Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
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Servicing Statistics<br />
• 68%-78% of<br />
existing clients will<br />
change due to<br />
neglect or attitude<br />
of indifference<br />
• It costs 3-5 times<br />
more to attract a<br />
new customer or<br />
member over<br />
keeping existing<br />
ones<br />
Verisure, Inc<br />
• A dissatisfied<br />
person will tell 10<br />
or more people<br />
• A satisfied person<br />
rarely tells even 1<br />
person<br />
• <strong>Customer</strong>s or<br />
members may not<br />
tell you when they<br />
feel they are<br />
treated as they<br />
want or expect<br />
© Copyright 2006 by Pivotal Financial Resources<br />
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