Insight issue 25 - Tees, Esk and Wear Valleys NHS Foundation Trust

August 2010 issue 25
insight
trust newsletter
The search is on for
our trust superstars
as the Making a Difference Awards
2010 are launched
To find out more turn to page 2
Five staff
focus on the
trust’s values
page 3
Service users
and staff dig
in at Talbot
unit,
Lanchester
Road Hospital
page 5
Redcar and
Cleveland
adult
community
mental health
teams move
to new base
page 8
making a
difference
together

2
Spotlight on
our superstars
It’s time once again to celebrate together the dedication
and achievements of staff across the trust, in the Making a
Difference Awards 2010.
The annual Making a Difference Awards are
the perfect way to highlight the work of
staff who deserve special recognition for
going the extra mile. Last year saw a record
182 entries from across the trust and 40
teams and individuals were shortlisted.
Winning an award or making the shortlist
really does put the work of teams and
individuals in the spotlight and making a
nomination is the perfect way to say ‘well
done’ or ‘thank you’.
As a 2009 award finalist said, "Just finding
out I'd been nominated made me feel like a
winner".
New for this year is the team of the year
award, which recognises outstanding team
work and will be presented to a team that
consistently demonstrates a 'can do
approach'.
There’s also the special chairman's unsung
hero award which will be presented to
someone who has gone that extra mile and
Out and about
Our reputation for providing excellent
services continues to spread and we’re
attracting more and more visitors to the
trust who want to learn about the work
we’re doing.
I was delighted to welcome the new national
clinical director for health and criminal justice,
Professor Louis Appleby to the trust in July. He
visited our forensic services at Ridgeway, which
is part of our impressive new development at
VIP visit to our forensic services. Andy
Airey, general manager (left) and Ahmad
Khouja, clinical director, join Professor
Louis Appleby (centre).
made a real difference to the personal
experiences of service users, carers or
colleagues.
Service users, carers, staff, external
colleagues and members of the public are all
welcome to nominate their superstars.
The awards are judged by a panel of staff,
service users and carers and all shortlisted
entrants will be invited to a glittering
evening awards ceremony in January 2011,
where the winners will be announced.
Nomination forms, hints and tips for good
entries, guidelines and criteria, important
dates and last year’s winners are all at
www.tewv.nhs.uk/staffawards or contact the
communications team on 01325 552223.
The deadline for entries is Monday 27
September.
Roseberry Park in Middlesbrough. One of his
aims in his new role is to improve the health
care of offenders and, in particular, reduce the
number of mentally ill people in prison and he
was very impressed with our facilities and the
standard of the services that we provide.
There has also been lots of interest in our
veterans’ service. The director general of army
medical services, Major General Mike von
Bertele, had heard good things about the
service and was keen to learn more. Nonexecutive
director John Robinson accompanied
him on his visit to West Park Hospital and he
was full of praise for what we’re doing – not
just for the community veterans’ programme
but also the inpatient service that we provide
at the hospital for serving military personnel.
It’s vital that I and the non-executive directors
keep in touch with what’s happening across
the organisation and our staff governors are an
important link between the board and staff.
They provide valuable input to the council of
governors and I met with them in
Director General visits West Park Hospital
July to talk about how they can further develop
their role. The staff governors would be
pleased to hear from staff and if you’re not
sure who your governor is then check out the
trust secretary’s pages on inTouch.
And, don’t forget, we’re keen to get out and
about and visit staff and facilities. So if you’re
planning an event or holding an open day and
would like to invite me or my non-executive
colleagues please email
ann.wilson@tewv.nhs.uk
Jo Turnbull
Trust chairman
Making a
difference
awards 2010
The Making a Difference
Awards 2010 categories are
Team of the year
Developing excellent services
Quality improvement
Personal development
Working in partnership with
other agencies
Tackling stigma and promoting
social inclusion
Caring for the environment
Working behind the scenes
Using information to improve
care
Chairman’s unsung hero
More details are at www.tewv.nhs.uk/staffawards

Living the values
It’s not just what we do but the way that we do it that’s important. This means
making sure that the trust’s values are more than just words, that they have real
meaning for our staff and the people who use our services.
