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SMART Board User's Guide - Psychology

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Customer Support<br />

<strong>SMART</strong>’s Technical Support team welcomes your call. However, you may want to contact your<br />

local reseller first if you experience problems with any <strong>SMART</strong> product. <strong>SMART</strong>’s resellers can<br />

readily provide you with quick advice so that you can start enjoying the benefits of the <strong>SMART</strong><br />

<strong>Board</strong> interactive whiteboard without delay.<br />

Contacting <strong>SMART</strong> Technical Support<br />

All <strong>SMART</strong> software includes free telephone, fax and e-mail support. There are a number of<br />

ways to contact <strong>SMART</strong> Technical Support:<br />

Telephone: toll-free at 1.866.518.6791 or outside North America at +1.403.228.5940<br />

(Available 7 a.m. − 6 p.m. Mountain time from Monday to Friday)<br />

Fax: +1.403.245.0366<br />

E-mail: support@smarttech.com<br />

Web site: www.smarttech.com<br />

Please provide us with information about when you purchased the product, the reseller’s name,<br />

the version of your operating system, your <strong>SMART</strong> <strong>Board</strong> interactive whiteboard’s serial number,<br />

and the name of the application software causing the problem, if applicable.<br />

Other <strong>SMART</strong> Contacts<br />

Main Switchboard: toll-free at 1.888.42.<strong>SMART</strong> or outside North America +1.403.245.0333<br />

Fax: +1.403.228.2500<br />

E-mail: info@smarttech.com<br />

Our Address: <strong>SMART</strong> Technologies Inc.<br />

Suite 600, 1177 - 11th Avenue SW<br />

Calgary, AB CANADA T2R 1K9<br />

Product Warranty<br />

All <strong>SMART</strong> <strong>Board</strong> 500 Series models are covered by a two-year limited equipment warranty. All<br />

Rear Projection <strong>SMART</strong> <strong>Board</strong> and <strong>SMART</strong> <strong>Board</strong> for Plasma Displays models are covered by a<br />

one-year limited equipment warranty. If you need to return defective merchandise, call <strong>SMART</strong><br />

Technical Support to receive the appropriate Return of Merchandise Authorization, as well as<br />

shipping instructions so that the interactive whiteboard can be sent to an authorized service<br />

center.<br />

Warranty Shipping Charges<br />

Shipping charges incurred from warranty service are paid as follows: The customer is responsible<br />

for shipping the system to the service center. <strong>SMART</strong> pays return shipping via ground service on<br />

any product returned for service within the warranty period. Any charges associated with a<br />

customer-requested rush order are billed to the customer. Following the warranty period, the<br />

customer is responsible for shipping the product to and from the service center. Read the<br />

warranty shipped with your <strong>SMART</strong> <strong>Board</strong> interactive whiteboard for details.<br />

Registration<br />

A User Registration Card has been shipped with your interactive whiteboard. To facilitate user<br />

support and to receive news and updates, fill in and mail the card to <strong>SMART</strong> Technologies Inc.<br />

You can also register online via the <strong>SMART</strong> Web site at www.smarttech.com/products/registration,<br />

either when you initially install <strong>SMART</strong> <strong>Board</strong> software or later. By registering, you provide us with<br />

the information we need to serve you better. If you’ve indicated that you would like to receive<br />

information on product upgrades, we will e-mail you so that you always have the most recent<br />

information on the newest software and tools developed for use with your interactive whiteboard.<br />

<strong>SMART</strong> <strong>Board</strong> User’s <strong>Guide</strong> 85

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