Cargo and ballast simulators - Kongsberg Maritime
Cargo and ballast simulators - Kongsberg Maritime Cargo and ballast simulators - Kongsberg Maritime
Kongsberg Maritime Simulation & Training Cargo & Ballast Handling Simulator Product Tanker Chemical Tanker LPG/Ethylene Tanker LNG Tankers (Membrane, Spherical) Suezmax Tanker Very Large Crude Carrier (VLCC) Mobile Offshore Drilling Unit (MODU) Float-On/Float-Off (FOFO) www.km.kongsberg.com
- Page 2 and 3: Cargo & Ballast Handling Simulator
- Page 4 and 5: CCTV - Simulation of a cargo operat
- Page 6 and 7: NEPTUNE Cargo & Ballast Handling Si
- Page 8 and 9: High fi delity models All NEPTUNE c
- Page 10 and 11: NEPTUNE Instructor System The monit
- Page 13 and 14: KONGSBERG’s Guarantees Unique exp
- Page 15 and 16: We are always there, wherever you n
<strong>Kongsberg</strong> <strong>Maritime</strong> Simulation & Training<br />
<strong>Cargo</strong> & Ballast H<strong>and</strong>ling Simulator<br />
Product Tanker<br />
Chemical Tanker<br />
LPG/Ethylene Tanker<br />
LNG Tankers (Membrane, Spherical)<br />
Suezmax Tanker<br />
Very Large Crude Carrier (VLCC)<br />
Mobile Offshore Drilling Unit (MODU)<br />
Float-On/Float-Off (FOFO)<br />
www.km.kongsberg.com
<strong>Cargo</strong> & Ballast H<strong>and</strong>ling Simulator<br />
We maximize<br />
marine performance<br />
by providing The Full Picture<br />
2<br />
Core competencies<br />
Real equipment know-how<br />
Regulatory underst<strong>and</strong>ing<br />
Operational experience<br />
External interfaces<br />
Visualization<br />
E-learning<br />
User interface<br />
Hydrodynamics<br />
Physical modelling<br />
Training & Exercises<br />
Software architecture<br />
Assessment & Evaluation<br />
Technology<br />
Software<br />
Hardware<br />
Our mission<br />
We shall earn the respect <strong>and</strong> recognition for our dedication to provide innovative<br />
<strong>and</strong> reliable marine electronics that ensure optimal operation at sea. By utilising <strong>and</strong><br />
integrating our technology, experience <strong>and</strong> competencies in positioning, hydroacoustics,<br />
communication, control, navigation, simulation, <strong>and</strong> automation, we aim to give our<br />
customers The Full Picture. The Full Picture yields professional solutions <strong>and</strong> global<br />
services that make a diff erence, enabling you to stay ahead of the competition.<br />
Our philosophy<br />
Our success depends on the success of our customers. Actively listening to our customers <strong>and</strong><br />
truly underst<strong>and</strong>ing their needs, <strong>and</strong> then translating these needs into successful products<br />
<strong>and</strong> solutions, is central to achieving our goal. Our people are the key to our success <strong>and</strong> we<br />
empower them to achieve. Working together in a global network of knowledge, guided by<br />
our values, engenders innovation <strong>and</strong> world class performance. Every day we have to think a<br />
little diff erently, because every client is unique. We aspire to translate the imagination <strong>and</strong><br />
dedication of our staff into successful technologies <strong>and</strong> solutions. Our commitment is to add<br />
value to your operations by providing you with The Full Picture.<br />
Products<br />
Applications<br />
St<strong>and</strong>ard<br />
Procedures<br />
Emergency<br />
Procedures<br />
Process<br />
Underst<strong>and</strong>ing<br />
Stability<br />
Flow Control<br />
Fuel Economy<br />
Product Tanker<br />
Chemical Tanker<br />
LPG/Ethylene<br />
Tanker<br />
LNG Tankers<br />
Very Large Crude<br />
Carrier (VLCC)<br />
MODU &<br />
FOFO Vessel
The Dem<strong>and</strong> for <strong>Maritime</strong> Personnel<br />
The labour situation within the maritime sector is a topic that attracts much attention worldwide. Many fear we are entering a period where<br />
a massive shortage of qualifi ed personnel can, among other factors, represent a possible threat to both quality <strong>and</strong> safety st<strong>and</strong>ards. At the<br />
same time, customers, authorities <strong>and</strong> other stakeholders constantly increase their dem<strong>and</strong> for higher quality, precision, safety <strong>and</strong> corporate<br />
social responsibility. Based on this complex situation, the maritime industry worldwide is expected to have a strong focus on recruiting new,<br />
