Teller Skills Customer Service Fundamentals

Teller Money Handling and Balancing Tips
Sample Transaction 2:
Next, a customer hands you a checking deposit slip with three checks listed, totaling
$780.00. He has also listed $300.00 in cash back, making his net deposit $480.00. He
also hands you a savings deposit slip with $200.00 listed for deposit.
To balance this transaction, you would use the debit-credit principle by adding the debits
and credits as follows:
Debits Credits
Checks $780.00 Checking deposit slip $480.00
Savings deposit slip $200.00
Cash-Out ticket $100.00
Total: $780.00 Total: $780.00
Balancing Out
At the end of each day as a teller, you will be required to “balance out.” This is
sometimes called “settling “or “proving.” For purposes of this program, we will use the
term balancing.
Balancing is simply a way to make sure you can account for all the cash transactions
you handle throughout the day. From the time you open your cash drawer to the moment
you close your window, the cash and checks it contains are your responsibility. By
balancing your drawer each afternoon, you verify how well you have fulfilled that daily
trust.
Balancing is based on a simple formula:
Beginning Cash + Cash Taken In = Ending Cash + Cash Paid Out
OR
Beginning Cash + Cash Taken In - Cash Paid Out = Ending Cash
According to this formula, if you take what is in your cash drawer at the beginning of the
day, add all of the cash you take in and subtract all the cash you disburse that day, you
should end up with the amount that Is in your cash drawer when you close it out. That’s
called being in balance.
To figure out whether or not you are in balance, every financial institution has its tellers
follow a balancing procedure. This procedure can vary, depending on the bank where
you work. At some banks, tellers write their figures on a sheet of paper called a
balancing worksheet or a teller’s blotter. At others, tellers pull up a computer screen and
work from it.
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