COMMUNICATION HANDBOOK
COMMUNICATION HANDBOOK COMMUNICATION HANDBOOK
ABB Lummus Global B.V. COMMUNICATION HANDBOOK COMMUNICATING EFFECTIVELY • Watch your emotions when you leave a voice mail message. One way communication can come across much angrier, more hurtful or more self-pitying than intended. • If you need a return call, say when and where you will be available. • Voice mail can be used as a record of communication, in the same way as print. When leaving a message remember your voice mail is being recorded. 24
ABB Lummus Global B.V. COMMUNICATION HANDBOOK COMMUNICATING EFFECTIVELY Telephone Effectively • Be prepared, know what you want to achieve, have a pen and paper at hand. • Speak clearly. • Do not speak too fast or too slow. • Smile – people can ‘hear’ you smile. • Use your first and last names to introduce yourself. • Be confident and positive, genuinely interested and enthusiastic. 25
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ABB Lummus Global B.V.<br />
<strong>COMMUNICATION</strong> <strong>HANDBOOK</strong><br />
COMMUNICATING EFFECTIVELY<br />
Telephone Effectively<br />
• Be prepared, know what you want to achieve, have a pen and paper at hand.<br />
• Speak clearly.<br />
• Do not speak too fast or too slow.<br />
• Smile – people can ‘hear’ you smile.<br />
• Use your first and last names to introduce yourself.<br />
• Be confident and positive, genuinely interested and enthusiastic.<br />
25
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