qualifi ed personnel in years to come.<br />
High Quality Training: a Necessity<br />
For ship owners <strong>and</strong> operators, competence is the key to safety, reliability <strong>and</strong> economy. Safety reduces the risk of injuries to personnel <strong>and</strong><br />
minimizes the risk of damage to the environment. Reliability minimizes the ever increasing cost of being off -hire. A well-run cargo <strong>and</strong> <strong>ballast</strong><br />
operation managed by competent people improves economy. Onboard training using real equipment presents a number of challenges.<br />
Increased risk to personnel <strong>and</strong> equipment combined with limited access to required marine assets <strong>and</strong> related escalating costs are creating<br />
increased dem<strong>and</strong> for simulation technology. Simulation under highly realistic circumstances presents a safer <strong>and</strong> more cost-effi cient training<br />
alternative. Simulation has already proven its eff ectiveness <strong>and</strong> is, without doubt, the future of maritime training. Due to the almost unlimited<br />
possibilities provided by simulation, better results can be achieved in a safer, more effi cient manner, which in turn produces higher quality<br />
personnel.<br />
Index<br />
The Need for Simulators in the <strong>Maritime</strong> Industry 5<br />
NEPTUNE <strong>Cargo</strong> & Ballast H<strong>and</strong>ling Simulator 6–9<br />
NEPTUNE Instructor System 10<br />
KONGSBERG’s Guarantees 12–13<br />
Certifi cates <strong>and</strong> Approvals 14<br />
3
CCTV - Simulation of a cargo operation<br />
4
The Need for Simulators in the <strong>Maritime</strong> Industry<br />
Diff erent tasks – diff erent needs<br />
Investment in maritime <strong>simulators</strong> is no longer limited to just the<br />
largest academies <strong>and</strong> organizations. Today’s simulator customers<br />
represent a broad mix of diff erent organizations, from public training<br />
academies <strong>and</strong> universities, training centres <strong>and</strong> vocational schools,<br />
to shipping <strong>and</strong> oil & gas companies, as well as military training<br />
organizations including Navies, Coast Guards <strong>and</strong> <strong>Maritime</strong> Police.<br />
Accordingly, cargo & <strong>ballast</strong> h<strong>and</strong>ling <strong>simulators</strong> must be fl exible<br />
to meet the user’s various needs. Simulators today can be delivered<br />
tailor-made, ensuring that both functionality <strong>and</strong> cost meet the exact<br />
requirements of the user.<br />
Competence saves money & environment<br />
The importance of process underst<strong>and</strong>ing is crucial for optimum cargo<br />
<strong>and</strong> <strong>ballast</strong> h<strong>and</strong>ling. Proper simulator training is an eff ective way to<br />
build crew competence. Competent personnel work more effi ciently<br />
through reduced off -hire costs, <strong>and</strong> achieve higher productivity with<br />
lower risk of environmental damage. To avoid negative learning, it is a<br />
necessity that the simulation training is highly realistic <strong>and</strong> adaptable to<br />
real life situations. The latest maritime simulation technology provides<br />
impressive integration between cargo h<strong>and</strong>ling simulator <strong>and</strong> real vessel<br />
control systems, which gives a new level of realism, as crew can train on<br />
exactly the same equipment that they will fi nd onboard a real vessel.<br />
Educating the best personnel<br />
Compared to conventional training, <strong>simulators</strong> off er a more structured<br />
method of building high levels of competence. During simulation<br />
training, one can isolate <strong>and</strong> freeze each sub-system to underst<strong>and</strong><br />
<strong>and</strong> acquire knowledge, perform critical operations over <strong>and</strong> over<br />
again to train skills, <strong>and</strong> test <strong>and</strong> develop attitudes by training in<br />
situations that dem<strong>and</strong> complex decision making. Through the use of<br />
advanced assessment systems, simulator training can help to isolate<br />
areas requiring improvement <strong>and</strong> support the development of “tailormade”<br />
