed and signed by your<br />
consultant (or in some cases GP) who will give details of your<br />
treatment. Without the completed claim form your Insurance<br />
company will not make payment. The <strong>Hospital</strong> will invoice the<br />
medical insurance company directly on your behalf, but in the<br />
event that cover is not authorised, settlement of the account<br />
remains your ultimate responsibility.<br />
If you are not covered by a UK-based medical insurer you should<br />
check your policy prior to treatment, as you will be required<br />
initially to pay your account personally and then claim back from<br />
your insurer.<br />
Guaranteed by a Third Party<br />
A written letter of guarantee is required for the whole stay<br />
prior to arrival from, for example, an embassy or company.<br />
Uninsured Patients<br />
Inpatients and Day Case patients paying for their own treatment<br />
are requested to pay for their stay on admission.<br />
Outpatients<br />
Outpatient are requested to settle their account on the day<br />
of treatment and if insured, claim back from their medical<br />
insurance company.<br />
Additional Payments<br />
Personal Account<br />
This will cover non-medical expenses incurred during your<br />
stay (for example newspapers) plus the cost of any take home<br />
medication.<br />
Professional Fees<br />
Consultants’ fees are a matter of personal arrangement between<br />
patient and the respective specialists who will forward their<br />
account to the patient or the insurance company directly.<br />
Payment Methods<br />
Payment can be made by cash, cheque, most debit and credit<br />
cards including: Switch, Maestro, Solo, Visa MasterCard and<br />
Amex.<br />
8
9<br />
Patient’s Charter<br />
We have set out below the Patient’s Rights and the<br />
standards of service the patient can expect to receive<br />
at <strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong>.<br />
Access to Services<br />
Patients have the right to receive health care on the basis of<br />
their clinical need, be referred to a consultant acceptable to the<br />
patient by their GP and to be referred for a second opinion if<br />
the patient and the GP agree this is desirable. The patient can<br />
expect the <strong>Hospital</strong> to make it as easy as possible for everyone<br />
to use its services, including the elderly and those with physical<br />
or mental disabilities.<br />
Personal Considerations and Respect<br />
Staff will address the patient by their full title unless the patient<br />
expresses another preference, which the staff will respect.<br />
Patients can expect all staff they meet face to face to wear name<br />
badges, which incorporate their full name and position.<br />
Patients can expect the <strong>Hospital</strong> to respect privacy, dignity and<br />
religious and cultural beliefs at all times and in all areas (e.g.<br />
meals to suit dietary and religious needs).<br />
Patients can expect to have a chaperone present during<br />
any examination, procedure or treatment irrespective of<br />
organisational constraints or settings in which this is carried<br />
out. Patients can, if they wish, discuss health related matters<br />
with a member of staff of the same sex.<br />
Providing information – Patients have the right to:<br />
Have any proposed treatment, including any risks involved in<br />
that treatment and any alternative course of treatment clearly<br />
explained prior to consent.<br />
Have access to their health records in accordance with the<br />
Access to Health Records Act 1990 and the <strong>Hospital</strong>’s Medical<br />
Records policy. This policy states that a patient or their<br />
representative can gain access to their Health Records by<br />
making a formal request in writing. The request must include<br />
the patient’s consent and signature agreeing to the release of<br />
such information, should be addressed to the Medical Records<br />
Coordinator and will incur an administration charge. All<br />
personnel working at <strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong> are under both<br />
contractual and legal obligations to keep all patient information<br />
and records confi dential.<br />
Have any complaint about the <strong>Hospital</strong>’s services, clinical or<br />
non-clinical, investigated and receive a prompt explanation<br />
following investigation.<br />
If appropriate, only participate in medical research if they have<br />
discussed this with their consultant and given valid consent.
