Teller Skills Customer Service Fundamentals

Teller Money Handling and Balancing Tips
Developing Routines to Stay Organized
Getting things set up properly is half the battle, but keeping them straight is just as important.
That is why it is necessary to develop good routines.
Consider this example... have you ever lost your keys and had to search all over the house? If
you had one place where you routinely put them, like in your purse or on a hook by the door, it
would not happen. If you followed your routine, you would never lose your keys.
It works the same way at the teller station. By developing and sticking with routines, you will
remain more organized and you will make fewer mistakes. For example, if you always pay out
coin first, you will be less likely to hand out the bills twice. Develop routines and stick with
them.
Counting Money
The ability to count money quickly and accurately is fundamental to your job, whether you’re
receiving money from customers or paying it out. You must develop a routine for counting
cash to stay accurate. Always count in the same order, using the same method to stay
accurate.
Whether you are counting $25 or $25,000, always;
1. Separate the currency by denomination.
2. Face bills so that all portraits face up and in the same direction.
3. Roll each bill between your fingers to locate any doubles (bills stuck together)... this
can be done as you arrange the bills.
4. Count in descending order.., counting the highest denomination first, then the next
highest denomination, and so on.
5. Count your cash three times. This will eliminate most counting errors.
Although these guidelines always apply, the counting system you use may vary depending on
the amount you’re counting and the type of transaction. There are three commonly used
counting systems.
The denomination system. This method is commonly used when counting aloud to
customers. With the denomination system, you can count and keep a cumulative total of
all denominations or count and total each denomination separately.
The ones system. This system is generally used when counting large amounts of cash,
when packaging currency, or taking in large deposits. Using this system, you count each
bill in a denomination as a “one” and then multiply the face value of the bills by the total
number of bills to value the total package.
The unit system. In this system, a unit value is assigned to each bill according to its
denomination. For example, a $100 bill would have a unit value of 10, a $20 bill a value
of 2, a $10 bill a value of 1, and so on. When counting with the unit system, a zero is
added to the final count to translate the units into dollars.
Page - 3