exercises. In this way, the training will focus on bringing out<br />
the best in every student.<br />
LNG membrane tank<br />
Students training on cargo h<strong>and</strong>ling <strong>simulators</strong><br />
at Kalmar <strong>Maritime</strong> Academy, Sweden<br />
Valve inspection<br />
KONGSBERG’s solution<br />
As a major world-wide supplier of ship automation <strong>and</strong> control systems, KONGSBERG has a thorough underst<strong>and</strong>ing of the industry’s<br />
training needs <strong>and</strong> detailed knowledge of the systems used onboard. We have designed our <strong>simulators</strong> around this knowledge to provide the<br />
most realistic <strong>and</strong> eff ective training possible. To meet the present <strong>and</strong> future training needs in the maritime industry, we have developed<br />
the NEPTUNE cargo & <strong>ballast</strong> h<strong>and</strong>ling simulator, which is the result of detailed studies that have defi ned the optimum solution. NEPTUNE<br />
provides high fi delity real-time simulation, supporting unique education <strong>and</strong> training of personnel. Through the use of physical models,<br />
NEPTUNE real-time simulation models are completely integrated to produce a “domino eff ect” on adjacent subsystems. Faults <strong>and</strong><br />
alarms will have cascading eff ects throughout the system if not acknowledged properly. In addition to an extremely high level of realism,<br />
the NEPTUNE cargo & <strong>ballast</strong> h<strong>and</strong>ling simulator off ers user-friendliness <strong>and</strong> fl exibility, key features for providing high levels of instructor<br />
control <strong>and</strong> greater variety of course off erings – capabilities dem<strong>and</strong>ed by shipowners <strong>and</strong> training institutes worldwide.<br />
5
NEPTUNE <strong>Cargo</strong> & Ballast H<strong>and</strong>ling Simulator<br />
The world’s most advanced simulator<br />
Behind the NEPTUNE cargo & <strong>ballast</strong> h<strong>and</strong>ling simulator lies an<br />
investment of more than 140 person-years of development.<br />
This major investment has resulted in the most advanced cargo <strong>and</strong><br />
<strong>ballast</strong> h<strong>and</strong>ling simulator available in the market today. NEPTUNE<br />
builds competence from the ground up by providing the most realistic<br />
depiction of cargo & <strong>ballast</strong> h<strong>and</strong>ling operations. In order to learn the<br />
complex load <strong>and</strong> discharge operations, NEPTUNE <strong>simulators</strong> enable<br />
high quality training in every aspect, from single sub-systems to the<br />
overall running of a loading or discharge operation. Simulating the<br />
entire range of operations from normal conditions through extraordinary<br />
situations, students are given the opportunity to experience day-to-day<br />
operational requirements <strong>and</strong> learn the vital skills for dealing with<br />
abnormal situations <strong>and</strong> emergency conditions.<br />
From desktop to full mission systems<br />
KONGSBERG is dedicated to making NEPTUNE available to as many<br />
users as possible. The NEPTUNE cargo & <strong>ballast</strong> h<strong>and</strong>ling simulator<br />
is extremely fl exible <strong>and</strong> can be confi gured from a PC desktop to<br />
an operational full mission simulator using custom panels <strong>and</strong> ship<br />
equipment. In addition, KONGSBERG provides an e-learning (webenabled)<br />
module <strong>and</strong> the possibility to use fl oating licences, giving<br />
the training centre maximum value for money. With a full range of<br />
simulation systems available, KONGSBERG has a cost-eff ective solution<br />
to fi t every requirement <strong>and</strong> budget.<br />
The NEPTUNE cargo & <strong>ballast</strong> h<strong>and</strong>ling simulator off ers a wide range<br />
of highly realistic models of diff erent vessel types. Our desktop system<br />
is based on the same core software for all confi gurations, <strong>and</strong> is ideal<br />
for operation <strong>and</strong> process studies. The full mission systems off er a<br />
physical familiarity with the real shipboard environment, <strong>and</strong> include<br />
a cargo control room, cargo h<strong>and</strong>ling room <strong>and</strong> instructor room.<br />
Maximum fl exibility<br />