Our values were developed with the help of staff, service users and their carers and they reflect how we expect
staff to behave in their daily work. We asked five of our staff to choose a value and describe what living it
means to them.
Commitment to quality
Alison Coak, principal clinical psychologist, adult acute
inpatient services, Roseberry Park
To me this value means being able to provide
excellent healthcare for our service users and a
healthy working environment for staff.
After being involved in a rapid process improvement
workshop two years ago to look at ways to
improve inpatient services, things have changed
dramatically. By looking at waste reduction staff
are now able to work more effectively,
spending more time with our service users
to help them get better quicker. After all
when we admit people to hospital our
goal is their recovery.
Involvement
Fiona Turnbull, patient and public involvement
officer, Lanchester Road Hospital
Involvement seemed the obvious choice for
me as it relates so much to my role in the
patient experience team. Involvement is
part of my everyday life both at work and
what I expect as a citizen at home.
To me living the value involvement means
staff working in partnership with service
users, carers and each other from the very
start of a project, listening to people’s views
and making sure they receive feedback. This
way people feel valued and know that what
they have said makes a difference.
Teamwork
Judith Tulip, voluntary services manager,
Lanchester Road Hospital
Teamwork is all about good
communications, working together and
valuing the needs and views of other
people. To me teamwork means showing
respect, working with and keeping in
touch with a wide spectrum of people
and organisations including staff,
volunteers, public and third sector groups.
Living the value teamwork - it’s what
voluntary services is all about.
Respect
Steve Wilson, behavioural
practitioner, adult learning disability
services, Flatts Lane Centre
The value respect is something I
truly believe can make a huge
difference to the lives of both
service users and staff. It brings
human connection into the
workplace by encouraging staff to connect with
each other and the people who access our services,
rather than just following processes.
If we can get to know people and their support network in a
meaningful sense, including an understanding of assessed
holistic needs, we can hopefully support them to achieve selfdirection
and fulfillment.
Wellbeing
Nigel Cooke, staff governor
Wellbeing encompasses everything the
trust is about, that is making people well!
Staff are a vital part in achieving this,
not only by looking after our service
users, but also ourselves. If we are
proactive in keeping ourselves well,
we will then be fit and able to do
our jobs. By maintaining our own
wellbeing we can set an example
for our colleagues and service users
and try to avoid people being
unwell. Wellbeing is not just about
advanced medication, it’s about
being able to understand an
individual's need.
Do you know a member of staff who has made a
real difference to the personal experiences of
service users, carers or colleagues by living the
trust’s values? Why not nominate them for the
chairman’s unsung hero award (see page 2 for
more information).
3

4
Raising awareness
Our staff have been out and about during the summer showing their support for three
national campaigns whilst promoting the services we provide and the good work that we do.
Here are some of the activities they took part in to help raise awareness of learning disabilities,
dementia and carers issues.
Staff reach the summit of
Roseberry Topping
Middlesbrough
The Lodge at Bankfields Court in Normanby held
a coffee morning for service users, carers and
staff within learning disability services. Coffee
and scones were enjoyed by all who went along!
Roseberry Topping
Dementia awareness
week 4 - 10 July
Sedgefield
Hardyke day services at Sedgefield
Community Hospital held an event to improve
public awareness and understanding of
dementia. The day included presentations on
dementia, falls prevention advice and a range
of entertainment activities.
Stockton
A range of activities took place in Stockton
including hosting a dementia café in a disused
shop in Wellington Square. Mental health
services for older people set up information
stands and coordinated lots of activities along
Jo Turnbull, chairman and
staff on Hardyke ward
Learning disability week 21 - 27 June
The learning disability forensic service at
Roseberry Park in Middlesbrough organised a
sponsored walk up and down Roseberry Topping
in North Yorkshire for service users and staff.
