Teller Skills Customer Service Fundamentals

Teller Money Handling and Balancing Tips
Keys Used to obtain your cash supply, to lock your cash drawer at your
tellers station, to enter secured bank areas or to access locked
equipment.
Note: All of these items must be safe-guarded as they are valuable.
Setting Up Your Cash Drawer
Because of the large amounts of cash and the number of transactions you handle each day,
you need to be organized and consistent in the way you arrange the contents of your cash
drawer. Consistent organization will help you work more efficiently and minimize errors.
There are many “correct” ways to arrange a cash drawer. Some financial institutions are
quite specific in their policies... others allow tellers some flexibility to determine what works
best for them.
How you arrange your cash drawer may depend upon several factors... what side of the
drawer you stand on, whether you are left or right-handed, and so on. Below are some
guidelines to go by:
o The money you use throughout the day must be easily accessible. Loose currency
is usually kept in the front of the cash drawer, within easy reach. Loose coin is
frequently kept in a coin dispenser or in a separate compartment in the cash drawer.
o Separate bills and coins by denomination.
o Face bills so that all portraits face up and in the same direction.
o Arrange denominations by compartment from the highest to the lowest.
o Keep packaged bills and coin separate from loose currency, m a separate drawer or
in the back compartments of the cash drawer.
o Keep mutilated currency and bait money separate from the rest of your working
cash in your cash drawer.
By following these general guidelines, you can quickly and accurately pay the coins and
denominations you need for each transaction.
Cash limits
Financial institutions set limits on the total amount of cash in a teller’s cash supply ($10,000
for example). These cash limits help reduce the security risks of having excess cash on hand
and make your cash supply more manageable. Cash limits vary from teller to teller and bank
to bank. Your cash drawer limit will depend on your particular institution’s circumstances and
your specific responsibilities.
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