Diff erent simulator confi gurations are available. The cargo control room<br />
may be represented by any combination of interactive mimic panels,<br />
operational panels/consoles or desk-top stations. Our concept allows<br />
individually laid out control rooms to meet exact customer requirements.<br />
The system can be upgraded or exp<strong>and</strong>ed at any time during its life<br />
span, <strong>and</strong> is based on the same core software for all confi gurations.<br />
The illustration shows a typical simulator confi guration of networked d systems including<br />
<strong>Cargo</strong> H<strong>and</strong>ling Room with Local Operating Station (LOS) consoles, <strong>Cargo</strong> Control Room<br />
with full console <strong>and</strong> panel confi guration, Instructor Station <strong>and</strong> Simulator mulator Laboratory with<br />
Debrief Facilities.<br />
6<br />
Creating realistic training situations<br />
We tailor your training facility to your specifi c needs <strong>and</strong> develop<br />
training programs to meet your goals. To enable this, the NEPTUNE<br />
architecture is extremely fl exible, <strong>and</strong> can be used across a range of<br />
diff erent interfaces off ering benefi ts in value, fl exibility <strong>and</strong> realism.<br />
In addition, we are able to integrate our NEPTUNE cargo & <strong>ballast</strong><br />
h<strong>and</strong>ling simulator with KONGSBERG’s K-Chief, a real automation<br />
system. This gives a new level of realism, as crew can train on the<br />
identical equipment that they will later operate onboard ships.
“STAR Center is pleased to report that <strong>Kongsberg</strong>’s<br />
NEPTUNE cargo h<strong>and</strong>ling simulator has met our<br />
high expectations. The years of development work<br />
shows in the accuracy <strong>and</strong> realism of the simulation<br />
models. The graphic user interface on the instructor<br />
<strong>and</strong> student stations is very intuitive <strong>and</strong> easy to use.<br />
The instructor system provides signifi cant fl exibility<br />
in building <strong>and</strong> running challenging simulation<br />
exercises. Unique scenarios can be developed using<br />
pre-programmed embedded faults <strong>and</strong> student<br />
performance can easily be monitored <strong>and</strong> assessed.<br />
The ability to replay the exercises is also a very<br />
valuable tool <strong>and</strong> the e-Coach capabilities are useful<br />
for developing tutorials for introduction to certain<br />
topics.”<br />
Brian Long, Director, STAR Center, USA<br />
Skills transfer<br />
The learning objective is to underst<strong>and</strong> <strong>and</strong> operate the entire cargo &<br />
<strong>ballast</strong> h<strong>and</strong>ling system in a safe, timely <strong>and</strong> cost-eff ective manner.<br />
Whether you choose a NEPTUNE full mission or desktop, your<br />
students or employees will learn a vast array of skills thanks to the<br />
pedagogical values <strong>and</strong> high fi delity realism the NEPTUNE simulator<br />
systems off er.<br />
Typical training applications include the following:<br />
• Routine <strong>and</strong> emergency procedures<br />
• Familiarisation with all parts of the cargo system<br />
• Planning of cargo loading <strong>and</strong> discharge<br />
• Use of loading computer<br />
• Line up for loading <strong>and</strong> <strong>ballast</strong>ing<br />
• Line up for discharge<br />
• Stripping of tanks by means of vacuum <strong>and</strong> ejector systems<br />
• Topping up <strong>and</strong> fi nalising loading<br />
• Aeration, inerting <strong>and</strong> nitrogen supply<br />
• Compressor systems, heaters <strong>and</strong> boosters on LPG/E tankers<br />
• LNG tankers with compressor systems <strong>and</strong> boil off<br />
• Mulitple loading/discharge operations with fl exible connections<br />
on chemical tankers<br />
• Discharge pump operation with dynamic pump <strong>and</strong> system<br />
performance curves<br />
• Flow control in relation to stability <strong>and</strong> mechanical forces<br />
• Communication to terminal, deck <strong>and</strong> cargo control room<br />
Contol room at the full mission cargo h<strong>and</strong>ling simulator<br />
at Dalian <strong>Maritime</strong> University, China<br />
