Letter guide - Australia Post
Letter guide - Australia Post
Letter guide - Australia Post
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Address your mail<br />
correctly to avoid unnecessary delays.<br />
Don’t forget the other letter boxes!<br />
<strong>Post</strong>code Squares help speed up your hand addressed letters<br />
8833731<br />
<strong>Post</strong> Guide – <strong>Letter</strong> <strong>Post</strong> & Electronic Mail within <strong>Australia</strong><br />
<strong>Post</strong> Guide<br />
<strong>Letter</strong> <strong>Post</strong> & Electronic Mail within <strong>Australia</strong><br />
November 2005<br />
ABN 28 864 970 579
<strong>Letter</strong> <strong>Post</strong> Guide 1<br />
<strong>Australia</strong> <strong>Post</strong> Headquarters<br />
GPO Box 1777<br />
MELBOURNE VIC 3001<br />
LETTER POST GUIDE NOVEMBER 2005<br />
Amendment 2005/1L<br />
Authorised by A Robinson, Group Manager <strong>Letter</strong>s, <strong>Australia</strong> <strong>Post</strong> Headquarters<br />
Purpose<br />
The <strong>Letter</strong> <strong>Post</strong> Guide contains the standards of the <strong>Australia</strong>n <strong>Post</strong>al Corporation regarding <strong>Letter</strong><br />
<strong>Post</strong> services within <strong>Australia</strong>. The <strong>Letter</strong> <strong>Post</strong> Guide is revised and published periodically.<br />
Terms and conditions of service<br />
Under the <strong>Australia</strong>n <strong>Post</strong>al Corporation Act 1989, the Board of the <strong>Australia</strong>n <strong>Post</strong>al Corporation<br />
determines the terms and conditions that apply to postal services. Terms and conditions are<br />
contained in the <strong>Australia</strong> <strong>Post</strong> Terms and Conditions (APT&C) and Determination of <strong>Post</strong>age<br />
Charges (Rates Determination), which are available on the Internet at<br />
http://www.auspost.com.au/misc/terms.asp.<br />
Disclaimer<br />
Although <strong>Australia</strong> <strong>Post</strong> has made every effort to ensure the accuracy of the contents of this <strong>Post</strong><br />
Guide at the time of publication, <strong>Australia</strong> <strong>Post</strong> makes no warranty, guarantee or representation<br />
regarding the correctness, completeness, reliability, suitability or accuracy of this <strong>Post</strong> Guide. The<br />
information in this <strong>Post</strong> Guide may be revised at any time and services may be modified, added to or<br />
withdrawn without notice. Up-to-date information can be obtained from any post office. <strong>Australia</strong><br />
<strong>Post</strong> shall not be liable to any person, whether a purchaser of this <strong>Post</strong> Guide or not, for any loss or<br />
damage of any kind whatsoever arising from any errors or omissions in this <strong>Post</strong> Guide or from<br />
reliance placed upon all or any part of the contents of this <strong>Post</strong> Guide.<br />
Instructions<br />
Please file this <strong>Letter</strong> <strong>Post</strong> Guide within the <strong>Post</strong> Guides cover as it contains references to other <strong>Post</strong><br />
Guides in the series. Other current <strong>Post</strong> Guides are:<br />
♦ General <strong>Post</strong> Guide Amendment No. 04/1G<br />
♦ Parcel <strong>Post</strong> Guide Amendment No. 2005/1P<br />
♦ International <strong>Post</strong> Guide Amendment No. 04/1Φ<br />
♦ Dangerous & Prohibited Goods and Packaging <strong>Post</strong> Guide Amendment No. 2005/1D<br />
♦ <strong>Post</strong> Guide Index Issue No. 4<br />
ABN 28864 970 579<br />
November 2005
2 <strong>Letter</strong> <strong>Post</strong> Guide<br />
Addressing and distribution requests<br />
Change of<br />
address<br />
New <strong>Post</strong> Guide<br />
subscriptions<br />
Additional<br />
copies of <strong>Post</strong><br />
Guide<br />
Editorial suggestions<br />
Is any<br />
information not<br />
clear or<br />
confusing?<br />
Have you found<br />
a mistake such<br />
as a misspelled<br />
or incorrect<br />
word?<br />
Do you find this<br />
Directory easy<br />
to use? Can you<br />
easily find what<br />
you need?<br />
Have you any<br />
suggestions for<br />
improving this<br />
<strong>Post</strong> Guide?<br />
November 2005<br />
Copy the order form at the back page of this <strong>Post</strong><br />
Guide and send the completed copy to:<br />
<strong>Post</strong> Guide<br />
POSTlogistics<br />
48-62 Pound Road West<br />
DANDENONG SOUTH VIC 3175.<br />
Or send a facsimile of the form to:<br />
(03) 9887 1033.<br />
Or email Kaye.MacNee@auspost.com.au<br />
We aim to make this <strong>Post</strong> Guide:<br />
♦ easy to use<br />
♦ easy to read<br />
♦ accurate and complete.<br />
We welcome ideas from all <strong>Australia</strong> <strong>Post</strong> staff<br />
and customers that will help us in this aim.<br />
Send your comments, suggestions, brickbats or<br />
bouquets to:<br />
Editor<br />
<strong>Post</strong> Guide<br />
<strong>Australia</strong> <strong>Post</strong> HQ<br />
GPO Box 1777<br />
MELBOURNE VIC 3001<br />
or send a fax to (03) 9204 7891.<br />
Or email Romain.Vula@auspost.com.au<br />
Please include references to page numbers,<br />
where appropriate.<br />
Also, let us know how to contact you, as we will<br />
acknowledge all contributions.<br />
Many thanks.<br />
Editor<br />
<strong>Post</strong> Guide.
<strong>Letter</strong> <strong>Post</strong> Guide 3<br />
Table of Contents<br />
How to use this <strong>Post</strong> Guide.................................................................................... 5<br />
Section 1 – Summary of allowable <strong>Letter</strong> <strong>Post</strong> service combinations .......... 6<br />
L1.1 – Summary of Article Characteristics by Service ......................................................6<br />
Section 2 – <strong>Letter</strong> <strong>Post</strong> – Weight, size, contents ................................................. 8<br />
L2.1 – <strong>Letter</strong>s – General ...................................................................................................8<br />
L2.2 – Small <strong>Letter</strong>............................................................................................................8<br />
L2.2.1 – Recommended sizes – Small <strong>Letter</strong>..............................................................9<br />
L2.2.2 – Sealing of envelopes .....................................................................................9<br />
L2.2.3 – Other characteristics of a Small <strong>Letter</strong> envelope ...........................................9<br />
L2.3 – Large <strong>Letter</strong>............................................................................................................9<br />
L2.3.1 – Recommended sizes – Large <strong>Letter</strong>..............................................................9<br />
L2.3.2 – Sealing of envelopes .....................................................................................9<br />
L2.3.3 – Other characteristics of a Large <strong>Letter</strong> envelope...........................................9<br />
L2.4 – Seasonal Greeting Card.......................................................................................10<br />
L2.5 – Preparation of <strong>Letter</strong> <strong>Post</strong> mail.............................................................................10<br />
L2.5.1 – Contents of a Small <strong>Letter</strong> ...........................................................................10<br />
Section 3 – <strong>Letter</strong> <strong>Post</strong> Services ......................................................................... 11<br />
L3.1 – Ordinary <strong>Letter</strong> <strong>Post</strong>.............................................................................................11<br />
L3.1.1 – Lodgement ..................................................................................................11<br />
L3.1.2 – Delivery timetable........................................................................................11<br />
L3.1.3 – <strong>Post</strong>age prepaid envelopes .........................................................................12<br />
L3.2 – Express <strong>Post</strong>........................................................................................................13<br />
L3.2.1 – Supplementary services ..............................................................................13<br />
L3.2.2 – Service combinations with Express <strong>Post</strong> .....................................................13<br />
L3.2.3 – The Express <strong>Post</strong> guarantee .......................................................................13<br />
L3.2.4 – Express <strong>Post</strong> contents.................................................................................13<br />
L3.2.5 – Valuable items.............................................................................................13<br />
L3.2.6 – Express <strong>Post</strong> prepaid envelopes .................................................................14<br />
L3.2.7 – Lodgement methods and times ...................................................................14<br />
L3.2.8 – Delivery .......................................................................................................14<br />
L3.2.9 – The Express <strong>Post</strong> interstate network ...........................................................15<br />
L3.2.10 – The Express <strong>Post</strong> intrastate networks .......................................................15<br />
L3.3 – Registered <strong>Post</strong>....................................................................................................16<br />
L3.3.1 – Supplementary services and service combinations.....................................16<br />
L3.3.2 – Articles that you should always send by Registered <strong>Post</strong>............................16<br />
L3.3.3 – Articles not accepted in Registered <strong>Post</strong> .....................................................16<br />
L3.3.4 – Proof of posting ...........................................................................................16<br />
L3.3.5 – Proof of delivery...........................................................................................16<br />
L3.3.6 – Registered <strong>Post</strong> lodgement document.........................................................17<br />
L3.3.7 – Registered <strong>Post</strong> prepaid envelopes.............................................................17<br />
L3.3.8 – Registered <strong>Post</strong> prepaid labels....................................................................17<br />
L3.3.9 – Registered <strong>Post</strong> imprint ...............................................................................17<br />
L3.3.10 – Enquiries ...................................................................................................17<br />
Section 4 – Supplementary Services .................................................................. 18<br />
L4.1 – Insurance to $5000 ..............................................................................................18<br />
L4.2 – Delivery Confirmation...........................................................................................18<br />
L4.3 – Person-to-Person delivery....................................................................................19<br />
Section 5 – Special Services................................................................................ 20<br />
L5.1 – Articles for the blind..............................................................................................20<br />
L5.2 – Unaddressed Mail Service (UMS) ........................................................................24<br />
L5.3 – Reply Paid service ...............................................................................................25<br />
November 2005
4 <strong>Letter</strong> <strong>Post</strong> Guide<br />
Section 6 – Bulk <strong>Letter</strong> services.......................................................................... 29<br />
L6.1 – Bulk <strong>Letter</strong> sizes and weights...............................................................................29<br />
L6.2 – Local Delivery Service to country areas ...............................................................30<br />
L6.3 – Print <strong>Post</strong> .............................................................................................................32<br />
L6.4 – PreSort <strong>Letter</strong> Service..........................................................................................35<br />
L6.5 – Charity Mail ..........................................................................................................39<br />
L6.6 – Clean Mail ............................................................................................................40<br />
L6.7 – Impact Mail...........................................................................................................41<br />
Section 7 – Electronic mail services ................................................................... 42<br />
L7.1 – Introduction to Electronic Mail ..............................................................................42<br />
L7.2 – EDI<strong>Post</strong>................................................................................................................42<br />
L7.3 – <strong>Letter</strong>gram............................................................................................................43<br />
L7.4 – Fax<strong>Post</strong>................................................................................................................44<br />
Section 8 – <strong>Letter</strong> <strong>Post</strong> – General Provisions .................................................... 46<br />
L8.1 – Scope of the <strong>Letter</strong> <strong>Post</strong>.......................................................................................46<br />
L8.1.1 – Definition of <strong>Australia</strong>...................................................................................46<br />
L8.1.2 – Definition of same State within <strong>Australia</strong> .....................................................46<br />
L8.2 – Methods of payment of postage...........................................................................47<br />
L8.2.1 – <strong>Post</strong>age stamps...........................................................................................47<br />
L8.2.2 – Summary of ways of paying postage...........................................................47<br />
L8.3 – <strong>Post</strong>-boxes ...........................................................................................................47<br />
L8.4 – Acceptance of mail by postal delivery officers......................................................47<br />
L8.5 – Prohibitions ..........................................................................................................48<br />
L8.6 – Change-of-address and holding service...............................................................48<br />
L8.7 – Unclaimed, undeliverable, refused mail ...............................................................48<br />
L8.8 – Withdrawal from the post .....................................................................................48<br />
L8.9 – Compensation and insurance ..............................................................................48<br />
L8.10 – Enquiries and complaints ...................................................................................49<br />
Section 9 – <strong>Letter</strong> <strong>Post</strong> specifications ................................................................ 50<br />
L9.1 – Envelopes ............................................................................................................50<br />
L9.2 – <strong>Post</strong>cards .............................................................................................................55<br />
L9.3 – Plastic wrapping and covers ................................................................................57<br />
L9.4 – Paper wrappers....................................................................................................57<br />
L9.5 – Zip-fastened envelopes........................................................................................58<br />
L9.6 – Self-mailers ..........................................................................................................58<br />
Section 10 – Correct Addressing Standards ...................................................... 59<br />
L10.1 – What is correct addressing?...............................................................................59<br />
L10.2 – Address Layout on Envelopes ...........................................................................62<br />
L10.3 – Incorrect addressing...........................................................................................73<br />
L10.4 – Sender’s return address.....................................................................................73<br />
Section 11 – Articles that <strong>Australia</strong> <strong>Post</strong> may refuse to carry .......................... 74<br />
D11.1 – General principles .............................................................................................74<br />
D11.2 – <strong>Post</strong>age stamps and postage meter impressions..............................................74<br />
D11.3 – Words or symbols likely to delay or misdirect ...................................................74<br />
D11.4 – Envelopes or wrappings ....................................................................................74<br />
D11.5 – Addressing ........................................................................................................74<br />
Index ....................................................................................................................... 75<br />
Order Form/Change of address/Replacement Guides ................................. 78/79<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 5<br />
How to use this <strong>Post</strong> Guide<br />
This <strong>Post</strong> Guide contains detailed reference material about the <strong>Letter</strong> <strong>Post</strong> services from <strong>Australia</strong><br />
<strong>Post</strong>.<br />
To help you go directly to the right place, we show here the most common questions you ask and the<br />
quick way to find the right answers.<br />
A numeric reference, for example L1.1.1, refers to the section number in this <strong>Post</strong> Guide. A<br />
reference in italics, for example <strong>Post</strong> Charges Booklet (8833665), refers to another <strong>Australia</strong> <strong>Post</strong><br />
publication or document. The number that follows is the <strong>Australia</strong> <strong>Post</strong> inventory reference.<br />
All details of <strong>Letter</strong> <strong>Post</strong> charges are in <strong>Post</strong> Charges Booklet (8833665).<br />
Before you file this <strong>Post</strong> Guide, take a little time to understand the way it structures its information.<br />
This will save time later when you need to find something in a hurry.<br />
What can I send in<br />
the <strong>Letter</strong> <strong>Post</strong>?<br />
How big?<br />
How heavy?<br />
What services can I use?<br />
How long to deliver?<br />
How much<br />
does the<br />
service cost?<br />
Can I insure the<br />
letter or confirm<br />
delivery?<br />
Are any special<br />
services<br />
available?<br />
What about<br />
bulk mail?<br />
What about<br />
e-mail?<br />
What rules apply to<br />
the <strong>Letter</strong> <strong>Post</strong>?<br />
What if I have<br />
other queries?<br />
Refer to the<br />
<strong>Post</strong> Charges<br />
Booklet<br />
Refer to<br />
Section 6<br />
Refer to<br />
Section 7<br />
Small <strong>Letter</strong> L2.2<br />
Large <strong>Letter</strong> L2.3<br />
Seasonal Greeting Card L2.4<br />
Preparation of <strong>Letter</strong> <strong>Post</strong> mail L2.5<br />
Ordinary <strong>Letter</strong> <strong>Post</strong> L3.1<br />
Express <strong>Post</strong> L3.2<br />
Registered <strong>Post</strong> L3.3<br />
Insurance to $5000 L4.1<br />
Delivery confirmation L4.2<br />
Person-to-person delivery L4.3<br />
Articles for the blind L5.1<br />
Unaddressed Mail Service L5.2<br />
Reply Paid L5.3<br />
For the general <strong>Letter</strong> <strong>Post</strong> rules, refer to<br />
Section 8.<br />
For the physical specifications of envelopes<br />
and other articles carried in the <strong>Letter</strong> <strong>Post</strong>,<br />
refer to Section 9.<br />
For correct addressing standards, refer to<br />
Section 10.<br />
Check:<br />
• the Table of Contents on page 3<br />
• the Index on page 75.<br />
If you cannot find what you need:<br />
• telephone 13 13 18.<br />
November 2005
6 <strong>Letter</strong> <strong>Post</strong> Guide<br />
SECTION 1 –SUMMARY OF ALLOWABLE LETTER POST<br />
SERVICE COMBINATIONS<br />
Registered <strong>Post</strong> may be used with Clean Mail, PreSort <strong>Letter</strong> Service, Charity Mail, Local Delivery<br />
Service and Pre Paid envelopes.<br />
L1.1 – Summary of Article Characteristics by Service<br />
L1.1.1 – Ordinary <strong>Post</strong><br />
Height (mm)<br />
Length (mm)<br />
November 2005<br />
Small <strong>Letter</strong> Ordinary <strong>Post</strong> Large <strong>Letter</strong> Ordinary <strong>Post</strong><br />
Min - -<br />
Max 130 260<br />
Min - -<br />
Max 240 360<br />
Thickness (mm) 5 20<br />
Weight (gms) 250 500<br />
Ratio (Height x Length) - -<br />
Plastic Wrapping Yes Yes<br />
Address Conditions Preferred Preferred<br />
L1.1.2 – Clean Mail<br />
Height (mm)<br />
Length (mm)<br />
Small Small Plus<br />
Min 88 88<br />
Max 130 162<br />
Min 138 138<br />
Max 240 240<br />
Thickness (mm) 5 5<br />
Weight (gms) 125 125<br />
Ratio (Height x Length) 1:1.414 1:1.414<br />
Plastic Wrapping No No<br />
Address Conditions Yes Yes
<strong>Letter</strong> <strong>Post</strong> Guide 7<br />
L1.1.3 – PreSort<br />
Height (mm)<br />
Length (mm)<br />
Small Small Plus Medium Large<br />
Min 88 88 - -<br />
Max 130 162 180 260<br />
Min 138 138 - -<br />
Max 240 240 260 360<br />
Thickness (mm) 5 5 20 20<br />
Weight (gms) 125 125 250 500<br />
Ratio (Height x Length) 1:1.200 1:1.200 1:1 1:1<br />
Plastic Wrapping Yes* Yes* Yes Yes<br />
Address Conditions Yes Yes Yes Yes<br />
*Conditions apply refer to relevant Product Guide for full details<br />
L1.1.4 – Print <strong>Post</strong><br />
Height (mm)<br />
Length (mm)<br />
Small Large Other<br />
Min 88 - -<br />
Max 130 260 260<br />
Min 138 - -<br />
Max 240 360 360<br />
Thickness (mm) 5 20 20<br />
Weight (gms) 125 500 1000<br />
Ratio (Height x Length) 1:1.200 1:1 1:1<br />
Plastic Wrapping Yes* Yes Yes<br />
Address Conditions Yes Yes Yes<br />
*Conditions apply refer to relevant Product Guide for full details<br />
L1.1.5 – Impact Mail<br />
Height (mm)<br />
Length (mm)<br />
Small Small Plus<br />
Min 88 -<br />
Max 130 162<br />
Min 138 -<br />
Max 240 240<br />
Thickness (mm) 5 5<br />
Weight (gms) 125 125<br />
November 2005
8 <strong>Letter</strong> <strong>Post</strong> Guide<br />
SECTION 2 – LETTER POST – WEIGHT, SIZE, CONTENTS<br />
L2.1 – <strong>Letter</strong>s – General<br />
A <strong>Letter</strong> is a rectangular article with a length, a width, a thickness, and a weight.<br />
Width<br />
November 2005<br />
Length<br />
There are two letter sizes for the Ordinary <strong>Letter</strong> service:<br />
♦ a Small <strong>Letter</strong><br />
♦ a Large <strong>Letter</strong><br />
Bulk <strong>Letter</strong> services use different terminology to allow a wider range of differential pricing. Refer to<br />
L6.1 – Bulk <strong>Letter</strong> sizes and weights.<br />
L2.2 – Small <strong>Letter</strong><br />
A Small <strong>Letter</strong> conforms to the limits shown below. Any article with any measurement outside these<br />
limits is not a Small <strong>Letter</strong> – it is either a Large <strong>Letter</strong> or a Parcel and attracts the appropriate post<br />
charge. For Bulk <strong>Letter</strong> services the limits are different. Refer to L6.1 – Bulk <strong>Letter</strong> sizes and<br />
weights.<br />
Dimension Maximum<br />
Length<br />
Width<br />
Thickness<br />
Weight<br />
240 mm<br />
130 mm<br />
5 mm<br />
250 grams<br />
Minimum length of a Small <strong>Letter</strong><br />
<strong>Australia</strong> <strong>Post</strong> strongly recommends that a Small <strong>Letter</strong> is distinctly oblong in shape. Articles with a<br />
ratio less than 1.414 (length/width) may require manual processing.
