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On with the show Karen Moss takes a look at what’s in store for the retail industry at this year’s Retail Business Technology Expo (RBTE). The event will take place at Earl’s Court 2 on Tuesday 12 and Wednesday 13 March Whether you want to find out about the latest innovations in retail technology, learn from industry experts and leading retailers in the show’s many seminars or enjoy a glass of champagne at the end of the day in the Wipro VIP room, there’s plenty to see and do at this year’s Retail Business Technology Expo (RBTE). RBTE will have over 200 free independent conference sessions and bite sized industry presentations covering all the hot topics such as NFC, Big Data, payments, bricks & clicks, integration, mobile, digital wallets, multi-channel and internationalisation. The sessions are selected to ensure that the content appeals to a broad range of job functions, so that there really is something for everyone including: Big Data, Predictive Analytics, and the Bottom Line – Dennis Klein, VP of loss prevention, Abercrombie & Fitch and Guy Yehiav, Profitect. In-Store Insights Enable Strategy to Target Browsers, Not Just Buyers – Tim Johnson, senior technical director, AT&T and Kevin Blackmore, Lighthaus. Monsoon: Even Our Best Customers Need a Nudge Sometimes! – Bilal Adham, online acquisition manager, Monsoon and Chris Sheen, SaleCycle. The Entertainer & Shutl: A Toy Story – Duncan Grant, director of multi-channel, The Entertainer and Tom Allason, Shutl. Mobility as a Service – João Gunther Amaral, head of innovation, Sonae Continente, Paulo Espregueira Magalhães, Tlantic and Francis Davis, X2 Computing Limited. The Role of Social Media and the ROI this can Bring a Retail Brand – Adam Stewart, marketing director, Rakuten’s Play.com and Richard Jones, engage services. Breaking Down Borders; How to Expand Internationally – Jon Lane, head of e-commerce, Surfdome and Seamus Whittington, ChannelAdvisor Best Practice in Card and Payments: the stories behind the winners of The Card & Payments Awards 2013 – Martin Fielding, CEO, The Card & Payments Awards. The Omni-channel customer and the new reality – Morris Pentel, chairman, Customer Experi- RBTE preview ence Foundation. The Untapped Potential of Foot Traffic Data and Conversion: a Multiplying Effect on Revenue Growth – Sarah Hawes, senior strategic merchandising manager, Godiva and Todd Starcevich, ShopperTrak. Service Stability and Business Continuity for your Connectivity is More Important Than Broadband Speed – Mark Ward, ICT service delivery and project manager, Anglia Regional Co-Operative and David Bongard, Europacom.net Ltd. Is Your Supply Chain Set Up For Global Expansion? – Craig Sears-Black, managing director, Manhattan Associates. Pushing Boundaries When Implementing Global Workforce Management Solutions – Jimmy Feely, international operations development director, Tesco and John Bailey, RedPrarie. Who’s Spending the IT Budget Now and What On? – Brian Hume, managing director, Martec International. Fresh Food Retail: How To Maintain Profitability Through Technology – Jonathan Key, fresh item management coordinator, Brookshire Grocery Company and Steve Loveridge, Applied Data Corporation. Making The Most of Multi-channel – Bringing The Web In Store – Sean Curtis, head of business marketing and brand partnerships, Land Securities and Alison Dodd, The Cloud. The A-Z Roadmap to Full Multi-channel Integration – Helen Slaven, senior vice president, retail, Micros. Adapting Retail Technology to the World of Digital Mobility – Björn Weber, research director, retail technology, Planet Retail. Also Available on the High Street... The Expectations of the Digital Consumer – Andrew McClelland, managing director, IMRG. BT for Retail – connecting retail to a better future. BT Global Services panel session – Chair – Jim Spittle, FCILT. Interacting with the Mobile Consumer – it’s so much more than card payments - Nick Rudd, head of loyalty services, Weve and Jon Worley, director of business development – customer interaction, The Logic Group. True Retail Business Apps – the productivity booster in the hands of operations and shop staff – Simon Kerry, CIO, Charles Tyrwhitt Shirts and Yousaf Shah, managing director, DataTherapy Ltd. RS February - March 2013 RS 13