Students running an exercise at the cargo h<strong>and</strong>ling simulator<br />
at Chalmers University of Technology, Sweden<br />
7
High fi delity models<br />
All NEPTUNE cargo & <strong>ballast</strong> h<strong>and</strong>ling simulator models are re developed<br />
based on actual ship specifi cations <strong>and</strong> performance data. ata. Various<br />
cargo system confi gurations <strong>and</strong> load conditions can be e simulated<br />
through “reality-based” exercises. Through the realism of NEPTUNE<br />
simulation, “Learning by Doing” can be accomplished; <strong>and</strong> nd this results<br />
in raising competence to perform safe, sustainable <strong>and</strong> competitive<br />
cargo operations on board.<br />
Extensive model library<br />
The product line is under continuous development with a library<br />
currently including the following models:<br />
<strong>Cargo</strong> H<strong>and</strong>ling Models:<br />
Product Tanker<br />
Chemical Tanker<br />
LPG/Ethylene Tanker<br />
LNG Tankers (Membrane <strong>and</strong> Spherical)<br />
Suezmax Tanker<br />
Very Large Crude Carrier (VLCC)<br />
Ballast H<strong>and</strong>ling Models:<br />
Mobile Off shore Drilling Unit (MODU)<br />
Semi-submersible Heavy-Lift Ship Float-On/Float-Off (FOFO)<br />
8<br />
NEPTUNE <strong>Cargo</strong> & Ballast H<strong>and</strong>ling Simulator<br />
Although realism <strong>and</strong> pedagogical values are at the forefront efront of<br />
NEPTUNE, we are dedicated to exploring <strong>and</strong> improving g every<br />
single aspect of cargo & <strong>ballast</strong> h<strong>and</strong>ling simulation to ensure our<br />
customers, students <strong>and</strong> crew members get the most out ut of our<br />
solutions. Some of the features that make NEPTUNE the e leading<br />
cargo & <strong>ballast</strong> h<strong>and</strong>ling simulator system are described d below.<br />
CCTV- Simulation of manifold waterspray<br />
CCTV - Surveillance<br />
A Closed Circuit TV surveillance camera function can be integrated<br />
into the Neptune cargo & <strong>ballast</strong> h<strong>and</strong>ling simulator, giving students<br />
a more complete training scenario. As in real cargo operations, the<br />
CCTV mode provides the student/operator a view of the deck <strong>and</strong><br />
manifold areas to monitor loading arm conditions <strong>and</strong> detect oil or<br />
gas leaks.
“Co-located with our <strong>Kongsberg</strong> liquid cargo simulator, the <strong>Kongsberg</strong> 2-DOF full mission <strong>ballast</strong> control room<br />
simulator <strong>and</strong> related fi ve part-task desktop <strong>simulators</strong> have been in operation since 1994. The installed<br />
mathematical model of the semi-submersible mobile off shore drilling unit (MODU) forms part of our<br />
off shore training markets. With instructor control <strong>and</strong> full remote monitoring of the simulator, the system<br />
covers all <strong>ballast</strong> control room training requirements for our customers.<br />
These <strong>Kongsberg</strong> <strong>simulators</strong> have served CMS well over the past fi fteen years <strong>and</strong> our Centre is now<br />
planning to upgrade both the full mission <strong>and</strong> desktop versions to complement our full suite of <strong>Kongsberg</strong><br />
cargo h<strong>and</strong>ling, bridge <strong>and</strong> engine room <strong>simulators</strong>.”<br />
Capt. Christopher Hearn, Director, The Centre for Marine Simulation, Fisheries <strong>and</strong> Marine Institute of Memorial University,<br />
Newfoundl<strong>and</strong> <strong>and</strong> Labrador, Canada<br />
Ballast control<br />
H<strong>and</strong>ling of a Semi-Submersible Platform is a dem<strong>and</strong>ing <strong>and</strong> complex<br />
task. Technical, commercial, environmental <strong>and</strong> safety requirements<br />
will always represent important - <strong>and</strong> often confl icting factors that<br />
have to be dealt with during the platform operations.<br />
This can put immense pressure on the personnel involved <strong>and</strong> it<br />
raises an unquestionable dem<strong>and</strong> for underst<strong>and</strong>ing the systems <strong>and</strong><br />
training for such.<br />
The purpose of the KONGSBERG’s <strong>ballast</strong> h<strong>and</strong>ling simulator is to<br />