<strong>Letter</strong> <strong>Post</strong> Guide 9<br />
L2.2.1 – Recommended sizes – Small <strong>Letter</strong><br />
Within the specified limits for a Small <strong>Letter</strong>, some envelope sizes are more suitable for machine<br />
processing than others are. <strong>Australia</strong> <strong>Post</strong> encourages the use of the following five envelope sizes, as<br />
these lead to quick and efficient mail sorting.<br />
11B 90 mm × 145 mm<br />
DL 110 mm × 220 mm<br />
C6 114 mm × 162 mm<br />
DLE 115 mm × 225 mm<br />
DLX 120 mm × 235 mm<br />
The DL and C6 sizes are international standard sizes, recommended by the International<br />
Organisation for Standardisation (ISO).<br />
L2.2.2 – Sealing of envelopes<br />
Sealing of Small <strong>Letter</strong>s is strongly recommended. If posted unsealed, the opening must not exceed<br />
88 mm.<br />
L2.2.3 – Other characteristics of a Small <strong>Letter</strong> envelope<br />
For other characteristics of a Small <strong>Letter</strong> envelope – such as colour, strength, porosity,<br />
luminescence, window panels, and so on – refer to L9.1 – Envelope specifications.<br />
L2.3 – Large <strong>Letter</strong><br />
A Large <strong>Letter</strong> is rectangular, conforms to the limits shown below, and is not a Small <strong>Letter</strong>. Any<br />
article with any measurement that exceeds these limits is not a Large <strong>Letter</strong> – it is a Parcel. For Bulk<br />
<strong>Letter</strong> services the limits are different. Refer to L6.1 – Bulk <strong>Letter</strong> sizes and weights.<br />
Dimension Maximum<br />
Length 360 mm<br />
Width 260 mm<br />
Thickness 20 mm<br />
Weight 500 grams<br />
L2.3.1 – Recommended sizes – Large <strong>Letter</strong><br />
<strong>Australia</strong> <strong>Post</strong> encourages the use of the following five envelope sizes, as these lead to quick and<br />
efficient mail sorting. The envelope opening is the second dimension.<br />
C5<br />
B5<br />
C4<br />
B4<br />
B6/C4<br />
162 mm × 229 mm<br />
176 mm × 250 mm<br />
229 mm × 324 mm<br />
250 mm × 353 mm<br />
125 mm × 324 mm – Recommended for legal documents<br />
All sizes are international standard sizes, recommended by the International Organisation for<br />
Standardisation (ISO).<br />
L2.3.2 – Sealing of envelopes<br />
Sealing of Large <strong>Letter</strong>s is strongly recommended. If posted unsealed, the opening must not exceed<br />
88 mm.<br />
L2.3.3 – Other characteristics of a Large <strong>Letter</strong> envelope<br />
For other characteristics of a Large <strong>Letter</strong> envelope – such as colour, strength, porosity,<br />
luminescence, window panels, and so on – refer to L9.1 – Envelope specifications.<br />
November 2005
10 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L2.4 – Seasonal Greeting Card<br />
Senders may enclose a Seasonal Greeting Card in a sealed Small or Large <strong>Letter</strong> envelope endorsed<br />
CARD ONLY. The endorsement must be in the top left of the front of the envelope. During<br />
November and December, Small and Large Seasonal Greeting Cards attract a special post charge<br />
(max weight 125g). Refer to the <strong>Post</strong> Charges Booklet (8833665).<br />
L2.5 – Preparation of <strong>Letter</strong> <strong>Post</strong> mail<br />
Small <strong>Letter</strong>s and Large <strong>Letter</strong>s must be prepared for the mail so that:<br />
♦ any person handling the <strong>Letter</strong> cannot be injured<br />
♦ equipment and vehicles (particularly aircraft) cannot be damaged during processing and carriage<br />
♦ the letter’s contents cannot escape and cause damage to other postal articles<br />
♦ the letter’s contents are protected against loss or damage by the inevitable stresses of high-speed<br />
machine processing and carriage through the post.<br />
For details of how to prepare articles for the mail, refer to Dangerous and Prohibited Goods and<br />
Packaging <strong>Post</strong> Guide.<br />
L2.5.1 – Contents of a Small <strong>Letter</strong><br />
Small <strong>Letter</strong>s should not contain stiff objects such as bottle tops, pens or pencils, computer diskettes,<br />
and so on. High-speed machine processing could damage such objects, or the objects could damage<br />
other letters.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 11<br />
SECTION 3 – LETTER POST SERVICES<br />
L3.1 – Ordinary <strong>Letter</strong> <strong>Post</strong><br />
This section describes the service for Small <strong>Letter</strong>s and Large <strong>Letter</strong>s that do not use the Express<br />
<strong>Post</strong> or the Registered <strong>Post</strong> services. The Ordinary <strong>Post</strong> service provides:<br />
♦ easy lodgement at street post-boxes or over the counter<br />
♦ carriage by air where an air service is available and is necessary to meet delivery timetables<br />
♦ full customer service back-up<br />
♦ optional use of postage prepaid envelopes<br />
♦ account facilities available under certain circumstances – refer to L8.2 – Methods of payment of<br />
postage.<br />
♦ supplementary and special service options to meet all mailing needs – refer to<br />
L4 – Supplementary Services, L5 – Special Services, and L6 – Bulk <strong>Letter</strong> Services.<br />
<strong>Post</strong> charges<br />
<strong>Post</strong> charges for the Ordinary <strong>Letter</strong> <strong>Post</strong> are in the <strong>Post</strong> Charges Booklet (8833665).<br />
L3.1.1 – Lodgement<br />
You may lodge letters for carriage in the Ordinary <strong>Post</strong>:<br />
♦ in any of the over 15,000 street post boxes around <strong>Australia</strong>, provided the appropriate postage is<br />
prepaid and any necessary postage stamps attached<br />
♦ over the counter at any of the more than 4000 offices of <strong>Australia</strong> <strong>Post</strong> around <strong>Australia</strong>.<br />
L3.1.2 – Delivery timetable<br />
The table shows the delivery timetable for Ordinary <strong>Post</strong> within <strong>Australia</strong>.<br />
If lodged for delivery… the delivery day<br />
Within the metropolitan area of<br />
the same State capital city<br />
Within the same regional city or<br />
town and environs<br />
Between the metropolitan areas<br />
of different State capital cities<br />
Between the metropolitan area<br />
of a State capital city and a<br />
country location<br />
within the same State is…<br />
next business day after<br />
lodgement day<br />
next business day after<br />
lodgement day<br />
the delivery day<br />
to another State is…<br />
not applicable<br />
next business day after<br />
lodgement day only for towns in<br />
different States that share a<br />
State boundary – such as<br />
Albury/Wodonga or<br />
Canberra/Queanbeyan<br />
not applicable second business day after<br />
lodgement day<br />
second business day after<br />
lodgement day<br />
Between country locations second business day after<br />
lodgement day<br />
third business day after<br />
lodgement day<br />
fourth business day after<br />
lodgement day<br />
Other States<br />
For the purpose of the delivery timetable, the Territories of ACT and NT are each a distinct State.<br />
For charging purposes, ACT is part of NSW.<br />
November 2005
12 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L3.1.3 – <strong>Post</strong>age prepaid envelopes<br />
<strong>Post</strong>age prepaid envelopes provide:<br />
♦ a single price that includes the envelope and prepaid carriage by Ordinary <strong>Post</strong> to anywhere in<br />
<strong>Australia</strong> – refer to the <strong>Post</strong> Charges Booklet (8833665)<br />
♦ carriage by air, where an air service is available and necessary to meet the delivery timetable<br />
♦ retention of validity despite any future postage increases<br />
♦ discounts for bulk purchase<br />
♦ optionally, the sender’s details and messages, such as a company logo, printed on the envelopes.<br />
Registered <strong>Post</strong> and Insurance are available with postage prepaid envelopes if the appropriate<br />
supplementary fees are prepaid and the lodgement conditions met. Refer to L3.3 – Registered <strong>Post</strong><br />
and L4.1 – Insurance.<br />
Small <strong>Letter</strong> prepaid envelopes<br />
The following prepaid Small <strong>Letter</strong> envelopes are available. The second dimension is the opening.<br />
Envelope Dimensions Maximum Maximum Unit of sale<br />
November 2005<br />
Weight Thickness<br />
DL 110 mm × 220 mm 250 gm 5 mm Single envelope<br />
Pack of 10<br />
DL window-face 110 mm × 220 mm 250 gm 5 mm Pack of 50<br />
Box of 500<br />
C6 114 mm × 162 mm 250 gm 5 mm Single envelope<br />
Pack of 10<br />
C6 window-face 114 mm × 162 mm 250 gm 5 mm Pack of 50<br />
Box of 500<br />
Prices depend on the pack size and quantity purchased. Refer to <strong>Post</strong> Charges Booklet (8833665).<br />
Large <strong>Letter</strong> prepaid envelopes<br />
The following prepaid Large <strong>Letter</strong> envelopes are available. The second dimension is the opening.<br />
Envelope Dimensions Maximum Maximum Unit of sale<br />
Weight Thickness<br />
C5 162 mm × 229 mm 500 gm 20 mm Single envelope<br />
Pack of 10<br />
C4 334 mm × 229 mm 500 gm 20 mm Pack of 50<br />
Box of 500<br />
B4 353 mm × 250 mm 500 gm 20 mm Single envelope<br />
Pack of 10<br />
Prices depend on the pack size and quantity purchased. Refer to <strong>Post</strong> Charges Booklet (8833665).
<strong>Letter</strong> <strong>Post</strong> Guide 13<br />
L3.2 – Express <strong>Post</strong><br />
The Express <strong>Post</strong> <strong>Letter</strong> service provides:<br />
♦ a guaranteed next-business-day delivery<br />
service for letters and documents to specific<br />
places within Express <strong>Post</strong> networks<br />
♦ low next-business-day delivery costs<br />
♦ further savings for the bulk purchase of Express <strong>Post</strong> envelopes.<br />
For details of the Express <strong>Post</strong> Parcel service or the Express <strong>Post</strong> Platinum service, refer to the<br />
Parcel <strong>Post</strong> Guide.<br />
<strong>Post</strong> charges<br />
Express <strong>Post</strong> charges are in the <strong>Post</strong> Charges Booklet (8833665).<br />
L3.2.1 – Supplementary services<br />
Supplementary services, such as insurance, are not available with Express <strong>Post</strong>.<br />
L3.2.2 – Service combinations with Express <strong>Post</strong><br />
You may not combine Express <strong>Post</strong> with any other <strong>Australia</strong> <strong>Post</strong> service.<br />
L3.2.3 – The Express <strong>Post</strong> guarantee<br />
<strong>Australia</strong> <strong>Post</strong> guarantees next-business-day delivery over specified routes within the Express <strong>Post</strong><br />
network to all Express <strong>Post</strong> envelopes that are correctly lodged on a business day by the published<br />
lodgement time. Should <strong>Australia</strong> <strong>Post</strong> fail to deliver on the next business day, the sender receives a<br />
free equivalent-value Express <strong>Post</strong> envelope.<br />
The Express <strong>Post</strong> guarantee does not apply to articles that:<br />
♦ are not contained in a prepaid Express <strong>Post</strong> envelope<br />
♦ are lodged in an Express <strong>Post</strong> envelope from which the OFFICIAL USE ONLY barcode strip has<br />
been removed or obliterated<br />
♦ are addressed to roadside delivery addresses in Tasmania, Victoria, South <strong>Australia</strong> or Western<br />
<strong>Australia</strong><br />
♦ are incorrectly or inadequately addressed<br />
♦ contain articles other than letters or documents<br />
♦ have been incorrectly lodged in a red street post box<br />
♦ exceed the specified maximum weight.<br />
L3.2.4 – Express <strong>Post</strong> contents<br />
The Express <strong>Post</strong> <strong>Letter</strong> service is for letters and documents only. Documents include items<br />
containing reproducible information, such as computer diskettes or CD-ROMs. (Note: Express <strong>Post</strong><br />
International prohibits these items – refer to the International <strong>Post</strong> Guide (8838525)).<br />
For items prohibited in Express <strong>Post</strong> – refer to L8.5 – Prohibitions.<br />
L3.2.5 – Valuable items<br />
You should not use Express <strong>Post</strong> to send valuable items such as cash or negotiable securities.<br />
<strong>Australia</strong> <strong>Post</strong> accepts no liability for the loss of or damage to such items. Refer to L3.3.2 – Articles<br />
that you should always send by Registered <strong>Post</strong>.<br />
November 2005
14 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L3.2.6 – Express <strong>Post</strong> prepaid envelopes<br />
The Express <strong>Post</strong> <strong>Letter</strong> service is available only if you use the special Express <strong>Post</strong> prepaid<br />
envelopes. The price of the envelopes includes the Express <strong>Post</strong> charge to any <strong>Australia</strong>n<br />
destination. The table shows the available Express <strong>Post</strong> envelopes. The second dimension is the<br />
opening.<br />
Envelope Dimensions Maximum Maximum Unit of sale<br />
Weight Thickness<br />
DL window-face 110 mm × 220 mm 250 gm 20 mm Packs of 10<br />
C5 162 mm × 229 mm 500 gm 20 mm Single envelope<br />
Pack of 10<br />
B4 353 mm × 250 mm 500 gm 20 mm Single envelope<br />
Pack of 10<br />
B4 two-way 250 mm × 353 mm 500 gm 20 mm Single envelope<br />
internal<br />
Pack of 10<br />
Prices depend on the quantity purchased. Refer to the <strong>Post</strong> Charges Booklet (8833665).<br />
L3.2.7 – Lodgement methods and times<br />
With Express <strong>Post</strong> envelopes, there are no stamps to buy or forms to fill out:<br />
♦ Purchase your Express <strong>Post</strong> envelope<br />
♦ Complete the address on the front of the envelope and the sender’s details on the back<br />
♦ Remove and retain the SENDER TO KEEP lift-and-peel tab from the front of the envelope<br />
♦ Lodge in a gold street post-box or over the counter at an office of <strong>Australia</strong> <strong>Post</strong>.<br />
Lodgement times – Express <strong>Post</strong> gold street post-boxes<br />
<strong>Post</strong> your Express <strong>Post</strong> envelopes in an Express <strong>Post</strong> gold street post-box by 6 pm on any business<br />
day. The following places have earlier times (ask your local post office for details):<br />
♦ Perth (outside the CBD)<br />
♦ some provincial centres<br />
Lodgement times – over the counter<br />
Lodge your Express <strong>Post</strong> envelope over the counter at any office of <strong>Australia</strong> <strong>Post</strong> by the advertised<br />
Express <strong>Post</strong> post-by time. At most larger offices in metropolitan areas, this is 5 pm.<br />
L3.2.8 – Delivery<br />
Usually, Express <strong>Post</strong> envelopes addressed to a post office box receive an early morning delivery.<br />
Express <strong>Post</strong> envelopes addressed to a street address receive normal postal delivery. If an item for<br />
delivery in the guaranteed network is not delivered on the next business day after posting, you can<br />
call 13 13 18 to check the delivery date of an Express <strong>Post</strong> article. You must have retained the<br />
SENDER TO KEEP label or the receipt and know the delivery address and the lodgement place and<br />
time.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 15<br />
L3.2.9 – The Express <strong>Post</strong> interstate network<br />
The table shows the places and postcodes in the Express <strong>Post</strong> interstate network.<br />
State or Territory City or district <strong>Post</strong>codes<br />
ACT Canberra CBD 2600–2601<br />
Canberra suburbs 0200-0250; 2602–2639; 2900–2920<br />
NSW Sydney CBD 1000-1299; 2000–2009<br />
Sydney suburbs 1000-1207; 1209-1214; 1241-1920;<br />
2004–2249; 2555–2574; 2740–2786<br />
Gosford 2250–2265<br />
Newcastle 2280–2300; 2302–2310<br />
Tweed Heads/Murwillumbah 2484–2490<br />
Wollongong 2500–2530<br />
Victoria Melbourne CBD 3000–3010; 8000-8010<br />
Melbourne suburbs 3011–3210; 3335-3338; 3340#; 3427-<br />
3429; 3750#-3755#; 3757#; 3765-3767;<br />
3782; 3785-3796; 3800-3806; 3810#;<br />
3910-3915; 3930-3934; 3975-3977#;<br />
8011-8899<br />
Geelong 3211–3220<br />
La Trobe Valley 3825; 3840–3844<br />
Queensland Brisbane CBD 4000–4004<br />
Brisbane suburbs 4005–4209<br />
Gold Coast 4210–4299; 9726; 9728; 9729<br />
Booval/Ipswich 4300–4305<br />
Toowoomba 4350; 4352+<br />
Strathpine/Caboolture 4500–4510; 4520<br />
Sunshine Coast 4550–4601<br />
Maryborough City 4650#<br />
Hervey Bay City 4655#<br />
Bundaberg City 4670#<br />
South <strong>Australia</strong> Adelaide CBD 5000–5005; 5800-5879<br />
Adelaide suburbs 5006–5199; 5942; 5950<br />
Western <strong>Australia</strong> Perth CBD 6000–6005; 6800-6899 for delivery only<br />
to other CBD State postcodes in this<br />
table<br />
Tasmania Hobart CBD 7000–7003<br />
Hobart suburbs 7004–7019; 7050–7053; 7055; 7892<br />
Launceston CBD 7250<br />
Northern Tasmania 7248–7249; 7251-7325<br />
+ Service guaranteed to mail centre post office boxes only<br />
# Service guaranteed in townships only<br />
L3.2.10 – The Express <strong>Post</strong> intrastate networks<br />
Within each State, Express <strong>Post</strong> provides guaranteed next-business-day delivery between the primary<br />
metropolitan area of the capital and main provincial centres. The Express <strong>Post</strong> intrastate networks of<br />
Victoria, Queensland and Tasmania also link provincial centres with each other. Ask at your local<br />
post office for the Express <strong>Post</strong> service it can provide or call 13 13 18.<br />
November 2005
16 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L3.3 – Registered <strong>Post</strong><br />
This section describes the Registered <strong>Post</strong> service. The service provides:<br />
♦ unique identification number for each Registered <strong>Post</strong> article<br />
♦ proof of posting when Registered <strong>Post</strong> articles are lodged over the counter<br />
♦ a signed and dated record of delivery<br />
♦ free insurance cover against loss or damage to $100, provided proof of posting exists and the<br />
article conforms to the conditions of insurance contained in the General <strong>Post</strong> Guide (8837578)<br />
♦ optionally, prepaid Registered <strong>Post</strong> envelopes inclusive of registration fee and postage to<br />
anywhere in <strong>Australia</strong>.<br />
<strong>Post</strong> charges<br />
Registered <strong>Post</strong> post charges are in the <strong>Post</strong> Charges Booklet (8833665).<br />
L3.3.1 – Supplementary services and service combinations<br />
The table shows those <strong>Letter</strong> <strong>Post</strong> services that you may use as a supplement to Registered <strong>Post</strong> or in<br />
combination with Registered <strong>Post</strong>.<br />
Service For more information, refer to…<br />
Prepaid envelopes L3.3.7 – Registered <strong>Post</strong> prepaid envelopes<br />
Insurance cover to $5000 L4.1 – Insurance<br />
Delivery confirmation L4.2 – Delivery confirmation<br />
Person-to-person delivery L4.3 – Person-to-person delivery<br />
Local Delivery L6.2 – Local Delivery Service to country areas<br />
L3.3.2 – Articles that you should always send by Registered <strong>Post</strong><br />
You should always send the following articles by Registered <strong>Post</strong>, as <strong>Australia</strong> <strong>Post</strong> accepts no liability<br />
in any other <strong>Letter</strong> <strong>Post</strong> service.<br />
♦ Jewellery<br />
♦ Negotiable securities<br />
November 2005<br />
♦ Non-negotiable instruments<br />
such as passports, wills, or<br />
title deeds<br />
♦ Precious stones<br />
♦ Valuable items of any nature.<br />
Non-negotiable instruments – limit of cover<br />
<strong>Australia</strong> <strong>Post</strong> limits the document reconstruction costs of lost or damaged non-negotiable<br />
instruments to $100.<br />
Bank notes, Currency notes and Coins<br />
<strong>Australia</strong> <strong>Post</strong> accepts in the Registered <strong>Post</strong> bank notes, currency notes and coins that are legal<br />
tender in the country of origin up to a value of $A200. However, <strong>Australia</strong> <strong>Post</strong> accepts no liability<br />
for the loss of or damage to any such notes in the mail.<br />
Note: <strong>Australia</strong>n notes, of whatever age, currency or denomination, are legal tender in <strong>Australia</strong>.<br />
L3.3.3 – Articles not accepted in Registered <strong>Post</strong><br />
<strong>Australia</strong> <strong>Post</strong> does not accept an article in the Registered <strong>Post</strong> if:<br />
♦ the envelope is not in sound condition<br />
♦ the envelope is not securely sealed<br />
♦ the envelope bears the appearance of having been opened and resealed<br />
♦ the address is written in pencil or any erasable medium<br />
♦ the addressee is a set of initials, an acronym or a codename, unless the address also contains a<br />
‘care of’ named addressee.<br />
L3.3.4 – Proof of posting<br />
Proof of posting is necessary to claim insurance in the case of total loss of a Registered <strong>Post</strong> article.<br />
To obtain proof of posting, you must lodge the Registered <strong>Post</strong> article over the counter at any office<br />
of <strong>Australia</strong> <strong>Post</strong>. You receive a postmarked receipt that you should retain.<br />
If you do not require proof of posting, you may lodge a Registered <strong>Post</strong> article in a street post box.<br />
L3.3.5 – Proof of delivery<br />
The person accepting delivery of a Registered <strong>Post</strong> article signs a record of delivery. The delivery<br />
office retains this record for 12 months. For details of delivery conditions, refer to Section 4 of<br />
General <strong>Post</strong> Guide (8837578).
