Teller Skills Customer Service Fundamentals

Teller Money Handling and Balancing Tips
Illegible numbers. This type of error is usually indicated when the difference is
1, 10, 100; 2,20,200; 3,30,300; or 5,50, and 500.
Misplaced digits or decimal points. Look for cash-in or cash-out tickets for
unusually high or low amounts, such as a cash-in for $1.20 instead of $120.00...
or $10,000.00 that should have been $100.00. Also look for odd differences,
such as $64.80 (entering $7.20 instead of $72.00)
Transpositions. With this type of error, the difference is ALWAYS evenly divided
by 9. For example, if $763.00 was entered as $736.00 the difference would be
$27.00 (9 times 3). A transposition is a number whose digits have been reversed.
The real amount was $63.00. The amount recorded was $36.00. The difference
is $27.00. Transposition errors can be spotted by dividing your differences by 9.
If your difference is evenly divisible by 9, and the digits add up to 9, chances are
you transposed a number somewhere. For example, if you punched 361 instead
of 316, the difference would be 45. 4+5 = 9 indicates that the digits were
punched in the wrong order. If your differences are any of the following numbers,
you may have transposed the digits listed below.
TRANSPOSITION DIFFERENCES
9 18 27 34 45 54 63 72 81
10-01 20-02 30-03 40-04 50-05 60-06 70-07 80-08 90-09
21-12 31-13 41-14 51-15 61-16 71-17 81-18 91-19
32-33 42-24 52-25 62-26 72-27 82-28
43-34 53-35 63-36 73-37 83-38 93-39
54-45 64-46 74-47 84-48 94-49
65-56 75-57 85-58 95-59
76-67 86-68 96-69
87-78 97-79
98-89
92-29
For example, if your difference is 45, look through your transactions to see if
you may have listed a 5 as a 50, or a 61 as a 16, or a 27 as a 72, etc. If your
difference was 450, look through your transactions to see if you listed a 720
as a 270, etc.
Errors in Recording Cash-Ins or Cash-Outs
These mistakes involve recording cash-ins as cash-outs (and vice versa) or
completely forgetting to record a cash-in or a cash-out slip. In the case of a
reversed entry, the difference is ALWAYS twice the amount of the transaction.
For example, if a $100.00 cash-rn was recorded as a $100.00 cash-out, your
drawer would be over by $200.00.
When a cash-in or cash-out is not recorded, the difference is equal to the amount
of the transaction. For example, if the $100.00 cash-in was never recorded, your
teller drawer would be over $100.00.
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