provide a training tool that gives a realistic replication of the dynamic<br />
behavior of a Mobile drilling platform for <strong>ballast</strong> <strong>and</strong> position keeping<br />
systems. In this manner, knowledge in <strong>ballast</strong> control can be<br />
acquired without hazardous <strong>and</strong> devastating consequences.<br />
9
NEPTUNE Instructor System<br />
The monitoring, assessment <strong>and</strong> confi guration tool for our NEPTUNE<br />
<strong>simulators</strong> has been designed to enhance the quality of simulation<br />
training by providing complete, intuitive <strong>and</strong> user-friendly control of<br />
student exercises. It enables the instructor to develop customized<br />
exercise modules for individuals, teams or a combination of both from<br />
any PC running the application, with fully controllable areas such as:<br />
• Initial Condition – describes all the variables at the start of the<br />
exercise.<br />
• Triggers – a combination of events that initiate an Action, e-Coach<br />
message or Assessment.<br />
• Actions – derived from Input Variables <strong>and</strong> Malfunctions, which<br />
can be initiated instantaneously, or preprogrammed as part of the<br />
exercise.<br />
• e-Coach Messages – an electronic guidance <strong>and</strong> performance<br />
feedback system.<br />
• Student Station Confi guration – defi ne what information is<br />
accessible <strong>and</strong> visible to students.<br />
• Assessment – monitor <strong>and</strong> assess alarms, <strong>and</strong> any of 6,000<br />
variables in the simulation models.<br />
10<br />
Recording of all activity during the simulation exercise takes place<br />
automatically <strong>and</strong> review/debriefi ng can include the replay of parts of<br />
or the entire exercise in order to focus on specifi c learning objectives.<br />
A unique ‘resume’ functionality also enables an exercise to be<br />
stopped <strong>and</strong> started at will. If a student begins to have problems or<br />
fails in a particular operation, the instructor can pause the simulation<br />
to give guidance or advice, <strong>and</strong> then resume the exercise. The instructor<br />
can also go back to any earlier point in time <strong>and</strong> restart from there.<br />
With the NEPTUNE instructor system, monitoring, assessment <strong>and</strong><br />
debriefi ng have never been easier!<br />
“The NEPTUNE cargo h<strong>and</strong>ling simulator includes a very user-friendly instuctor system. The intuitive drag<br />
<strong>and</strong> drop functionality makes it easy to connect <strong>and</strong> distribute exercises to the student stations. Furthermore,<br />
the student station confi guration tool is extremely fl exible as set-up can be adjusted depending on<br />
student skills <strong>and</strong> purpose of the exercise. The instructor system is indeed powerful <strong>and</strong> contains all the<br />
requirements needed to reach the cargo h<strong>and</strong>ling learning objectives.”<br />
Roy Franche, Assistant Professor, University of Tromsø, Norway<br />
NEPTUNE Instructor System at Dalian <strong>Maritime</strong> University, China
Library of approved exercises<br />
We off er a range of DNV SeaSkill approved LNG exercises, covering<br />
the basic training requirements for LNG operators.<br />
Exercise 1: <strong>Cargo</strong> Tank Drying<br />
Exercise 2: Nitrogen Purging of Inter barrier spaces<br />
Exercise 3: Inerting of <strong>Cargo</strong> Systems<br />
Exercise 4: Gassing Up of <strong>Cargo</strong> Systems<br />
Exercise 5: Cooling Down of <strong>Cargo</strong> Systems<br />
Exercise 6: Commence Loading & De<strong>ballast</strong>ing<br />
Exercise 7: Complete Loading<br />
Exercise 8: Loaded <strong>and</strong> <strong>ballast</strong> Voyage BOG & Forced Vaporization<br />
Exercise 9: Ballast voyage tank cooling & BOG Management<br />
Exercise 10: Discharging<br />
Exercise 11: Boil Off <strong>and</strong> Tank Warm up<br />
Exercise 12: Gas Freeing<br />
Exercise 13: Air Purge<br />
Exercise 14: Gas Freeing single tank<br />
Exercise 15: Preparation & manifold Connection<br />
Exercise 16: Use of Emergency cargo pump<br />
Exercise 17: Emergency Discharge<br />
Exercise 18: Partly loading<br />
Exercise 19: Part Discharge<br />
Exercise 20: Leaking <strong>Cargo</strong> Tank<br />
“Not everything is pure mathematics, technology,<br />