<strong>Letter</strong> <strong>Post</strong> Guide 17<br />
L3.3.6 – Registered <strong>Post</strong> lodgement document<br />
You may send individual Registered <strong>Post</strong> <strong>Letter</strong>s by completing a Registered <strong>Post</strong> lodgement<br />
document and receiving a single Registered <strong>Post</strong> label to affix to an envelope of your choice. The<br />
price of the label covers only the registration fee. Refer to <strong>Post</strong> Charges Booklet (8833665).<br />
L3.3.7 – Registered <strong>Post</strong> prepaid envelopes<br />
The price of a Registered <strong>Post</strong> prepaid envelope includes the registration fee and the postage to<br />
anywhere in <strong>Australia</strong>. The following Registered <strong>Post</strong> prepaid envelopes are available. The second<br />
dimension is the opening.<br />
Envelope Dimensions Maximum Maximum Unit of sale<br />
Small<br />
130 mm × 240 mm<br />
Designed to enclose<br />
a DL envelope<br />
Weight Thickness<br />
250 gm 5 mm Single envelope<br />
Packs of 10<br />
Large 353 mm × 250 mm 500 gm 20 mm Single envelope<br />
Pack of 10<br />
Prices depend on the quantity purchased. Refer to <strong>Post</strong> Charges Booklet (8833665).<br />
L3.3.8 – Registered <strong>Post</strong> prepaid labels<br />
Registered <strong>Post</strong> prepaid labels are available in boxes of 50 labels. You can affix a Registered <strong>Post</strong><br />
label to a Small <strong>Letter</strong> or Large <strong>Letter</strong> envelope of your choice. The price of the label covers only<br />
the registration fee and does not include postage. Refer to <strong>Post</strong> Charges Booklet (8833665).<br />
L3.3.9 – Registered <strong>Post</strong> imprint<br />
Customers may print their own<br />
envelopes containing a Registered <strong>Post</strong><br />
38 mm<br />
imprint and a common identification<br />
number. The imprint must conform to<br />
7 mm<br />
PMS186<br />
the minimum size and colour<br />
specifications in the illustration.<br />
15 mm<br />
PMS151<br />
Identification number<br />
Customers should apply to the <strong>Australia</strong><br />
<strong>Post</strong> Sales and Marketing Department in<br />
Identification number<br />
their State for the single identification<br />
number. This identification number applies to all Registered <strong>Post</strong> <strong>Letter</strong>s in the one lodgement, on<br />
condition that no two <strong>Letter</strong>s in the lodgement have the same addressee.<br />
Conditions of lodgement<br />
Customers must lodge Registered <strong>Post</strong> <strong>Letter</strong>s bearing a Registered <strong>Post</strong> imprint:<br />
♦ over the counter at an office of <strong>Australia</strong> <strong>Post</strong><br />
♦ with Small <strong>Letter</strong>s in separate bundles from Large <strong>Letter</strong>s<br />
♦ with Large <strong>Letter</strong>s in bundles of the same State of addressee<br />
♦ with Large <strong>Letter</strong>s in bundles of the same weight category – that is:<br />
– up to 125 g<br />
– over 125 g up to 250 g<br />
– over 250 g up to 500 g.<br />
Bulk lodgement receipt<br />
The lodgement receipt for Registered <strong>Post</strong> imprint lodgements shows only the total number of<br />
<strong>Letter</strong>s in the lodgement and the common identification number.<br />
L3.3.10 – Enquiries<br />
You can make enquiries at your local post office about the delivery of a Registered <strong>Post</strong> <strong>Letter</strong> or<br />
about loss of or damage to its contents within 6 months of lodging the <strong>Letter</strong>. You must be able to<br />
quote the Registered <strong>Post</strong> identification number and produce the lodgement receipt.<br />
November 2005
18 <strong>Letter</strong> <strong>Post</strong> Guide<br />
SECTION 4 – SUPPLEMENTARY SERVICES<br />
This section describes those services that are available only as a supplement to Registered <strong>Post</strong>.<br />
L4.1 – Insurance to $5000<br />
L4.1.1 – Availability<br />
Insurance cover up to $5000 is available only as a supplement to letters forwarded by Registered <strong>Post</strong>.<br />
The standard Registered <strong>Post</strong> service includes insurance cover to $100 as part of the registration fee.<br />
For the additional fee payable, refer to <strong>Post</strong> Charges Booklet (8833665).<br />
L4.1.2 – Eligibility<br />
To be eligible for additional insurance the article must conform to the conditions of insurance<br />
contained in Section 6 of General <strong>Post</strong> Guide (8837578). This includes the definition of adequate<br />
packing.<br />
To be eligible for an insurance claim for total loss of an article, you must provide proof of posting.<br />
See L3.3.4 – Proof of posting.<br />
L4.1.3 – How to purchase insurance cover to $5000<br />
To purchase insurance cover up to $5000, you must lodge the article over the counter at an office of<br />
<strong>Australia</strong> <strong>Post</strong> and complete a Registered <strong>Post</strong> lodgement document. The lodgement document<br />
records a description of the contents of the article and the level of insurance cover required.<br />
L4.2 – Delivery Confirmation<br />
L4.2.1 – Availability<br />
The Delivery Confirmation service is available only as a supplement to letters forwarded by<br />
Registered <strong>Post</strong>.<br />
L4.2.2 – Benefits<br />
Delivery Confirmation provides you with a card, signed by the person who accepted the Registered<br />
<strong>Post</strong> <strong>Letter</strong> and postmarked by the delivery office. The standard Registered <strong>Post</strong> service includes<br />
only a record of delivery that the delivery office retains for 12 months.<br />
For the additional fee payable, refer to <strong>Post</strong> Charges Booklet (8833665).<br />
L4.2.3 – How Delivery Confirmation works<br />
To purchase the Delivery Confirmation service, you must lodge a Registered <strong>Post</strong> <strong>Letter</strong> over the<br />
counter at an office of <strong>Australia</strong> <strong>Post</strong>. You complete your own address details on a Delivery<br />
Confirmation Card provided by <strong>Australia</strong> <strong>Post</strong>.<br />
The card accompanies the Registered <strong>Post</strong> <strong>Letter</strong> to the <strong>Australia</strong> <strong>Post</strong> delivery office. The<br />
assessment of post charges does not include the weight of the Delivery Confirmation Card.<br />
The <strong>Australia</strong> <strong>Post</strong> delivery office:<br />
♦ obtains the signature of the person who accepts delivery on the Delivery Confirmation Card<br />
♦ postmarks the card to confirm the date of delivery<br />
♦ returns the card to you in the Ordinary <strong>Post</strong>.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 19<br />
L4.3 – Person-to-Person delivery<br />
L4.3.1 – Availability<br />
The Person-to-Person delivery service is available only as a supplement to Registered <strong>Post</strong>.<br />
L4.3.2 – Benefits<br />
Person-to-Person delivery ensures that <strong>Australia</strong> <strong>Post</strong> delivers a Registered <strong>Post</strong> <strong>Letter</strong> only to the<br />
person named as the addressee.<br />
For the additional fee payable, refer to <strong>Post</strong> Charges Booklet (8833665).<br />
L4.3.3 – How Person-to-Person Delivery works<br />
To purchase the Person-to-Person Delivery service, you must lodge a Registered <strong>Post</strong> <strong>Letter</strong> over the<br />
counter at an office of <strong>Australia</strong> <strong>Post</strong>. <strong>Australia</strong> <strong>Post</strong> affixes a Person-to-Person Label to the <strong>Letter</strong>.<br />
The <strong>Australia</strong> <strong>Post</strong> delivery office deliver only to the person named as the addressee. If the delivery<br />
officer does not know the addressee personally, the delivery officer asks for proof of identity in one<br />
of the following forms:<br />
♦ a current valid driving licence<br />
♦ a current valid credit card<br />
♦ a current valid passport.<br />
L4.3.4 – Addressee’s nominated alternative<br />
A person may request that another person can receive their Person-to-Person deliveries. The request<br />
must be in writing, state the reason for the request, and must contain the usual handwritten signatures<br />
of both the person making the request and the person nominated as the alternative. If <strong>Australia</strong> <strong>Post</strong><br />
approves the request, the nominated alternative person may receive subsequent Person-to-Person<br />
deliveries on the addressee’s behalf. The approval does not apply to <strong>Letter</strong>s that <strong>Australia</strong> <strong>Post</strong> has<br />
already attempted to deliver before the date of the approval.<br />
November 2005
20 <strong>Letter</strong> <strong>Post</strong> Guide<br />
SECTION 5 – SPECIAL SERVICES<br />
L5.1 – Articles for the blind<br />
Subject to the conditions below, certain <strong>Letter</strong>s for<br />
the blind attract concessional rates in the Ordinary<br />
<strong>Post</strong>. Refer to <strong>Post</strong> Charges Booklet (8833665).<br />
L5.1.1 – Eligible contents<br />
The following items are eligible in Ordinary <strong>Post</strong><br />
<strong>Letter</strong>s as articles for the blind:<br />
♦ correspondence, documents or literature wholly<br />
written in embossed characters as used by the<br />
blind – that is, Braille or Moon<br />
♦ an aid for the teaching of Braille to the blind<br />
♦ a plate for embossing literature for the blind<br />
♦ special paper intended solely for the blind, on<br />
condition that any communication on the paper<br />
is wholly in Braille or Moon<br />
♦ any form of speech recording for the use of the<br />
blind.<br />
A <strong>Letter</strong> that contains any other item not in this list is<br />
not eligible for the concessional rate.<br />
L5.1.2 – Eligible participants<br />
8835189<br />
To attract the concessional rate, either the sender or<br />
the addressee of an article for the blind must be:<br />
♦ a blind person, or<br />
♦ an institution or organisation recognised by <strong>Australia</strong> <strong>Post</strong> as an institution or organisation<br />
which is both organised and operated for the primary purpose of serving the needs of the blind.<br />
Refer to L5.1.4 – Recognised institutions and organisations.<br />
L5.1.3 – Make-up conditions<br />
To attract the concessional rate, letters containing articles for the blind must:<br />
♦ comply with the dimensions and weight of a letter as defined in L2.2 – Small <strong>Letter</strong> and L2.3 –<br />
Large <strong>Letter</strong><br />
♦ be in an unsealed envelope or cover<br />
♦ show the name and address of the sender on the outside of the envelope or cover<br />
♦ bear the Articles for the Blind Label (8835189) as illustrated, or the words MATERIAL FOR THE<br />
USE OF THE BLIND (or similar) in a prominent position<br />
♦ contain only eligible contents as defined in L5.1.1 – Eligible contents.<br />
L5.1.4 – Recognised institutions and organisations<br />
<strong>Australia</strong> <strong>Post</strong> recognises the following organisations and institutions as eligible participants.<br />
New South Wales and ACT<br />
Association of Blind Citizens of NSW PO Box 103 BURWOOD NSW 2134<br />
<strong>Australia</strong>n Capital Territory Blind c/- Woden Valley Bowling Club PHILLIP NSW 2606<br />
Bowlers Association<br />
Irving Street<br />
Canberra Blind Society Inc. Griffen Centre, Canberra City<br />
GPO Box 1188<br />
CANBERRA ACT 2601<br />
Guide Dog Association of NSW & ACT PO Box 16 WESTMEAD NSW 2145<br />
Guide Dog Association of NSW & ACT PO Box 9084 DEAKIN ACT 2600<br />
Guide Dog Association of NSW & ACT Suite 4 1 Duke Street COFFS HARBOUR NSW 2450<br />
Guide Dog Association of NSW & ACT PO Box 2151 DANGAR NSW 2309<br />
Guide Dog Association of NSW & ACT PO Box 2298 ORANGE NSW 2800<br />
continued…<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 21<br />
L5.1.4 – Recognised institutions and organisations – continued<br />
New South Wales and ACT – continued<br />
Guide Dog Association of NSW & ACT PO Box 107 MILSONS POINT NSW 2061<br />
North Rocks Central School for Blind<br />
Children<br />
PO Box 33 CARLINGFORD NSW 2118<br />
NSW Blinded Soldiers’ Association c/- D Curtin<br />
39 Boundary Street<br />
Parents’ and Friends’ Association of<br />
Deaf and Blind Children’s Centre<br />
c/- Deaf and Blind Children’s<br />
Centre<br />
361 North Rocks Road<br />
ROSEVILLE NSW 2069<br />
NORTH ROCKS NSW 2151<br />
Retinitis Pigmentosa Society of NSW PO Box 339 AVALON BEACH NSW 2107<br />
Royal Blind Society of NSW<br />
ACT & South East Regional Office<br />
PO Box 4420 KINGSTON NSW 2604<br />
Royal Blind Society of NSW<br />
Central Coast Region<br />
Royal Blind Society of NSW<br />
Central West Regional Office<br />
Royal Blind Society of NSW<br />
Far North Coast<br />
Royal Blind Society of NSW<br />
Head Office<br />
Royal Blind Society of NSW<br />
New England Office<br />
Royal Blind Society of NSW<br />
North Coast Office<br />
Royal Blind Society of NSW<br />
Northern Region<br />
Royal Blind Society of NSW<br />
Northern Region<br />
Royal Blind Society of NSW<br />
Orana Office<br />
Royal Blind Society of NSW<br />
South Coast Office<br />
Royal Blind Society of NSW<br />
Southern Region<br />
Royal Blind Society of NSW<br />
Southern Regional Office<br />
St Edmunds School and Residence of<br />
Blind and Visually Handicapped<br />
Students<br />
PO Box 176 GOSFORD NSW 2250<br />
10 Bathurst Road ORANGE NSW 2800<br />
PO Box 4049 GOONELLABAH NSW 2480<br />
PO Box 176 BURWOOD NSW 2134<br />
PO Box 1624 ARMIDALE NSW 2350<br />
PO Box 1401 COFFS HARBOUR NSW 2450<br />
63 Laman Street NEWCASTLE NSW 2300<br />
PO Box 1712 TAMWORTH NSW 2340<br />
PO Box 1784 DUBBO NSW 2830<br />
Shop 8<br />
MORUYA NSW 2537<br />
Air Road Tavern Centre<br />
Mirrabooka Avenue<br />
PO Box 181 WOLLONGONG EAST<br />
NSW 2520<br />
PO Box 842 WAGGA WAGGA NSW 2650<br />
60 Burns Road WAHROONGA NSW 2076<br />
St Lucys School for Blind Girls PO Box 189 WAHROONGA NSW 2076<br />
Victoria<br />
Blinded Soldiers of St Dunstan’s Aust<br />
Victorian Branch<br />
c/- C King<br />
14 McBride Crescent<br />
SEAFORD VIC 3198<br />
Braille and Talking Book Library 51 Commercial Road SOUTH YARRA VIC 3141<br />
Christian Blind Mission International 1245 Burke Road KEW VIC 3101<br />
Lady Nell Seeing Eye Dog School 14 Thanet Street MALVERN VIC 3144<br />
Mirridong Home for the Blind McIvor Road BENDIGO VIC 3550<br />
continued…<br />
November 2005
22 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L5.1.4 – Recognised institutions and organisations – continued<br />
Victoria – continued<br />
National Federation of Blind Citizens 45 Waverley Road MALVERN EAST VIC 3145<br />
Print-Handicapped Project<br />
Warrnambool Institute of Advanced<br />
Education<br />
Princes Highway WARRNAMBOOL VIC 3280<br />
Retinitis Pigmentosa Society of<br />
Victoria<br />
46a Oxley Road HAWTHORN VIC 3122<br />
Royal Guide Dogs for the Blind<br />
Association of <strong>Australia</strong><br />
November 2005<br />
Chandler Highway KEW VIC 3101<br />
Royal Victorian Institute for the Blind 557 St Kilda Road MELBOURNE VIC 3004<br />
St Paul’s School for the Blind and<br />
Visually Handicapped<br />
Victorian Blinded Soldiers’ Association c/- C. King<br />
14 McBride Crescent<br />
3 Fernhurst Grove KEW VIC 3101<br />
SEAFORD VIC 3198<br />
Villa Madonna Nursing Home 310 High Street WINDSOR VIC 3181<br />
Villa Maria Society for the Blind 355 Stud Road WANTIRNA SOUTH VIC 3152<br />
Villa O’Neill Nursing Home for the<br />
Blind<br />
101 Lewisham Road PRAHRAN VIC 3181<br />
Vision <strong>Australia</strong> 7 Mair Street BRIGHTON BEACH VIC 3186<br />
Vision <strong>Australia</strong> H.M. Lightfoot Centre<br />
454 Glenferrie Road<br />
Vision <strong>Australia</strong><br />
Kelaston Nursing Home and<br />
Community Day Centre<br />
Visiting Teacher Service for Visually<br />
Impaired Children<br />
Queensland<br />
KOOYONG VIC 3144<br />
PO Box 169 WENDOUREE VIC 3355<br />
9 Marshall Avenue KEW VIC 3101<br />
Blind Hostel 81 Stephens Road SOUTH BRISBANE QLD 4101<br />
Blinded Soldiers’ Association 12 Sunbury Street GEEBUNG QLD 4034<br />
Cairns and District Blind and Visually<br />
Handicapped Association<br />
Christian Blind Fellowship of<br />
Queensland<br />
Guide Dogs for the Blind Association<br />
of Queensland<br />
Narbethong School for Visually<br />
Handicapped<br />
Queensland Blind Bowlers Association<br />
Incorporated<br />
PO Box 3 CAIRNS QLD 4870<br />
569 Mt Gravatt-Capalaba Rd WISHART QLD 4122<br />
139 Wharf Street BRISBANE QLD 4000<br />
25 Salisbury Street BURANDA QLD 4102<br />
1/20 Lorne Street ALDERLEY QLD 4051<br />
Queensland Braille Writing Association 507 Ipswich Road ANNERLEY QLD 4103<br />
Queensland Placement and Training<br />
Centre for the Blind<br />
Queensland Society of Blind Citizens<br />
(and branches throughout the State)<br />
9 Gowrie Street ANNERLEY QLD 4103<br />
247 Vulture Street SOUTH BRISBANE QLD 4101<br />
Queensland Talking Book Library Kent Street ANNERLEY QLD 4103<br />
Queensland Tape Service for the<br />
Handicapped<br />
The Queensland Blind Industrial<br />
Centre<br />
PO Box 582 SOUTH BRISBANE QLD 4101<br />
Kent Street ANNERLEY QLD 4103<br />
Welfare Association for the Blind 12 Hubert Street WOOLLOONGABBA QLD 4102
<strong>Letter</strong> <strong>Post</strong> Guide 23<br />
L5.1.4 – Recognised institutions and organisations – continued<br />
South <strong>Australia</strong> and Northern Territory<br />
Atrasound Incorporated Unit 66 Langton Park, 125<br />
Montacute Rd<br />
CAMPBELLTOWN SA<br />
5074<br />
Blind Welfare Association of SA Inc 1 Birman Avenue GILLES PLAINS SA 5086<br />
Blinded Soldiers of St Dunstan’s Aust c/- M G Scott<br />
TOORAK GARDENS SA 5065<br />
SA Branch<br />
85 Grant Avenue<br />
Guide Dogs Association of SA and NT 251 Morphett Street ADELAIDE SA 5000<br />
Guide Dogs Association – Darwin Vickers Street PARAP NT 0820<br />
Royal Society for the Blind of SA Inc GPO Box 1855 ADELAIDE SA 5001<br />
Townsend House 33 Pirie Street ADELAIDE SA 5000<br />
Townsend House 24-28 King George Avenue HOVE SA 5048<br />
Townsend School for Visually<br />
Impaired Children<br />
Western <strong>Australia</strong><br />
Smith Street HOVE SA 5048<br />
Blind Citizens WA Locked Bag 2 MAYLANDS WA 6931<br />
Blinded Soldiers of St Dunstan’s Aust c/- F C Wooler<br />
HEATHRIDGE WA 6027<br />
WA Branch<br />
2 Rhagodia Court<br />
Royal Institute for the Blind 134 Whatley Crescent MAYLANDS WA 6051<br />
The Association for the Blind of WA<br />
Inc<br />
61 Kitchener Avenue VICTORIA PARK WA 6101<br />
West <strong>Australia</strong>n Blind Bowling<br />
Association<br />
Tasmania<br />
Blinded Soldiers of St Dunstan’s Aust<br />
Tasmanian Branch<br />
11 Egerton Street BECKINGHAM WA 6107<br />
c/- E M Cox<br />
200 Best Street<br />
DEVONPORT TAS 7310<br />
Hear a Book Service Inc, Tasmania 6 Leititia Street NORTH HOBART TAS 7000<br />
Royal Guide Dogs for the Blind<br />
Association of Tasmania<br />
Royal Tasmanian Society for the Blind<br />
and Deaf<br />
Tasmanian Blind Sporting Club c/- Mr A Parish<br />
22 High Street<br />
164 Elizabeth Street NORTH HOBART TAS 7000<br />
164 Elizabeth Street NORTH HOBART TAS 7000<br />
BELLERIVE TAS 7018<br />
Tasmanian Braille Writers’ Association Lewis Street NORTH HOBART TAS 7000<br />
November 2005
24 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L5.2 – Unaddressed Mail Service (UMS)<br />
The Unaddressed Mail Service (UMS) delivers unaddressed advertising items to delivery points and<br />
letterboxes within a specified geographic area. It has the following benefits:<br />
♦ articles need not be enveloped or wrapped<br />
♦ no postage stamps are necessary<br />
♦ no addressing is necessary<br />
♦ mailings can be delivered to any geographic area<br />
♦ significant reductions on normal postage<br />
♦ the Reply Paid service can be used in combination with UMS<br />
♦ special agreements and charges can be negotiated for non-standard service levels.<br />
L.5.2.1 – UMS delivery points<br />
UMS delivers to all private and/or business delivery points that do not bear the message<br />
NO UNADDRESSED ADVERTISING MATERIAL or similar words.<br />
Exceptionally, UMS delivers to all private and/or business delivery points, if the article is a<br />
community notice lodged by or under the authority of:<br />
♦ local, state, or federal governments or their agencies<br />
♦ political organisations<br />
♦ religious institutions<br />
♦ educational institutions<br />
♦ charitable bodies, including benevolent and welfare societies.<br />
(Note: In Victoria due to Environment Protection Bill: - If a community notice from religious,<br />
educational, charitable bodies, benevolent and welfare societies advertises goods or services,<br />
regardless of whether the sale is for a charitable purpose, it will be treated as normal UMS, ie.<br />
delivered to all delivery points other than “NO UNADDRESSED ADVERTISING MATERIAL”<br />
or similar words).<br />
L5.2.2 – Articles<br />
UMS articles can be:<br />
♦ up to 50 g in weight<br />
♦ up to Large <strong>Letter</strong> size (see Section 2 for sizes)<br />
♦ for delivery to a geographic area defined by a postcode/s<br />
By special arrangement, UMS can also deliver:<br />
♦ articles up to 250 g<br />
♦ articles that exceed Large <strong>Letter</strong> size<br />
♦ to a geographic area that forms part of a postcode area.<br />
All articles in a single UMS lodgement must be:<br />
♦ identical in size and weight<br />
♦ include sufficient information for the recipient to identify the sender’s name and address<br />
♦ lodged in bags or trays (supplied by <strong>Australia</strong> <strong>Post</strong>) that do not exceed 16 kg (including the<br />
weight of the bag or tray)<br />
L5.2.3 – Service combinations<br />
You can use UMS in combination with the Reply Paid service. Contact <strong>Australia</strong> <strong>Post</strong> for more<br />
information. Telephone 13 11 18 . No other services are available in combination with UMS.<br />
L5.2.4 – Charges<br />
UMS charges are available on application to the <strong>Australia</strong> <strong>Post</strong> Sales and Marketing Department in<br />
your State capital city. Telephone 13 11 18 . You must pay all charges at the time of lodgement or<br />
charge them to a charge account. Refer to L8.2 – Methods of payment of post charges.<br />
L5.2.5 – Booking and Lodgement<br />
The <strong>Australia</strong> <strong>Post</strong> Sales and Marketing Department in your State capital city can provide details of<br />
the lodgement requirements and the number of delivery points. Telephone 13 11 18.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 25<br />
L5.3 – Reply Paid service<br />
The Reply Paid service is available only to customers that have a Reply Paid Service Contract with<br />
<strong>Australia</strong> <strong>Post</strong>. The Reply Paid service stimulates response to mailings or other forms of advertising<br />
by allowing recipients to respond by mail, free of charge.<br />
The Reply Paid service allows a customer to:<br />
♦ enclose in a mail-out an approved Reply Paid letter that complies with <strong>Australia</strong> <strong>Post</strong> addressing<br />
and formatting standards, including a printed barcode – refer to Section 2 for the definition of a<br />
letter.<br />
♦ invite readers, viewers or listeners to respond to a communication or advertisement by replying<br />
to a Reply Paid address.<br />
The customer pays only for those Reply Paid letters received.<br />
L5.3.1 – Scope<br />
The service described in this section applies only to Small <strong>Letter</strong>s and Large <strong>Letter</strong>s lodged in<br />
<strong>Australia</strong> and addressed to an <strong>Australia</strong>n Reply Paid address.<br />
Refer to the Reply Paid Service Guide (8839109) for further details.<br />
L5.3.2 – Responses to a common box or bag<br />
Reply Paid customers who already have a common box or bag, may use it as the Reply Paid Address.<br />
For example:<br />
1312022222121130202111000001333333333330000303020313<br />
National Media Group<br />
Reply Paid 9999<br />
IN YOUR CAPITAL CITY<br />
Reply Paid responses addressed to a common box or bag must comply with the Reply Paid<br />
addressing and formatting standards – see the Reply Paid Service Guide (8839109). Applicants for the<br />
Reply Paid service who wish to use this feature and do not already have a common box or bag,<br />
should apply for the common box or bag before they apply for a Reply Paid Service Contract.<br />
L5.3.3 – Service combinations<br />
Reply Paid customers may not combine any supplementary or special services with the Reply Paid<br />
service. If they wish, respondents may choose Registered <strong>Post</strong> and any supplementary service and<br />
pay the fees when they lodge a Reply Paid Response for return to the Reply Paid customer.<br />
L5.3.4 – Application for a Reply Paid Service Contract<br />
To apply for a Reply Paid Service Contract, complete the Reply Paid Application Form (8837249).<br />
The form is available from and may be lodged at any office of <strong>Australia</strong> <strong>Post</strong>.<br />
Acceptance procedure<br />
When <strong>Australia</strong> <strong>Post</strong> accepts an application for a Reply Paid Service Contract, <strong>Australia</strong> <strong>Post</strong>:<br />
♦ sends the customer an acceptance advice<br />
♦ sends the customer artwork for the Small <strong>Letter</strong> and Large <strong>Letter</strong> sizes specified in the<br />
application<br />
♦ sends a copy of the application and artwork to the delivery office and the managing office, if<br />
