Teller Skills Customer Service Fundamentals

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Counting Money • Separate currency/coin by denomination • Face bills face up, same direction • Inspect bills for doubles, counterfeit and mutilated suspects while arranging • Count largest denominations first • Count three times, and this will eliminate most errors • Use a “paylist” on teller machines or systems if available as you receive or dispense cash Verisure, Inc Be consistent on your routine! © Copyright 2006 by Pivotal Financial Resources 8
Counting Methods Denomination Used when counting aloud and use the bill value for the increment Ones Count the number of bills and multiply total count by the bill value Unit Verisure, Inc Assign unit to each bill, and then add a 0’s to the end. $100=10, $20=2, $10=1, etc © Copyright 2006 by Pivotal Financial Resources 9
Page 1 and 2: Webinar Series - T 401 Teller Skill
Page 3 and 4: Essential Qualities • People Skil
Page 5 and 6: Teller Toolkit Verisure, Inc • Wo
Page 7: Routine is the key 1. Greeting - al
Page 11 and 12: Causes of Mistakes D’oh! Verisure
Page 13 and 14: Teller Terminations Verisure, Inc M
Page 15 and 16: Servicing Statistics • 68%-78% of
Page 17 and 18: Difficult Situations Verisure, Inc
Page 19 and 20: Questions? Verisure, Inc © Copyrig
Page 21 and 22: Teller Money Handling and Balancing

Teller Skills Customer Service Fundamentals

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