law or business. When it comes to cargo operations<br />
it is a combination of all.”<br />
Tomas Olsson Neptun, Lecturer at the Department of Shipping<br />
<strong>and</strong> Marine Technology, <strong>and</strong> Head of the <strong>Cargo</strong> Operations Studio<br />
at Chalmers University of Technology (pictured below)<br />
11
KONGSBERG’s Guarantees<br />
Unique experience<br />
KONGSBERG is the world’s leading manufacturer of maritime electronics.<br />
We delivered our fi rst simulator in 1972. Since then we have supplied<br />
systems ranging from desktop computer based training systems to<br />
sophisticated full mission engine room <strong>simulators</strong>, all of which are<br />
based on our experience with real ship systems.<br />
We have delivered high quality engine room <strong>simulators</strong> to the market<br />
for decades, <strong>and</strong> today a large percentage of the world’s ship’s offi cers<br />
<strong>and</strong> engineers are trained on our simulation systems. We take pride<br />
in knowing that KONGSBERG will give your training an additional<br />
competitive edge.<br />
Dedication to quality training<br />
KONGSBERG has been an important contributor to the maritime<br />
sector for many decades. The maritime industry predicts a massive<br />
shortage of professional labour in the years to come, but our commitment<br />
to the future of the sector is very strong <strong>and</strong> we are dedicated to<br />
developing the necessary technology to fulfi l the simulation needs<br />
of the industry. As a manufacturer of real ship systems, we always<br />
stay close to reality when developing <strong>simulators</strong> - our guarantee that<br />
the training represents real world scenarios. In short, KONGSBERG<br />
provides simulation as it should be.<br />
World-class customer support<br />
KONGSBERG’s customer support program provides world-class fl exible<br />
system support to our global simulation system customers. The Long<br />
Term System Support Program (LTSSP) is designed around three levels<br />
of support defi ned as Basic, Priority <strong>and</strong> Premium Customized Care.<br />
Each support level off ering is designed to address the customer’s<br />
needs. Investing in a LTSSP ensures that your simulation system<br />
is always current <strong>and</strong> operating at peak capacity <strong>and</strong> provides the<br />
assistance you need in order to deliver the best simulation training<br />
available.<br />
Premium<br />
Customized Care<br />
Priority Care<br />
Basic Care<br />
Innovation that doesn’t sleep<br />
KONGSBERG has played an important role in the maritime industry for<br />
the last four decades, both as a provider of maritime electronics <strong>and</strong><br />
as an innovator in the maritime industry. We look beyond conventional<br />
approaches <strong>and</strong> established methods to fi nd new reliable solutions to<br />
increase value for our customers. With more than 5,400 employees<br />
networked around the globe, our eff orts are ongoing, 24-7.<br />
Innovation <strong>and</strong> development of new <strong>and</strong> useful technological features<br />
are areas of top priority in our work. A minimum of 10 percent of our<br />
business turnover is re-invested directly into innovation <strong>and</strong> research<br />
& development each year.<br />
13
Certifi cates <strong>and</strong> Approvals<br />
14<br />
The <strong>Kongsberg</strong> <strong>Maritime</strong> AS division of KONGSBERG fulfi ls the quality system of NEMKO <strong>and</strong> IQNet<br />
(International Certifi cation Network) <strong>and</strong> is certifi ed according to the NS-EN ISO 9001:2000 <strong>and</strong> the<br />
NEMKO 14001:2004.<br />
All of our products, from desktop to full mission NEPTUNE cargo & <strong>ballast</strong> h<strong>and</strong>ling <strong>simulators</strong>, exceeds<br />
the requirements of STCW 95 Sections A-1/12 <strong>and</strong> B-1/12 that defi ne the performance st<strong>and</strong>ards for<br />
simulator equipment to train maritime <strong>and</strong> off shore crews. NEPTUNE cargo h<strong>and</strong>ling <strong>simulators</strong> are certifi ed <strong>and</strong><br />
approved by Det Norske Veritas (DNV) St<strong>and</strong>ard for Certifi cation of <strong>Maritime</strong> Simulators No. 2.14 October<br />
2007.
