Teller Skills Customer Service Fundamentals

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Teller Money Handling and Balancing Tips Sample Transaction 2: Next, a customer hands you a checking deposit slip with three checks listed, totaling $780.00. He has also listed $300.00 in cash back, making his net deposit $480.00. He also hands you a savings deposit slip with $200.00 listed for deposit. To balance this transaction, you would use the debit-credit principle by adding the debits and credits as follows: Debits Credits Checks $780.00 Checking deposit slip $480.00 Savings deposit slip $200.00 Cash-Out ticket $100.00 Total: $780.00 Total: $780.00 Balancing Out At the end of each day as a teller, you will be required to “balance out.” This is sometimes called “settling “or “proving.” For purposes of this program, we will use the term balancing. Balancing is simply a way to make sure you can account for all the cash transactions you handle throughout the day. From the time you open your cash drawer to the moment you close your window, the cash and checks it contains are your responsibility. By balancing your drawer each afternoon, you verify how well you have fulfilled that daily trust. Balancing is based on a simple formula: Beginning Cash + Cash Taken In = Ending Cash + Cash Paid Out OR Beginning Cash + Cash Taken In - Cash Paid Out = Ending Cash According to this formula, if you take what is in your cash drawer at the beginning of the day, add all of the cash you take in and subtract all the cash you disburse that day, you should end up with the amount that Is in your cash drawer when you close it out. That’s called being in balance. To figure out whether or not you are in balance, every financial institution has its tellers follow a balancing procedure. This procedure can vary, depending on the bank where you work. At some banks, tellers write their figures on a sheet of paper called a balancing worksheet or a teller’s blotter. At others, tellers pull up a computer screen and work from it. Page - 5
Teller Money Handling and Balancing Tips Teller’s Sheet In order to help tellers like you organize the balancing process, many financial institutions use what is called a teller’s sheet. A sample teller’s sheet is shown for your reference. All teller’s sheets consist of two parts: o A part to record all the cash in the teller’s possession at the end of the day. o A part to record all their beginning cash, total records of cash-in and cash-out transactions, and ending cash. The debit-credit principle is used when balancing on the teller’s blotter. On the sample teller sheet, the top is where the teller records the closing cash balance by denomination. The bottom portionr is where the teller lists the beginning cash and the total of all cash taken in and cash paid out during the day. The totals on the top of the teller’s sheet should equal each bottom calculation (meaning the teller is in balance). If the two totals do not balance, then the teller has either a cash overage or shortage. If the credits are more than the debits, the teller has a cash overage. If the debits are more than the credits, the teller has a cash shortage. (The actual count is the official balance for the teller’s cash.) The entire balancing process should take you only a few minutes each day... unless there’s a balancing problem. Then you may be required to stay late to find the mistake. To help you avoid balancing problems, it’s important to understand what causes you to make mistakes in the first place. Mistakes can happen at any time. Although some situations increase the opportunity for you to make a mistake, it is important to remember that there is no single reason tellers make errors. Every transaction requires your concentration and organization. Page - 6
Page 1 and 2: Webinar Series - T 401 Teller Skill
Page 3 and 4: Essential Qualities • People Skil
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Teller Skills Customer Service Fundamentals

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