Our Charitable Aims &<br />
Supporting our <strong>Hospital</strong><br />
<strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong> is a Registered Charity governed by<br />
Royal Charter. We are committed to ensuring that as many<br />
Serving and ex-Service men and women as possible can receive<br />
swift access to an exceptional standard of healthcare with little<br />
or no cost to themselves.<br />
We work in tandem with Armed Forces medical services to<br />
ensure that serving personnel of all ranks are helped so that<br />
they can return to play their full part in our Armed Forces.<br />
We also provide healthcare for ex-Service personnel who may<br />
otherwise endure long waiting lists. We ensure the same level<br />
of assistance for the spouses, ex-spouses, widows and widowers<br />
of all those who have served.<br />
For more information on our subsidies and grants, please<br />
contact the <strong>Hospital</strong> on 020 7467 3920.<br />
Become a Friend<br />
The spirit of philanthropy forms a key part of our history. We<br />
currently have approximately 3,000 ‘Friends’. By becoming a<br />
Friend you will enable us to continue caring for our Service<br />
patients. In addition, your support ensures that we can maintain<br />
high standards of care for all our patients – something we are<br />
renowned for.<br />
We keep our Friends updated on the <strong>Hospital</strong>’s work through<br />
priority mailing of our newsletter and invitations to exclusive<br />
events, for example our Annual Champagne Reception attended<br />
by our President, HRH The Duke of Kent.<br />
As a small sign of our appreciation, Friends who are admitted to<br />
the <strong>Hospital</strong> receive a welcome gift and free newspaper for the<br />
duration of their stay.<br />
If you would like more information on becoming a Friend of<br />
the <strong>Hospital</strong> please contact our Fundraising Team on 020 7467<br />
3920.<br />
Friends Magazine<br />
10
11<br />
Financial Assistance<br />
The <strong>Hospital</strong> has two schemes available to assist with the cost of your <strong>Hospital</strong> treatment. These are the<br />
‘<strong>Sister</strong> <strong>Agnes</strong> Benevolent Fund’ and ‘The Charity of Alexander Michael Levy’.<br />
An automatic 20% subsidy is available for all military personnel, regardless of rank or length of service. This<br />
scheme runs alongside the <strong>Sister</strong> <strong>Agnes</strong> Benevolent Fund and The Charity of Alexander Michael Levy.<br />
<strong>Sister</strong> <strong>Agnes</strong> Benevolent Fund<br />
The <strong>Sister</strong> <strong>Agnes</strong> Benevolent Fund provides healthcare grants<br />
for past or currently serving members of the Armed Forces of<br />
more limited means.<br />
Anyone who is uninsured and has ever served in Her Majesty’s<br />
Armed Forces – regardless of their rank or length of service – is<br />
eligible to apply for a means tested grant. This grant is also open<br />
to the spouses, ex-spouses, widows and widowers of those who<br />
have served.<br />
If you would like to apply for a grant, please contact the PA<br />
to the Chief Executive on 020 7467 4319. All applications are<br />
assessed fully by the Trustees before fi nal approval.<br />
The Charity of Alexander Michael Levy<br />
The Charity of Alexander Michael Levy is available to provide<br />
fi nancial assistance to uninsured patients who were born (or a<br />
parent was born) in the UK and live, or have lived in London.<br />
Means tested grants are available to cover part or all of your<br />
<strong>Hospital</strong> fees.<br />
If you would like to apply for a grant, please contact the PA to<br />
the Chief Executive on 020 7467 4319.<br />
All applications are assessed fully by the Trustees before fi nal<br />
approval.
Location<br />
<strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong> is located in the heart of London’s West End amongst the well known Harley<br />
Street medical community.<br />
The <strong>Hospital</strong>’s nearest Underground Station is:<br />
Regent’s Park Bakerloo Line<br />
Other stations that can be used include:<br />
Oxford Circus Bakerloo, Central, Victoria lines<br />
Bond Street Central & Jubilee lines<br />
Great Portland Street Circle, Metropolitan,<br />
Hammersmith & City lines<br />
Baker Street Jubilee, Hammersmith & City,<br />
Metropolitan, Bakerloo, Circle lines<br />
Buses to the <strong>Hospital</strong>:<br />
Bus numbers 18, 27, 30, & 205 all stop at Marylebone Road<br />
at the top of Harley Street.<br />
Congestion Charge:<br />
The <strong>Hospital</strong> is situated inside London’s Congestion Charge<br />
zone. Please visit www.cclondon.com for useful information on<br />
its charges and payment methods.<br />
12
<strong>King</strong> <strong>Edward</strong> VII’s <strong>Hospital</strong> <strong>Sister</strong> <strong>Agnes</strong><br />
Beaumont Street, London WIG 6AA<br />
Tel: 020 7486 4411 Fax: 020 7467 4303<br />
Email: info@kingedwardvii.co.uk<br />
Fundraising<br />
56 Weymouth Street, London WIG 6NX<br />
Email: fundraising@kingedwardvii.co.uk<br />
Web<br />
www.kingedwardvii.co.uk<br />
Registered Charity Number: 208944