We are always there, wherever you need us<br />
KONGSBERG’s customer service organization is designed to provide high-quality, global support, whenever<br />
<strong>and</strong> wherever it is needed. We are committed to providing easy access to support <strong>and</strong> service, <strong>and</strong> to<br />
responding promptly to your needs. Support <strong>and</strong> service activities are supervised from our headquarters in<br />
Norway, with service <strong>and</strong> support centres at strategic locations around the globe – where you are <strong>and</strong> the<br />
action is. As part of our commitment to total customer satisfaction, we off er a wide variety of services to<br />
meet individual customer’s operational needs. <strong>Kongsberg</strong> Support 24 is a solution designed to give<br />
around-the-clock support. For mission-critical operations, <strong>Kongsberg</strong> Support 24 can be extended to<br />
include remote monitoring. We can adapt to the required level of support by off ering service agreements,<br />
on-site spare part stocks <strong>and</strong> quick on-site response arrangements.<br />
Global <strong>and</strong> local support<br />
We provide global support from local<br />
service <strong>and</strong> support facilities at strategic<br />
locations world wide. Service <strong>and</strong><br />
support work is carried out under the<br />
supervision of your personal account<br />
manager, who will ensure that you<br />
receive high-quality service <strong>and</strong> support<br />
where <strong>and</strong> when you need it. Your<br />
account manager will ensure continuity<br />
<strong>and</strong> work closely with your personnel to<br />
improve <strong>and</strong> optimise system availability<br />
<strong>and</strong> performance. Under the direction<br />
of your account manager, <strong>and</strong> with a<br />
local inventory of spare parts, our wellqualifi<br />
ed fi eld service engineers will be<br />
able to help you quickly <strong>and</strong> eff ectively.<br />
Support 24<br />
British Columbia<br />
Washington<br />
Louisiana<br />
New York<br />
North Carolina<br />
Florida<br />
Solid competence reduces cost<br />
We have always recognised the importance<br />
of supporting our products <strong>and</strong> systems<br />
with professional training.<br />
A wide range of courses are therefore<br />
off ered to ensure that you achieve the<br />
goal of full system utilisation with safe<br />
<strong>and</strong> effi cient operation.<br />
Call +47 41418000<br />
E-mail: km.simulation.support@kongsberg.com<br />
Texas<br />
Newfoundl<strong>and</strong><br />
Nova Scotia<br />
Connecticut<br />
Norway<br />
Scotl<strong>and</strong><br />
Engl<strong>and</strong><br />
France<br />
Spain<br />
Nigeria<br />
Brazil<br />
Italy<br />
Sweden<br />
Denmark<br />
Pol<strong>and</strong><br />
Germany<br />
The Netherl<strong>and</strong>s<br />
South Africa<br />
India<br />
Singapore<br />
South Korea<br />
Japan<br />
China<br />
Philippines<br />
Upgrading that pays<br />
Product <strong>and</strong> system upgrades can improve<br />
your simulator's operations <strong>and</strong> reduce<br />
your overall maintenance costs. We will<br />
ensure that existing products <strong>and</strong> systems<br />
can be extended or upgraded based on<br />
st<strong>and</strong>ard upgrade kits.
www.km.kongsberg.com<br />
E-mail: km.simulation.sales@kongsberg.com<br />
Telephone: +47 815 73 700<br />
Design: Allegro Tønsberg © <strong>Kongsberg</strong> <strong>Maritime</strong> AS – May 2010