Job Description - Oxford City Council

Direct Services
Community Services
Post title: Responsive Repairs Team Leader Plumbing & Drainage (Job No: 02833)
Grade 7: £29,675 with possible progression of up to £33,292 per annum
Contract: Permanent 37 hours per week
Working within the Responsive Repairs Team at Direct Services leading and developing a team of
tradesmen carrying out emergency and routine repairs. Building good relationships with existing and
new customers
Main Duties & Responsibilities
• The effective overall leadership, management and control of a team of operational staff
carrying out building works to Oxford City Council and other properties.
• Excellent organisation, performance monitoring, development and support of approx 12 -15
staff, including health and safety, training, discipline and welfare.
• Develop and maintain sound working relationships with new and existing customers of Direct
Services both internal and external.
• To undertake and complete investigations concerning accidents and vehicle incidents.
Essential Criteria
• Qualified to ONC level in construction or a plumbing/drainage qualification.
• Significant experience in a building maintenance environment.
• Strong performance management skills and team building and motivational skills.
• Knowledge of Health and safety legislation relating to construction including asbestos
regulations.
• Possess own vehicle and have a full clean, valid UK driving licence.
Oxford is known throughout the world for its long history of academic excellence, its architectural and
cultural heritage, as well as its innovative, contemporary achievements in scholarship, literature,
manufacturing, publishing, medicine and science. Oxford City Council employs over 1,200 people
who are helping achieve the Council’s goal of building a world class city for everyone. Our people
support the City’s communities with services to promote Oxford’s reputation and maintain its growth
as a world class city. Oxford City Council provides a friendly yet hardworking environment for
employees to develop and good career opportunities for individuals to grow.
Benefits include:
• A final year salary pension scheme (available to all employees who work for Oxford City
Council for three months or more)
• up to 32 days annual leave (after 5 years’ service)
• Flex time (where appropriate)
• A childcare voucher scheme.
For an informal discussion about the post please contact Ian Henwood Responsive Repairs Manager
on 07747472262 or email ihenwood@oxford.gov.uk
Closing Date: Tuesday 2 nd April 2013
Interview Date: Monday 15 th April 2013
LATE APPLICATIONS WILL NOT BE ACCEPTED

This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants will therefore have to
complete a Disclosure & Barring Service Check before an appointment is made.
Disabled Applicants who meet the essential criteria on the Person Specification will be invited to
interview.
Oxford City Council is not currently licensed as a sponsor and cannot employ migrant workers outside
the European Economic Area and Switzerland under the Point Based System rules, issued by the UK
Border Agency.
For full details of the above post, and how to apply online, please visit www.oxford.gov.uk
follow us @OCC_Jobs
If you are unable to access our website please call 01865 252948
PLEASE NOTE CV’s WILL NOT BE ACCEPTED

JOB DESCRIPTION
JOB INFORMATION
JOB TITLE Responsive Repairs Team Leader POST NUMBER 02833
SERVICE AREA Direct Services LOCATION Horspath
GRADE 7 GRADE RANGE
£29,675 with
possible
progression of
up to £33,292
per annum
HOURS 37 TYPE permanent
ACCOUNTABILITIES
RESPONSIBLE TO Responsive Repairs Manager
NO. OF
EMPLOYEES
BUDGET (£) n/a ASSETS n/a
JOB PURPOSE
Approx 12
• The effective overall leadership, management and control of a team of operational staff carrying
out building works to Oxford City Council and other properties.
• Excellent organisation, performance monitoring, development and support of approx 12 -15 staff,
including health and safety, training, discipline and welfare.
• Develop and maintain sound working relationships with new and existing customers of Direct
Services both internal and external.
Candidates will be shortlisted on the basis of demonstrating that they fulfil the following
criteria in their application form and should include clear examples of how they meet
these criteria.
CRITERIA
Essential/
Desirable
requirement
Qualifications & Experience E D
Method of testing
AF = Application form
I = Interview,
T = Test
AF I T
Significant experience in the building maintenance or
construction environment.
X X X
Qualified to ONC level in construction or qualification
in the relevant trade.
X X
Experience of leading an operational team in delivery
of high quality public services.
X X X
Qualified in supervisory management X X
BOHS P402 X X
Experience of specifying works under a schedule of
rates.
X X X