Over £170 was raised and donated to Mencap.
When asked what was the best part of the day,
service users said:
“Making it to the top in one piece!”
“Looking over and seeing the fantastic
views.”
with Stockton Borough Council, as well as
offering a whole range of advice. The
communications team also had a stall at the
event to promote the photography and art
calendar competition - Be a friend.
Hartlepool
The community mental health team based at
Sovereign House in Hartlepool held a
dementia awareness event at Sandwell Park.
As well as having an information stand staff,
service users and visitors to the hospital were
invited for coffee and cakes and there was
also a tombola.
Outside the shop in Wellington
Square, Stockton
Hartlepool
Jillian Squirrell and Julian Jackson, student nurses
in Hartlepool, held an information event for
professionals, carers and members of the public
at the One Life Centre in Hartlepool. They based
it on the Mencap ‘Getting it Right’ campaign for
equal healthcare for people with learning
disabilities. Warren Road community services
team also joined them on the day with a
promotional stand.
County Durham
Jenny Tinkler, clinical specialist in complex needs
(physiotherapy), took part in an awareness event
at The Work Place in Newton Aycliffe. Health
professionals, parents, carers and service users
heard how access to healthcare for people with a
learning disability is being improved locally.
Carers
week
14 - 20 June
Middlesbrough
The carer champions team
at Ridgeway, Roseberry Park
in Middlesbrough organised
a day of activities including
karaoke and a buffet for
service users and carers on
every ward.
Darlington
Staff at the Elmfield Centre
in Darlington showed their
support for carers week by
setting up a display in their
waiting area, highlighting
the help available locally to
carers.

Champion
volunteer
Chris English who works in Seaham and
Peterlee community drugs service is one
of the trust’s equality and diversity
champions. Passionate about his role, he
is keen to promote its importance both as
his directorate’s champion and trustwide.
Chris started by volunteering to be
champion of the substance misuse
directorate last June and continuously
promotes equality and diversity in his day
to day work.
Having attended the trust’s diversity
champions programme he realised how
positive and committed this group of staff
was in raising awareness, being responsive
to peoples’ needs, making things better
and moving them forward for service users,
carers and staff. Being a champion Chris
continues to attend the bimonthly
meetings and more recently became the
newest member to join the trust’s equality
and diversity steering group.
Working with the equality and diversity
team Chris has also been raising awareness
on bullying and harassment of staff in the
substance misuse setting, letting people
know there are legal requirements which
should be followed, whilst encompassing
the introduction of the trust’s core values
and single equality scheme.
Since taking on this role Chris has been
given the opportunity to attend the Royal
College of Nursing (RCN) black and ethnic
minority nurses group in Newcastle,
following which he volunteered to be an
RCN equality and diversity champion.
Chris said “I would really encourage staff
to think about becoming an equality and
diversity champion. It’s an enjoyable field
of work and although challenging there is a
lot of support available. It’s also helped
me to develop both personally and
professionally whilst giving me a wider
overview of what the trust does and aims
to achieve.”
If you are interested in knowing more
about how to become a champion contact
Chris on 0191 587 2194 or email
chris.english@tewv.nhs.uk
Talbot reaps harvest
Service users and staff (pictured) have
been making full use of their new
outdoor area since moving into Talbot
unit at Lanchester Road Hospital in
Durham.
After planting seeds and fruit bushes in
March this year they are now reaping
and eating the fruits of their harvest.
Sunday lunches, teas and barbecues are
now cooked using or accompanied by
foods which the service users have
grown themselves. These include
beetroot, onions, lettuce, radish,
tomatoes, potatoes and peppers.
An insight into...
Barbara Matthews
Non-executive director
What is the best thing about your job?
As I only started with the trust on 1 July I’m
still in my induction phase, but so far it‘s been
tremendously interesting, visiting various trust
locations and being briefed by staff. Really
very impressive.
What was your first job?
Babysitting as a young teenager.
Who’s had the greatest influence on your
career?
