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Medical Negligence Claims - Slater & Gordon

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What is NOT a medical negligence claim?<br />

Complaints about service provision<br />

You may be dissatisfied with a number of aspects of your medical<br />

treatment and care including the cost, the attitude or manner of a<br />

health service provider or the way in which the health service was<br />

delivered. However, those complaints will not give rise to a claim in<br />

medical negligence. While these things may be frustrating, infuriating<br />

and distressing, unless they have actually caused you an injury and you<br />

have suffered some compensable loss, they are not the basis of<br />

a medical negligence claim.<br />

That does not mean that disrespectful or poor quality treatment is<br />

acceptable or that you should not complain about it.<br />

Complaints can be made to a Commissioner or agency, and<br />

<strong>Slater</strong> & <strong>Gordon</strong> will provide you with details of the complaints<br />

process in your area.<br />

ACT (02) 6205 2222<br />

Health complaints<br />

www.healthcomplaints.act.gov.au<br />

NSW (02) 9219 7444 www.hccc.nsw.gov.au<br />

NT (08) 8999 1969 www.nt.gov.au/omb_hcscc/hcscc<br />

QLD (07) 3234 0272 www.hqcc.qld.gov.au/index.htm<br />

SA (08) 8226 8666 www.hcscc.sa.gov.au<br />

TAS 1300 766 725 www.healthcomplaints.tas.gov.au<br />

VIC (03) 8601 5222 www.health.vic.gov.au/hsc/<br />

WA (08) 9323 0600 www.healthreview.wa.gov.au<br />

10 <strong>Medical</strong> <strong>Negligence</strong> <strong>Claims</strong> Third Edition • 2007

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