Teller Skills Customer Service Fundamentals

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Resources <strong>Teller</strong> <strong>Skills</strong> material Verisure’s website www.verisure.net Verisure, Inc © Copyright 2006 by Pivotal Financial Resources 18
Questions? Verisure, Inc © Copyright 2006 by Pivotal Financial Resources 19
Page 1 and 2: Webinar Series - T 401 Teller Skill
Page 3 and 4: Essential Qualities • People Skil
Page 5 and 6: Teller Toolkit Verisure, Inc • Wo
Page 7 and 8: Routine is the key 1. Greeting - al
Page 9 and 10: Counting Methods Denomination Used
Page 11 and 12: Causes of Mistakes D’oh! Verisure
Page 13 and 14: Teller Terminations Verisure, Inc M
Page 15 and 16: Servicing Statistics • 68%-78% of
Page 17: Difficult Situations Verisure, Inc
Page 21 and 22: Teller Money Handling and Balancing

Teller Skills Customer Service Fundamentals

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