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On with the show<br />
Karen Moss takes a look at what’s in<br />
store for the retail industry at this<br />
year’s Retail Business Technology<br />
Expo (RBTE). The event will take place<br />
at Earl’s Court 2 on Tuesday 12 and<br />
Wednesday 13 March<br />
Whether you want to find out about the latest innovations<br />
in retail technology, learn from industry experts<br />
and leading retailers in the show’s many seminars or<br />
enjoy a glass of champagne at the end of the day in the Wipro<br />
VIP room, there’s plenty to see and do at this year’s Retail Business<br />
Technology Expo (RBTE).<br />
RBTE will have over 200 free independent conference sessions<br />
and bite sized industry presentations covering all the<br />
hot topics such as NFC, Big Data, payments, bricks & clicks,<br />
integration, mobile, digital wallets, multi-channel and internationalisation.<br />
The sessions are selected to ensure that the content<br />
appeals to a broad range of job functions, so that there really is<br />
something for everyone including:<br />
Big Data, Predictive Analytics, and the Bottom Line – Dennis<br />
Klein, VP of loss prevention, Abercrombie & Fitch and Guy Yehiav,<br />
Profitect. In-Store Insights Enable Strategy to Target Browsers,<br />
Not Just Buyers – Tim Johnson, senior technical director, AT&T<br />
and Kevin Blackmore, Lighthaus.<br />
Monsoon: Even Our Best Customers Need a Nudge Sometimes!<br />
– Bilal Adham, online acquisition manager, Monsoon and<br />
Chris Sheen, SaleCycle. The Entertainer & Shutl: A Toy Story –<br />
Duncan Grant, director of multi-channel, The Entertainer and<br />
Tom Allason, Shutl.<br />
Mobility as a Service – João Gunther Amaral, head of innovation,<br />
Sonae Continente, Paulo Espregueira Magalhães,<br />
Tlantic and Francis Davis, X2 Computing Limited. The Role of<br />
Social Media and the ROI this can Bring a Retail Brand – Adam<br />
Stewart, marketing director, Rakuten’s Play.com and Richard<br />
Jones, engage services. Breaking Down Borders; How to Expand<br />
Internationally – Jon Lane, head of e-commerce, Surfdome and<br />
Seamus Whittington, ChannelAdvisor<br />
Best Practice in Card and Payments: the stories behind the<br />
winners of The Card & Payments Awards 2013 – Martin Fielding,<br />
CEO, The Card & Payments Awards. The Omni-channel customer<br />
and the new reality – Morris Pentel, chairman, Customer Experi-<br />
RBTE preview<br />
ence Foundation. The Untapped Potential of Foot Traffic Data<br />
and Conversion: a Multiplying Effect on Revenue Growth – Sarah<br />
Hawes, senior strategic merchandising manager, Godiva and<br />
Todd Starcevich, ShopperTrak.<br />
Service Stability and Business Continuity for your Connectivity<br />
is More Important Than Broadband Speed – Mark<br />
Ward, ICT service delivery and project manager, Anglia Regional<br />
Co-Operative and David Bongard, Europacom.net Ltd. Is Your<br />
Supply Chain Set Up For Global Expansion? – Craig Sears-Black,<br />
managing director, Manhattan Associates.<br />
Pushing Boundaries When Implementing Global Workforce<br />
Management Solutions – Jimmy Feely, international operations<br />
development director, Tesco and John Bailey, RedPrarie. Who’s<br />
Spending the IT Budget Now and What On? – Brian Hume, managing<br />
director, Martec International. Fresh Food Retail: How To<br />
Maintain Profitability Through Technology – Jonathan Key, fresh<br />
item management coordinator, Brookshire Grocery Company<br />
and Steve Loveridge, Applied Data Corporation.<br />
Making The Most of Multi-channel – Bringing The Web In Store<br />
– Sean Curtis, head of business marketing and brand partnerships,<br />
Land Securities and Alison Dodd, The Cloud. The A-Z<br />
Roadmap to Full Multi-channel Integration – Helen Slaven, senior<br />
vice president, retail, Micros. Adapting Retail Technology to the<br />
World of Digital Mobility – Björn Weber, research director, retail<br />
technology, Planet Retail.<br />
Also Available on the High Street... The Expectations of the<br />
Digital Consumer – Andrew McClelland, managing director, IMRG.<br />
BT for Retail – connecting retail to a better future. BT Global<br />
Services panel session – Chair – Jim Spittle, FCILT. Interacting<br />
with the Mobile Consumer – it’s so much more than card<br />
payments - Nick Rudd, head of loyalty services, Weve and Jon<br />
Worley, director of business development – customer interaction,<br />
The Logic Group.<br />
True Retail Business Apps – the productivity booster in the<br />
hands of operations and shop staff – Simon Kerry, CIO, Charles<br />
Tyrwhitt Shirts and Yousaf Shah, managing director, DataTherapy<br />
Ltd.<br />
RS<br />
February - March 2013 RS 13
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