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Key Concepts of Museology - ICOM

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30<br />

not mean that the visitor is not personally<br />

involved (whether interactively<br />

or not) in this type <strong>of</strong> communication<br />

( Hooper-Greenhill, 1991); (2) it is not<br />

essentially verbal, nor can it really be<br />

compared with reading a text (Davallon,<br />

1992), but it works through the<br />

sensory presentation <strong>of</strong> the objects<br />

exhibited: “The museum as a communication<br />

system, then, depends<br />

on the non-verbal language <strong>of</strong> the<br />

objects and observable phenomena.<br />

It is primarily a visual language, and<br />

at times an aural or tactile language.<br />

So intense is its communicative power<br />

that ethical responsibility in its use<br />

must be a primary concern <strong>of</strong> the<br />

museum worker” (Cameron, 1968).<br />

3. More generally speaking, communication<br />

gradually became the<br />

driving force <strong>of</strong> museum operations<br />

towards the end <strong>of</strong> the 20 th century.<br />

This means that museums communicate<br />

in a specifi c way (using their own<br />

methods), but also by using all other<br />

communication techniques, possibly<br />

at the risk <strong>of</strong> investing less in what<br />

is most central to their work. Many<br />

museums – the largest ones – have<br />

a public relations department, or a<br />

“public programmes department”,<br />

which develops activities aimed at<br />

communicating to and reaching<br />

various sectors <strong>of</strong> the public that are<br />

more or less targeted, and involving<br />

them through traditional or innovative<br />

activities (events, gatherings,<br />

publications, extramural activities,<br />

etc.), In this context the very large<br />

sums invested by museums in their<br />

internet sites are a signifi cant part <strong>of</strong><br />

the museum’s communication logic.<br />

Consequences include the many digital<br />

exhibitions or cyber-exhibitions<br />

(a fi eld in which a museum may have<br />

genuine expertise), on-line catalogues,<br />

more or less sophisticated<br />

discussion forums, and forays into<br />

social networks (YouTube, Twitter,<br />

Facebook, etc.).<br />

4. The discussion regarding the<br />

communication methods used by the<br />

museum raises the question <strong>of</strong> transmission.<br />

The chronic lack <strong>of</strong> interactivity<br />

in museum communication has<br />

led us to ask ourselves how we can<br />

make the visitor more active, while<br />

seeking his participation (McLuhan<br />

and Parker 1969, 2008). We could,<br />

<strong>of</strong> course, remove the labels or even<br />

the story line so that the public could<br />

build their own rationale as they<br />

move through the exhibition, but<br />

this would not make the communication<br />

interactive. The only places<br />

where a degree <strong>of</strong> interactivity has<br />

been developed (such as the Palais de<br />

la Découverte, the Cité des sciences et<br />

de l’industrie in Paris, or the Exploratorium<br />

in San Francisco) seem closer<br />

to amusement parks that develop<br />

fun attractions. It appears nevertheless<br />

that the real task <strong>of</strong> the museum<br />

is closer to transmission, understood<br />

as unilateral communication over<br />

time so that each person can assimilate<br />

the cultural knowledge which<br />

confi rms his humanity and places<br />

him in society.<br />

CORRELATED: CULTURAL ACTION, EXHIBITION,<br />

EDUCATION, DISSEMINATION, INTERPRETATION, MEDIA,<br />

MEDIATION, TRANSMISSION, PUBLIC AWARENESS, PUBLIC<br />

RELATIONS.

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