different, for reference.<br />
Customers may request artwork in electronic format. <strong>Australia</strong> <strong>Post</strong> will provide this either by email<br />
or on a 3.5" diskette provided by the customer.<br />
November 2005
26 <strong>Letter</strong> <strong>Post</strong> Guide<br />
Customer responsibility for final artwork<br />
Reply Paid customers need to check the artwork provided by <strong>Australia</strong> <strong>Post</strong> to ensure that all the<br />
customer details (excluding the barcode) are correct. The Reply Paid customer is responsible for all<br />
artwork supplied to a printer of envelopes or postcards. The Reply Paid customer is responsible for<br />
ensuring that this artwork meets <strong>Australia</strong> <strong>Post</strong> specifications for pre-printed Reply Paid responses –<br />
see the Reply Paid Service Guide (8837249).<br />
L5.3.5 – Charges and discounts<br />
Under the terms of the Reply Paid Service Contract, a customer undertakes to pay the appropriate<br />
charges for all Reply Paid Responses delivered. For the amounts charged, refer to the <strong>Post</strong> Charges<br />
Booklet (8833665).<br />
Charge collection<br />
Reply Paid customers must have an <strong>Australia</strong> <strong>Post</strong> charge account, and pay the account in accordance<br />
with the terms of the credit facility.<br />
L5.3.6 – Obligations of a Reply Paid Customer<br />
Obligation to pay<br />
A Reply Paid customer must pay the postage and any appropriate charges, postage or fees for each<br />
Response whether accepted or refused. Refer to L5.3.10 for the continuing obligation to pay after<br />
cancellation of a Reply Paid Service Contract.<br />
Prohibitions<br />
A Reply Paid customer may not:<br />
♦ issue Reply Paid Responses or make invitations to respond to a Reply Paid Address unless the<br />
customer has a current Reply Paid Service Contract with <strong>Australia</strong> <strong>Post</strong>.<br />
♦ allow a Reply Paid Response to be lodged in <strong>Australia</strong> for delivery outside <strong>Australia</strong>.<br />
L5.3.7 – Customer Changes to the Reply Paid Response<br />
Variation to name or address<br />
A customer may apply in writing at any time to vary the name or address appearing in the Reply Paid<br />
Response provided the proposed changes comply with this section of the <strong>Letter</strong> <strong>Post</strong> Guide.<br />
Transfer of Reply Paid Service Contract<br />
A customer may transfer the obligations under the Reply Paid Service Contract to another person or<br />
organisation only with the prior written approval of <strong>Australia</strong> <strong>Post</strong>. <strong>Australia</strong> <strong>Post</strong> will deem the new<br />
customer to have accepted all the conditions of the contract as issued to the relinquishing customer.<br />
If the customer is a partnership and the partnership reconstitutes by the retirement or addition of<br />
partners, <strong>Australia</strong> <strong>Post</strong> regards the reconstituted partnership as the customer. <strong>Australia</strong> <strong>Post</strong> deems<br />
the reconstituted partnership to have accepted all the conditions of the contract as issued to the<br />
original partnership.<br />
L5.3.8 – <strong>Australia</strong> <strong>Post</strong> Changes to Reply Paid Layout<br />
<strong>Australia</strong> <strong>Post</strong> reserves the right, at reasonable notice, to require a customer to change the design or<br />
any other feature of a previously approved Reply Paid Response.<br />
L5.3.9 – Cancellation of Contract<br />
A Reply Paid customer may cancel the Reply Paid Service Contract by giving one month’s written<br />
notice to <strong>Australia</strong> <strong>Post</strong>.<br />
<strong>Australia</strong> <strong>Post</strong> may cancel the Reply Paid Service Contract by giving seven day’s written notice to the<br />
customer if:<br />
♦ the customer breaches or otherwise acts in a manner contrary to any of the Reply Paid Service<br />
Contract terms and conditions, or<br />
♦ the customer becomes or is in jeopardy of becoming insolvent, or<br />
♦ the customer, being a company, passes a resolution or a court makes an order that the customer<br />
be wound up, or<br />
♦ a receiver or manager on behalf of a creditor is appointed to the customer, or circumstances<br />
arise which entitles a court or creditor to appoint a receiver or manager to the customer.<br />
When the Reply Paid Service Contract is no longer in force, the customer must cease to publish the<br />
Reply Paid address and must cease issuing any pre-printed Reply Paid Responses.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 27<br />
L5.3.10 – Responses lodged after cancellation of Reply Paid Service<br />
Contract<br />
If a Reply Paid Service Contract is cancelled, the customer is liable to pay <strong>Australia</strong> <strong>Post</strong> any charges,<br />
postage or fees for Reply Paid Responses returned after the cancellation of the Contract.<br />
L5.3.11 – Reply Paid name and address<br />
A Reply Paid Response must specify the name or business name of the Reply Paid customer and a<br />
bona fide address of:<br />
♦ the customer, or<br />
♦ an authorised agent of the customer, or<br />
♦ any other person who has provided written consent.<br />
Each Reply Paid Service Contract must specify only one name and one address, except as below.<br />
Multiple names – single address<br />
Responses may contain different names at one address if each name is:<br />
♦ the registered name of a business carried out at that address by the Reply Paid customer, or<br />
♦ the name of a company, partnership or association of which the Reply Paid customer is an<br />
employee or agent, and for which the Reply Paid customer has reason to receive Reply Paid<br />
articles at that address.<br />
PO Box addresses and street addresses<br />
If the Reply Paid customer is a private box holder, the Delivery Address for Reply Paid should be the<br />
box address not the street address.<br />
Multiple Responses per customer<br />
A Reply Paid Response is the letter that a customer produces that contains the Reply Paid address.<br />
A customer may generate different Reply Paid Responses to the same delivery address to suit<br />
different business purposes. The illustration shows two examples of Reply Paid Responses generated<br />
under the same Reply Paid Service Contract.<br />
In the two Responses, the delivery address is the same. However, the first lines of the Reply Paid<br />
address differ. Customers can easily sort Reply Paid Responses to the appropriate business area.<br />
L5.3.12 – Standards for Reply Paid Responses<br />
Hand-addressed Reply Paid Responses<br />
Promotional material that invites respondents to hand write the Reply Paid Address must display the<br />
Reply Paid Address in the same format as the pre-printed Reply Paid Address, excluding the barcode.<br />
The promotional material must ask respondents to:<br />
♦ use the Reply Paid Address displayed in the promotional material<br />
♦ use envelopes pre-printed with <strong>Post</strong>code Squares.<br />
November 2005
28 <strong>Letter</strong> <strong>Post</strong> Guide<br />
Pre-printed Reply Paid Responses<br />
All pre-printed Reply Paid Responses must comply with the requirements in the table below, which<br />
also shows references to the appropriate specifications.<br />
Requirement Reference to specification<br />
All printing in black, except customer’s<br />
logos or messages in the permitted areas.<br />
Minimum size of 90 mm X 145 mm.<br />
For Small <strong>Letter</strong> envelopes or postcards, L2.2 – Small <strong>Letter</strong>, subject to minimum size<br />
conforms to the Small <strong>Letter</strong> size and<br />
requirement in line above<br />
oblong shape limits.<br />
For envelopes, conforms to the Reply L9.1 – Envelopes, excluding L9.1.7 and L9.1.11<br />
Paid envelope specification<br />
For postcards, conforms to the Reply<br />
Paid postcard specification<br />
November 2005<br />
L9.2 – <strong>Post</strong>cards, excluding L9.2.3, L9.2.6 and<br />
L9.2.7<br />
If a Reply Paid article fails to meet any of these requirements, <strong>Australia</strong> <strong>Post</strong> may ask the customer to<br />
correct the error. If the customer fails to correct the error, <strong>Australia</strong> <strong>Post</strong> may cancel the Reply Paid<br />
service – see L5.3.9.<br />
Machine readability testing<br />
Reply Paid applicants, customers and <strong>Australia</strong> <strong>Post</strong> representatives may request a test to determine<br />
the suitability for machine processing of a pre-printed Reply Paid Response article. This tests covers:<br />
♦ envelope or postcard colour, patterns and paper quality<br />
♦ positioning of advertising material<br />
♦ window panel quality and enclosure colour and patterns<br />
♦ barcode components and readability.<br />
L5.3.13 – Enquiries<br />
For assistance or more information on the Reply Paid service, call <strong>Australia</strong> <strong>Post</strong> on:<br />
♦ 13 11 18 (NSW, ACT, VIC, SA, NT)<br />
♦ 13 13 18 (QLD, WA, TAS).
<strong>Letter</strong> <strong>Post</strong> Guide 29<br />
SECTION 6 – BULK LETTER SERVICES<br />
L6.1 –Bulk letter sizes and weights<br />
L6.1.1 – PreSort <strong>Letter</strong>, Clean Mail and Local Delivery services<br />
The table below shows the size categories and the maximum in width, length, thickness and weight<br />
applicable to Bulk letter services.<br />
<strong>Letter</strong> size<br />
Maximum<br />
width<br />
Maximum<br />
length<br />
Maximum<br />
thickness<br />
Maximum<br />
weight<br />
Applicable Services<br />
Small <strong>Letter</strong> 130 mm 240 mm 5 mm 125 grams PreSort, Clean, Local<br />
Small Plus 162 mm 240 mm 5 mm 125 grams PreSort, Clean<br />
Medium <strong>Letter</strong> 180 mm 260 mm 20 mm 250 grams PreSort, Clean, Local<br />
Large <strong>Letter</strong> 260 mm 360 mm 20 mm 500 grams PreSort, Clean, Local<br />
L6.1.2 – Print <strong>Post</strong><br />
The Print <strong>Post</strong> service uses three Article Size and Weight Categories<br />
<strong>Letter</strong> size<br />
Maximum<br />
width<br />
Maximum<br />
length<br />
Maximum<br />
thickness<br />
Maximum<br />
weight<br />
Small 130 mm 240 mm 5 mm 250 grams<br />
Large 260 mm 360 mm 20 mm 500 grams<br />
Other 260 mm 360 mm 20 mm 1 kilo<br />
L6.1.3 – Recommended envelope sizes<br />
<strong>Australia</strong> <strong>Post</strong> encourages the use of the following seven envelope sizes, as these lead to quick and<br />
efficient mail sorting.<br />
Small <strong>Letter</strong> DL 110 mm × 220 mm<br />
Small <strong>Letter</strong> C6 114 mm × 162 mm<br />
Small Plus C5 162 mm × 229 mm<br />
Medium <strong>Letter</strong> B5 176 mm × 250 mm<br />
Large <strong>Letter</strong> C4 229 mm × 324 mm<br />
Large <strong>Letter</strong> B4 250 mm × 353 mm<br />
November 2005
30 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L6.2 – Local Delivery service to country areas<br />
The Local Delivery service benefits community groups and small businesses in country areas. It<br />
provides them with lower postage charges for Bulk <strong>Letter</strong>s that they lodge over the counter at the<br />
office of delivery.<br />
A user of the Local Delivery service must:<br />
♦ lodge only at an office of delivery within a postcode area defined in L6.2.2, and<br />
♦ reside or carry on business in a postcode area serviced by the office of delivery, or<br />
♦ reside or carry on business in a postcode area that adjoins a postcode area serviced by the office<br />
of delivery.<br />
All <strong>Letter</strong>s in a Local Delivery service lodgement must show the sender’s address.<br />
<strong>Post</strong> charges<br />
<strong>Post</strong> charges for the Local Delivery service are in the <strong>Post</strong> Charges Booklet (8833665). The charges<br />
are assessed on the <strong>Letter</strong> sizes in L6.1 – Bulk <strong>Letter</strong> sizes and weights.<br />
L6.2.1 – Eligibility for the use of the Local Delivery service<br />
For the purposes of the Local Delivery service, a small community is one with fewer than 1000<br />
postal delivery points.<br />
The table shows the rules that determine if a lodgement is eligible to use the Local Delivery service.<br />
Is the lodgement at the office of delivery for all of the<br />
lodgement?<br />
November 2005<br />
YES NO<br />
Is the office of delivery in a postcode area defined in L6.2.2? YES NO<br />
Does the lodgement contain at least 50 letters?<br />
Or does it contain at least 10 letters in a small community?<br />
Are all the <strong>Letter</strong>s from the same sender whose address is on<br />
the outside of each envelope?<br />
Is the sender’s address in a postcode area serviced by the<br />
office of delivery?<br />
Or is it in a postcode area that adjoins those postcode areas?<br />
The lodgement is eligible<br />
for the Local Delivery<br />
service.<br />
YES NO<br />
YES NO<br />
YES NO<br />
If other conditions are<br />
met, direct the customer<br />
to the office of delivery<br />
The lodgement is not<br />
eligible for the Local<br />
Delivery service.<br />
Aggregation<br />
<strong>Australia</strong> <strong>Post</strong> prohibits the aggregation of mailings from different senders to achieve the minimum<br />
quantity.
<strong>Letter</strong> <strong>Post</strong> Guide 31<br />
L6.2.2 – <strong>Post</strong>code areas eligible for the Local Delivery service<br />
The Local Delivery service operates only in the postcode areas shown.<br />
0835-0899 2640-2739 3444-3749 3984-3999 6509-6646 9700-9799<br />
1970-1999 2787-2880 3812-3909 4210-4499 6700-6799 9880-9999<br />
2240-2490 2890-2899 3921-3925 4550-4899 7200-7499<br />
2500-2554 3211-3334 3945-3971 5200-5749 7900-7999<br />
2575-2599 3342-3424 3979 6215-6507 9597-9599<br />
L6.2.3 – Supplementary services and service combinations<br />
The table shows those <strong>Letter</strong> <strong>Post</strong> services that you may use as a supplement to the Local Delivery<br />
service or in combination with it on payment of the appropriate fee.<br />
Service For more information, refer to…<br />
Registered <strong>Post</strong> L3.3 – Registered <strong>Post</strong><br />
Insurance cover to $5000 L4.1 – Insurance<br />
Delivery confirmation L4.2 – Delivery confirmation<br />
Person-to-person delivery L4.3 – Person-to-person delivery<br />
L6.2.4 – Lodgement at the office of delivery<br />
Local Delivery lodgements MUST be at the counter of the office from which the letters will<br />
be delivered.<br />
Not all offices are delivery offices. The <strong>Post</strong>al Manager of any office can advise senders of the<br />
location of the office that delivers to the local postcode area.<br />
<strong>Australia</strong> <strong>Post</strong> considers that lodgement is at the office of delivery if:<br />
♦ a letter is addressed to a post office box, a locked bag or for counter delivery at the office where<br />
it is lodged, even if that office is not the delivery office for the postcode area<br />
♦ the lodgement is at an office designated by a General Manager of <strong>Australia</strong> <strong>Post</strong> for the purpose<br />
of receiving Local Delivery lodgements<br />
♦ the lodgement is at an office that controls a delivery depot that has no counter lodgement<br />
facilities<br />
♦ the lodgement is brought by private mail bag to the office of delivery<br />
♦ the sender delivers the lodgement to a mail contractor who, in the course of his or her duties,<br />
hands it in at the office of delivery.<br />
November 2005
32 <strong>Letter</strong> <strong>Post</strong> Guide<br />
6.3 – Print <strong>Post</strong><br />
The Print <strong>Post</strong> service delivers addressed, approved periodicals and similar publications throughout<br />
<strong>Australia</strong>. It provides secure and reliable delivery to virtually every address throughout <strong>Australia</strong> with<br />
special value-added benefits exclusive to <strong>Australia</strong> <strong>Post</strong>. These include:<br />
♦ access to private box addresses<br />
♦ redirection arrangements<br />
♦ return of undeliverable articles<br />
♦ virtually no restrictions on style and content, and flexible arrangements for supplements that<br />
provide revenue opportunities for publishers<br />
♦ no registration or lodgement fee<br />
♦ large discounts for presorting done by the mailer and reduced charges for local lodgement<br />
♦ a wide range of lodgement points to suit customers’ needs<br />
♦ delivery by postal delivery officers, Monday to Friday, with <strong>Letter</strong>s and other mail<br />
♦ the same delivery timetable as for <strong>Letter</strong>s by ordinary post, but allowing for surface not air<br />
carriage – this means next-business-day delivery within metropolitan areas of capital cities,<br />
including Canberra and Darwin, or within the same city, town or environs<br />
♦ the Reply Paid service can be used in conjunction with Print <strong>Post</strong>.<br />
Method of transport<br />
<strong>Australia</strong> <strong>Post</strong> normally uses surface carriage for Print <strong>Post</strong> articles. A Print <strong>Post</strong> air service is<br />
available at a competitive premium, with lodgement arranged to allow for up-lift by noon.<br />
More details<br />
Full details of the Print <strong>Post</strong> service, including Terms and Conditions, eligibility conditions for<br />
supplements, and instructions for the preparation and lodgement of articles, are in the Guide to Print<br />
<strong>Post</strong> (8834059), available at post offices and business centres.<br />
L6.3.1 – Publications eligible for the Print <strong>Post</strong> service<br />
To be eligible for Print <strong>Post</strong>, a publication must:<br />
♦ be approved by <strong>Australia</strong> <strong>Post</strong> for carriage by Print <strong>Post</strong>, and issued with a Print <strong>Post</strong><br />
Publication Number<br />
♦ comply with the conditions in this section and the Guide to Print <strong>Post</strong> (8834059).<br />
♦ consist of soft-covered printed matter including electromagnetic cassette or other electronic<br />
media<br />
♦ be a continuing periodical with a fixed title<br />
♦ be published at least twice each calendar year.<br />
In addition, each copy of an issue, including any supplements must:<br />
♦ be eligible for carriage by post<br />
♦ not be, or contain, a <strong>Letter</strong>, the carriage of which is reserved to <strong>Australia</strong> <strong>Post</strong> by the <strong>Australia</strong>n<br />
<strong>Post</strong>al Corporation Act 1989.<br />
♦ contain identical contents within each issue, except that copies delivered to different States or<br />
regions may contain different advertising content.<br />
Print <strong>Post</strong> users may include supplements with an issue provided they meet all other conditions and<br />
their intent is not to use Print <strong>Post</strong> as a means of delivering goods on a commercial or regular basis.<br />
L6.3.2 – Who may use Print <strong>Post</strong>?<br />
The following may lodge approved publications in the Print <strong>Post</strong> service:<br />
♦ the publishers or distributors of the approved publication<br />
♦ newsagents and news vendors.<br />
L6.3.3 – Size and weight of Print <strong>Post</strong> articles<br />
Print <strong>Post</strong> articles must be flat and rectangular and not exceed the size of a Large <strong>Letter</strong>. Refer to<br />
L2.3 – Large <strong>Letter</strong>. No article may exceed one kilogram in weight.<br />
Non-acceptance of odd shaped articles<br />
The <strong>Australia</strong> <strong>Post</strong> postal officer at the lodgement point may refuse to accept a Print <strong>Post</strong> lodgement<br />
if he or she deems the articles will incur extra handling.<br />
Parcel <strong>Post</strong><br />
<strong>Australia</strong> <strong>Post</strong> may accept articles that do not conform to Print <strong>Post</strong> size categories and weight steps<br />
requirements at Parcel <strong>Post</strong> charges and conditions.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 33<br />
L6.3.4 – Basis for Print <strong>Post</strong> charges<br />
Each Print <strong>Post</strong> lodgement must include an accurately completed mailing statement. <strong>Australia</strong> <strong>Post</strong><br />
may open samples of the lodgement to ensure that the contents comply with the prescribed<br />
conditions.<br />
The tables show the basis for Print <strong>Post</strong> charges, depending on the number of articles in each<br />
lodgement and the delivery requirements. For the sizes and weights used to assess charges, refer to<br />
L6.1 – Bulk <strong>Letter</strong> sizes and weights. For details of the actual charges, refer to the <strong>Post</strong> Charges<br />
Booklet (8833665).<br />
Lodgement at a delivery office – all articles for delivery from that office<br />
Are there 50 or more articles of the same weight in the<br />
lodgement?<br />
Charge at the Print <strong>Post</strong><br />
local delivery rate.<br />
No PreSort discount.<br />
YES NO<br />
Minimum charge is for<br />
50 articles at the Print<br />
<strong>Post</strong> local delivery rate.<br />
No PreSort discount.<br />
Lodgement at a delivery office – part delivery from that office and part delivery from other<br />
offices<br />
Are there 100 or more articles of the same weight in the<br />
lodgement?<br />
Is the article for delivery to a postcode<br />
area that this office services?<br />
Charge at the Print <strong>Post</strong><br />
local delivery rate.<br />
No PreSort discount.<br />
Lodgement at a Mail Centre<br />
YES NO<br />
Are there 100 or more articles of the same weight in the<br />
lodgement?<br />
Is the article for delivery to a postcode<br />
area that this Mail Centre services?<br />
Charge at the Print <strong>Post</strong><br />
Mail Centre rate.<br />
Charge the appropriate Print<br />
<strong>Post</strong> Same-State or<br />
Other-State rate.<br />
YES NO<br />
Charge the appropriate Print<br />
<strong>Post</strong> Same-State or<br />
Other-State rate.<br />
YES NO<br />
YES NO<br />
Charge the appropriate<br />
rate for each article,<br />
plus the difference<br />
between 100 and the<br />
number lodged at the<br />
Same-State metro rate.<br />
Charge the appropriate<br />
rate for each article,<br />
plus the difference<br />
between 100 and the<br />
number lodged at the<br />
Same-State metro rate.<br />
November 2005
34 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L6.3.5 – Application for a Print <strong>Post</strong> Publication Number<br />
Most offices of <strong>Australia</strong> <strong>Post</strong> can process an application for a Print <strong>Post</strong> Publication Number. The<br />
application must:<br />
♦ be on the application form provided by the processing office<br />
♦ be signed by either the publisher or the distributor of the publication<br />
♦ include a copy of the most recent issue of the publication, if one exists.<br />
Publishers who receive a Print <strong>Post</strong> Publication Number before the first issue of the publication,<br />
must send a copy of the first issue to the approving officer for confirmation.<br />
The Print <strong>Post</strong> Publication Number needs no periodic renewal. A further application is necessary<br />
only when information provided in the original application changes.<br />
L6.3.6 – Cancellation of a Print <strong>Post</strong> Publication Number<br />
<strong>Australia</strong> <strong>Post</strong> may give seven days’ written notice cancelling the approval to use the Print <strong>Post</strong><br />
service if the Publisher fails to observe or perform any term, covenant or obligation contained in the<br />
Print <strong>Post</strong> Terms and Conditions.<br />
<strong>Australia</strong> <strong>Post</strong> may, at its discretion and for any reason whatsoever, terminate the approval to use the<br />
Print <strong>Post</strong> service upon six months notice in writing to the Publisher.<br />
Notwithstanding revocation or termination of the Print <strong>Post</strong> approval, the Publisher shall be liable to<br />
pay <strong>Australia</strong> <strong>Post</strong> any due postage.<br />
L6.3.7 – Return to sender<br />
<strong>Australia</strong> <strong>Post</strong> returns each undeliverable Print <strong>Post</strong> article to the sender by ordinary post. The<br />
sender must pay the cost of return postage assessed at the ordinary post price. Published prices<br />
appropriate to the size category and weight step apply.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 35<br />
L6.4 – PreSort <strong>Letter</strong> service<br />
The PreSort <strong>Letter</strong> service is available to customers who lodge 300 or more letters of the same size<br />
category and weight step. The service offers reduced postage charges to customers who:<br />
♦ barcode and sort their mail into trays according to the Barcode Sort Plan (BSP) prior to<br />
lodgement<br />
♦ certify the use of current Address Matching Approval System (AMAS®) software including the<br />
latest version of the <strong>Post</strong>al Address File (PAF®)<br />
♦ address mail in accordance with <strong>Australia</strong> <strong>Post</strong>’s correct addressing standards – see PreSort<br />
Service Guide for <strong>Letter</strong>s (8833700)<br />
♦ prepare mail to comply with all other mailing conditions.<br />
The Barcode Sort Plan (BSP)<br />
The BSP defines 54 sorting divisions. It is available on the Internet at auspost.com.au and is<br />
contained in PreSort Service Guide for <strong>Letter</strong>s (8833700) available from any office of <strong>Australia</strong> <strong>Post</strong>.<br />
<strong>Post</strong>al Address File (PAF ® )<br />
