Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
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<strong>Teller</strong> Money Handling and Balancing Tips<br />
Regardless of which counting system is used, the key to effectively counting cash is to be<br />
consistent in the procedures you follow, stay alert, and emphasize accuracy over speed.<br />
COMMON BALANCING ERRORS<br />
Many tellers approach balancing with anticipation and fear. They are apprehensive that they<br />
won’t balance at the end of the day... that they will be over or short in cash.<br />
Balancing shouldn’t be a big deal, however. A teller actually balances with each and every cash<br />
transaction. If in each cash transaction the teller correctly counts the cash and correctly records<br />
the Cash-In or Cash-Out transaction, the drawer<br />
will automatically balance at the end of the day.<br />
View each cash transaction as a unit. To be assured of balancing, make sure each unit is done<br />
correctly throughout the day.<br />
Debit-Credit Principle<br />
<strong>Teller</strong>s can get confused if a customer wants to make several cash transactions at once.<br />
As a teller, however, you can easily make sure the transaction “balances” before the<br />
customer leaves your window using the debit-credit principle.<br />
The debit-credit principle is a simple bookkeeping principle used by all financial<br />
institutions. It states that in order to balance, the debits must equal the credits for each<br />
transaction. In order to use this principle, you must understand which items are debits<br />
and which are credits.<br />
Debits and credits are always identified as follows<br />
Debits Credits<br />
Cash-In tickets Cash-Out tickets<br />
Checks Deposit slips or tickets<br />
Withdrawal slips or tickets<br />
Sample Transaction 1:<br />
Assume, for example, that a customer hands you a deposit slip showing a total deposit<br />
of $250.00, with $50.00 in cash and a $200.00 check. You verify the cash, prepare a<br />
cash-in ticket for $50.00, and put the cash in your drawer.<br />
To balance this transaction, you would use the debit-credit principle by adding the debits<br />
and credits as follows:<br />
Debits Credits<br />
Cash-In ticket $50.00 Deposit slip $250.00<br />
Check $200.00<br />
Total: $250.00 Total: $250.00<br />
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