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GEORGIA RAILROAD
TO THE PUBLIC:
SAFETY-COURTESY-SERVICE
APPEAL FOR CO-OPERATION.
The operation of a Railroad to the satisfaction and pleasure of its patrons and the pub
lic is absolutely dependent upon the interest and good will of the people served.
A railroad plant i* not like an ordinary factory, where alt operations are- under the eye
of the Manager; but, on the contrary* in the very nature of things, most .of the railroad work
is performed over a territory of hundreds of miles, out of sight of the Manager, and©re
liance must be placed in subordinates.
The Georgia Railroad is your servant, and the Management believes with pride that its
employees, as a body, are men of more than average ability and of high personal character,
who owe their positions to our confidence in their eagerness to give to our patrons the cour
teous and efficient service which they have at all times a right to expect.
The Georgia Railroad has about 2300 employees, many of whom come directly in
contact with the public and perform duties which are complicated by the necessity for ob
serving State and Federal requirements, and human nature has never reached a degree
of perfection which would justify the claim that they do not make mistakes and errors, both
of the head and the heart, like other mortals.
However, there is every reason why these mistakes and errors should be corrected, and
that we should strive to prevent them from happening. This is where you can help us. We
earnestly and cordially solicit your criticisms, suggestions and complaints, in person or by
letter to the©undersigned or any of our officers, of any deficiencies of service, or treatment
accorded by our employees, Your communications will not only be given prompt-and care
ful consideration, but will be duly acknowledged in every instance, and if a suggestion is im
practicable and cannot be adopted, we will explain why and endeavor to give clear and sat
isfactory reasons.
Such co-operation on your part will put us in closer relationship with our patrons; will
give us a better understanding as to what are your requirements, so that we can improve
our service and overcome the petty©annoyances and inconveniences, which are so aggra-
vating-to a patron, and of which it is most difficult for us to team without your help, and
will multiply our ability to please you.
A personal interest of this kind on your part will inure to your benefit as well as our
own, and will help us maintain our standard -SAFETY-COURTESY-SERVICE.
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CHAS. A. WICKERSHAM,
GENERAL. MANAGER