Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
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<strong>Teller</strong> Money Handling and Balancing Tips<br />
Keys Used to obtain your cash supply, to lock your cash drawer at your<br />
tellers station, to enter secured bank areas or to access locked<br />
equipment.<br />
Note: All of these items must be safe-guarded as they are valuable.<br />
Setting Up Your Cash Drawer<br />
Because of the large amounts of cash and the number of transactions you handle each day,<br />
you need to be organized and consistent in the way you arrange the contents of your cash<br />
drawer. Consistent organization will help you work more efficiently and minimize errors.<br />
There are many “correct” ways to arrange a cash drawer. Some financial institutions are<br />
quite specific in their policies... others allow tellers some flexibility to determine what works<br />
best for them.<br />
How you arrange your cash drawer may depend upon several factors... what side of the<br />
drawer you stand on, whether you are left or right-handed, and so on. Below are some<br />
guidelines to go by:<br />
o The money you use throughout the day must be easily accessible. Loose currency<br />
is usually kept in the front of the cash drawer, within easy reach. Loose coin is<br />
frequently kept in a coin dispenser or in a separate compartment in the cash drawer.<br />
o Separate bills and coins by denomination.<br />
o Face bills so that all portraits face up and in the same direction.<br />
o Arrange denominations by compartment from the highest to the lowest.<br />
o Keep packaged bills and coin separate from loose currency, m a separate drawer or<br />
in the back compartments of the cash drawer.<br />
o Keep mutilated currency and bait money separate from the rest of your working<br />
cash in your cash drawer.<br />
By following these general guidelines, you can quickly and accurately pay the coins and<br />
denominations you need for each transaction.<br />
Cash limits<br />
Financial institutions set limits on the total amount of cash in a teller’s cash supply ($10,000<br />
for example). These cash limits help reduce the security risks of having excess cash on hand<br />
and make your cash supply more manageable. Cash limits vary from teller to teller and bank<br />
to bank. Your cash drawer limit will depend on your particular institution’s circumstances and<br />
your specific responsibilities.<br />
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