Job Description - Oxford City Council

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Technical Knowledge/Skills Ability to Lead, Motivate and manage a team of operational staff. X X X Excellent performance management skills X X To undertake and complete investigations concerning accidents and vehicle incidents Ability to work under pressure and meet challenging deadlines X X X X X X Knowledge of MS word and excel X X Possess own vehicle and full clean valid UK driving licence X X Significant knowledge of plumbing and drainage X X X Ability to assess and write risk assessments and method statements Ability to learn new software packages e.g. Servitor and embrace DRS. Sufficiently mobile to cope with all site conditions to support operational staff. Knowledge of Direct Services high level descriptions or National schedule of rates Values & Behaviours Take personal responsibility for our actions; Taking responsibility for others and actively working to create a positive team spirit and strong moral where employees feel valued, supported and listened to and where negativity is challenged. Put communities’ and customers’ needs first; Making sure the ‘communities’ and customers’ first’ ethos is driven forward and that people in your team make sure that the expectations of customers and/or communities are excellently managed. Embrace innovation; By recognising that innovation drives change and by engaging with and listening to your team you create an environment that encourages and supports new ideas, innovation and problem solving. Value diversity; Driving forward the equality agenda and working to create a representative and inclusive organisation which truly values difference and provides the right service, to the right people in the right way. MAIN DUTIES AND RESPONSIBILITIES X X X X X X X X X X X X X X X X X X X X • The supervision and management of emergency and routine repairs, ensuring that the operational staff are effectively managed so that work is completed in accordance with the High Level Descriptor, to a high quality and target dates are met.
• The control and supervision of sub-contractors engaged upon specific works determined by the Responsive Repairs Manager including inspection to ensure that satisfactory standards are achieved. • To regularly communicate and reinforce team objectives by holding a bi-monthly documented team meeting. • To carry out 1-2-1 meetings with operational staff on a minimum of a monthly basis. Meetings are to discuss issues such as productivity, quality of work, repair appointments, attendance records and tidiness of van. • To ensure that all timesheets, whether electronic or paper based, are processed regularly on a daily basis and that they are accurate, with all variations detailed ready for invoicing. • To maximise productivity from team members, monitor on going performance and taking action where appropriate, in accordance with procedures to deal with under performers. • To liaise closely with the Responsive Repairs Manager and Work Planners regarding work programming and resource allocation, including any additional resource requirement or any unexpected shortfall. • Be responsible for the work in progress related to the area of work for which the post holder is responsible. • Liaison with customers in respect of clarifying work specifications, resolving problems and obtaining variations. This will involve attending site or pre-work meetings wherever necessary. • To carry out inspections of work in progress to ensure the work is undertaken correctly, to a satisfactory standard and in accordance with the work description and to ensure that target dates are being met. • To carry out post inspections of completed works and taking appropriate action where quality standards and work descriptions have not been adhered to. • Ensuring that all work is undertaken in accordance with all appropriate health and safety legislation and codes of practice. • Preparing Risk Assessments and Method Statements in accordance with good practice guidance. • Assisting in the preparation of training and development for operational staff and undertaking their appraisals. • To take part in the office rota system to provide start/end of day cover (7.30 am – 5.00 pm Monday to Thursday and 7.30 am – 4.30 pm Friday) to ensure the office is sufficiently staffed to fulfil the operational need.
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Job Description - Oxford City Council

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