PAF is a database containing all mailing addresses in <strong>Australia</strong> and their Delivery Point Identifiers<br />
(DPIDs). <strong>Australia</strong> <strong>Post</strong> issues PAF quarterly to certified AMAS vendors.<br />
Delivery Point Identifier (DPID ® )<br />
Each DPID is a unique eight-digit number that represents a physical delivery address. The DPID<br />
forms part of the barcode used to sort mail.<br />
Address Matching Approval System (AMAS ® )<br />
AMAS is a software approval program that ensures the quality of address data. It sets a standard for<br />
address matching software and tests the software’s ability to assign a correct unique DPID to each<br />
address in a customer’s database. AMAS is available from certified AMAS software vendors.<br />
Access to the PreSort <strong>Letter</strong> service is conditional upon customers demonstrating that they have used<br />
current AMAS certified software with the latest version of PAF.<br />
L6.4.1 – Scope<br />
The PreSort <strong>Letter</strong> service is available only for lodgement of <strong>Letter</strong>s up to 500 g. All <strong>Letter</strong>s must be<br />
for delivery within <strong>Australia</strong> or its Territories.<br />
L6.4.2 – Delivery standards<br />
Two delivery standards are available:<br />
♦ Regular Delivery is <strong>Australia</strong> <strong>Post</strong>’s normal delivery service for <strong>Letter</strong>s – see – L3.1.2<br />
♦ Off Peak Delivery is a service for letters that are not urgent. It offers reduced postage charges,<br />
but adds up to three working days to the Regular Delivery schedule, as shown below.<br />
If lodged for delivery…<br />
within the metropolitan area of<br />
the same State capital city<br />
within the same regional city or<br />
town and environs<br />
between the metropolitan areas<br />
of different State capital cities<br />
between the metropolitan area<br />
of a State capital city and a<br />
country location<br />
the Off Peak delivery day<br />
within the same State is…<br />
fourth business day after<br />
lodgement day<br />
fourth business day after<br />
lodgement day<br />
the Off Peak delivery day<br />
to another State is…<br />
not applicable<br />
fourth business day after<br />
lodgement day only for towns<br />
in different States that share a<br />
State boundary – such as<br />
Albury/Wodonga or<br />
Canberra/Queanbeyan<br />
not applicable fifth business day after<br />
lodgement day<br />
fifth business day after<br />
lodgement day<br />
between country locations fifth business day after<br />
lodgement day<br />
sixth business day after<br />
lodgement day<br />
seventh business day after<br />
lodgement day<br />
November 2005
36 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L6.4.3 – Supplementary services<br />
The Charity Mail and the Registered <strong>Post</strong> services are available with the PreSort <strong>Letter</strong> service. Refer<br />
to L3.3 Registered <strong>Post</strong> and L6.5 Charity Mail.<br />
L6.4.4 – PreSort <strong>Letter</strong> specifications and post charges<br />
For information on the size and weight specifications used to assess PreSort <strong>Letter</strong> prices, refer to<br />
L6.1 – Bulk <strong>Letter</strong> sizes and weights. For PreSort <strong>Letter</strong> service post charges, refer to the <strong>Post</strong><br />
Charges Booklet (8833665).<br />
L6.4.5 – Mandatory addressing standards<br />
Addressing standards of <strong>Australia</strong> <strong>Post</strong> are mandatory in the PreSort <strong>Letter</strong> service. Refer to PreSort<br />
Service Guide for <strong>Letter</strong>s (8833700). <strong>Australia</strong> <strong>Post</strong> may refuse a lodgement access to the PreSort<br />
<strong>Letter</strong> service if letters in the lodgement do not comply with the addressing standards.<br />
L6.4.6 – Lodgement conditions for PreSort <strong>Letter</strong>s<br />
The following conditions apply to all PreSort <strong>Letter</strong> lodgements.<br />
Minimum lodgement quantities<br />
The table below shows the minimum quantities for a PreSort <strong>Letter</strong> lodgement.<br />
Size category Minimum total lodgement in trays only<br />
Small <strong>Letter</strong> 300 letters<br />
Small Plus 300 letter<br />
Medium <strong>Letter</strong> 300 letters of the same weight category<br />
Large <strong>Letter</strong> 300 letters of the same weight category<br />
More than one sender<br />
<strong>Letter</strong>s contained within a PreSort <strong>Letter</strong>s lodgement may originate from more than one sender,<br />
subject to the following conditions:<br />
♦ Each lodgement contains a minimum of 10,000 letters of the same size category and weight step<br />
♦ Each lodgement consists of letters of the same delivery standard (ie all regular or all Off Peak)<br />
and same category (ie all with or without Charity Mail)<br />
♦ All letters are metered at the applicable published rate.<br />
Size categories and weight steps<br />
All letters in a PreSort <strong>Letter</strong> lodgement must be of the same size categories and weight steps<br />
category.<br />
Refer to L6.1 – Bulk <strong>Letter</strong> sizes and weight steps and all letters faced in the one direction.<br />
Mail presentation<br />
Lodgement must be in trays. The contents and sorting requirements for each tray type is shown<br />
below.<br />
Tray type Contents of tray and sorting requirements<br />
Barcode Direct Tray 300 <strong>Letter</strong>s or 4 kg of <strong>Letter</strong> weight (excluding the tray weight)<br />
all addressed to the same postcode range as defined in the<br />
Barcode Sort Plan (BSP).<br />
Residue Tray<br />
More than 2,000<br />
Residue Tray<br />
2,000 or fewer<br />
November 2005<br />
<strong>Letter</strong>s all addressed to one of the following eight PreSort<br />
Residue Tray destinations:<br />
Sydney Melbourne Brisbane Adelaide<br />
Perth Hobart Canberra Darwin<br />
<strong>Letter</strong>s to any destination in a lodgement with 2000 or fewer<br />
residue letters in total should be presented in trays.<br />
The tray must bear the State of Lodgement label
<strong>Letter</strong> <strong>Post</strong> Guide 37<br />
L6.4.6 – Lodgement conditions for PreSort <strong>Letter</strong>s – continued<br />
Combined lodgement<br />
<strong>Australia</strong> <strong>Post</strong> will accept a lodgement containing both Barcoded and Unbarcoded <strong>Letter</strong>s if:<br />
♦ the lodgement contains a minimum of 300 barcoded letters of the same size category, weight<br />
step and delivery standard, and<br />
♦ all letters are from the same sender as shown by the return address, and<br />
♦ the lodgement is supported with evidence from approved AMAS software if requested.<br />
Tray Labels<br />
Customers must label each tray. Use either <strong>Australia</strong> <strong>Post</strong> pre-printed tray labels or labels produced<br />
by approved software. For more information on tray labelling, refer to the PreSort Service Guide for<br />
<strong>Letter</strong>s (8833700)<br />
L6.4.7 – Lodgement approval for PreSort <strong>Letter</strong>s<br />
Customers who intend to lodge PreSort <strong>Letter</strong>s must apply to use the service before they make the<br />
initial lodgement. The Application for Lodgement of PreSort <strong>Letter</strong>s (8835117) is available at any<br />
office of <strong>Australia</strong> <strong>Post</strong>. On approval, customers can make PreSort <strong>Letter</strong> lodgements at a designated<br />
lodgement facility.<br />
Normally, <strong>Australia</strong> <strong>Post</strong> grants approval to lodge PreSort <strong>Letter</strong>s only at Mail Centres or Business<br />
Centres. Exceptionally, a Retail Area Manager may approve a PreSort <strong>Letter</strong> lodgement at a post<br />
office. <strong>Australia</strong> <strong>Post</strong> reserves the right to vary the designated lodgement facility at any time.<br />
<strong>Australia</strong> <strong>Post</strong> recommends that customers intending to lodge Barcoded <strong>Letter</strong>s for the first time<br />
submit sample <strong>Letter</strong>s to <strong>Australia</strong> <strong>Post</strong> for testing of barcode accuracy and readability.<br />
L6.4.8 – When to lodge PreSort <strong>Letter</strong>s<br />
Each designated lodgement facility publishes the business hours during which it accepts lodgements.<br />
Advance notice for large lodgements<br />
Customers who intend to submit 50,000 or more <strong>Letter</strong>s in a single lodgement, should advise the<br />
officer-in-charge of the designated lodgement facility no later than Friday of the week before the<br />
lodgement.<br />
L6.4.9 – How to lodge PreSort <strong>Letter</strong>s<br />
Customers can lodge their PreSort <strong>Letter</strong>s using either the metered mail or the manifest option.<br />
Metered mail<br />
See Section 3 of General <strong>Post</strong> Guide for details of the postage meter service.<br />
Each metered PreSort <strong>Letter</strong> lodgement must include a Meter Lodgement Document. The document<br />
incorporates the AMAS certification.<br />
Manifests<br />
Each non-metered PreSort <strong>Letter</strong> lodgement must include a manifest. A manifest is a summary of<br />
the contents of the lodgement. A copy of a sample manifest is in PreSort Service Guide to <strong>Letter</strong>s<br />
(8833700).<br />
Each lodgement must also include a PreSort <strong>Letter</strong>s Lodgement Document (8835114). The document<br />
incorporates the AMAS certification.<br />
November 2005
38 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L6.4.10 – Conditions for same-State charges<br />
A PreSort <strong>Letter</strong> attracts same-State charges when:<br />
♦ the <strong>Letter</strong> is for delivery within the same State as the State of lodgement, as defined in the<br />
Barcode Sort Plan (BSP)<br />
♦ the lodgement is at the appropriate Mail Centre shown in the table, which depends on the<br />
location of the return address shown on each letter in the lodgement. (Note: The term ‘Mail<br />
Centre’ may include other facilities that <strong>Australia</strong> <strong>Post</strong> approves for the lodgement of PreSort<br />
<strong>Letter</strong>s.)<br />
If the return address is… and the lodgement is for<br />
delivery …<br />
then lodgement must be at…<br />
Within the State of lodgement within the State of lodgement an approved Mail Centre within<br />
that State.<br />
Outside the State of lodgement throughout the State of<br />
lodgement<br />
Outside the State of lodgement only within the areas serviced<br />
by a particular approved Mail<br />
Centre<br />
November 2005<br />
an approved metropolitan Mail<br />
Centre within that State<br />
or<br />
an approved non-metropolitan<br />
Mail Centre, only if the<br />
customer or its mailing agent<br />
prepared the mail at an address<br />
in the area serviced by that Mail<br />
Centre.<br />
that particular approved Mail<br />
Centre.<br />
For example, if a Sydney customer uses a Melbourne mailing house to prepare and lodge its PreSort<br />
<strong>Letter</strong>s, the mailing house should seek approval to lodge the mail in Melbourne. Same-State charges<br />
will apply to all letters addressed to Victoria.<br />
If a lodgement does not meet the above conditions, then other-State charges apply.<br />
L6.4.11– Interconnect option<br />
Customers may arrange their own interstate transport to interconnect with <strong>Australia</strong> <strong>Post</strong>’s letter<br />
service network at designated facilities in destination States. Customers need to complete an<br />
Application for Lodgement of PreSort <strong>Letter</strong>s (8835117) and nominate those Mail Centres where they<br />
will make lodgements. On approval, customers may lodge letters at the designated Mail Centres.<br />
Appropriate lodgement documentation must accompany each lodgement.<br />
L6.4.12 – Further information<br />
For more information on the PreSort <strong>Letter</strong> service and a copy of the PreSort Service Guide to<br />
<strong>Letter</strong>s (8833700), contact <strong>Australia</strong> <strong>Post</strong> on 13 13 18.
<strong>Letter</strong> <strong>Post</strong> Guide 39<br />
L6.5 – Charity Mail<br />
The Charity Mail service is available for the postal distribution of personally addressed Small <strong>Letter</strong>s,<br />
lodged for delivery in <strong>Australia</strong>. Eligibility for access to Charity Mail is subject to the following<br />
conditions.<br />
L6.5.1 – Scope<br />
The Charity Mail service is applicable only to Small <strong>Letter</strong>s in the PreSort <strong>Letter</strong> service. Each<br />
lodgement must contain at least 300 barcoded Small <strong>Letter</strong>s.<br />
L6.5.2 – Charges<br />
Refer to <strong>Post</strong>al Charges Booklet (8833665) for the Charity Mail charges. You must pay all post charges at<br />
the time of lodgement or charge them to an existing charge account. Refer to L8.2 – Methods of<br />
Payment.<br />
L6.5.3 –Approval to lodge Charity Mail<br />
Use the Application for the Charity Mail Service form (8838713) to apply for Charity Mail<br />
registration. This form is available from any <strong>Post</strong> Office.<br />
The completed application must include<br />
♦ a copy of your <strong>Australia</strong>n Tax Office (ATO) endorsement as an Income Tax Exempt Charity<br />
(ITEC)<br />
♦ a list of all business operations that are covered under the ITEC endorsement.<br />
Upon approval, <strong>Australia</strong> <strong>Post</strong> will issue a letter granting access to Charity Mail charges to the<br />
organisation named in the ATO ITEC approval notification. All business activities conducted under<br />
the same <strong>Australia</strong>n Business Number (ABN) are eligible to access the Charity Mail service. The letter<br />
will also provide an 8-digit approval (registration) number, which will need to be quoted for each<br />
mailing.<br />
L6.5.4 - Contents of letter<br />
There are no content-based restrictions where the mailing is generated by an approved charity and<br />
contains material solely from that charity. A charity may access Charity Mail prices for letters<br />
containing contents such as:<br />
♦ advertising/promotional material<br />
♦ statements/invoices<br />
♦ greeting cards, newsletters, acknowledgment letters, etc.<br />
Mailings containing reference to, or material from other Organisations:<br />
Many charities in acquiring new donors or soliciting donations will make reference to other<br />
organisations. It is acceptable for a mailing from an approved charity to contain reference to or<br />
material from another organisation, provided that:<br />
♦ the reference to or material from another organisation supports the charitable purpose; and is;<br />
♦ incidental to the main purpose of the mailing.<br />
L6.5.5 – Conditions of Lodgement<br />
When lodging letters under the Charity Mail service, you must:<br />
♦ lodge at least 300 barcoded Small <strong>Letter</strong>s<br />
♦ ensure that each letter carries the 8-digit Registration number issued by <strong>Australia</strong> <strong>Post</strong>, printed<br />
on the front or back of the envelope or above the address block<br />
♦ ensure that all letters comply with the conditions that apply to the PreSort <strong>Letter</strong> Service<br />
November 2005
40 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L6.6 – Clean Mail<br />
The Clean Mail service is a work share option for customers who choose to undertake no sorting, but<br />
can present machine addressed letters of a standard suitable for processing by mechanised letter<br />
sorting equipment.<br />
The conditions for access to the Clean Mail Service are designed to ensure letters can be processed by<br />
mechanised letter processing equipment.<br />
L6.6.1 – Entry Requirement<br />
The minimum entry requirement for Clean Mail is 300 letters per lodgement. Each lodgement must<br />
consist of letters of the same size.<br />
Each lodgement must originate from the same sender.<br />
L6.6.2 – Exclusions<br />
Articles that have an incorrect, corrupt, out of specification or illegible 4-State Barcode are not<br />
eligible for access to the Clean Mail Service.<br />
Additionally, plastic wrapped articles are not eligible for access to the Clean Mail Service.<br />
L6.6.3 – Article Dimensions<br />
The letter categories eligible for the Clean Mail Service are Small <strong>Letter</strong>s and Small Plus <strong>Letter</strong>s.<br />
Small <strong>Letter</strong>s Small Plus <strong>Letter</strong>s<br />
Maximum Weight 125 g 125 g<br />
Minimum Size 88 x 138 mm 88 x 138 mm<br />
Maximum Size 130 x 240 mm 162 x 240 mm<br />
Maximum Thickness 5mm 5mm<br />
Shape Oblong Oblong<br />
Common Examples DL (100 x 220 mm)<br />
C6 (114 x 162 mm)<br />
The length must be at least 1.414 times the width.<br />
L6.6.4 – Delivery Timetable<br />
The regular delivery standard will apply to the Clean Mail Service.<br />
L6.6.5 – Supplementary Services<br />
The Registered <strong>Post</strong> service can be used in conjunction with the Clean Mail Service.<br />
L6.6.6 – <strong>Post</strong>age Meters<br />
A postage meter may be used as a payment method for the Clean Mail Service.<br />
The published Clean Mail price must be printed on the top right hand corner of the address side of<br />
each letter. If a date is printed, it must be the date of lodgement.<br />
For additional information on metering, and the postage rebate applicable to metered Clean Mail,<br />
refer to the Conditions of use for <strong>Post</strong>age Meters and Franking Machines booklet (8833675).<br />
L6.6.7 – Mail Piece Flexibility<br />
<strong>Letter</strong>s presented under the Clean Mail Service must be reasonably flexible to ensure that they can be<br />
processed through high speed letter sorting equipment. <strong>Letter</strong>s that are too rigid or stiff are ineligible<br />
for the Clean Mail Service. Some examples of prohibited enclosures includes pencils, pens, audio<br />
cassettes and compact disks enclosed in a hard case.<br />
Where doubt exists regarding the flexibility of a mail piece, customers are requested to submit a<br />
sample of letters for testing to determine suitability for machine processing. Full details are contained<br />
in the Clean Mail Service Guide (8838878).<br />
November 2005<br />
C5 (162 x 229 mm)
<strong>Letter</strong> <strong>Post</strong> Guide 41<br />
L6.7 – Impact Mail<br />
Impact Mail is a service offered by <strong>Australia</strong> <strong>Post</strong> for the delivery of unique shaped mail pieces.<br />
L6.7.1 – Lodgement Requirements<br />
The minimum lodgement quantity required to access the Impact Mail service is 300 articles per<br />
lodgement.<br />
Each lodgement must consist of articles of the same size category.<br />
Each lodgement must originate from the same sender.<br />
L6.7.2 – Delivery Standard<br />
Impact Mail is delivered Monday to Friday, with letters and other mail. The delivery standard that<br />
applies is the same as that for Print <strong>Post</strong>.<br />
L6.7.3 – Size Categories<br />
The size categories eligible for the Impact Mail Service are Small and Small Plus. Impact Mail may be<br />
any shape, but must fit entirely within the following dimensions;<br />
Small Small Plus<br />
Maximum Weight 125 g 125 g<br />
Minimum Size 88 x 138 mm -<br />
Maximum Size 130 x 240 mm 162 x 240 mm<br />
Maximum Thickness 5 mm 5 mm<br />
L6.7.4 – Design Considerations<br />
<strong>Australia</strong> <strong>Post</strong> recommends that consideration be given to the size of the letterbox apertures when<br />
designing Impact Mail articles.<br />
Items must not be made of a material likely to cause injury to people, damage other postal articles or<br />
equipment. It is requested that items constructed of material other than card stock are submitted to<br />
<strong>Australia</strong> <strong>Post</strong> for approval prior to lodgement.<br />
When designing customised shapes please ensure a suitable surface area is provided to affix<br />
redirection or Return-To-Sender stickers.<br />
Some shapes are more susceptible to damage. Refer to the Impact Mail Service Guide (8839152) for<br />
examples of suitable and not recommended shapes of Impact Mail articles<br />
November 2005
42 <strong>Letter</strong> <strong>Post</strong> Guide<br />
SECTION 7 – ELECTRONIC MAIL SERVICES<br />
L7.1 – Introduction to Electronic Mail<br />
L7.1.1 – General description of electronic mail services<br />
<strong>Australia</strong> <strong>Post</strong> provides fast electronic document and message services. These include:<br />
♦ L7.2 – EDI <strong>Post</strong> – a national mail production service for businesses sending large numbers of<br />
items such as accounts, statements, direct mail.<br />
♦ L7.3 – <strong>Letter</strong>gram – a service that prints messages on distinctive stationery and delivers to<br />
practically anywhere in <strong>Australia</strong>. A <strong>Letter</strong>gram is also a powerful, effective business tool.<br />
♦ L7.4 – Fax<strong>Post</strong> – a public access domestic and international facsimile service. Documents<br />
lodged over the counter at any <strong>Australia</strong> <strong>Post</strong> outlet are delivered either to the recipient’s own<br />
fax machine or to a fax machine at a postal authority for hard copy delivery to the recipient.<br />
L7.1.2 – Eligibility<br />
A document or message is eligible for transmission by Electronic Mail services if:<br />
♦ the selected service is available at the destination<br />
♦ the final lodgement time for a requested delivery standard has not passed<br />
♦ the message contains no matter that could be regarded by a reasonable person as being<br />
offensive or defamatory or could be used to menace or harass another person.<br />
L7.1.3 – Non-liability of <strong>Australia</strong> <strong>Post</strong><br />
No action or proceeding can lie against <strong>Australia</strong> <strong>Post</strong>, its employees or agents in relation to:<br />
♦ any defamation (whether civil or criminal) or infringement of copyright<br />
♦ any loss or damage suffered, or that may be suffered, by a person because of any act or<br />
omission (whether negligent or otherwise) by or on behalf of <strong>Australia</strong> <strong>Post</strong>, its employees or<br />
agents in relation to the collection, lodgement, carriage or delivery of Fax<strong>Post</strong>, <strong>Letter</strong>gram or<br />
EDI <strong>Post</strong>.<br />
L7.1.4 – Charges<br />
Charges for EDI <strong>Post</strong> and <strong>Letter</strong>gram services vary according to customer requirements. For more<br />
information, please call 13 11 18.<br />
Fax<strong>Post</strong> charges are in <strong>Post</strong> Charges Booklet (8833665).<br />
L7.2 – EDI <strong>Post</strong><br />
EDI <strong>Post</strong> facilitates the way businesses send mail, with significant savings of both time and money.<br />
With EDI <strong>Post</strong>, you transmit bulk mail electronically from your computer to <strong>Australia</strong> <strong>Post</strong> for<br />
processing, printing, enveloping and delivery.<br />
This innovative service enables major mailers to reduce processing, handling and transport times,<br />
improve cash flows and reduce costs by out-sourcing the production and mailing of statements,<br />
accounts and direct mail to <strong>Australia</strong> <strong>Post</strong>.<br />
L7.2.1 – EDI <strong>Post</strong><br />
EDI <strong>Post</strong> receives customers’ data in predefined formats and distributes it to a production site near<br />
the delivery point. EDI <strong>Post</strong> production sites are strategically located for efficient access to the mail<br />
network. High-speed printers produce customers’ documents, and advanced enveloping machines<br />
prepare them for despatch. Additionally, EDI <strong>Post</strong> can fax the documents to selected recipients.<br />
EDI <strong>Post</strong> can store paper and envelopes on behalf of customers and can insert additional material,<br />
such as brochures, into envelopes.<br />
EDI <strong>Post</strong> can also create digital images of the printed documents on CD for archiving or customer<br />
service purposes.<br />
<strong>Australia</strong> <strong>Post</strong> will tailor EDI <strong>Post</strong> to meet your particular requirements.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 43<br />
L7.3 – <strong>Letter</strong>gram<br />
L7.3.1 – Bulk <strong>Letter</strong>grams<br />
EDI <strong>Post</strong> <strong>Letter</strong>gram is a value-added service for EDI <strong>Post</strong> customers who wish to deliver an<br />
important message to a large number (say, 200 or more) of their customers. <strong>Australia</strong> <strong>Post</strong> prints the<br />
messages on the distinctive <strong>Letter</strong>gram stationery. Typical uses of this service include:<br />
♦ reminder payment notices<br />
♦ final notices<br />
♦ utility service outage notifications.<br />
The <strong>Letter</strong>grams can contain bill payment barcodes, if required.<br />
<strong>Australia</strong> <strong>Post</strong> processes the messages at a production site, prints them on <strong>Letter</strong>gram stationery and<br />
despatches them directly into the <strong>Australia</strong> <strong>Post</strong> mail network. EDI <strong>Post</strong> <strong>Letter</strong>grams receive next<br />
day delivery to most metropolitan addresses, if lodgement times and delivery schedules allow this.<br />
L7.3.2 – <strong>Letter</strong>grams via PCs<br />
Customers who have the necessary software from EDI <strong>Post</strong> can also send <strong>Letter</strong>grams direct from<br />
their own PCs. The software enables customers to lodge messages electronically with <strong>Australia</strong> <strong>Post</strong>.<br />