I was lucky to have one of those ‘once in a
lifetime’ inspiring teachers, a secondary
school English teacher, who really believed in
me and encouraged me to go into law.
Service users have really taken
ownership of the scheme giving them a
real focus, increasing their motivation
and helping them in their
rehabilitation.
Karen Bray, deputy charge nurse, said:
“Service users and staff have really got
involved in this new project which is
developing all the time. As well as
watching the seeds grow, I’ve also
noticed our service users grow in
confidence through this therapeutic
experience.”
What’s the first thing you do when you
get home from work?
Change my clothes and ‘do’ the horses,
which at the moment consist of my
daughter’s pony and a young rescue horse
from the Thoroughbred Rehabilitation Centre
I’m trying to train.
Whose picture did you have pinned on
your wall as a teenager?
As I’ve been interested in horses for as long
as I can remember, it was obscure
showjumping stars. Oh and David Bowie of
course.
What was the last film you saw?
In the Loop, Armando Iannucci’s political
comedy - a must see if you work in
government or the public sector, but not for
the easily offended!
What was the last book you read?
The World Is As It Is, Patrick French’s
biography of the writer V. S. Naipaul.
What is your first memory?
I’m certain it was the mobile hanging over my
cot, but I’m told that’s highly unlikely. So
possibly it was the same mobile hanging
above my younger sister’s cot.
Where did you spend your last holiday?
Connecticut, U.S.A. at my mother’s house.
How do you like to spend your leisure
time?
Reading, politics and messing about with
horses.
5

6
Members news
Annual general meeting
Over 180 people came along to find
out more about the trust at our annual
general meeting on 29 July.
The meeting was preceded by a
presentation from Andrew Barraclough,
regional development manager from the
Princess Royal Trust for Carers, who talked
about the valuable work carers undertake,
the support available to them and
forthcoming developments.
On the day the trust launched its own
carer standards, developed by governors.
These 10 standards show how much value
the trust places on carers and the
important role that they play in the
treatment and care of patients. To find out
more about the standards visit
www.tewv.nhs.uk
Election results
We are pleased to announce the result of
our annual governor public election.
Vince Crosby, Andrew Everett and John
Doyle have all been reappointed and join
newly elected Dr Nadja Resissland, to
represent our members in County Durham.
Paul Williams and Michael Taylor have also
NHS joins forces
Captain Cook Square in Middlesbrough
saw representatives from four NHS
organisations come together on 17 June
for a ‘Healthy Living Day’. We were joined
by South Tees Hospitals NHS Foundation
Trust, North East Ambulance Service and
NHS Middlesbrough to promote the event.
Members of the public were able to have
their blood pressure checked, talk to NHS
staff, find out about access to
psychological therapies and Teesside older
Governors get involved
Your governors have been out and about
recently…
• attending the annual general meeting
and receiving the trust’s annual
accounts and quality report
• supporting a number of membership
roadshows
• launching the Be a friend calendar
competition trustwide
• visiting a mock-up bedroom for the
Delegates also had the opportunity to visit
over 17 trust information stands (pictured),
talk to staff and could even try out the
latest occupational therapy treatment - Wii
Fit, which is being used widely in the
rehabilitation of service users.
been reappointed, in Hartlepool and
Middlesbrough respectively.
Paul Emerson has been newly elected to
represent members in Stockton on Tees.
For more details on your governors please
view www.tewv.nhs.uk
people’s service, as well as enter
competitions and take away lots of
freebies.
redevelopment of Cross Lane Hospital
in Scarborough
• attending public meetings in Hartlepool
and Stockton to hear about a review of
the crisis service by Hartlepool LINk
and the support available for dementia
patients and their carers
• working on a carer’s survey for our
older people’s service.
