SMART Board User's Guide - Psychology
SMART Board User's Guide - Psychology
SMART Board User's Guide - Psychology
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Customer Support<br />
<strong>SMART</strong>’s Technical Support team welcomes your call. However, you may want to contact your<br />
local reseller first if you experience problems with any <strong>SMART</strong> product. <strong>SMART</strong>’s resellers can<br />
readily provide you with quick advice so that you can start enjoying the benefits of the <strong>SMART</strong><br />
<strong>Board</strong> interactive whiteboard without delay.<br />
Contacting <strong>SMART</strong> Technical Support<br />
All <strong>SMART</strong> software includes free telephone, fax and e-mail support. There are a number of<br />
ways to contact <strong>SMART</strong> Technical Support:<br />
Telephone: toll-free at 1.866.518.6791 or outside North America at +1.403.228.5940<br />
(Available 7 a.m. − 6 p.m. Mountain time from Monday to Friday)<br />
Fax: +1.403.245.0366<br />
E-mail: support@smarttech.com<br />
Web site: www.smarttech.com<br />
Please provide us with information about when you purchased the product, the reseller’s name,<br />
the version of your operating system, your <strong>SMART</strong> <strong>Board</strong> interactive whiteboard’s serial number,<br />
and the name of the application software causing the problem, if applicable.<br />
Other <strong>SMART</strong> Contacts<br />
Main Switchboard: toll-free at 1.888.42.<strong>SMART</strong> or outside North America +1.403.245.0333<br />
Fax: +1.403.228.2500<br />
E-mail: info@smarttech.com<br />
Our Address: <strong>SMART</strong> Technologies Inc.<br />
Suite 600, 1177 - 11th Avenue SW<br />
Calgary, AB CANADA T2R 1K9<br />
Product Warranty<br />
All <strong>SMART</strong> <strong>Board</strong> 500 Series models are covered by a two-year limited equipment warranty. All<br />
Rear Projection <strong>SMART</strong> <strong>Board</strong> and <strong>SMART</strong> <strong>Board</strong> for Plasma Displays models are covered by a<br />
one-year limited equipment warranty. If you need to return defective merchandise, call <strong>SMART</strong><br />
Technical Support to receive the appropriate Return of Merchandise Authorization, as well as<br />
shipping instructions so that the interactive whiteboard can be sent to an authorized service<br />
center.<br />
Warranty Shipping Charges<br />
Shipping charges incurred from warranty service are paid as follows: The customer is responsible<br />
for shipping the system to the service center. <strong>SMART</strong> pays return shipping via ground service on<br />
any product returned for service within the warranty period. Any charges associated with a<br />
customer-requested rush order are billed to the customer. Following the warranty period, the<br />
customer is responsible for shipping the product to and from the service center. Read the<br />
warranty shipped with your <strong>SMART</strong> <strong>Board</strong> interactive whiteboard for details.<br />
Registration<br />
A User Registration Card has been shipped with your interactive whiteboard. To facilitate user<br />
support and to receive news and updates, fill in and mail the card to <strong>SMART</strong> Technologies Inc.<br />
You can also register online via the <strong>SMART</strong> Web site at www.smarttech.com/products/registration,<br />
either when you initially install <strong>SMART</strong> <strong>Board</strong> software or later. By registering, you provide us with<br />
the information we need to serve you better. If you’ve indicated that you would like to receive<br />
information on product upgrades, we will e-mail you so that you always have the most recent<br />
information on the newest software and tools developed for use with your interactive whiteboard.<br />
<strong>SMART</strong> <strong>Board</strong> User’s <strong>Guide</strong> 85