<strong>Australia</strong> <strong>Post</strong> then routes the messages to a production site for printing on <strong>Letter</strong>gram stationery,<br />
enveloping and despatch into the <strong>Australia</strong> <strong>Post</strong> mail network.<br />
The service is appropriate for customers wishing to send the same message to up to 200 recipients at<br />
a time.<br />
November 2005
44 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L7.4 – Fax<strong>Post</strong><br />
Fax<strong>Post</strong> is a public access domestic and international facsimile service. Documents lodged over the<br />
counter at any <strong>Australia</strong> <strong>Post</strong> outlet are delivered either to the recipient’s own fax machine or to a fax<br />
machine at a postal authority for hard copy delivery to the recipient.<br />
Our international fax and delivery network links customers to more than 40 countries – refer to<br />
International <strong>Post</strong> Guide – as well as private fax machines anywhere in the world, provided IDD<br />
access is available. Please note that <strong>Australia</strong> <strong>Post</strong> cannot guarantee delivery of messages through the<br />
service of overseas postal authorities. In addition an overseas service or service option (such as<br />
courier/express delivery) may have been cancelled and <strong>Australia</strong> <strong>Post</strong> not notified. Not all countries<br />
have reciprocal services to <strong>Australia</strong>.<br />
L7.4.1 –Fax<strong>Post</strong> definitions<br />
PSTN<br />
PSTN is the Public Switched Telecommunications Network that provides access to:<br />
♦ Subscriber Trunk Dialling (STD) and local calls within <strong>Australia</strong><br />
♦ International Direct Dialling (IDD) for direct connection to international telephone numbers.<br />
CCITT Group 3<br />
CCITT Group 3 is the international standard for fax machines used by Fax<strong>Post</strong>.<br />
Fax Centre<br />
A Fax Centre is an office of <strong>Australia</strong> <strong>Post</strong> equipped with a facsimile machine and connected to the<br />
PSTN facility.<br />
Original document<br />
An original document is a document accepted at an <strong>Australia</strong> <strong>Post</strong> outlet for facsimile transmission.<br />
Facsimile document<br />
A facsimile document is the reproduced copy of an original document after facsimile transmission.<br />
L7.4.2 – Scope of Fax<strong>Post</strong><br />
Fax<strong>Post</strong> is available for document transmission only via PSTN.<br />
It is not available for document transmission:<br />
♦ to any mobile telephone served by either an <strong>Australia</strong>n-based or an overseas-based network<br />
♦ over any satellite telecommunications network – such as INMARSAT, which provides<br />
telephone connection to ships at sea.<br />
L7.4.3 – Maximum document size<br />
Fax<strong>Post</strong> transmits documents up to B4 size – 250 mm × 353 mm.<br />
L7.4.4 – Original document quality<br />
The original document:<br />
♦ must have a margin on all sides of at least 10 mm<br />
♦ if a multi-page document, should have pages sequentially numbered<br />
♦ must be capable of satisfactory reproduction – for example, white paper containing bold black<br />
type or graphics, or handwriting and drawings in black ink.<br />
Some colours (particularly some shades of blue) do not reproduce well. If Fax Centre staff have<br />
doubts about the reproductive quality of a document, they should endorse the transmittal sheet<br />
TRANSMITTED AT SENDER'S RISK, and ask the sender to sign the endorsement.<br />
L7.4.5 – Document contents<br />
Fax Centre staff may refuse a document for transmission if it contains material that a reasonable<br />
person could regard as offensive or defamatory or as material that could be used to menace or harass<br />
another person.<br />
L7.4.6 – Over-the-counter lodgement<br />
Senders can lodge an original document over the counter at any office of <strong>Australia</strong> <strong>Post</strong>. They must<br />
accept the terms and conditions by completing a transmittal sheet, which the office transmits with<br />
the message.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 45<br />
L7.4.7 – Transmission options<br />
A Fax Centre may transmit an original document:<br />
♦ to an another Fax Centre for onward delivery to the addressee<br />
♦ to a private CCITT Group 3 fax machine located anywhere in <strong>Australia</strong> and connected to<br />
PSTN.<br />
Transmissions to private fax machines<br />
<strong>Australia</strong> <strong>Post</strong> reserves the right to refuse or discontinue further transmission attempts to a private<br />
fax machine if:<br />
♦ the destination facsimile machine is not accessible via the PSTN<br />
♦ contact with the nominated number is not established after three dialling attempts<br />
♦ connection to the nominated number cannot be maintained for long enough to transmit the<br />
complete document<br />
♦ the destination fax machine does not meet CCITT Group 3 standards.<br />
L7.4.8 – Delivery options<br />
The sender must nominate the method of delivery on the transmittal sheet at the time of lodging the<br />
document. The delivery options include:<br />
♦ over the counter to a recipient who provides suitable identification – if the transmittal sheet<br />
includes a telephone number, the receiving Fax Centre notifies the recipient of the document's<br />
arrival<br />
♦ by post<br />
♦ by whatever express delivery service is available at the destination<br />
♦ by onward transmission to a private fax machine.<br />
L7.4.9 – Payment options<br />
The sender pays for the Fax<strong>Post</strong> service when <strong>Australia</strong> <strong>Post</strong> accepts the original document at the<br />
counter:<br />
♦ in cash, or<br />
♦ by a debit to an approved credit card, debit card, or an <strong>Australia</strong> <strong>Post</strong> charge account.<br />
<strong>Australia</strong> <strong>Post</strong> staff may refuse to offer the Fax<strong>Post</strong> service if the customer offers to pay on credit<br />
terms and staff believe that <strong>Australia</strong> <strong>Post</strong> may not receive subsequent payment.<br />
For more details, refer to L8.2 – Methods of payment of postage.<br />
L7.4.10 – Return of original document<br />
The sender may request the return of the original document:<br />
♦ by collection from the Fax Centre, or<br />
♦ by ordinary post, free of charge.<br />
If the sender makes no request for the return of the original document, the Fax Centre destroys the<br />
document after two months.<br />
L7.4.11 – Liability of <strong>Australia</strong> <strong>Post</strong><br />
In relation to the Fax<strong>Post</strong> service, subject to the provisions of the <strong>Australia</strong> <strong>Post</strong> Terms and<br />
Conditions, <strong>Australia</strong> <strong>Post</strong> is not liable for:<br />
♦ any defamation or infringement of copyright<br />
♦ any loss or damage of any kind (including but not limited to direct and consequential loss)<br />
resulting from any act or omission, whether negligent or otherwise, by or on behalf of <strong>Australia</strong><br />
<strong>Post</strong>.<br />
November 2005
46 <strong>Letter</strong> <strong>Post</strong> Guide<br />
SECTION 8 – LETTER POST – GENERAL PROVISIONS<br />
L8.1 – Scope of the <strong>Letter</strong> <strong>Post</strong><br />
L8.1.1 – Definition of <strong>Australia</strong><br />
The conditions of service of the <strong>Letter</strong> <strong>Post</strong> apply to all places within <strong>Australia</strong>. The following places<br />
are within <strong>Australia</strong>:<br />
♦ Lord Howe Island NSW 2898<br />
♦ <strong>Australia</strong>n Antarctic Territory TAS 7151<br />
♦ Territory of Heard Island and McDonald Islands TAS 71501<br />
The conditions also apply to:<br />
♦ Christmas Island (Indian Ocean) WA 6798<br />
♦ Cocos (Keeling) Islands WA 6799<br />
♦ Norfolk Island NSW 2899.<br />
However, these places require the same customs documentation as in the International <strong>Post</strong>. Refer<br />
to International <strong>Post</strong> Guide.<br />
L8.1.2 – Definition of same-State within <strong>Australia</strong><br />
<strong>Australia</strong> <strong>Post</strong> deems some postcodes that lie within or on the border of another State to be in that<br />
State for the purposes of some Print <strong>Post</strong> charging. The table shows these postcodes.<br />
State <strong>Post</strong>codes in other States or Territories considered to be in the same State<br />
NSW ACT postcodes 2600–2639, 0200–0299 COOLANGATTA QLD 4225<br />
WODONGA VIC 3689 WODONGA VIC 3690<br />
QLD TWEED HEADS NSW 2485 TWEED HEADS SOUTH NSW 2486<br />
VIC ALBURY NSW 2640 LAVINGTON NSW 2641<br />
This means that, for example, a Print <strong>Post</strong> article addressed to Albury, NSW 2640 attracts the same-<br />
State charge if it is posted in either New South Wales or Victoria.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 47<br />
L8.2 – Methods of payment of postage<br />
L8.2.1 – <strong>Post</strong>age stamps<br />
Customers may prepay postage by means of postage stamps that they affix to the top right of the<br />
address side of a letter or by postage meter impressions.<br />
L8.2.2 – Summary of ways of paying postage<br />
The table shows, for each product or service and each method of payment, whether customers may<br />
pay postage by that method.<br />
Product or service Cash Nonapproved<br />
cheque<br />
Bulk letters – <strong>Post</strong>age Paid<br />
imprint<br />
<strong>Post</strong>age stamps, prepaid postal<br />
stationery, satchels, Express<br />
<strong>Post</strong>, Registered <strong>Post</strong>, <strong>Post</strong>pak,<br />
Fax<strong>Post</strong><br />
Approved<br />
cheque<br />
EFTPOS<br />
debit<br />
Credit<br />
card<br />
Debit to<br />
charge<br />
account<br />
Bulk letters – PAID postmark <br />
<br />
Only if<br />
$10 or<br />
more<br />
Reply Paid <br />
<br />
<strong>Post</strong>age paid by addressee at<br />
delivery point – for example,<br />
COD, More to Pay<br />
<strong>Post</strong>age meter reset <br />
Franking machine reset <br />
L8.3 – <strong>Post</strong>-boxes<br />
L8.3.1 – Official post-boxes<br />
Official post-boxes display the latest time for posting mail to meet <strong>Australia</strong> <strong>Post</strong>’s delivery<br />
timetables.<br />
L8.3.2 – Private post-boxes<br />
Owners or occupiers of business premises may apply to the General Manager <strong>Australia</strong> <strong>Post</strong> for<br />
<strong>Australia</strong> <strong>Post</strong> to clear a private post-box installed in the premises.<br />
A private post-box cleared by <strong>Australia</strong> <strong>Post</strong> must have the following notice displayed next to each<br />
lodgement slot:<br />
THIS IS A PRIVATE POST-BOX. ARTICLES POSTED IN IT WILL BE CARRIED BY POST, BUT EVIDENCE OF<br />
THAT POSTING CANNOT BE USED AS EVIDENCE OF SERVICE BY POST.<br />
The <strong>Post</strong> Charges Booklet (8833665) contains the charges for private post-boxes.<br />
L8.4 – Acceptance of mail by postal delivery officers<br />
You may lodge a small quantity of mail with a postal delivery officer engaged on deliveries if:<br />
♦ the mail does not require special documentation or services<br />
♦ the postage is fully prepaid<br />
♦ it is practical for the officer to accept the mail.<br />
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48 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L8.5 – Prohibitions<br />
Certain items must not be posted in the International <strong>Post</strong><br />
The Dangerous and Prohibited Goods & Packaging <strong>Post</strong> Guide (8833729) prohibits the lodgement<br />
of articles in all nine classes of dangerous goods. Each class is illustrated below with some examples<br />
of common substances that fall (or might fall) into the class. If you have any doubts about a<br />
particular substance, consult the Dangerous and Prohibited Goods & Packaging <strong>Post</strong> Guide<br />
(8833729) for more details.<br />
Class 1 – Explosives<br />
Ammunition Fireworks Igniters.<br />
Class 2 – Compressed gas – flammable and non-flammable<br />
Aerosol products Carbon dioxide gas Cigarette lighters, butane.<br />
Class 3 – Flammable liquids<br />
Alcohol Flammable paint and thinners Flammable varnish removers.<br />
Class 4 – Flammable solids<br />
Magnesium, metallic Matches of all kinds Zinc powder.<br />
Class 5 – Oxidising material<br />
Adhesives, some<br />
Bleaching powders, some<br />
November 2005<br />
Dyes, hair or textile, made of<br />
organic peroxides<br />
Fibreglass repair kits.<br />
Class 6 – Poisons, including drugs and medicines<br />
Exceptionally, <strong>Australia</strong> <strong>Post</strong> accepts drugs and medicines in prescription quantities and nondangerous<br />
perishable biological substances when packed and transmitted in the prescribed manner.<br />
For the prescribed conditions, see Dangerous and Prohibited Goods & Packaging <strong>Post</strong> Guide<br />
(8833729).<br />
Class 7 – Radioactive materials<br />
Class 8 – Corrosives<br />
Cleaning liquids, corrosive Paint or varnish removers Thermometers, mercury filled.<br />
Class 9 – Miscellaneous<br />
Magnetised materials Oiled paper Polymerisable materials.<br />
L8.6 – Change-of-address and Holding services<br />
Either <strong>Australia</strong> <strong>Post</strong> or an agent of the addressee can redirect letters if the addressee has changed<br />
address. For full details, refer to Section 7 of General <strong>Post</strong> Guide (8837578).<br />
L8.7 – Unclaimed, undeliverable, refused mail<br />
The <strong>Letter</strong> <strong>Post</strong> provisions for unclaimed, undeliverable and refused letters are in Section 5 of<br />
General <strong>Post</strong> Guide (8837578).<br />
L8.8 – Withdrawal from the post<br />
A sender who has lodged a <strong>Letter</strong> <strong>Post</strong> article may apply to have the article withdrawn from the post<br />
and returned to the sender. Section 5 of General <strong>Post</strong> Guide (8837578) contains the conditions for<br />
withdrawing an article from the post. Because of the potential for fraud, <strong>Australia</strong> <strong>Post</strong> strictly<br />
observes these conditions and does not easily grant applications for withdrawal from the post.<br />
Withdrawal charges are in the <strong>Post</strong> Charges Booklet (8833665).<br />
L8.9 – Compensation and insurance<br />
For the conditions that apply to compensation and insurance, refer to Section 6 of General <strong>Post</strong><br />
Guide (8837578).<br />
Also, see L4.1 – Insurance.
<strong>Letter</strong> <strong>Post</strong> Guide 49<br />
L8.10 – Enquiries and complaints<br />
People with an enquiry or complaint about damage, delay or loss of a <strong>Letter</strong> <strong>Post</strong> article, should<br />
contact an office of <strong>Australia</strong> <strong>Post</strong> and provide full details.<br />
L8.10.1 – Lodgement of enquiry or complaint<br />
Senders or addressees may lodge enquiries or complaints:<br />
♦ on the enquiry form available at any office of <strong>Australia</strong> <strong>Post</strong><br />
♦ by post or telephone, if attendance at an office is inconvenient.<br />
L8.10.2 – Non-delivery<br />
<strong>Australia</strong> <strong>Post</strong> accepts an enquiry or a complaint about non-delivery of a <strong>Letter</strong> <strong>Post</strong> article if:<br />
♦ the applicant can describe the article and give sufficient lodgement details<br />
♦ sufficient time has elapsed to allow the article to reach its destination in the ordinary course of<br />
carriage<br />
♦ the applicant can provide reasonable evidence that the article was posted and has not yet been<br />
delivered<br />
♦ the applicant makes the enquiry within six months of the lodgement.<br />
Action by <strong>Australia</strong> <strong>Post</strong> for non-delivery enquiries<br />
The table shows the <strong>Australia</strong> <strong>Post</strong> action for <strong>Letter</strong> <strong>Post</strong> non-delivery enquiries.<br />
Service Action taken<br />
Ordinary <strong>Post</strong> No search<br />
Express <strong>Post</strong> Search at the delivery office<br />
Registered <strong>Post</strong> Search at the delivery office<br />
Insured <strong>Letter</strong>s Search at the delivery office<br />
Delivery Confirmation Search at the delivery office<br />
<strong>Australia</strong> <strong>Post</strong> returns undeliverable articles found in the mail to the sender, if possible.<br />
L8.10.3 – Delayed delivery<br />
Anyone making an enquiry or complaint about delayed delivery should, if possible, submit the<br />
envelope or the cover of the delayed article in the condition in which they received it.<br />
L8.10.4 – Information not to be divulged<br />
<strong>Australia</strong> <strong>Post</strong> does not give information about postal articles or electronic mail messages that pass<br />
through a post office, except to the person to whom the article or message is addressed.<br />
November 2005
50 <strong>Letter</strong> <strong>Post</strong> Guide<br />
SECTION 9 – LETTER POST SPECIFICATIONS<br />
L9.1 – Envelopes<br />
L9.1.1 – Introduction<br />
Electronic letter processing equipment handles <strong>Letter</strong>s faster, more efficiently and more economically<br />
than manual sorting methods. The respective post charges reflect the difference in handling costs.<br />
Why an envelope specification is necessary<br />
<strong>Letter</strong>s passing through modern high-speed postmarking and sorting machines are subject to<br />
considerable stress. Envelope specifications are necessary to ensure envelopes can be successfully<br />
machine-processed. Sorting officers transfer <strong>Letter</strong>s that are not suitable for machine processing to<br />
manual processing areas.<br />
Some envelopes are not suitable for machine processing because of the characteristics of the<br />
envelope paper, such as strength, porosity, luminescence, and so on. Some types of recycled paper<br />
with prominent paper fibres are also unsuitable for machine processing.<br />
Contents of a small envelope<br />
Small <strong>Letter</strong>s should not contain stiff objects such as bottle tops, pens, computer diskettes, compact<br />
discs, and so on. High-speed machine processing could damage such objects, or the objects could<br />
damage other letters.<br />
The formal specification<br />
<strong>Australia</strong> <strong>Post</strong> Specification Number 111 – Standard <strong>Post</strong>al Article Mail contains technical envelope<br />
specifications including details of the various standard tests that <strong>Australia</strong> <strong>Post</strong> applies.<br />
Envelope testing<br />
Customers may send sample envelopes for testing to:<br />
Group Manager <strong>Letter</strong>s, <strong>Australia</strong> <strong>Post</strong> HQ, GPO Box 1777, MELBOURNE VIC 3001.<br />
L9.1.2 – Application of these specifications as a mandatory requirement<br />
The basis of post charges for some <strong>Letter</strong> <strong>Post</strong> services is the requirement that all envelopes and<br />
wrappers lodged meet certain mandatory specifications. Certain sections of these specifications are<br />
mandatory requirements for particular <strong>Letter</strong> <strong>Post</strong> services. For details of which specifications are<br />
mandatory, please refer to the terms and conditions for each particular service.<br />
L9.1.3 – Envelope paper quality<br />
The table shows the minimum and maximum values of the attributes of the paper stock used for the<br />
manufacture of envelopes.<br />
Attribute Minimum Maximum<br />
Density 65 gsm 110 gsm<br />
Thickness 0.08 mm 0.18 mm<br />
Stiffness – machine direction 3 mN —<br />
Stiffness – cross direction 1.5 mN —<br />
Porosity 250 ml/min 1000 ml/min<br />
Tearing resistance 350 mN —<br />
Smoothness 35 ml/min 550 ml/min<br />
Opacity 75% —<br />
Diffuse reflectance<br />
November 2005<br />
Mean of 60% @ 425–500 nm<br />
Mean of 70% @ 500–700 nm<br />
Coefficient of friction 0.2 0.5<br />
—
<strong>Letter</strong> <strong>Post</strong> Guide 51<br />
L9.1.4 – Envelope size<br />
For the size of envelopes, refer to:<br />
♦ L2.2 – Small <strong>Letter</strong>s<br />
♦ L2.3 – Large <strong>Letter</strong>s<br />
♦ L6.1 – Bulk <strong>Letter</strong> sizes and weights<br />
L9.1.5 – Envelope colour<br />
Recommended colours<br />
<strong>Australia</strong> <strong>Post</strong> recommends white envelopes, but some light tints or half-tones are acceptable. The<br />
table shows the range of 78 acceptable colours from the Pantone Matching System (PMS).<br />
100 101 106 107 113 114 120 121 127 128 134 135 136<br />
141 142 148 149 155 162 169 176 196 203 217 250 263<br />
277 290 304 317 331 332 337 344 351 358 365 366 372<br />
373 379 386 393 400 406 413 427 434 441 453 454 460<br />
461 467 468 474 475 482 488 489 496 502 503 510 517<br />
524 530 531 538 545 552 559 566 573 579 580 586 587<br />
<strong>Australia</strong> <strong>Post</strong> may reject lodgements of <strong>Letter</strong>s in envelopes or wrappers in colours not in the table<br />
above. If you have doubts about the intended colour of your envelopes, send samples for testing to<br />
Group Manager <strong>Letter</strong>s, <strong>Australia</strong> <strong>Post</strong> HQ, GPO Box 1777, MELBOURNE VIC 3001.<br />
L9.1.6 – <strong>Post</strong>code Squares<br />
Electronic letter-sorting equipment can read a hand-written postcode number when the number is<br />
inside four pre-printed <strong>Post</strong>code Squares on the envelope. Small <strong>Letter</strong>s with hand-written<br />
<strong>Australia</strong>n addresses should always use envelopes with the pre-printed <strong>Post</strong>code Squares.<br />
<strong>Post</strong>code Squares colour and specification<br />
The following points specify the location and layout of the <strong>Post</strong>code Squares:<br />
♦ <strong>Post</strong>code Squares are on the<br />
address side of the envelope<br />
♦ the colour of the <strong>Post</strong>code<br />
Squares and the word<br />
POSTCODE must be PMS150<br />
(orange). No other colour or<br />
a colour made up to look like<br />
PMS 150 is acceptable. Fourcolour<br />
process matching is<br />
not acceptable.<br />
♦ inclusion of the word<br />
POSTCODE in letters 2.5 mm<br />
high is optional.<br />
♦ the key reference point is the<br />
bottom right corner of the<br />
envelope.<br />
9.0±0.2<br />
19±3<br />
30±0.2<br />
20±0.2<br />
10±0.2<br />
7.0±0.2<br />
20±2.5<br />
♦ each <strong>Post</strong>code Square perimeter line is 0.3 mm ± 0.2 mm wide.<br />
♦ all other dimensions are from the centre of the perimeter lines.<br />
♦ the bottom edge of each <strong>Post</strong>code Square is 19 mm ± 3 mm from the bottom edge of the<br />
envelope<br />
♦ the right edge of the right-most <strong>Post</strong>code Square is 20 mm ± 2.5 mm from the right edge of the<br />
envelope.<br />
♦ each <strong>Post</strong>code Square is 7 mm ± 0.2 mm wide and 9 mm ± 0.2 mm high.<br />
♦ the separation between each <strong>Post</strong>code Square is 3 mm ± 0.2 mm.<br />
The General Manager, <strong>Australia</strong> <strong>Post</strong> in each State capital city can provide actual-size reproduction<br />
artwork suitable for use by printers.<br />
November 2005
52 <strong>Letter</strong> <strong>Post</strong> Guide<br />
Envelopes that do not need <strong>Post</strong>code Squares<br />
Small <strong>Letter</strong> envelopes that will be exclusively machine-addressed do not need the pre-printed<br />
<strong>Post</strong>code Squares. If your envelopes could be either machine-addressed or hand-written, use<br />
envelopes with the <strong>Post</strong>code Squares. This avoids the need to stock two types of envelope.<br />
Envelopes that should not have <strong>Post</strong>code Squares<br />
<strong>Post</strong>code Squares should not be pre-printed on:<br />
♦ transparent or window panel envelopes<br />
♦ Aerogrammes or envelopes that are used exclusively in the International <strong>Post</strong>.<br />
<strong>Post</strong>code Squares distinguishing symbol<br />
The illustration shows the official distinguishing symbol for pre-printed<br />
Small <strong>Letter</strong> envelopes with the four <strong>Post</strong>code Squares. If envelopes and<br />
<strong>Post</strong>code Squares meet <strong>Australia</strong> <strong>Post</strong> specifications, envelope<br />
manufacturers and distributors may show the symbol, together with the<br />
POP symbol (refer L9.1.10) on envelope wrappers, boxes or displays. No<br />
approval to use the symbol is required. The size of the symbol may vary to suit the circumstances.<br />
L9.1.7 – Printing on envelopes<br />
The diagram shows the zones on the face of an envelope and the location of the four <strong>Post</strong>code<br />
Squares. These zones do not apply to all services, refer to the relevant services <strong>guide</strong> for full details.<br />
All dimensions are in millimetres.<br />
4<br />
November 2005<br />
Service Zone 1 <strong>Post</strong>age Zone<br />
2<br />
3<br />
Address Zone<br />
Indexing Zone<br />
15 minimum 15<br />
1 <strong>Post</strong>age Zone<br />
The <strong>Post</strong>age Zone is reserved for postage stamps, postage meter imprints, and <strong>Post</strong> Paid indicators.<br />
For the format of the <strong>Post</strong>age Zone on a Reply Paid envelope or postcard, refer to L5.3.12 –<br />
Printing specification for Reply Paid articles.<br />
2 Address Zone<br />
The Address Zone is reserved for the postal address.<br />
3 Indexing Zone<br />
The Indexing Zone is reserved for <strong>Australia</strong> <strong>Post</strong> bar-code printing. The shading in the diagram<br />