Membership
update
Public members
5 2 9 6
Staff members
4 9 8 2
Event dates
Public meeting
Newton Aycliffe Leisure Centre
Friday 24 September at 10am, positive
practice in County Durham
Green Lane Centre, Whitby
Thursday 30 September at 2pm
Council of Governors
meeting
Middlesbrough Teaching and
Learning Centre
Wednesday 8 September at 6pm
Board of directors meeting
Falsgrave Centre, Scarborough
Tuesday 26 October at 9.30am
If you wish to attend a meeting
contact Kathryn Ord on 01325 552307
or email ft.membership@tewv.nhs.uk
Keep up-to-date with members’
events and meetings on Twitter
(check out ‘TEWV’) and on facebook
(check out ‘Tees, Esk and Wear Valleys
NHS Foundation Trust’ group or visit
www.tewv.nhs.uk
Keeping in touch
If you would like more details on any
of the above, to contact your local
governor or the trust secretary’s team
telephone 01325 552314 or email
ft.membership@tewv.nhs.uk

Focal point
Focal point profiles topics that
affect the trust, written by
members of staff.
If you have a subject you feel
will be of interest to your
colleagues we would be
pleased to hear from you.
High quality research evidence
underpins all our clinical services.
Trust clinicians, service users and
carers are actively participating in new
research studies which will improve
outcomes locally, and contribute to
the worldwide evidence base for
better mental health care. After an
extremely busy year and one that sets
the pace for future exciting
developments, the trust’s research and
development (R&D) team reflects on
some of its achievements and on the
challenges and opportunities ahead.
The R&D team’s goal is to support a
continuously improving and active
research culture trustwide. The team’s
office at the TAD Centre in Middlesbrough
manages research governance and
approvals, whilst the clinical studies officer
group, at the Wolfson Research Institute in
Stockton, work with clinical teams to
encourage service users to take part in
multi-site studies. Together the whole
team are working to expand research
capacity in a range of specialist areas. The
integrated set up of our R&D team means
that clinicians can be supported to engage
with research from a variety of starting
points. The R&D team exists to smooth the
way for increased research involvement
across all trust localities.
Underlying this has been much hard work
to improve research approval processes so
external researchers can work easily within
the trust, together with setting up systems
for ensuring research is conducted to the
highest standards.
The establishment of the National Institute
for Health Research (NIHR) has been a
tremendous opportunity for the team,
whose expansion to a total of 13 posts
has been externally funded through NIHR
clinical networks – the Mental Health
Research Network (MHRN), Dementia and
Neurodegenerative Diseases Network, and
Comprehensive Local Research Networks
across County Durham, Tees Valley and
North East Yorkshire.
Clinical studies officers regularly travel
across the trust to support clinicians who
need support in becoming involved in
research. NIHR research studies currently
active and open for participation within
the trust ranges from psychosis and
attention deficit hyperactivity disorder
(ADHD) to addictions, drug safety and
forensic mental health, with a substantial
involvement in affective disorder and
mental health services research.
As studies begin to report results, the
importance of the contribution so many
service users, carers and clinicians make
becomes clear. The randomised injectable
opiate treatment trial (RIOTT) study of
intravenous heroin intervention was
recently published in the Lancet, with
internationally important results. The local
results of the VIEWPOINT study will shortly
be disseminated too, giving important
feedback on service users’ experience of
stigma and discrimination in their everyday
lives. Team members are strong advocates
of user and carer involvement in research.
A thriving community of clinicians
interested in improving their research skills
is essential for research and development
to grow further. The team is working hard
to support this, with 25 clinicians
The trust's research and development team
Research and development team
attending a first development day in
February and more expected at the next
meeting in September. A recent launch
meeting of the trust’s Psychoeducation
and Problem Solving (PEPS) personality
disorder trial attracted an audience of
more than 60 clinicians and managers.
This sets the scene for enthusiastic
participation across many of our services
and demonstrates the trust’s commitment
to improve the quality of care offered to
people with personality disorder. This year
North East Yorkshire is rapidly growing in
adult mental health research, with
enthusiastic commitment from all
involved.