Technical Knowledge/Skills
Ability to Lead, Motivate and manage a team of
operational staff.
X X X
Excellent performance management skills X X
To undertake and complete investigations concerning
accidents and vehicle incidents
Ability to work under pressure and meet challenging
deadlines
X X X
X X X
Knowledge of MS word and excel X X
Possess own vehicle and full clean valid UK driving
licence
X X
Significant knowledge of plumbing and drainage X X X
Ability to assess and write risk assessments and
method statements
Ability to learn new software packages e.g. Servitor
and embrace DRS.
Sufficiently mobile to cope with all site conditions to
support operational staff.
Knowledge of Direct Services high level descriptions
or National schedule of rates
Values & Behaviours
Take personal responsibility for our actions; Taking
responsibility for others and actively working to create a
positive team spirit and strong moral where employees feel
valued, supported and listened to and where negativity is
challenged.
Put communities’ and customers’ needs first; Making
sure the ‘communities’ and customers’ first’ ethos is driven
forward and that people in your team make sure that the
expectations of customers and/or communities are
excellently managed.
Embrace innovation; By recognising that innovation drives
change and by engaging with and listening to your team
you create an environment that encourages and supports
new ideas, innovation and problem solving.
Value diversity; Driving forward the equality agenda and
working to create a representative and inclusive
organisation which truly values difference and provides the
right service, to the right people in the right way.
MAIN DUTIES AND RESPONSIBILITIES
X X X
X X
X X X
X X
X X
X X X
X X
X X X
• The supervision and management of emergency and routine repairs, ensuring that the
operational staff are effectively managed so that work is completed in accordance with
the High Level Descriptor, to a high quality and target dates are met.

• The control and supervision of sub-contractors engaged upon specific works
determined by the Responsive Repairs Manager including inspection to ensure that
satisfactory standards are achieved.
• To regularly communicate and reinforce team objectives by holding a bi-monthly
documented team meeting.
• To carry out 1-2-1 meetings with operational staff on a minimum of a monthly basis.
Meetings are to discuss issues such as productivity, quality of work, repair
appointments, attendance records and tidiness of van.
• To ensure that all timesheets, whether electronic or paper based, are processed
regularly on a daily basis and that they are accurate, with all variations detailed ready
for invoicing.
• To maximise productivity from team members, monitor on going performance and
taking action where appropriate, in accordance with procedures to deal with under
performers.
• To liaise closely with the Responsive Repairs Manager and Work Planners regarding
work programming and resource allocation, including any additional resource
requirement or any unexpected shortfall.
• Be responsible for the work in progress related to the area of work for which the post
holder is responsible.
• Liaison with customers in respect of clarifying work specifications, resolving problems
and obtaining variations. This will involve attending site or pre-work meetings wherever
necessary.
• To carry out inspections of work in progress to ensure the work is undertaken
correctly, to a satisfactory standard and in accordance with the work description and to
ensure that target dates are being met.
• To carry out post inspections of completed works and taking appropriate action where
quality standards and work descriptions have not been adhered to.
• Ensuring that all work is undertaken in accordance with all appropriate health and
safety legislation and codes of practice.
• Preparing Risk Assessments and Method Statements in accordance with good
practice guidance.
• Assisting in the preparation of training and development for operational staff and
undertaking their appraisals.
• To take part in the office rota system to provide start/end of day cover (7.30 am – 5.00
pm Monday to Thursday and 7.30 am – 4.30 pm Friday) to ensure the office is
sufficiently staffed to fulfil the operational need.

• Ensuring that disciplinary and grievance issues are dealt with properly and effectively,
in accordance with the Council’s procedures.
• Participating in the out of hour’s emergency standby rota and attending to out of hours
emergency situations when called out in accordance with terms of the contract.
• Undertaking any other duties of a similar nature, as detailed by the Operations
Manager and Responsive Repairs Manager.
• Assisting the Responsive Repairs Manager to investigate complaints reported by
customers, Councillors and taking appropriate action.
GENERIC RESPONSIBILITIES
• To provide the service in accordance with the Council’s Vision, Corporate Plan and Service
Transformation Plans
• To demonstrate and promote ethical behaviour appropriate to that which would be expected by
our customers
• To participate in the adoption and promotion of the Council equalities and carbon management
initiative
• To work in a flexible manner and to be willing to undertake other duties as reasonably requested
including outside of office hours
• Oxford City Council is committed to safeguarding and promoting the welfare of children and young
people and requires all staff and volunteers to demonstrate this commitment in every aspect of
their work
Candidate
Screening
Politically Sensitive
Post
Rehabilitation of Offenders
Act 1974
doesn’t apply
No
Disclosure & Barring Service:
DBS Enhanced
This job description is written at a specific time and is subject to change as the demands of the
business and the role develops. The role requires flexibility and adaptability and the employees of the
Council need to be aware that they may be asked to perform tasks and be given responsibilities not
detailed on this job description.