COMMUNICATION HANDBOOK

More documents

Recommendations

Info

ABB Lummus Global B.V. COMMUNICATION HANDBOOK COMMUNICATING EFFECTIVELY • Watch your emotions when you leave a voice mail message. One way communication can come across much angrier, more hurtful or more self-pitying than intended. • If you need a return call, say when and where you will be available. • Voice mail can be used as a record of communication, in the same way as print. When leaving a message remember your voice mail is being recorded. 24
ABB Lummus Global B.V. COMMUNICATION HANDBOOK COMMUNICATING EFFECTIVELY Telephone Effectively • Be prepared, know what you want to achieve, have a pen and paper at hand. • Speak clearly. • Do not speak too fast or too slow. • Smile – people can ‘hear’ you smile. • Use your first and last names to introduce yourself. • Be confident and positive, genuinely interested and enthusiastic. 25
Page 1 and 2: ABB Lummus Global B.V. COMMUNICATIO
Page 23: ABB Lummus Global B.V. COMMUNICATIO

COMMUNICATION HANDBOOK

Create successful ePaper yourself

Delete template?

Save as template?