Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
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Essential Qualities<br />
• People <strong>Skills</strong><br />
– Likes all types of people<br />
– Good listener & wants to please others<br />
– Considerate, patient and calm under pressure<br />
• Organizational <strong>Skills</strong><br />
– Keeps workplace neat and organized<br />
– Works accurately and quickly with numbers<br />
• Positive Attitude<br />
– Upbeat personality and rarely “down”<br />
– Smiles frequently<br />
– Leaves problems at home & perks others up<br />
• Professionalism<br />
– Practices professional grooming, demeanor &<br />
appearance. No offensive language used<br />
– Knowledgeable and accountable for actions<br />
Verisure, Inc<br />
© Copyright 2006 by Pivotal Financial Resources<br />
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