above is for illustrative purposes only.<br />
4 Service Zone<br />
The Service Zone may contain service indicators or the return address.<br />
L9.1.8 – Imitation envelopes<br />
<strong>Australia</strong> <strong>Post</strong> may reject envelopes that imitate or resemble Fax<strong>Post</strong> or <strong>Letter</strong>gram envelopes.<br />
90<br />
40<br />
15
<strong>Letter</strong> <strong>Post</strong> Guide 53<br />
L9.1.9 – Reusable envelopes<br />
Reusable envelopes must be designed and manufactured in such a way that they can be successfully<br />
machine processed both on their outward and return journeys. To ensure this is so, customers<br />
intending to use reusable envelopes should send a design proof or samples for testing to<br />
Group Manager <strong>Letter</strong>s<br />
<strong>Australia</strong> <strong>Post</strong> HQ<br />
GPO Box 1777<br />
MELBOURNE VIC 3001<br />
L9.1.10 – Standards Association reference on envelopes<br />
<strong>Australia</strong>n Standard AS4611-1999 – Mailing Envelopes defines <strong>Post</strong> Office<br />
POST OFFICE<br />
Preferred or POP envelopes. The illustration shows the official distinguishing<br />
symbol for POP envelopes. Provided the envelopes meet AS4611-1999,<br />
envelope manufacturers and distributors may show the symbol on envelope<br />
wrappers, boxes or displays as a <strong>guide</strong> to purchasers. No approval to use the<br />
symbol is required. The size of the symbol may vary to suit the circumstances. PREFERRED<br />
L9.1.11 – Transparent panel envelopes<br />
L9.1.11.1 – Panel quality<br />
Transparent panel envelopes must have clear panels. <strong>Australia</strong> <strong>Post</strong> does not permit open window<br />
panels. Even very clear panels can cause problems if they reflect too much light. When measured by<br />
a suitable photometric method, the contrast ratio of the panel material must not exceed 25%.<br />
Customers intending to use a new panel material should send samples for testing (at least 50 mm x 80<br />
mm) to Group Manager <strong>Letter</strong>s, <strong>Australia</strong> <strong>Post</strong> HQ, GPO Box 1777, MELBOURNE VIC 3001.<br />
The envelope paper should securely adhere to the panel material up to and around the entire panel<br />
edge. This prevents parts of letter-processing machinery or corners of other letters catching in the<br />
panel edges.<br />
L9.1.11.2 – Size and position of address panel<br />
The address panel should be parallel with the longer dimension of the envelope and should be not<br />
less than 30 mm x 80 mm. The panel may be located anywhere within the Address Zone.<br />
Service Zone <strong>Post</strong>age Zone<br />
Address Zone<br />
80 minimum<br />
Indexing Zone<br />
15 minimum 15<br />
85<br />
30 minimum<br />
40<br />
15<br />
November 2005
54 <strong>Letter</strong> <strong>Post</strong> Guide<br />
Contents of panel envelopes<br />
The design of the contents of transparent panel envelopes must ensure that:<br />
♦ the whole address remains visible in the panel, even if the contents shift<br />
♦ no non-address information shows in the panel, even if the contents shift<br />
♦ the address is clearly visible without having to press the panel against the address or shake the<br />
envelope to bring the address into view.<br />
Do not use:<br />
♦ light-weight paper with excessive carbon show-through<br />
♦ coloured or patterned paper or printed colours or patterns in the address area of the contents.<br />
It is useful to include folding <strong>guide</strong>lines on the stationery.<br />
If you need a colour for identification, use colour printing on white paper, or a coloured strip away<br />
from the address area.<br />
Second panels<br />
If you need a second transparent panel for advertising, pictorial display, or a return address then:<br />
♦ the second panel must be smaller than the address panel<br />
♦ the second panel must be entirely within the Service Zone and entirely outside the Address<br />
Zone<br />
♦ the two panels may be close to one another, but must be within their respective zones<br />
♦ the second panel must not impair the quality or the machine-handling capability of the envelope<br />
or impede the processing of any other article with which it comes into contact<br />
♦ the font-size of any return address in the second panel should be smaller than the font used in<br />
the address panel.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 55<br />
L9.2 – <strong>Post</strong>cards<br />
The introductory comments about the need for a specification for envelopes applies equally to<br />
postcards. Refer to L9.1.1 – Introduction.<br />
L9.2.1 – Services in which this specification is mandatory<br />
The basis for the post charges for some <strong>Letter</strong> <strong>Post</strong> services is the expectation that all postcards<br />
lodged meet the <strong>Australia</strong> <strong>Post</strong> specifications. This specification is a mandatory requirement for all<br />
articles lodged in:<br />
♦ Print <strong>Post</strong><br />
♦ PreSort <strong>Letter</strong>s<br />
♦ Reply Paid.<br />
L9.2.2 – Card stock quality<br />
The table shows the minimum and maximum values of the attributes of the card stock used for the<br />
manufacture of a postcard.<br />
Attribute Minimum Maximum<br />
Density 140 gsm 500 gsm<br />
Thickness 0.18 mm 1.5 mm<br />
Stiffness – machine direction 30 mN 1140 mN<br />
Stiffness – cross direction 14 mN 1140 mN<br />
Porosity 250 ml/min 1000 ml/min<br />
Tearing resistance 350 mN —<br />
Smoothness 35 ml/min 550 ml/min<br />
Opacity 75% —<br />
Diffuse reflectance<br />
Mean of 60% @ 425–500 nm<br />
Mean of 70% @ 500–700 nm<br />
Coefficient of friction 0.2 0.5<br />
The longer edge of a postcard must be parallel to the machine direction (the grain) of the card stock.<br />
Most paper suppliers can supply card that meets this specification.<br />
Customers may send card stock samples for testing to:<br />
Group Manager <strong>Letter</strong>s, <strong>Australia</strong> <strong>Post</strong> HQ, GPO Box 1777, MELBOURNE VIC 3001.<br />
L9.2.3 – <strong>Post</strong>card size<br />
A postcard must be within the size limits of a <strong>Letter</strong> – refer to L2.2 – Small <strong>Letter</strong> and L2.3 – Large<br />
<strong>Letter</strong>.<br />
L9.2.4 – <strong>Post</strong>card colour<br />
The address side of an unenclosed postcard should comply with the same colour specification as an<br />
envelope – refer to L9.1.5 – Envelope colour. <strong>Australia</strong> <strong>Post</strong> does not accept a tinselled or beaded<br />
postcard unless it is enclosed in an envelope.<br />
L9.2.5 – <strong>Post</strong>code Squares<br />
The following postcards do not need the pre-printed <strong>Post</strong>code Squares:<br />
♦ pictorial postcards, where there is limited address space<br />
♦ postcards that will be exclusively machine-addressed.<br />
All other postcards require <strong>Post</strong>code Squares – refer to L9.1.6 – <strong>Post</strong>code Squares for the<br />
specification.<br />
L9.2.6 – Printing on postcards<br />
For a non-pictorial postcard – that is, a postcard with the message on the back of the card, the same<br />
specification applies as for an envelope. Refer to L9.1.7 – Printing on envelopes.<br />
—<br />
November 2005
56 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L9.2.7 – Pictorial postcards<br />
The diagram shows the layout and the zones of the address side of a pictorial postcard.<br />
November 2005<br />
Message Area<br />
Suggested area for<br />
description of<br />
pictorial scene<br />
Indexing Zone<br />
reserved for<br />
<strong>Australia</strong> <strong>Post</strong> – it<br />
must contain no<br />
printing<br />
Service Zone<br />
Stamp affixing<br />
designator<br />
70 minimum<br />
Dividing line between the<br />
Address Zone and the<br />
Message Area<br />
Address Zone with optional<br />
faint or dotted address <strong>guide</strong><br />
lines<br />
AFFIX<br />
STAMP<br />
HERE<br />
L9.2.8 – Machine Addressed <strong>Post</strong>cards<br />
<strong>Post</strong>cards for the Clean Mail Service or the PreSort <strong>Letter</strong> service must comply with the conditions<br />
applicable to the letter sizes of that service.<br />
40<br />
15
<strong>Letter</strong> <strong>Post</strong> Guide 57<br />
L9.3 – Plastic wrapping and covers<br />
<strong>Australia</strong> <strong>Post</strong> accepts some Large <strong>Letter</strong>s enclosed in plastic wrapping or covers if they meet the<br />
specifications below.<br />
L9.3.1 – Services in which this specification is mandatory<br />
The basis of post charges for some <strong>Letter</strong> <strong>Post</strong> services is the requirement that all envelopes and<br />
wrappers lodged meet certain mandatory specifications. Certain sections of these specifications are<br />
mandatory requirements for particular <strong>Letter</strong> <strong>Post</strong> services. For details of which specifications are<br />
mandatory, please refer to the terms and conditions for each particular service.<br />
L9.3.2 – Conditions of use<br />
Senders may enclose a <strong>Letter</strong> in a plastic wrapping or cover if:<br />
♦ all articles in the cover are securely bound or tied together as well as wrapped<br />
♦ the plastic material complies with L9.3.3 – Plastic specification<br />
♦ the welds, if any, must be as strong as the parent material.<br />
L9.3.3 – Plastic specification<br />
Plastics can cause problems with some postal operations. In general, medium impact-resistant, antistatic<br />
polyethylene is suitable if its attributes fall within the limits shown in the table.<br />
Attribute Value Comments<br />
Thickness A minimum of 25 µm. Recommended values for<br />
polyethylene are:<br />
50 µm for articles up to 500 g<br />
100 µm for articles over 500 g<br />
Impact strength Equal to 50 µm film. Refer to AS1326 – 1972<br />
Tearing resistance<br />
At least 450 mN in any direction Refer to AS TMD1922 – 1989<br />
Kinetic coefficient of friction Between 0.2 and 0.4 Refer to AS 1326 – 1972<br />
Gloss level 60 units ± 10% Refer to AS 1326 – 1972<br />
You may use a material other than polyethylene if it meets this specification.<br />
Customers may send a sample (0.6 m x 1.6 m) for testing to:<br />
Group Manager <strong>Letter</strong>s, <strong>Australia</strong> <strong>Post</strong> HQ, GPO Box 1777, MELBOURNE VIC 3001.<br />
L9.3.4 – Addressing of plastic wrapped <strong>Letter</strong>s<br />
Senders may affix an address label to the outside of the plastic cover or under the plastic cover. If it<br />
is under the plastic cover, the address label must remain visible and legible through the plastic at all<br />
times during carriage.<br />
L9.4 – Paper wrappers<br />
Large numbers of publications find their way to the Dead <strong>Letter</strong> Office because of inadequate paper<br />
wrappers. Wrappers must be of sufficient size and strength to withstand the heavy pressure and<br />
friction that can occur during <strong>Letter</strong> <strong>Post</strong> processing. The following <strong>guide</strong>lines apply.<br />
Paper quality<br />
Use paper of sufficient strength and quality that will not burst or tear under pressure or friction.<br />
Complete cover<br />
A paper wrapper should completely cover the article it encloses to prevent damage to the article.<br />
Fold not roll<br />
Rolled and wrapped articles are prone to burst their wrappings. If you cannot wrap the article flat, a<br />
fold is much better than a roll.<br />
Keep it tight<br />
A paper wrapper should tightly grip the article it encloses; otherwise, friction will cause it to slip off.<br />
Small openings<br />
Any openings in a paper wrapper should be less than 88 mm.<br />
November 2005
58 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L9.5 – Zip-fastened envelopes<br />
<strong>Australia</strong> <strong>Post</strong> accepts zip-fastened envelopes of plastic, or other material, only of Large <strong>Letter</strong>-size.<br />
L9.5.1 – Submission of prototype<br />
Anyone proposing to manufacture a zip-fastened envelope should first send a prototype for<br />
comments to:<br />
Group Manager <strong>Letter</strong>s, <strong>Australia</strong> <strong>Post</strong> HQ, GPO Box 1777, MELBOURNE VIC 3001.<br />
L9.5.2 – Recommended features<br />
<strong>Australia</strong> <strong>Post</strong> recommends that a zip-fastened envelope has the following features.<br />
<strong>Post</strong>age panel<br />
The postage panel is in the top-right of the envelope. It should be large enough to insert a card<br />
bearing stamps and any other necessary endorsements or service labels. No material may cover the<br />
panel, even transparent material.<br />
Address panel<br />
The address panel is in the lower-right of the envelope. It is on the same side as the postage panel. It<br />
should be large enough to insert a card bearing an address. A transparent material may cover this<br />
panel.<br />
Seals or locks<br />
A suitable sealing or locking device must exist if the envelope is for use in Registered <strong>Post</strong>.<br />
L9.6 – Self-mailers<br />
A self-mailer is an unenclosed communication. Usually it is a single sheet of paper, folded to Small<br />
<strong>Letter</strong> size and sealed.<br />
The specification for a self-mailer is the same as for an envelope concerning paper density and<br />
quality, size, colour and printing – refer to L9.1 – Envelopes. In addition, the following conditions<br />
apply specifically to self-mailers:<br />
♦ the article must be sealed on all sides<br />
♦ the article may comprise more than one sheet of paper if one sealed piece completely encloses<br />
the others<br />
♦ if the paper is from a computer printout with sprocket holes, you must remove the edge strips<br />
by guillotine to produce a smooth rather than a ragged edge.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 59<br />
SECTION 10 – CORRECT ADDRESSING STANDARDS<br />
L10.1 – What is correct addressing?<br />
The address on your mail is a direction to <strong>Australia</strong> <strong>Post</strong>. It should be complete, concise, and clearly<br />
written or printed so that <strong>Australia</strong> <strong>Post</strong> can process and deliver your mail accurately and speedily.<br />
L10.1.1 – Services in which correct addressing is mandatory<br />
The basis of post charges for some <strong>Letter</strong> <strong>Post</strong> services is the requirement that all envelopes and<br />
wrappers lodged meet certain mandatory specifications. Certain sections of these specifications are<br />
mandatory requirements for particular <strong>Letter</strong> <strong>Post</strong> services. For details of which specifications are<br />
mandatory, please refer to the terms and conditions for each particular service.<br />
L10.1.2 – Components of a correct address<br />
The address on any postal article must be left justified and contain the components shown in the<br />
table.<br />
Address component Position and format Comments<br />
Name of addressee<br />
First line of address. Mandatory.<br />
For letters addressed to a<br />
In Registered <strong>Post</strong>, you must<br />
person at a company or<br />
not use an acronym or a<br />
organisation, this is the<br />
codename, unless the address<br />
company or organisation name<br />
also contains a 'care of' named<br />
addressee in a subsequent line.<br />
“Attention of:” or other Second and, if necessary, third Optional.<br />
reference details<br />
line of the address<br />
Street address, Box number,<br />
or Locked Bag number<br />
Second last line of the address<br />
and must contain no<br />
punctuation or underlining.<br />
Mandatory.<br />
Locality name or the name of<br />
the office of delivery<br />
The first component of the last<br />
line of the address. It must be<br />
in UPPER CASE letters and<br />
contain no punctuation or<br />
underlining.<br />
Mandatory.<br />
The State or Territory<br />
abbreviation<br />
The second component of the<br />
last address line. It must be in<br />
UPPER CASE letters and<br />
contain no punctuation or<br />
underlining.<br />
Mandatory.<br />
The postcode The third and last component of Mandatory.<br />
the last address line and must For hand-addressed responses,<br />
contain no punctuation or<br />
underlining.<br />
the postcode should be in the<br />
<strong>Post</strong>code Squares.<br />
Punctuation<br />
You should avoid using punctuation of any sort in the text in the last line of the address. This<br />
includes full stops and commas.<br />
Underlining<br />
Do not underline any part of the address.<br />
Reply Paid addressing<br />
Exceptionally, the address structure on Reply Paid Responses differs from that shown above.<br />
November 2005
60 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L10.1.3 – Position of the address on envelopes<br />
The address must be legible and clearly set out parallel to the long side of the envelope. It must be<br />
within the Address Zone of the envelope or postcard and be at least 15 mm clear of the bottom and<br />
sides of the envelope. Refer to the diagram at L9.1.7 – Printing on envelopes.<br />
The first line of the address should be at least 40 mm from the top of the envelope to leave room for<br />
the <strong>Post</strong>age Zone containing postage stamps, postage meter imprints and postmarks.<br />
Remember to include a sender’s address on all <strong>Letter</strong>s. This greatly assists the return of undeliverable<br />
<strong>Letter</strong>s.<br />
Addresses printed on adhesive labels are acceptable if the address falls in the correct position and<br />
alignment.<br />
L10.1.4 – Position of address on wrappers<br />
On wrappers, the address should be clearly set out parallel to the long side of the cover and be<br />
positioned to leave room for postage stamps, postage meter imprints and postmarks. <strong>Australia</strong> <strong>Post</strong><br />
prefers adhesive labels on wrappers.<br />
Do not use tags or trailing labels on items in the <strong>Letter</strong> <strong>Post</strong>.<br />
Remember to include a sender’s address on all mail. This greatly assists the return of undeliverable<br />
items.<br />
L10.1.5 – <strong>Post</strong>code<br />
Correct use of postcodes ensures that letters arrive at their proper destinations quickly. You should<br />
use a postcode:<br />
♦ in all addresses on letters<br />
♦ in all letterhead addresses<br />
♦ in printed addresses on invoices, account forms, and so on<br />
♦ in all “return to sender” addresses on envelopes.<br />
The postcode in machine-printed addresses<br />
In machine-printed addresses, the postcode must appear as the last item in the last line of the<br />
address, located only one or two spaces after the State or Territory abbreviation. If the envelope<br />
contains <strong>Post</strong>code Squares, ignore them.<br />
The postcode in hand-written addresses on Small <strong>Letter</strong>s<br />
In hand-written addresses on Small <strong>Letter</strong> envelopes, you must use the <strong>Post</strong>code Squares pre-printed<br />
on the envelope. Do not use the <strong>Post</strong>code Squares if you are sending a letter to an overseas address.<br />
The <strong>Post</strong>code Booklet<br />
The <strong>Post</strong>code Booklet contains a list of around 8000 <strong>Australia</strong>n place names and their postcodes. It<br />
is freely available from any office of <strong>Australia</strong> <strong>Post</strong>. A postcode listing is also on the back pages of<br />
metropolitan L–Z White Pages.<br />
L10.1.6 – Form of address for counter mail delivery<br />
Where <strong>Letter</strong>s are addressed for collection at a post office (or <strong>Post</strong>e Restante in the International<br />
<strong>Post</strong>), the address must include the family name and the given name or initial of the addressee. You<br />
must not use initials only, figures, given names only, fictitious names or codes.<br />
L10.1.7 – Form of address for crew or passengers on board ship<br />
You should address mail to crew or passengers on board ship care of the shipping company agents at<br />
the port of call. The postage rate to the country in which the port is situated applies.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 61<br />
L10.1.8 – Form of address for flats, units or apartments<br />
Use only the forms of address in the examples below for flats, units or apartments.<br />
For flat 2 at 14 Smith Street Flat 2 14 Smith St<br />
2/14 Smith St<br />
For unit 2 at 14 Smith Street Unit 2 14 Smith St<br />
2/14 Smith St<br />
For apartment 2 at 14 Smith Street 2/14 Smith St<br />
APT 2 14 Smith St<br />
Use of the solidus (/)<br />
<strong>Australia</strong> <strong>Post</strong> accepts a solidus (/) to separate a flat, unit or apartment number from the<br />
thoroughfare number. However, do not use a solidus to separate other address elements, such as a<br />
shop, suite, or factory number or a building level number.<br />
L10.1.9 – Recommended thoroughfare abbreviations<br />
Thoroughfare Abbreviation Thoroughfare Abbreviation<br />
Alley ALLY Grove GR<br />
Arcade ARC Highway HWY<br />
Avenue AVE Lane LANE<br />
Boulevard BVD Parade PDE<br />
Close CL Place PL<br />
Court CT Road RD<br />
Crescent CRES Square SQ<br />
Drive DR Street ST<br />
Esplanade ESP Terrace TCE<br />
L10.1.10 – Exchange of postal addresses<br />
For the satisfactory interchange of correspondence, it is essential that each party knows the correct<br />
postal address of the other. You should therefore display your own correct postal address on your<br />
notepaper, visiting cards, business communications, advertisements and so on.<br />
If you hold a post office box or a locked bag, prominently display the number and post office name.<br />
Always include the correct postcode.<br />
L10.1.11 – Printed letterheads<br />
Because it is customary to pin or clip documents at the left-hand corner, the best position for an<br />
address on a letterhead is at the top right-hand corner.<br />
No postal address is complete unless it includes the postcode.<br />
If you hold a post office box or a locked bag, prominently display the number and post office name<br />
on your letterhead. For example:<br />
Please address all mail to:<br />
W J Jones & Associates<br />
Locked Bag 7<br />
SUNSHINE VIC 3020<br />
If you want to show your office or factory location on your stationery, lay it out as follows:<br />
J C BROWN PTY LTD<br />
<strong>Post</strong>al Address:<br />
PO Box 2941<br />
BURNIE TAS 7320<br />
Office Location:<br />
14th Floor, 71 Jones Street<br />
BURNIE, TASMANIA<br />
November 2005
62 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L10.1.12 – Forms and reply coupons<br />
As on a letterhead, the best position for the sender’s address on forms and reply coupons is usually at<br />
the top right-hand corner.<br />
It is a common design fault for forms, and reply coupons that ask for an address to have insufficient<br />
space for a full address.<br />
The address space on a form should always specifically invite the inclusion of the postcode.<br />
L10.2 – Address Layout on Envelopes<br />
Modern letter sorting equipment relies on well-addressed letters, the use of consistent address<br />
formats and the correct use of postcodes to achieve maximum performance and efficiency.<br />
<strong>Letter</strong>s that cannot be machine-processed are diverted to the slower manual processes.<br />
This section illustrates the correct, and some common incorrect, methods of address layout for both<br />
hand-addressed and machine-addressed letters. This section does not apply to Reply Paid addresses.<br />
L10.2.1 – Address printing<br />
Machine-printed addresses<br />
The font for machine-printed addresses should be a fixed pitch font, such as Courier 12 point.<br />
This line is an example of Courier 12 point.<br />
If only proportional fonts are available, ensure that the print characters do not touch or overlap.<br />
Ideally, use Helvetica 12 point.<br />
For fixed-font machines, such as typewriters, line printers or course dot-matrix printers, use<br />
only 10 pitch – that is 10 characters per inch.<br />
The table shows the attributes of print font characters that are necessary for machine readability.<br />
Attribute Specification Comments<br />
Height of characters<br />
1.8 mm minimum<br />
The ideal height is between<br />
7.0 mm maximum<br />
2.0 mm and 4.0 mm.<br />
Width of characters 0.3 mm minimum<br />
7.0 mm maximum<br />
Space between lines 1.0 mm minimum<br />
2.5 mm maximum<br />
Font style Courier 12 point<br />
Do not use artistic or script<br />
Helvetica 12 point<br />
10 pitch for fixed-font machines<br />
fonts.<br />
Special effects Do not use any special effects Special effects include<br />
underline,<br />
bold, italic,<br />
shadow, ,<br />
emboss, engrave.<br />
Kerning Do not use kerning Print characters must not touch<br />
or overlap.<br />
Colour Use only black<br />
In the last line of the address, leave one or two character spaces between the place name, the State or<br />
Territory abbreviation, and the postcode. Ignore any <strong>Post</strong>code Squares printed on the envelope.<br />
Hand-written addresses<br />
For hand-written addresses, use a dark, preferable black, ink. Do not use red, orange or yellow ink.<br />
In the last line of the address, leave one or two character spaces between words and one or two<br />
spaces between the place name and the State or Territory abbreviation. Write the destination<br />
postcode in the <strong>Post</strong>code Squares.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 63<br />
L10.2.2 – Address layout<br />
A correct machine-addressed layout<br />
There is a<br />
return<br />
address in<br />
the Service<br />
Zone<br />
