Establishing the Product Vision and Project Scope

84 Part II Software Requirements Development
Table 5-1 Examples of Financial and Nonfinancial Business Objectives
Finandal Norümancial
• Capture a market share of X%
\Vithin Y months.
• Increase market share in country
X hy Y 0 A1 in Z months.
• Reach a sales volume of X units or
revenue of $Y within Z months.
• Achieve X% profit or return on
investment within Y months.
• Achieve positive cash flow on this
product within Y months.
• Save $X per year currently spent
on a high-maintenance legacy
system.
• Reduce support costs hy X%
wirhin Y months.
• Receive no more than X service
calls per unit and Y warranty calls
per unit \Vithin Z months after
shipping.
• Increase gross margin on existing
husiness from Xo/o to Y%.
1.4 Customer or Market Needs
•
•
•
•
•
•
•
•
•
Achieve a customer satisfaction
measure of at least X within Y
months of release.
Increase transaction-processing
productivity by Xo/o and reduce data
error rate to no more than Y%.
Achieve a specified time to market
that establishes a dominant market
presence.
Develop a robust platform for a
family of related products.
Develop specific core technology
competencies in the organization.
Have X positive product reviews
appear in trade journals before a
specified date.
Be rated as the top product for reliability
in published product reviews
by a specified date.
Comply with specific federal and
state regulations.
Reduce turnaround time to X hours
on Y% of customer support calls.
Describe the needs of typical customers or of the target market segment, including
needs that current products or information systems do not meet. Present the
problems that customers currently encounter that the new product will address
and provide examples of how customers would use the product. Define at a
high Ievel any known critical interface or performance requirements, but do not
include design or implementation details.
1.5 Business Risks
Summarize the major business risks associated with developing-or not
developing-this product. Risk categories include marketplace competition,
timing issues, user acceptance, implementation issues, and possible negative
impacts on the business. Estimate the potential loss from each risk, the likelihood
of it occurring, and your ability to control it. Identify any potential mitigation
actions. If you already prepared this information for a business case
analysis or a similar document, refer to that other source rather than duplicating
the information here.