Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
Teller Skills Customer Service Fundamentals
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Balancing Errors<br />
Verisure, Inc<br />
• Listing Errors – transaction or balancing<br />
• Transpositions – look for the “9” rule<br />
• Entry errors on cash tickets or ticket not<br />
made on transactions involving cash<br />
• Errors in transferring cash<br />
• Counting errors or incorrect listing on the<br />
daily cash balance sheet<br />
• Machine entry errors<br />
• Wrong starting/beginning balance<br />
• Errors in addition<br />
• The official balance is the actual cash!<br />
© Copyright 2006 by Pivotal Financial Resources<br />
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