Old Exam Papers June 2012 (Set 2)

5. When you delegate, responsibilities lies with whom and
why ?
6. Why do you need more motivated people in Hotel
Industry ?
7. Why Front office management is most important element
of customer interface in a Hotel ?
8. Explain the Department of Hotel.
9. Write short notes on any two of the following :
(i) Forms of Hospitality Industry
(ii) Food and Beverages
(iii) Hotel Interiors
10. Why "Ginger" Hotel concept is more important, post
recession ? Explain their target audience.
200 2 PGDTHM-01
A
PGDTHM-01
P.G.D.T.H.M. EXAMINATION, June, 2012
HOTEL AND GENERAL MANAGEMENT
Paper-PGDTHM-01
(Hotel and General Management)
Time allowed : Three hours
Maximum marks : 100
Attempt any five questions. Each
question carries equal marks.
1. Explain the nature and scope of management ?
2. Explain the Product and Production Concepts ? Why it is
difficult to follow any one today ?
3. Explain the role of travel portals "makemytrip.com" in
India.
4. Explain the importance of Non-verbal Communication.
How the "Uniforms" help this cause ?
PTO