So what might the future hold for trust
research and development? Increased
participation in large scale trials is only the
first stage of a strategic plan. With a vision
of growth through external research
funding, the trust and University of
Durham have recently announced a major
new collaborative partnership for an
expanded mental health research centre to
focus on the needs of young people. This
is a significant milestone for the trust and
as clinical director for R&D Joe Reilly
suggests “...will harness the combined
creativity of Durham academics with trust
clinicians in young people’s mental health.
The collaboration will place the trust firmly
on the map as a national and international
centre of NHS driven mental health
research.”
For more information on NIHR studies,
research governance advice, SPIRE
seminars and more, contact Hilary
Allan, R&D manager on 01642 516984.
7

8
Redcar leads the way
Adult community mental health teams
in Redcar and Cleveland are leading
the way in implementing innovative
ways of working.
Health and social care staff from four
different bases have been brought
together under one roof. The move to
a single base is allowing teams to work
together more closely, strengthening
communications and improving patient
care.
Their new base, Foxrush House near
Redcar, was officially opened in June by
trust chairman, Jo Turnbull and the
director of adult services at Redcar and
Cleveland Council, Mike Dillon.
As well as providing excellent
accommodation for staff, this
important development has also cut
costs. The teams are pioneering an
innovative approach to hot desking,
reducing the amount of office space
needed.
Teams previously located at Newlands,
Ashwood, Fern Lodge and East
Cleveland Hospital are now based in
this new unit in Kirkleatham business
New medication
information online
The trust’s pharmacy team (pictured)
has signed up to a new online service
which publishes information about
medications used for mental health
illnesses. Called Choice and
Medication, the website aims to help
people make informed decisions about
the medicines they need.
Service users can use this site on their
own, with family and carers, or trust
staff involved in their care.
The website has useful information on
commonly asked questions about mental
health conditions and the medicines
used to treat them.
Staff outside their new base
park. Community staff will continue to
see service users in Ashwood,
Guisborough and Whitecliffe Hospital
in Brotton and we are exploring
options for Eston health village.
For more information please contact
Jacqui McAlinden, community services
manager, Redcar and Cleveland on
01642 838333 or email
jacqui.mcalinden@tewv.nhs.uk
Staff and service users can access the
service via the trust website at
www.tewv.nhs.uk/medication
Also on our trust website is an A-Z list of
medication information leaflets in
standard and easy read format. These
look at what the medicine is, how it is
likely to improve your condition,
possible side effects, how to use your
medicine and what to do if you miss a
dose.
Visit us at
www.tewv.nhs.uk/patientscarers
News
in brief
Service users in Hartlepool (pictured) completed
all 42 miles of the Lyke Wake Walk in June.
They’ve been training with the community
walking group since March and raised money
for Macmillan nurses.
Staff from the crisis resolution and access team
at Sandwell Park in Hartlepool completed the
same walk in July and thank everyone who
supported them in raising funds for 25 Victoria
Road, Hartlepool. Well done to everyone.
Awards round up
Two members of staff have been shortlisted in
the Royal College of Psychiatrists Awards 2010.
Joe Reilly, consultant psychiatrist in Stockton
for psychiatric academic of the year and
Angus Bell, clinical director adult mental
health services based at Roseberry Park, for
medical manager/leader of the year. The trust
has been shortlisted for mental health services
provider of the year. Good luck to all, winners
will be announced in November.
Congratulations to:
Linda Sidgwick, physiotherapist, Flatts Lane
Centre, for receiving a national honour in the
Great British Care Awards as a finalist in the
care trainer category.
John Potts, project manager, Lanchester
Road Hospital, for being awarded project
manager of the year at the annual Health
Estates and Facilities Management Association.
Roseberry Park, awarded highly
commended in the mental health design
category at the Design and Health International
Awards 2010.
What’s
going on
If you or your service have
anything you would like to
publicise in insight, or the local
media, the communications team
would like to know about it.
You can either send your
information to the communications
team at West Park Hospital, give us
a call on 01325 552023 or email
jeanette.duffy@tewv.nhs.uk