“Attention”<br />
or reference<br />
details<br />
appear<br />
above the<br />
last two<br />
lines of the<br />
address<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
The left margin is justified.<br />
DRAKE TYRE CO<br />
Attn: Mr A. Brown<br />
17 INDUSTRY AVE<br />
BELLATA NSW 2397<br />
The postcode is in the last line of the address<br />
with one or two spaces between the place<br />
name, the state abbreviation and the postcode.<br />
A correct hand-addressed layout<br />
The left margin is justified.<br />
Mr R. Black<br />
12 Kingston Rd<br />
THE GAP QLD<br />
The last line of the address contains only<br />
the place name and state abbreviation in<br />
capital letters with no underlining or<br />
punctuation.<br />
The address is printed in Courier 12 point<br />
The <strong>Post</strong>code<br />
Squares are<br />
not used<br />
4 0 6 1<br />
The postcode is<br />
wholly within the<br />
<strong>Post</strong>code<br />
Squares.<br />
November 2005
64 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L10.2.3 – The first line of the address<br />
The first line of the address should contain the name of the addressee.<br />
L10.2.4 – The second-last line of the address<br />
The second last line of the address should contain only the street number and name, or a post office<br />
box number or locked bag number. When appropriate, add the flat, unit or floor number ahead of<br />
the street number.<br />
A correct address to a post office box<br />
November 2005<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
An incorrect address to a post office box<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
TATE FABRICS PTY LTD<br />
GPO BOX 60<br />
BRISBANE QLD 4001<br />
TATE FABRICS PTY LTD<br />
BOX 60<br />
GPO<br />
BRISBANE QLD 4001
<strong>Letter</strong> <strong>Post</strong> Guide 65<br />
A correct address to a flat<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
An incorrect address to a flat<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
MISS J WHEELER<br />
FLAT 5 5 SMITH ST<br />
EAST PERTH WA 6004<br />
MISS J WHEELER<br />
5 SMITH ST, FLAT 5<br />
EAST PERTH WA 6004<br />
An incorrect address to a flat<br />
During 1998, <strong>Australia</strong> <strong>Post</strong> changed the standard method of addressing flats, apartments and units.<br />
The new standard is at the top of the page. The example below shows the standard before 1998.<br />
<strong>Australia</strong> <strong>Post</strong> currently accepts letters addressed in this way, but encourages all senders of mail and<br />
designers of letterheads to adopt the new standard quickly to enable machine reading of these types<br />
of addresses.<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
MISS J WHEELER<br />
F5/5 SMITH ST<br />
EAST PERTH WA 6004<br />
November 2005
66 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L10.2.5 – The last line of the address<br />
The last line of the address should contain only the place name or the post office of delivery, the<br />
State or Territory abbreviation and the postcode, in that order. Each must be in UPPER CASE<br />
separated by one or two character spaces, with no punctuation and no underlining.<br />
A correct last line of an address<br />
November 2005<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
Incorrect last line of an address<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
MRS A TABLER<br />
14 ROACH AVE<br />
ARMADALE VIC 3143<br />
Mrs A Tabler<br />
14 Roach Ave<br />
ARMADALE VIC<br />
MRS A TABLER<br />
14 ROACH AVE<br />
ARMADALE<br />
VIC 3143<br />
3 1 4 3
<strong>Letter</strong> <strong>Post</strong> Guide 67<br />
L10.2.6 – The postcode<br />
The postcode must be the last item in the address. It should appear on the same line as the placename<br />
or post office of delivery, the State or Territory abbreviation and above AUSTRALIA on mail<br />
from overseas. For hand-addressed Small <strong>Letter</strong>s, the postcode should be in the <strong>Post</strong>code Squares.<br />
Correct postcodes<br />
An incorrect postcode<br />
If undelivered return to:<br />
J Webb & Co Ltd<br />
474 Southbank Road<br />
HEREFORD HR1 2TL<br />
UK<br />
If undelivered return to:<br />
J Webb & Co Ltd<br />
474 Southbank Rd<br />
HEREFORD HR1 2TL<br />
UK<br />
MR P R McDONALD<br />
20 SKYVIEW RD<br />
LINTON VIC 3360<br />
AUSTRALIA<br />
MR P R McDONALD<br />
20 SKYVIEW RD<br />
LINTON VIC<br />
AUSTRALIA 3360<br />
November 2005
68 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L10.2.7 – Skewed address blocks<br />
The address lines should be parallel to the bottom edge of the envelope.<br />
A variance of up to five degrees is tolerable.<br />
A correctly aligned address block<br />
November 2005<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
An incorrect skewed address block<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
MR J KENT<br />
200 BROADWAY AVE<br />
WEST BEACH SA 5024
<strong>Letter</strong> <strong>Post</strong> Guide 69<br />
L10.2.8 – Staggered address blocks<br />
Do not stagger address blocks, in which successive lines are indented. All lines of the address should<br />
be justified to a uniform left margin.<br />
A correct justified address block<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
An incorrectly staggered address block<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
MR J BROWN<br />
241 SMITH ST<br />
BANKSTOWN NSW 2200<br />
MR J BROWN<br />
241 SMITH ST<br />
BANKSTOWN NSW 2200<br />
November 2005
70 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L10.2.9 – Punctuation in the address<br />
Keep punctuation within an address to a minimum.<br />
Do not use any punctuation in the last lines of the address. This includes full stops or commas.<br />
A correct address with no punctuation<br />
November 2005<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
H GREGORY & CO PTY LTD<br />
84 WISHBONE TCE<br />
FREMANTLE WA 6160<br />
An incorrect last address line containing punctuation<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
H GREGORY & CO PTY LTD<br />
84 WISHBONE TCE<br />
FREMANTLE. WA. 6160.
<strong>Letter</strong> <strong>Post</strong> Guide 71<br />
L10.2.10 – Underlining the address<br />
Do not underline anywhere in the address, especially the last line and the area adjacent to the<br />
<strong>Post</strong>code Squares.<br />
A correct address with no underlining<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
Incorrect uses of underlining<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
MR S SMYTHE<br />
18 GREEN TCE<br />
WILLAURA VIC 3379<br />
MR S SMYTHE<br />
18 GREEN TCE<br />
WILLAURA VIC 3379<br />
Mr S Smythe<br />
18 Green Tce<br />
WILLAURA VIC<br />
3 3 7 9<br />
November 2005
72 <strong>Letter</strong> <strong>Post</strong> Guide<br />
L10.2.11 – Transparent panel envelopes<br />
Design the contents of transparent panel envelopes so that the address is clearly visible through the<br />
panel without having to press the panel against the address or to shake the envelope. No printing,<br />
other than the address, may be visible through the panel. Even if the envelope contents shift, the<br />
whole address must remain visible in the panel.<br />
A correct address panel<br />
Incorrect address panels<br />
November 2005<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
If undelivered return to:<br />
J Webb & Co Pty Ltd<br />
GPO Box 6450<br />
SYDNEY NSW 2001<br />
MRS C O’CONNELL<br />
47 JASPER RD<br />
LAUNCESTON TAS 7250<br />
ACCN<br />
MRS C O’CONNELL<br />
47 JASPER RD<br />
3765<br />
LAUNCESTON TAS 7250<br />
CUST<br />
CODE 4172 3149 5768<br />
MRS C O’CONNELL<br />
47 JASPER RD<br />
LAUNCESTON TAS 7250
<strong>Letter</strong> <strong>Post</strong> Guide 73<br />
L.10.2.12 – Hand-addressed envelopes<br />
When hand-addressing Small <strong>Letter</strong>s, use envelopes with the pre-printed <strong>Post</strong>code Squares. Address<br />
in the normal manner, but write each digit of the postcode wholly within a <strong>Post</strong>code Square.<br />
A correct hand-written address<br />
Incorrect hand-written addresses<br />
L10.3 – Incorrect addressing<br />
Mr D Ryan<br />
19 Waratah Ave<br />
DARWIN NT<br />
Mr D Ryan<br />
19 Warratah Ave<br />
DARWIN NT<br />
0 8 0 0<br />
0 8 0 0<br />
It is the sender’s responsibility to supply a correct postal address for delivery. <strong>Australia</strong> <strong>Post</strong> does not<br />
deliver articles:<br />
♦ that bear puzzle-type addresses<br />
♦ if the address side is marked into divisions intended for the insertion of several addresses and<br />
which are obviously lodged for carriage to successive address points merely to establish carriage<br />
over a given route by air or otherwise.<br />
L10.4 – Sender’s return address<br />
<strong>Australia</strong> <strong>Post</strong> returns many thousands of mail items to senders each year and prefers to return them<br />
unopened. It can only do this if the article shows the sender’s address.<br />
The sender’s full postal address may appear in the top-left of the envelope face in the Service Zone,<br />
or on the back of the article.<br />
<strong>Australia</strong> <strong>Post</strong> cannot agree to requests by senders that undeliverable articles are returned within a<br />
certain time. It is often not possible to achieve this.<br />
November 2005
74 <strong>Letter</strong> <strong>Post</strong> Guide<br />
SECTION 11 – ARTICLES THAT AUSTRALIA POST MAY<br />
REFUSE TO CARRY<br />
11.1 – General principles<br />
<strong>Australia</strong> <strong>Post</strong> reserves the right to refuse to carry an article under certain conditions. Customers<br />
with queries should consult staff at any office of <strong>Australia</strong> <strong>Post</strong>.<br />
D11.2 – <strong>Post</strong>age stamps and postage meter impressions<br />
<strong>Australia</strong> <strong>Post</strong> may refuse to carry any article that:<br />
♦ has postage stamps or postage meter impressions affixed elsewhere than at the top right-hand<br />
corner of the surface of the article that bears the address<br />
♦ has postage stamps insufficiently separated from the address to prevent the address being<br />
obscured by postmarks<br />
♦ is enclosed in an envelope or wrapping bearing postage stamps that have been postmarked prior<br />
to lodgement, except for redirected articles<br />
♦ has affixed to, or printed on its address side, non-postal stamps, charity labels, designs or<br />
impressions likely to be mistaken for postage stamps, postage meter impressions or postmarks.<br />
D11.3 – Words or symbols likely to delay or misdirect<br />
<strong>Australia</strong> <strong>Post</strong> may refuse to carry any article that is marked with any words or symbols that are likely<br />
to delay or misdirect the carriage of the article.<br />
11.4 – Envelopes or wrappings<br />
<strong>Australia</strong> <strong>Post</strong> may refuse to carry any article that has an envelope, wrapping or method of fastening<br />
that:<br />
♦ is likely to trap other articles or to cause articles to adhere to each other or to postal machinery<br />
♦ by reason of its colour or transparency is likely to delay sorting<br />
♦ is marked off into divisions for the purpose of inserting several addresses<br />
♦ resembles an envelope used for the carriage of electronic mail or has written on it any word or<br />
words that could lead the addressee to believe that the article was carried by electronic mail<br />
♦ has a label affixed or information printed on the address side of the article that implies the<br />
article has been lodged for a particular <strong>Australia</strong> <strong>Post</strong> service when this is not so.<br />
D11.5 – Addressing<br />
<strong>Australia</strong> <strong>Post</strong> may refuse to carry any article that has an address that:<br />
♦ is illegible<br />
♦ is not written on the largest surface so as to run parallel to the longest dimension, unless the<br />
address appears on a label securely attached to a package.<br />
November 2005
<strong>Letter</strong> <strong>Post</strong> Guide 75<br />
INDEX<br />
A<br />
abbreviations, thoroughfares ......................L10.1.9<br />
acceptance of mail by postal delivery officers<br />
.......................................................................... L8.4<br />
ACT ...................................................................L8.1.2<br />
address for crew or passengers on board ship<br />
.....................................................................L10.1.7<br />
address for flats or units ..............................L10.1.8<br />
address layout on envelopes...........................L10.2<br />
Address Zone...................................................L9.1.7<br />
address, change of.............................................. L8.6<br />
address, components of ...............................L10.1.2<br />
address, hand-written .................................L10.2.12<br />
address, machine-printed.............L10.2.1, L10.2.2<br />
address, return...................................................L10.4<br />
addresses, incorrect..........................................L10.3<br />
addressing standards........................................L10.1<br />
apartments, form of address .......................L10.1.8<br />
article characteristics.......................................... L1.1<br />
<strong>Australia</strong>, definition.........................................L8.1.1<br />
<strong>Australia</strong>n Antarctic Territory.......................L8.1.1<br />
<strong>Australia</strong>n Standard for envelopes.............L9.1.10<br />
B<br />
PreSort <strong>Letter</strong>s.................................................... L6.4<br />
blind, articles for................................................. L5.1<br />
blind, recognised institutions and organisations<br />
.......................................................................L5.1.4<br />
bulk letter sizes and weights............................. L6.1<br />
C<br />
card stock quality, postcards .........................L9.2.2<br />
change of address............................................... L8.6<br />
Charity Mail ......................................................... L6.5<br />
Christmas Island (Indian Ocean) .................L8.1.1<br />
Clean Mail...............................................L1.1.2, L6.6<br />
Cocos (Keeling) Islands .................................L8.1.1<br />
colour, envelopes.............................................L9.1.5<br />
colour, postcards .............................................L9.2.4<br />
compensation....... Section 6, General <strong>Post</strong> Guide<br />
complaints about <strong>Letter</strong> <strong>Post</strong>.........................L8.10<br />
contents of a <strong>Letter</strong>.........................................L2.5.1<br />
contents of Express <strong>Post</strong>...............................L3.2.4<br />
correct addressing ............................................L10.1<br />
counter mail delivery ....................................L10.1.6<br />
covers, plastic wrappings .................................. L9.3<br />
D<br />
delivery confirmation, <strong>Letter</strong>s ..........................L4.2<br />
delivery timetable<br />
Express <strong>Post</strong> ............................................... L3.2.8<br />
Impact Mail................................................. L6.7.2<br />
ordinary <strong>Letter</strong> <strong>Post</strong> .................................. L3.1.2<br />
PreSort <strong>Letter</strong>s ........................................... L6.4.2<br />
dimensions:<br />
bulk letters.......................................................L6.1<br />
Impact Mail................................................. L6.7.3<br />
Large <strong>Letter</strong>.......................................... L2.3, L6.1<br />
Medium <strong>Letter</strong>................................................L6.1<br />
Print <strong>Post</strong>..................................................... L6.3.3<br />
Small <strong>Letter</strong>.......................................L2.2.1, L6.1<br />
E<br />
EDI <strong>Post</strong> ..............................................................L7.2<br />
electronic mail services ......................................L7.1<br />
enquiries about <strong>Letter</strong> <strong>Post</strong>............................ L8.10<br />
envelope specification........................................L9.1<br />
envelopes:<br />
Express <strong>Post</strong> Prepaid ................................ L3.2.6<br />
imitation....................................................... L9.1.8<br />
postage prepaid .......................................... L3.1.3<br />
recommended sizes:<br />
bulk letters..................................................L6.1<br />
Large <strong>Letter</strong> ........................................... L2.3.1<br />
Small <strong>Letter</strong>............................................ L2.2.1<br />
Refusal to Carry........................................... L11.4<br />
Registered <strong>Post</strong>........................................... L3.3.7<br />
reusable........................................................ L9.1.9<br />
transparent panel.................... L9.1.11, L10.2.11<br />
zip-fastened.....................................................L9.5<br />
Express <strong>Post</strong> ........................................................L3.2<br />
F<br />
Fax<strong>Post</strong> envelopes, imitation........................ L9.1.8<br />
Fax<strong>Post</strong> .................................................................L7.4<br />
flats, form of address.................................... L10.1.8<br />
fonts for address printing............................ L10.2.1<br />
G<br />
Greeting card .......................................................L2.4<br />
H<br />
hand-written addresses .............. L10.2.1, L10.2.12<br />
Heard Island..................................................... L8.1.1<br />
November 2005
76 <strong>Letter</strong> <strong>Post</strong> Guide<br />
I<br />
Impact Mail ............................................L1.1.5, L6.7<br />
imprint, Registered <strong>Post</strong>.................................L3.3.9<br />
Indexing Zone on envelope..........................L9.1.7<br />
insurance, <strong>Letter</strong>s................................................ L4.1<br />
K<br />
kerning.............................................................L10.2.1<br />
L<br />
labels, prepaid, Registered <strong>Post</strong> ....................L3.3.8<br />
Large <strong>Letter</strong> ...............................................L2.3, L6.1<br />
<strong>Letter</strong> <strong>Post</strong>, ordinary.............................L1.1.1, L3.1<br />
<strong>Letter</strong>, Small......................................................... L2.2<br />
<strong>Letter</strong>gram .......................................................... L7.3<br />
<strong>Letter</strong>gram envelopes, imitation...................L9.1.8<br />
letterheads.....................................................L10.1.11<br />
<strong>Letter</strong>s Refused.................................................L11.0<br />
Local Delivery service to country areas ......... L6.2<br />
lodgement:<br />
Charity Mail.................................................L6.5.5<br />
enquiry or complaint ...............................L8.10.1<br />
Express <strong>Post</strong>................................................L3.2.7<br />
Fax<strong>Post</strong>.........................................................L7.4.6<br />
<strong>Letter</strong> <strong>Post</strong>, ordinary..................................L3.1.1<br />
<strong>Letter</strong>gram ...................................................L7.3.1<br />
Local Delivery Service...............................L6.2.4<br />
PreSort <strong>Letter</strong>s......................................L6.4.7-12<br />
Print <strong>Post</strong>.....................................................L6.3.4<br />
Lord Howe Island...........................................L8.1.1<br />
M<br />
machine-printed addresses ..........................L10.2.1<br />
McDonald Island.............................................L8.1.1<br />
Medium <strong>Letter</strong> .................................................... L6.1<br />
N<br />
non-delivery....................................................L8.10.2<br />
Norfolk Island .................................................L8.1.1<br />
O<br />
official post-boxes...........................................L8.3.1<br />
P<br />
panel envelopes............................L9.1.11, L10.2.11<br />
paper quality, envelopes.................................L9.1.3<br />
paper wrappers.................................................... L9.4<br />
payment options................................................. L8.2<br />
Fax<strong>Post</strong>.........................................................L7.4.9<br />
person-to-person delivery................................. L4.3<br />
pictorial postcards ...........................................L9.2.7<br />
plastic wrapping and covers ............................. L9.3<br />
POP envelopes ..............................................L9.1.10<br />
postage stamps.................................................L8.2.1<br />
<strong>Post</strong>age Zone on envelope............................L9.1.7<br />
November 2005<br />
postal delivery officers<br />
acceptance of mail by....................................L8.4<br />
post-boxes ............................................................L8.3<br />
postcard specification.........................................L9.2<br />
postcards, beaded or tinselled ...................... L9.2.4<br />
postcards, pictorial.......................................... L9.2.7<br />
<strong>Post</strong>code Squares ............................................ L9.1.6<br />
postcards...................................................... L9.2.5<br />
postcode.......................................... L10.1.5, L10.2.6<br />
PreSort <strong>Letter</strong>s.......................................L1.1.3, L6.4<br />
Print <strong>Post</strong>................................................L1.1.4, L6.3<br />
printing of addresses ....................................... L10.2<br />
printing on envelopes..................................... L9.1.7<br />
printing on postcards ..................................... L9.2.6<br />
private post-boxes........................................... L8.3.2<br />
prohibitions..........................................................L8.5<br />
proof of delivery.............................................. L3.3.5<br />
proof of posting .............................................. L3.3.4<br />
punctuation in addresses ............................. L10.2.9<br />
Q<br />
quality testing................................................... L9.1.1<br />
R<br />
Refused <strong>Letter</strong>s................................................. L11.0<br />
Registered <strong>Post</strong>....................................................L3.3<br />
Reply Paid letters.................................................L5.3<br />
return address ................................................... L10.4<br />
return to sender, Print <strong>Post</strong> .......................... L6.3.7<br />
reusable envelopes .......................................... L9.1.9<br />
S<br />
same-State charges, PreSort <strong>Letter</strong>s ............ L6.4.4<br />
same-State charges, definition ...................... L8.1.2<br />
scope, <strong>Letter</strong> <strong>Post</strong> ...............................................L8.1<br />
sealing of envelopes...........................L2.2.2, L2.3.2<br />
seasonal greeting cards.......................................L2.4<br />
self-mailers............................................................L9.6<br />
Service Zone on envelope............................. L9.1.7<br />
size ......................................................see dimensions<br />
Small <strong>Letter</strong> ............................................... L2.2, L6.1<br />
T<br />
testing the quality of envelopes and other<br />
materials....................................................... L9.1.1<br />
thoroughfare abbreviations......................... L10.1.9<br />
transparent panel envelopes...... L9.1.11, L10.2.11
<strong>Letter</strong> <strong>Post</strong> Guide 77<br />
U<br />
Unaddressed Mail Service................................. L5.2<br />
undeliverable mail............................................... L8.7<br />
W<br />
weight:<br />
bulk letters ...................................................... L6.1<br />
Extra Large <strong>Letter</strong>......................................... L6.1<br />
Large <strong>Letter</strong>..........................................L2.3, L6.1<br />
Medium <strong>Letter</strong>............................................... L6.1<br />
Print <strong>Post</strong>.....................................................L6.3.3<br />
Small <strong>Letter</strong> ..........................................L2.2, L6.1<br />
withdrawal from the post ................................. L8.8<br />
wrappers:<br />
paper ................................................................ L9.4<br />
plastic............................................................... L9.3<br />
Z<br />
zip-fastened envelopes ...................................... L9.5<br />
November 2005
78 <strong>Letter</strong> <strong>Post</strong> Guide<br />
<strong>Post</strong> Guide Order Form<br />
November 2005<br />
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<strong>Letter</strong> <strong>Post</strong> Guide 79<br />
<strong>Post</strong> Guide Order Form<br />
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November 2005
Notes